ソフィテル カイロ ナイル エル ゲジラ 5 つ星

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3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Po Box 732 El Orman Giza, 11518 カイロ, エジプト

説明

ホテルのその他の情報

  • カイロ市街の中心部に位置しており、首都の主要ランドマークへのアクセスにも便利なホテルです。

  • すべての客室とスイートルームにバルコニー、ナイル川の眺望と高級アメニティを完備

  • ホテル敷地内にナイル川を見渡せるインフィニティプールとリラックスに最適なソフィテルスパ

  • クラブミレジム（16階）とナイルプロムナード沿いの6つのダイニング施設

  • 最先端技術を駆使したカンファレンスとイベント会場

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ホテル所在地

ソフィテル カイロ ナイル エル ゲジラ

3 El Thawra Council St Zamalek, Po Box 732 El Orman Giza, Po Box 732 El Orman Giza
11518 カイロ
エジプト

GPS:30.038811, 31.22426

電話番号
ファックス +20 2 27363640

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  923 件のレビュー

トリップアドバイザーの評価  4.5/5  4,730 件のレビュー

2024エクセレンス認証

Experience the Sofitel and you won't be disappointed!

トリップアドバイザーの評価 5.0/5

graemeleon トリップアドバイザー認証口コミ

A first class hotel with attentive, responsive staff, excellent rooms with a view of the Nile, choice restaurants, and all necessary services. For a once in a lifetime trip to Egypt, choose the Sofitel as your base and you won't be disappointed. The traditional middle eastern restaurant Kebabgy was our favorite and the prices were very reasonable for such a quality hotel.

Great stay! Waiters were a bit inattentive

トリップアドバイザーの評価 4.0/5

sairabc トリップアドバイザー認証口コミ

Sofitel was amazing. The rooms and staff were exceptional. Food was good, though sometimes quality control on burning the grill items was not the best. Besides this, it was a great experience and we really loved the spa. We would stay here again on our next visit at Cairo. My one recommendation would be to improve the touchpoints with restaurant goers as it seemed their restaurants' waiters weren't paying much attention to the visitors.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment about the touchpoints of restaurant waiters will be shared with the Food and Beverage department heads who will review your comments for improvement. Cordially, Iman El Gabaly Guest Experience Manager

Stunning Property, but Disappointing Service

トリップアドバイザーの評価 3.0/5

Sightsee36258352476 Couples - トリップアドバイザー認証口コミ

We recently stayed at this hotel and, without a doubt, the property itself is stunning. The rooms are spacious, impeccably clean and maintained. The view of the Nile is absolutely breathtaking, and the pool and restaurants are beautifully designed. However, unfortunately, our overall experience was significantly marred by the poor service we encountered. We opted for the half board package, which turned out to be quite disappointing. The menu was supposed to change daily, but we were served the exact same dishes on different nights. Additionally, most of the waitstaff had a very limited understanding of English, making it extremely difficult to communicate or resolve issues. Thankfully, towards the end of our stay, the restaurant manager took it upon himself to personally attend to us, and he was very attentive. However, despite his efforts, I would not recommend the half board option due to the clear disorganization. Another frustrating aspect was that, with the half board package, you’re only allowed to dine and have breakfast in one specific restaurant, despite the hotel offering several other dining options. It was disappointing not to have the opportunity to experience the variety, and we felt as though we were being treated as “second-class” guests because of our meal plan., even thought we were paying more than other guests to have it. Additionally, service was consistently slow, with food taking far too long to arrive. We also had an unpleasant encounter with the guest relations staff. When we requested to watch the belly dance show at another restaurant (not included in our package), just to watch without dining, we were met with arrogance. It wasn’t until we escalated the issue that we were finally allowed to enter. The restaurant was nearly empty, and the waitstaff didn’t even inform us that dining was a requirement to watch the show. There was no reason to treat us so poorly. On multiple occasions, we were even questioned by staff as to whether we were hotel guests and were prevented from sitting in certain areas, which felt quite hostile. In summary, while the hotel itself is impressive and visually stunning, we felt unwelcome and poorly treated throughout our stay. The service did not live up to the beautiful surroundings, leaving us with a very disappointing overall experience.

Dear Valued Guest, I would like first to apologize for the recent experience that you had with us at the Sofitel Cairo Nile El Gezirah. We have noted your constructive comments about the half board menu, rest assured that we will pass it over to the hotel’s culinary team to check it further in case the menu needs enhancement. Please accept our sincere apology for not allowing your presence in the Moroccan Restaurant during the entertainment, as this is a pre-reserved Restaurant. Your comments were shared with all the concerned departments for improvement and more specifically the food service highlights. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. We all look forward to welcoming you back to Sofitel Cairo Nile El Gezirah in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager

From home in UK to my second home in Cairo

トリップアドバイザーの評価 5.0/5

sameh m トリップアドバイザー認証口コミ

Another happy comfortable stay at my second home Sofitel Elgezeira in Cairo along the magnificent river Nile. What I like about this hotel its unique position and the excellent service provided by the staff everywhere in the hotel, that is what I keep coming back to this wonderful hotel

Bonjour Valued Guest, Thank you for taking the time to share your experience with us. The Sofitel Cairo Nile El Gezirah team as well as the hotel management will be looking forward to your next visit. We are delighted to hear that you had a memorable experience during your stay with us. It is truly rewarding to know that the excellent service was provided by our professional heartists, which leaves good memories in our guests’ experience and returning back to us. Looking forward to the pleasure of welcoming you back to your “home away from home”. Cordially, Iman El Gabaly Guest Experience Manager

Good stay

トリップアドバイザーの評価 5.0/5

honorat_hm704 Solo travel - トリップアドバイザー認証口コミ

This hotel is well located in the city of Cairo. The room was very clean and spacious. The panoramic views from the windows provide impressive spectacle of the Nile. The customer service was great. They treated customers with respect and responding to their needs in a timely manner.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 3,806 件のレビュー 9.3/10 サービス
  • 9 件のレビュー 9.5/10 インターネット
  • 988 件のレビュー 8.9/10 料理
  • 707 件のレビュー 9.5/10 朝食
  • 431 件のレビュー 8.5/10 清潔さ
  • 326 件のレビュー 4.4/10 快適さ

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カイロのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。