モーヴェンピック カイロ メディア シティ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 437 件のレビュー

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Wahat Road, 6th of October City, Opposite to Mall of Egypt, Elhay Elmotamayez, 12451 POB: 39, 12451 ギザ, エジプト

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モーヴェンピック カイロ メディア シティ

Wahat Road, 6th of October City, Opposite to Mall of Egypt, Elhay Elmotamayez, 12451 POB: 39
12451 ギザ
エジプト

GPS:29.96513, 31.0206

電話番号
ファックス +20 2238555003

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実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  437 件のレビュー

トリップアドバイザーの評価  4.5/5  3,600 件のレビュー

Abandoned Temple

トリップアドバイザーの評価 3.0/5

Erdal0976 トリップアドバイザー認証口コミ

Location: Fine for those who do not plan to visit city center of Cairo. Food: (+) Breakfast is quite complete, missing just espresso/cappuccino and smoked salmon. Sushi restaurant is ok. (-) Buffet Dinner is overall good except for kofta and chicken which were dry every evening. There were weddings organized on three evenings in a row so the dinner buffet was moved to a smaller location where one could see stressed personnel (more work?), upset guests (waiting in line) and external guests running around in evening dresses. Not the ideal dinner location. We decided to cut short the last dinner and eat at extra charge in the sushi restaurant just to have some peace. Rooms: (++) big rooms with a lot of space. Facilities: (+) The grounds are quite big and it gives a breath of fresh air as well as some running ground for kids. (-) Kids' club was closed and swimming pool with slides was closed, under maintenance. Tennis court was also closed and in very bad shape. It clearly was not in use for quite some time as the branches from plants was closing its door ..... All these were advertised as available on the hotel website and nothing was mentioned during reservation process. On top of it, the lobby/main restaurant and some hotel clusters (blocks of rooms) were in renovation and very noisy. This was a big disappointment. So our plan to enjoy the facilities was simply a total failure. Personnel: (--) It is the first time I have had to move out of my way to let personnel pass in a hotel during breakfast, dinner and in the lobby. Personnel was more busy chatting between themselves during breakfast/dinner (always a group of three men and three women) instead of serving. Once there were a couple of employees laughing and hugging each other at the door between the breakfast buffet and the tables.... I could not pass for some time and they did not bother to move. Service was average - we would receive the bottle of water and then we would have to ask for glasses ... Personnel at reception were not very friendly. Especially one lady seemed not to enjoy answering questions and she gave wrong information every time (wrong hours for dinner; "kids club was exceptionally closed for the day" when it was simply closed and would not open soon). These are just a few examples but I can say, all in all, worse staff I have seen in Egypt (vs Sofitel and vs Hilton). Spa: (++) Massage was very good. (-) Steam room and sauna were not working.

Dear Guest, Thank you for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your feedback, as it helps us identify areas where we need to improve and better meet our guests’ expectations. Please accept our sincere apologies for the inconveniences you experienced during your visit. We regret that the location did not fully meet your expectations and that several facilities—including the kids’ club, swimming pool with slides, tennis court, steam room, and sauna—were unavailable during your stay. We fully understand your disappointment, especially as these facilities were advertised, and we acknowledge that clearer communication should have been provided during the reservation process. We are also very sorry for the disruption caused by ongoing renovations and by the wedding events, which affected the dinner buffet location and overall dining experience. Your comments regarding the quality of certain dinner items and the atmosphere during service have been shared with our culinary and management teams for immediate review and corrective action. Regarding service, we sincerely apologize for the behavior and attitude you encountered from some members of our team, both in the restaurant areas and at reception. This is certainly not the level of hospitality we strive to provide, and your observations have been escalated to the concerned department heads for proper training and follow-up. We are particularly concerned about the incorrect information provided and the lack of attentiveness you described. On a more positive note, we are pleased to hear that you enjoyed the spacious rooms, the hotel grounds, the spa massage, and found some aspects of the dining options satisfactory. Your kind comments in these areas are much appreciated and will be shared with the relevant teams. Once again, please accept our apologies for the shortcomings during your stay. We genuinely regret that your experience did not reflect the standards associated with our property, nor those you have experienced elsewhere in Egypt. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable and seamless stay. Kind regards, Rania Khaled Guest Relations Team

Highly recommend

トリップアドバイザーの評価 5.0/5

Wendy A トリップアドバイザー認証口コミ

The service here was impeccable. The food was incredible, highly recommend eating here. Ahmed was extremely helpful and a great host.

Dear Guest, Thank you very much for your wonderful feedback and high recommendation. We are delighted to hear that you found the service impeccable and truly enjoyed the food. Your kind words about Ahmed are greatly appreciated. We are pleased to know that he was extremely helpful and made your dining experience memorable. We will be sure to share your compliments with him, as recognition like this is very motivating for our team. Thank you once again for taking the time to share your experience. We look forward to welcoming you back again soon. Kind regards, Rania Khaled Guest Relations Team

Excellent staff

トリップアドバイザーの評価 5.0/5

Isabel A トリップアドバイザー認証口コミ

All the staff were so helpful and kind. They all go above and beyond to make sure you have everything you want and need. Highly recommend!

Dear Guest, Thank you very much for your kind and encouraging feedback. We are truly delighted to hear that our staff made such a positive impression on your stay. Knowing that our team went above and beyond to ensure you had everything you needed means a great deal to us. Your high recommendation is deeply appreciated and serves as wonderful motivation for our entire staff. Thank you once again for sharing your experience. We look forward to welcoming you back and providing you with another excellent stay in the future. Kind regards, Rania Khaled Guest Relations Team

Best experience

トリップアドバイザーの評価 5.0/5

Carla G トリップアドバイザー認証口コミ

Amazing experience and amazing staff! We had such a good breakfast and time and truly enjoyed our time there. Everyone was so lovely!

Dear Guest, Thank you so much for sharing your wonderful feedback. We are truly delighted to know that you had such an amazing experience with us and that you enjoyed both the breakfast and your overall time at the hotel. It is especially rewarding to hear that our staff made your stay even more special. Your kind words mean a lot to our entire team and motivate us to continue delivering memorable experiences to our guests. Thank you once again for your lovely review. We sincerely hope to welcome you back very soon for another fantastic stay. Warm regards, Rania Khaled Guest Relations Team

Amazing hotel

トリップアドバイザーの評価 5.0/5

Livia A トリップアドバイザー認証口コミ

Rooms are Super clean and comfy. Nice Staff, that is always there to help, especially Ziad was a great waiter! All in all the atmosphere ist really comfortable and you feel welcome. Really quiet at night. Food is amazing, so is the service!

Dear Guest, Thank you very much for sharing your amazing feedback with us. We are delighted to know that you enjoyed your stay and found the rooms super clean and comfortable, as well as the atmosphere welcoming and peaceful, especially at night. We truly appreciate your kind words about our team and are especially pleased to hear your compliments about Ziad. He will be very happy to know that his service made a positive impression on your experience. It is also wonderful to hear that you enjoyed the food and that our service met your expectations. Your satisfaction means a lot to us and is the best reward for our team. Thank you once again for your lovely review. We look forward to welcoming you back for another comfortable and memorable stay. Kind regards, Rania Khaled Guest Relations Team

との提携 TripAdvisor

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