ノボテルカイロエアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 586 件のレビュー

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Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 カイロ, エジプト

説明

ホテルのその他の情報

  • 無料の空港シャトルサービスが24時間運行

  • プール2か所

  • 無料Wi-Fi

  • 柔軟性の高い10室のミーティングルーム

  • フィットネスセンター

当ホテルの客室

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ホテル所在地

ノボテルカイロエアポート

Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 カイロ
エジプト

GPS:30.120944, 31.403

電話番号
ファックス +20 2 22693530

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  586 件のレビュー

トリップアドバイザーの評価  4.0/5  2,447 件のレビュー

Rude receptionists and Terrible Coordinations

トリップアドバイザーの評価 1.0/5

Said J トリップアドバイザー認証口コミ

I was on transit in cairo airport. The Egypt air employees gave me a transit voucher to that terrible hotel. It seems that the employees in the transit desk and the hotel never coordinated, so according the hotel employee (I think his name is Amro), they are full and no longer accepting transit passengers, so they just scribbled another hotel name and said I needed to go there. Needless to say they were extremely rude and they could have handled it in a better way. Of course Egypt Air is also to blame. I am never going to use that airline or that hotel.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDessouky General Manager

Bit of a shambles

トリップアドバイザーの評価 3.0/5

Susan L トリップアドバイザー認証口コミ

We checked in very late but I am platinum and had given plenty of notice. Beware that breakfast unlike every other Novotel I have stayed in is not included and do not expect great service. The Suite was great, bed was very very comfortable but check in and check out and service was chaotic. Its the only Accor hotel where there is no private checkin for Accor, there is no lounge and the staff can be quire surly which is a shame as it's a nice hotel.

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and sorry that you were unhappy with some areas of the hotel experience, our Executive Team will review your rating and survey to ensure that we are consistently providing the best in terms of product. We hope that you will give us the opportunity to better serve you soon. Best Regards, Atta El Dessouky General Manager

Terrible hotel

トリップアドバイザーの評価 1.0/5

353rehama トリップアドバイザー認証口コミ

The worst service I have ever seen in my life, the staff in the place are not interested in service at all, no one answers the room service, and if someone answers you, they send you to another service, and so on. What a tragedy. It’s really a shame

Dear Valued Guest, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback regarding the service is concerning, and we will address this internally to ensure such incidents are not repeated. We strive to provide excellent service, and we regret that we fell short during your stay. Your comments are invaluable to us, and we appreciate you bringing this to our attention. Best Regards, Atta El Dessouky General Manager

Good fir our overnight by airport

トリップアドバイザーの評価 4.0/5

Ruth P トリップアドバイザー認証口コミ

The hotel staff were nice.The shuttle to and from the airport was great.. It was very quiet. However, the room that we got 3124 was a little dated. And even though it was very clean there were signs of wear and tear in the bathroom especially. Just needs an update on the rooms and that section of the bathroom.. the soap and shampo dispensers probably need to be changed out with newer bottles and general appearance around the grout areas need to be cleaned up a little bit better.

Dear Valued Guest, We would like to pass you our utmost appreciation and thankfulness for taking the time to publish your fabulous review regarding your recent stay at Novotel Cairo Airport. Our special thanks to you for your lovely, praising words. We are looking forward to welcoming you back in the near future for another unforgettable stay with us at Novotel Cairo Airport. Best Regards, Atta El Dessouky General Manager

Very well

トリップアドバイザーの評価 4.0/5

guttur トリップアドバイザー認証口コミ

We stayed in October, hotel very well located, The service from waitress Mayyer at the Pergola restaurant was exquisite.! She is smiling, super attentive , lovely. Super negative point: the hotel allows smoking inside. The smell of cigarettes is disgusting. People throw smoke in your face all the time. this needs to change Hotel 5 minutes next to the airport, offers free transfer but the timetables are confusing and the boarding point at the airport is not signposted, we had to take taxi.

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the convenient location of our hotel and the excellent service provided by Mayyer at the Pergola restaurant. Your feedback regarding the smoking policy and the clarity of our airport transfer timetables is duly noted. We strive to create a comfortable environment for all our guests and will address these concerns internally. We apologize for any inconvenience caused and appreciate your valuable input. Best Regards, Atta El Dessouky General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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カイロのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。