ノボテルカイロエアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 802 件のレビュー

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Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 カイロ, エジプト

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ホテルのその他の情報

  • 無料の空港シャトルサービスが24時間運行

  • プール2か所

  • 無料Wi-Fi

  • 柔軟性の高い10室のミーティングルーム

  • フィットネスセンター

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ホテル所在地

ノボテルカイロエアポート

Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 カイロ
エジプト

GPS:30.120944, 31.403

電話番号
ファックス +20 2222693530

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  802 件のレビュー

トリップアドバイザーの評価  3.8/5  2,501 件のレビュー

お客さまの声 3.5/5

Mana S. ファミリー - 確認済みレビュー すべて

ボディソープが切れたままだったり、エジプトクオリティではあったがさすが高級ホテルということで安心して宿泊できた。

斉藤様へ この度は、当ホテルへのご宿泊に関するご意見をいただき、誠にありがとうございます。ボディソープの件についてご不便をお掛けしましたことをお詫び申し上げます。ご指摘を今後の改善に活かして参ります。 よろしくお願い申し上げます。 アッタ・エル・デスーキー ゼネラルマネージャー

The only good point is breakfast menu

トリップアドバイザーの評価 3.0/5

emanemyhussein トリップアドバイザー認証口コミ

Bad smell dirty old-dated wide room Too old furniture with really bad smell and bathroom Breakfast was amazing( variety, amount, staff,..) Shuttle service is really extra good Kettle and soaps were available in the room.

Dear Valued Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our breakfast and shuttle service. However, we regret that the condition of your room did not meet your expectations. Your comments regarding the furniture and cleanliness will be reviewed by our team. Best Regards, Atta El Dessouky General Manager

Nice facilities but poorly maintained

トリップアドバイザーの評価 2.0/5

DonaldF346 トリップアドバイザー認証口コミ

Check in was poor - no information shared. The carpets in the hallways were grubby; even I noticed the dust on the skirting boards. The room was well equipped but again not clean. The kettle was thick with dust, the carpet and bathroom floors were not clean. The curtains didn’t cover the window as the curtain rail was broken. The air conditioning appeared to be working but was ineffective. We had a buffet dinner. The food was ok. The staff were friendly. I wouldn’t stay here again.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I am pleased to learn that you appreciated our facilities and the friendliness of our staff; however, I regret to hear about the maintenance and cleanliness issues you encountered. We take such matters seriously, as they are fundamental to our service standards. Your observations regarding the check-in process and the condition of the room and common areas have been duly noted. Please rest assured that we continuously strive to enhance our guests' experience, and your insights are invaluable in this regard. Thank you once again for your comments. Best Regards, Atta El Dessouky General Manager

Brilliant staff and very accommodating after a flight delay

トリップアドバイザーの評価 4.0/5

nataliel303 トリップアドバイザー認証口コミ

We originally booked the Novotel so we could see some of Cairo before heading to Aswan and Luxor, but our flight was cancelled and we arrived a day late. The hotel was so kind to just move our booking to the next day without any fuss, which was a huge relief. Since the delay left us with only 18 hours, we could only fit in one site, but we made it to the Grand Egyptian Museum—it’s incredible and shouldn't be missed. The only real challenge was the arrival. At midnight in a strange airport, it’s a bit daunting trying to find the shuttle. We had to get airport staff to call the hotel because our phones weren't set up yet, and we waited about 50 minutes. There were literally 60-70 buses passing by, so it was hard to know which one was ours! For anyone else going: look for the bus with the hotel name clearly written on the side. It would be great if the hotel could tell guests exactly which door to stand at for each terminal to make it less confusing. Once we got there, the staff were amazing. My elderly mother was exhausted and has mobility issues; they fast-tracked our check-in and immediately got a wheelchair for her, even letting us keep it with us in the room. It was such a thoughtful gesture. The lobby, restaurant, and breakfast are all lovely. The room was fine, though the corridors are looking a bit tired and could use a refresh. That said, the service was top-notch. Getting the shuttle back to the airport during the day was much smoother and very easy. The staff really turned a stressful travel situation around for us.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that our team was able to assist you during your travel challenges and that you found our staff accommodating and attentive, especially in providing a wheelchair for your mother. It is always our aim to offer thoughtful service to our guests. We appreciate your comments regarding the shuttle service. We understand that navigating an unfamiliar airport can be daunting, and your suggestion to provide clearer instructions on where to find the shuttle will certainly be taken into consideration. Our goal is to enhance the arrival experience for all our guests. Your observations about the corridors are valuable, and we will take them into account as we continue to improve our facilities. We are glad that you enjoyed the lobby, restaurant, and breakfast during your brief stay. Thank you once again for your insightful feedback, and we hope to welcome you back in the future. Best Regards, Atta El Dessouky General Manager

Value for Money

トリップアドバイザーの評価 4.0/5

d821yip トリップアドバイザー認証口コミ

The hotel is located only a few minutes' drive from the Airport. This is so convenient for the travellers, who need to transit anywhere from Cairo. Special Thanks to Hayzayousry, who gave us a big, warm welcome after a long flight from Asia. Secondly, thanks to Abdelkade, who helped to solve the problem during our stay. I would say both of them are outstanding in the hotel. We have consumed their breakfast and lunch at the restaurant, their foods are delicous and the services are good. Never judge the book from the cover. However, they should focus on their housekeeping, rooms are not so clean, and it needs to be improved.

Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Cairo Airport. We are delighted to hear that you found our location convenient and that our team members, Hayzayousry and Abdelkade, made your stay memorable with their warm hospitality and assistance. Your compliments regarding our breakfast and lunch offerings are greatly appreciated, and we are pleased that you enjoyed the meals. We take guest feedback seriously, particularly regarding housekeeping standards. Please be assured that we continuously strive to enhance our cleaning protocols and overall room presentation to ensure a comfortable stay for all our guests. Your insights will be shared with the relevant departments for further evaluation. Thank you once again for your valuable feedback, and we hope to welcome you back in the future. Best Regards, Atta El Dessouky General Manager

との提携 TripAdvisor

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