Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.4/5 2,696 reviews

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Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,696 reviews

TripAdvisor Rating  4.0/5  1,478 reviews

Certificate of excellence 2023

Well located, tidy rooms and well equiped

Customer review rating 4.0/5

Dhruv G. Business - Confirmed reviews ALL

Great stay, good breakfast selection and helpful staff.

Kia ora Dhruv, Thank you for your positive review. We are delighted to hear that you enjoyed our well-located hotel, tidy rooms, and well-equipped facilities. It's great to know that you had a pleasant stay with a good breakfast selection and helpful staff. Best Regards, Joshua Wade Guest Services Manager

Customer review rating 4.5/5

Jim F. Families - Confirmed reviews ALL

fantastic location in the heart of everything. Customer care was excellent (stowing bags when departing, allowing early check-in, answering our random questions about the city, providing extra towels...)

Kia Ora Jim, Thank you for highlighting our fantastic location and excellent customer care. We are delighted that you enjoyed our services, including bag stowing, early check-in, and assistance with city information. We look forward to welcoming you back soon. Best Regards, Joshua Wade Guest Services Manager

Well located, enjoyable stay

Customer review rating 5.0/5

Max F. Business - Confirmed reviews ALL

As a Gold member I was upgraded to an executive room, which is a nice gesture. The room was clean, quiet, with compliemetary mini bar. The hotel is in central location. The gym is nice with basic equipment. Food at the restaurant was amazing! Self parking ($25) is right next to the hotel, but car park can be quickly full. I would stay there again.

Kia Ora Max, Thank you for choosing to stay at our hotel. We are delighted to hear that you enjoyed your stay and appreciated our central location and the amenities provided in the executive room. We look forward to welcoming you back in the future. Best Regards, Joshua Wade Guest Services Manager

Shower was pants!

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

We would described the shower in our room (304) as having the pressure of an 80 year old man struggling to pee in the night! Further, the shower temperature oscillated between that of the sun and the North Pole.

Kia Ora Christopher, Thank you for choosing to stay with us again and for sharing your recent experience. We truly value your loyalty. We're sorry to hear about the issues you encountered with the shower in room 304. Your feedback about the water pressure and temperature fluctuations is concerning, and we apologize for the inconvenience this caused during your stay. Please know that we have already initiated a review of the shower's functionality to ensure that these issues are promptly addressed and resolved. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience as we work to improve. Once again, thank you for bringing this matter to our attention. We look forward to welcoming you back and providing you with a more enjoyable stay. Ngā mihi nui, The Novotel Team

Amazing stay

Customer review rating 5.0/5

Erynn Solo - Confirmed reviews ALL

I recently stayed at Novotel Christchurch Cathedral Square during my solo travels and had an exceptional experience. The friendly and helpful staff made me feel right at home, and the chamber maids ensured my room was spotless every day. The hotel's centralized location was perfect, allowing easy access to all the main attractions. Overall, the cleanliness, service, and prime location made my stay truly memorable. Highly recommended!

Kia Ora Erynn, Thank you for choosing to stay at Novotel Christchurch Cathedral Square during your solo travels. We are delighted to hear that you had an exceptional experience with us. Our team takes pride in providing friendly and helpful service to all our guests, ensuring a comfortable stay. It is wonderful to know that you found our hotel's centralized location perfect for easy access to all the main attractions. We appreciate your kind words about the cleanliness and service. We look forward to welcoming you back for another memorable stay. Best Regards, Joshua Wade Guest Services Manager

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Other web-users rate our hotel

  • 810 reviews 9.2/10 Location
  • 1,125 reviews 7.2/10 Room
  • 1,236 reviews 9.2/10 Service
  • 15 reviews 6.7/10 WiFi
  • 353 reviews 7.6/10 Cleanliness
  • 323 reviews 7.7/10 Food
  • 277 reviews 7.9/10 Breakfast
  • 173 reviews 5.9/10 Value

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