Novotel Christchurch Cathedral Square 4 stars

Customer review rating (ALL Rating) 4.5/5 2,871 reviews

Best price
guarantee
Novotel Christchurch Cathedral Square - Image 1
Novotel Christchurch Cathedral Square - Image 2
Novotel Christchurch Cathedral Square - Image 3
Novotel Christchurch Cathedral Square - Image 4
52 Cathedral Square, 8011 CHRISTCHURCH, New Zealand

Description

Hotel extras

  • Qualmark Gold

  • Located adjacent to the Te Pae Christchurch Convention Centre

  • Modern, fully-equipped fitness centre

  • Central Christchurch CBD location

  • On-site parking (charges apply)

Our accommodation(s)

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011 CHRISTCHURCH
New Zealand

GPS:-43.530636, 172.637298

Telephone
Fax +64 3 372 2112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE RESTAURANT

Welcome to The Square, where dining becomes an elegant affair amidst the timeless beauty of Cathedral Square. Nestled in the heart of the city, our restaurant offers sweeping views of this historical landmark.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,871 reviews

Customer review rating 1.5/5

Sarah H. Business - Confirmed reviews ALL

Stay was good, but not having any hot water on a cold Canterbury day was not ideal

Kia Ora Sarah, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to learn about the issue you experienced with the hot water during your visit. We completely understand how disappointing and uncomfortable this would have been, especially on a cold Canterbury day, and I sincerely apologise for the inconvenience caused. This is certainly not the experience we want our guests to have. While I’m pleased to see that some aspects of your stay, including your arrival and interactions with our team, were satisfactory, the lack of hot water is unacceptable and we regret that this impacted your overall stay. Please be assured that your feedback has been shared with our maintenance team so that the issue can be investigated and addressed to prevent this from happening again. Thank you again for bringing this to our attention. We truly value your feedback and hope we may have the opportunity to welcome you back in the future and provide you with the comfortable stay you should always expect from us. Kind regards, The Novotel Team

Customer review rating 5.0/5

Andrew M. Couples - Confirmed reviews ALL

A great stay.

Kia Ora Andrew, Thank you very much for taking the time to share such a wonderful review following your recent stay at Novotel Christchurch Cathedral Square. We are truly delighted to hear that you had a great stay and that you found the hotel clean, comfortable, and superbly located. It is fantastic to know that you were pleased with your arrival experience, accommodation, breakfast, cleanliness, and the service provided by our team. Your kind words and perfect scores mean a great deal to us, and we will be sure to share your feedback with the entire team. We also appreciate you mentioning the WiFi connection and the ease of access. Guest feedback like yours helps us identify opportunities for improvement, and we will certainly review this with our technical team to see how we can enhance the connectivity experience for our guests. We hope that despite the unexpected disruption to your travel plans, we were able to provide a comfortable and relaxing stay during your time in Christchurch. Thank you as well for your loyalty as an ALL Classic member and for recommending both the hotel and the loyalty programme. We truly hope to have the pleasure of welcoming you back again in the future. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Jeffery A. Couples - Confirmed reviews ALL

4 nights, centre of CHC, very convenient

Dear Jeffery, Thank you very much for sharing your kind review following your recent stay with us. We are delighted to hear that you found your four-night visit both convenient and comfortable. Our central location in the heart of Christchurch is something many of our guests appreciate, so it is wonderful to know that it helped make your stay easy and enjoyable while exploring the city. It is also very pleasing to read that you were satisfied with many aspects of your stay, including your accommodation, cleanliness, breakfast, WiFi, and the service provided by our team. Your positive feedback means a great deal to us, and I will be sure to share your comments with the entire team, as they will be very encouraged to know their efforts contributed to your experience. As a valued ALL – Accor Live Limitless Gold member, we are especially grateful for your loyalty and for choosing to book through the Accor ALL App. Your continued support of the Accor family is sincerely appreciated. Thank you again for your recommendation and for taking the time to provide your feedback. We truly hope to have the pleasure of welcoming you back on your next visit to Christchurch for another comfortable and enjoyable stay. Warm regards, Joshua Guest Services Manager

Customer review rating 4.0/5

Richard F. Couples - Confirmed reviews ALL

2 night stop. Lovely city to explore from a Central location.

Dear Richard, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your two-night visit and appreciated our central location in the heart of the city. Being right in the centre makes it easy to explore Christchurch, and it is wonderful to know that our hotel served as a convenient base for discovering this lovely city. It is also very pleasing to read that you found the hotel clean and tidy and that you were satisfied with many aspects of your stay, including your arrival experience, accommodation, and the service provided by our team. Your kind comments and excellent ratings in these areas are greatly appreciated and will be shared with our staff. As a valued ALL – Accor Live Limitless Classic member, we would also like to thank you for your loyalty and for choosing to stay with us. Your recommendation means a great deal to us. We also appreciate your feedback regarding the breakfast selection and the loyalty program recommendation, as insights like these help us continue to improve the overall guest experience. Thank you once again for your review. We hope to have the pleasure of welcoming you back on your next visit to Christchurch. Warm regards, Joshua Guest Services Manager

Customer review rating 4.5/5

Shay S. Business - Confirmed reviews ALL

Spent 3 nights for a work conference. Everything was great, though I did have to ask for the bottled water to be replaced and had run out of water on the 2nd night.

Dear Shay, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location and found the hotel very clean and tidy. It is also wonderful to know that our team made a positive impression with their friendly service. Your kind comments mean a great deal to us, and we will be sure to share them with the entire team. We are pleased that your three-night stay while attending your work conference was an overall enjoyable one. At the same time, thank you for bringing the matter of the bottled water to our attention. Please accept our apologies for the inconvenience of needing to request a replacement during your stay. Your feedback has been noted and will be shared with our housekeeping team to ensure we maintain better consistency in this area moving forward. We truly appreciate your recommendation and your positive ratings across many aspects of the hotel. It was a pleasure having you stay with us, and we hope to have the opportunity to welcome you back again on your next visit to Christchurch. Warm regards, Joshua Guest Services Manager

Other web-users rate our hotel

  • 1,177 reviews 9.3/10 Location
  • 1,332 reviews 7.1/10 Room
  • 1,455 reviews 9.1/10 Service
  • 15 reviews 7.1/10 WiFi
  • 525 reviews 6.3/10 Comfort
  • 427 reviews 7.9/10 Cleanliness
  • 370 reviews 7.3/10 Food
  • 368 reviews 8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Christchurch