ibis Casablanca City Center bintang 3

Catatan tamu Avis (Peringkat ALL) 4.0/5 632 ulasan

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Deskripsi

Keistimewaan hotel

  • Located in the downtown area

  • Strategic location

  • View of the port

  • 2 meeting rooms

  • Free WIFI

Akomodasi kami

Lokasi hotel

ibis Casablanca City Center

Angle Zaid Ou Hmad -, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598, -7.6125

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
Di dekat properti
  • Parkir

IBIS KITCHEN RESTAURANT

Salads, tapas, burgers, pasta, and a wide range of dishes, drinks and desserts await you in our restaurant. Ibis Kitchen offers authentic local and international cuisine in a modern, relaxed setting.

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Peringkat ALL  4.0/5  632 ulasan

Peringkat TripAdvisor  3.5/5  1.308 ulasan

Comfortable stay expected from Ibis hotels

Catatan Tripadvisor 4.0/5

Mariska K Solo travel - Ulasan TripAdvisor tersertifikasi

The Ibis is in a good location in the city center of Casablanca. The rooms are exactly like other Ibis hotels and makes for a comfortable stay. Dinner and breakfast isn’t too great but edible. Wifi is fine as well. Easy access to supermarkets.

Dear Guest, I would like to thank you for choosing the Ibis Casa City Center. I appreciate that you take time to give us your positive feed back. I will not hesitate to share your comments with my whole team. I Hope we will have the pleasure of welcoming you in the very near future. sincerely.

Dirty sheets

Catatan Tripadvisor 2.0/5

imeemarie Solo travel - Ulasan TripAdvisor tersertifikasi

I only stayed for 1 night. The room is ok but my main concern is the cleanliness. The bathroom is moldy. Sheets are dirty makeup residue on the sheets. Please change your sheets for the next guest. Disgusting. I wouldn’t recommend this hotel. There are other options in the area.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good for one night only

Catatan Tripadvisor 2.0/5

placesnotfaces Solo travel - Ulasan TripAdvisor tersertifikasi

There are only 2 plus points for this hotel - location and price. Even so, given the overall experience, it should be priced lower. Hotel is just across Casa Port Station; convenient if you have train arriving and departing there. The hotel lobby and reception is nicely decorated but as they say, superficial beauty because there is absolutely zero customer service and no one even said 'Welcome'. Upon my early arrival, I was told I have to wait till 12pm to check in. When I returned to check-in, one staff was attending to another guest while a 2nd staff was busy doing his work while I was clearly standing and waiting to be attended to. The 2nd staff eventually attended to me and handed me a form to fill up my guest details after which he told me to pay 15Dh city tax. The room key card didn't work initially so I had to return to the reception. Now the room: it is absolutely bare and clearly not maintained. While it was clean, the bathroom door cannot close properly, there are ZERO hooks, hanger or anything in the toilet where you can hang your clothes and towels, no toiletries except for hand soap and shower soap (for which the bottle was broken). No bottled water, no cups, no kettle, no coffee or tea in the room. It was probably the worst Ibis I have stayed at. Thankfully I was there for one night only so really, it is good for one night only if you don't want to pay for anything more expensive.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ibis Casablanca poor customer service

Catatan Tripadvisor 2.0/5

Fran C Ulasan TripAdvisor tersertifikasi

Poor customer service from the staff on the front desk. The staff were not welcoming to us and one of them has a particularly arrogant manner. There was an issue regarding our booking which had been paid for in full by our travel agent in advance. The member of staff refused to accept this despite us having emails and vouchers to prove it. We had to call the UK office of Trailfinders who resent the confirmation. No apology from the staff. It might be a budget hotel, but that is no reason for the poor attitude of the staff on the front desk. Wouldn't stay there again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very average

Catatan Tripadvisor 3.0/5

VladMI Ulasan TripAdvisor tersertifikasi

I stayed 4 nights in standard room. My room was on the 12th floor facing Casa Port station side. It was not my first time in Ibis property, but I found this particular hotel to be very average. It is good for 1-2 nights short stay but not for longer. Things I liked: The location is very convenient. Literally across the street from Casa Port train station. An easy 15 min walk to the United Nations plaza or to medina. Shower worked as expected, with an adequate water pressure and enough hot water. Things I did not like: The hotel is very noisy. There is a constant noise from the street, despite my room being on the 12th floor. Cars honking, people talking in loud voices at night, dogs barking, etc. If you want to have a quiet night sleep, forget about it. Wi-Fi is very sporadic. Breakfast is average. There are some choices but food is cold. Front desk people need to get a training on how to smile more and be more welcoming. Breakfast people and housekeeping are nice and friendly though. If you want to have food/drinks in the hotel keep in mind that it is very overpriced. 30 dirhams for a cup of espresso out of the espresso machine is a way too much by Casablanca standards. The front desk charged my card in dollars instead of dirhams using their own conversion rate without even asking me. Anywhere I travel, I am always asked. No exceptions. 3 stars by TA standards. I would not stay here again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Ibis Casa City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 457 ulasan 9.2/10 Lokasi
  • 629 ulasan 4.1/10 Kamar
  • 637 ulasan 7.2/10 Pelayanan
  • 17 ulasan 7.4/10 Internet
  • 325 ulasan 4.5/10 Kebersihan
  • 251 ulasan 3.2/10 Kenyamanan
  • 207 ulasan 5.6/10 Sarapan
  • 115 ulasan 4.8/10 Makanan

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