Dear Maike B., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and enjoyed our breakfast offerings. It is gratifying to know we could provide you with a pleasant experience during your travel disruption. Best regards, ibis Budapest Heroes Square

Dear Guest, Thank you for your positive feedback regarding your recent stay at ibis Budapest Heroes Square. We are delighted to hear that you enjoyed our convenient location, friendly staff, spacious and clean rooms, as well as our extensive breakfast buffet. Your satisfaction is our priority. Best regards, ibis Budapest Heroes Square

Dear Dominik, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our convenient location, with many of Budapest's main attractions just a short walk away, and that you found the hotel clean and comfortable. We also appreciate your comment regarding the traffic noise. While our central location provides easy access to the city's highlights, it can occasionally result in some street noise. We hope to have the pleasure of welcoming you back on your next visit to Budapest. Kind regards, Csongor Hüse Front Office Supervisor ibis Budapest Heroes Square

Dear Sascha F., Thank you for your positive feedback. We are delighted to hear that your stay went smoothly and that we could accommodate your requests, including breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Budapest Heroes Square

Dear Leander M. S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found the room to be wonderful. Should you choose to stay with us again, we hope you might consider enjoying our breakfast offerings. Best regards, ibis Budapest Heroes Square

Dear Heidemarie G., Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our excellent location and that your check-in experience was positive. We will gladly pass your kind comments on to our colleague at the reception. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. Cleanliness and maintenance are areas we take very seriously, and we regret that the condition of the room and its furnishings left a negative impression. Your comments have been shared with our housekeeping and management teams for review and improvement. We are also disappointed to hear about your experience with some of our staff members. Providing friendly and attentive service is one of our priorities, and your feedback will be addressed with the relevant teams. Thank you once again for your honest comments. Guest feedback helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards, Csongor Hüse - Front Office Supervisor Ibis Budapest Heroes Square

Dear Pedro M. K., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. It is concerning to hear that the housekeeping service did not meet your expectations and that the communication with our staff was not satisfactory. We strive to provide a welcoming atmosphere and appreciate your comments as they help us improve. Regarding breakfast, we aim to ensure that all items are replenished in a timely manner, and we apologize for any delays you encountered. In terms of our bar hours, we will review our operational practices to ensure clarity in communication with our guests. Your experience is important to us, and we hope to have the opportunity to restore your faith in our services in the future. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Eva C., Thank you for your positive feedback regarding our central location and the quality of our staff and cleanliness. We appreciate your comments about the breakfast offerings and the street noise, which will be taken into consideration as we continually strive to enhance our guest experience. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Mr. A., Thank you for your continued loyalty over the past 20 years—we truly value it. We are very sorry that your recent stay did not meet your expectations due to the ongoing construction work. Unfortunately, your visit coincided exactly with the week when our reception was being relocated to a temporary area. In addition, our bar was temporarily moved into the restaurant, which understandably limited the usual atmosphere and seating options. We sincerely regret the inconvenience this caused during your stay. We hope that on your next visit you will give us another chance to regain your trust and allow us to present the renewed face of our hotel under much better circumstances. We look forward to welcoming you back again. Kind regards, Csaba Dombai Front Office Manager Ibis Budapest Heroes Square

Dear Andre B., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and the cleanliness of our rooms. We apologize for any inconvenience caused by the limited access to the reception area during renovations. Elevators are operating between the cellar and the 7th floor as usual, at the moment the elevators are not stopping at the ground floors, aso the guests can access the reception/breakfast area via the first floor through the staircase or from the cellar. Thank you for your understanding Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Achim M. T., Thank you for your feedback regarding your recent stay. We apologize for the noise disturbances and any inconvenience caused by our ongoing renovations. These kind of works will end in about a few weeks. We appreciate your comments on our breakfast offerings and will take them into consideration for future improvements. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Christina V. M., Thank you for your valuable feedback regarding your recent stay. We appreciate your understanding regarding the absence of a mini refrigerator. We recognize that noise disturbances can impact the experience, and your comments will be taken into consideration for future improvements. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Sena S. A., Thank you for your positive feedback regarding our hotel's location, cleanliness, and breakfast offerings. We appreciate your comments about the reception staff and will take them into account for future improvements. We are pleased to hear that you had an enjoyable stay overall. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Sina M. B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room aesthetically pleasing; however, we regret that you experienced issues with the craftsmanship. Additionally, we appreciate your comments concerning parking accessibility and will consider them for future improvements. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Zsolt A. W., Thank you for your kind words regarding our location and the efforts of our staff. We appreciate your understanding regarding the ongoing renovations, which aim to enhance our guests' experience. Your feedback is invaluable to us. Best regards, ibis Budapest Heroes Square

Dear Tamara R. H. C., Thank you very much for your kind words about our hotel, the renovated rooms, our staff, and the value for money — we truly appreciate your feedback. We are very sorry to hear about the incident you mentioned and understand how upsetting this must have been. As soon as the situation was reported, we offered to contact the police immediately; however, you chose not to proceed with this option at the time. Guest safety is extremely important to us, and while some rooms are already equipped with safes, we have started installing safes in additional rooms as a further preventive measure. We take all feedback seriously and are continuously working to improve our services. Thank you for bringing this matter to our attention. Best regards, Csaba Dombai Front Office Manager Ibis Budapest Heroes Square

Dear Martin G. T., Thank you for your feedback regarding the accessibility challenges you encountered during your stay. Currently now we have 2 disabled rooms in our hotels. Maybe both were reserved. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square

Dear Mario M., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient for exploring the city and that your check-in and check-out experience was smooth. We hope to welcome you back soon. Best regards, Csaba Dombai Front Office Manager ibis Budapest Heroes Square