ibis Phuket Patong bintang 3

Catatan tamu Avis (Peringkat ALL) 4.5/5 190 ulasan

Jaminan Harga
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10 Chalermphrakiat Road, Kathu District, Patong, 83150 PHUKET, Thailand

Deskripsi

Keistimewaan hotel

  • "Hotel berada dekat dari kawasan hiburan malam, tapi tidak menimbulkan suara bising

  • "Kamar Superior yang Direnovasi dan suasana lobi yang santai

  • "Mudah dijangkau dengan transportasi lokal

  • "Tempat ideal untuk menjelajahi daya tarik pulau ini

  • "Dekat dari Pantai Patong dan mal gaya hidup Jung Ceylon

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Lokasi hotel

ibis Phuket Patong

10 Chalermphrakiat Road, Kathu District, Patong
83150 PHUKET
Thailand

GPS:7.902177, 98.299751

Telepon
Fax +66 2 659 2889

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat

IT'S ALL ABOUT TASTE

Restoran "It's all about TASTE" menyajikan tapas dengan kreasi berbeda. Coba cita rasa baru dengan menciptakan kreasi dari 20 hidangan khas lokal. Nikmati perpaduan rasa pilihan Anda!

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Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  190 ulasan

Peringkat TripAdvisor  4.0/5  1.940 ulasan

Sertifikat keunggulan 2024

Shocking staff behavior

Catatan Tripadvisor 1.0/5

Chris M Ulasan TripAdvisor tersertifikasi

I returned to the Ibis Patong Beach Hotel for a 5-night stay from June 24th to June 29th, 2024, having had a positive experience two years ago. Unfortunately, my recent visit was highly disappointing, primarily due to the unacceptable behavior of a housekeeper named Kan. Upon seeing my son with a bottle of water provided by the hotel, Kan yelled in a raised voice and was extremely rude and obnoxious in confronting him. This aggressive and unprofessional behavior was not only uncalled for but also shocking. My partner, a Thai national, had to intervene to address Kan's inappropriate conduct. I immediately reported the incident to Ou, the front reception manager, who apologized and promised to address the issue with the housekeeping manager. However, it is evident from other guests' reviews that poor service from housekeepers has been a recurring problem, suggesting a lack of effective management intervention. Despite the severity of the incident, no compensatory gesture was offered beyond a verbal apology. I would have expected management to step up with something more substantial, like a complimentary meal or bar tab, as a form of apology for their staff member's behavior. It is unfortunate that this incident, which revolved around a simple bottle of water, has marred the reputation of the Ibis Patong Beach Hotel. Such a situation should never have occurred and reflects poorly on the hotel's customer service standards. Kan not only let herself down but also the entire Ibis staff. As a result, I have contacted my travel agent and advised against booking future stays at this hotel. Having traveled extensively across Thailand and stayed in various accommodations, I have never encountered such atrocious behavior from hotel staff. The Ibis Patong Beach Hotel, regrettably, no longer meets the standards expected from Accor's All customer care policy.

Dear 298ChrisM298, We sincerely apologize for the disappointing experience you encountered during your recent stay at our hotel. Your feedback regarding the behavior of our staff member, is deeply concerning to us. Please accept our sincerest apologies for any distress or inconvenience caused by this incident. At Ibis Phuket Patong, we strive to provide exceptional service and ensure that all our guests feel welcome and valued at all times. We regret that the maid behavior did not reflect the high standards of professionalism and courtesy that we uphold. Rest assured, we have taken immediate action to address this matter with our team to prevent any recurrence in the future. Based on our investigation with the relevant team, it has come to our attention that the concern was to prevent potential injury to your children from broken glass bottle and to avoid any additional charges for lost items. Nevertheless, we have addressed this issue with our team, particularly focusing on communication protocols. We appreciate your loyalty and regret that your recent experience has led you to advise against future stays at our hotel. Should you reconsider for future bookings, please do not hesitate to contact me directly at h6538-GM@accor.com. I would be more than pleased to arrange a personal meeting with you. Once again, we apologize for the disappointment caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the true hospitality and professionalism that we aspire to provide. Warm regards, Farouk Zourdani General Manager

Best Hotel

Catatan Tripadvisor 5.0/5

Arm_Thananchai Couples - Ulasan TripAdvisor tersertifikasi

I think this place is the best location and valueable. if you are ALL accor+ member, you will get more benefits!!!.

Dear Arm_Thananchai, Thank you for your glowing review. We are thrilled to learn that you consider our hotel to be ideally located and of great value. We are also pleased to hear that you are taking full advantage of the additional benefits offered to our valued ALL Accor+ members. We look forward to the pleasure of welcoming you back in the near future. Sincerely, Farouk Zourdani

Staff behaviour is not Good

Catatan Tripadvisor 2.0/5

akhils503 Solo travel - Ulasan TripAdvisor tersertifikasi

I have stayed in this hotel.from,1st june to 3rd June,Once I reach hotel,The Front office lady,Whose name was AMP is forcing me to take the Accor membership,She told me that ,Our check-in time is 2Pm,If you register yourself with us,I will give you early check-in,Also her behaviour was very rude,Next day i told 3 time to clean my room,In the evening around 7Pm ,One Housekeeping lady knock the twice and without my permission,She opened the door and entered the room,And tell me that,It too late,I will not able to clean the room properly,She just change the Dustbin bags and she Mop the floor roughly, Seriously I don't expect this kind of service and staff behaviour from Accor group.

Dear akhils503, Thank you for sharing your feedback regarding your recent stay at our hotel. We deeply regret that your experience did not meet your expectations and that you encountered issues with our staff's behavior and service quality. Please accept our sincere apologies for the inconvenience you faced during check-in. It is not our intention to make any guest feel pressured into accepting membership offers. Our standard check-in time is 14:00 hrs, and early check-in is available as a benefit for members. We are also very sorry to hear about the housekeeping issues you experienced. We will be conducting a thorough review with our housekeeping team to address these concerns and improve our service standards. Your feedback is invaluable to us as it helps us identify areas that need improvement. We are committed to providing a high standard of service and ensuring that all our guests have a pleasant and comfortable stay. We hope you will give us another opportunity to serve you better in the future. Once again, we apologize for the inconveniences you encountered and appreciate you bringing these issues to our attention. Sincerely, Farouk Zourdani General Manager

Run down hotel with no soap or working plumbing rundown

Catatan Tripadvisor 1.0/5

Roam14031633838 Ulasan TripAdvisor tersertifikasi

Room very small accomodations limited room did not have waste basket,lack of cabinet space made it difficult to unpack felt cramp the tv in room 32 inch televisions no channels not that I needed any was stuck in room wasn't feeling well. Don't stay here waste of money when there are dozen hotel rooms that are nice

Dear Roam14031633838, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It is disappointing to hear that the room did not meet your expectations and that you experienced issues with amenities such as soap and plumbing, we will address these concerns with our team to ensure improvements are made. We understand the importance of a comfortable and enjoyable stay for our guests, and we regret that we fell short on this occasion. We appreciate your feedback and will use it to enhance our services. If your travels bring you back to the area, we hope you will consider giving us another opportunity to exceed your expectations. Sincerely, Farouk Zourdani

Ibis hotel, good value for money, convenient location in a quiet part of Patong

Catatan Tripadvisor 5.0/5

Excursion28581245658 Ulasan TripAdvisor tersertifikasi

Check in on time. The wonderful girl Sita at the reception greeted me well, took into account all my wishes and told me all the information about the hotel. Always polite and ready to answer all questions. I will recommend this hotel to friends and acquaintances.

Dear Excursion28581245658, Thank you for sharing your positive experience with us. We are delighted to hear that your check-in process was timely and efficient. It is wonderful to know that Sita at the reception provided exceptional service, catering to all your requests and offering comprehensive information about the hotel. Your recommendation is greatly appreciated. We eagerly anticipate the opportunity to welcome you back to our hotel. Sincerely, Farouk Zourdani

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.059 ulasan 9.6/10 Lokasi
  • 1.292 ulasan 5.7/10 Kamar
  • 2.433 ulasan 9.1/10 Pelayanan
  • 43 ulasan 6.2/10 Internet
  • 882 ulasan 8.4/10 Sarapan
  • 635 ulasan 2.8/10 Kenyamanan
  • 523 ulasan 7.3/10 Kebersihan
  • 452 ulasan 8.5/10 Makanan

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