노보텔 RJ 산투스 두몽 4성

고객 평점 (ALL 평가) 4.2/5 1,973 리뷰

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노보텔 RJ 산투스 두몽 - Image 4
Avenida Rua Marechal Camara 300, Centro, 20020 080 리우 데 자네이루, 브라질

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호텔 위치

노보텔 RJ 산투스 두몽

Avenida Rua Marechal Camara 300, Centro
20020 080 리우 데 자네이루
브라질

GPS:-22.90859, -43.16931

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Restaurante Novotel

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,973 리뷰

TripAdvisor 평가  4.0/5  1,782 리뷰

2024으뜸 시설

Average Hotel, Poor Service

트립어드바이저 평점 2.0/5

joaol566 비즈니스 - TripAdvisor 인증 리뷰

The facilities are reasonable, the quality of service left much to be desired. Most of the staff, with a few exceptions, were unfriendly and seemed disengaged. Basic courtesies like a smile or a simple "good morning" were often forgotten, particularly by the restaurant team serving breakfast. The lack of warmth from the staff definitely impacted the overall experience. A little effort in customer service would go a long way in improving the stay.

Dear Guest, I am sorry that your experience was not up to par during your last stay at Novotel Santos Dumont. This is not the standard we follow and although our goal is your satisfaction, your comments help us to improve our services every day. Best regards, Luan Estevez Guest Relations

Good for short stays

트립어드바이저 평점 4.0/5

Adrix1995 TripAdvisor 인증 리뷰

5 minutes from the airport (you just need to take the walkway and you are there), this Novotel offers a good stay for your short stay in Rio. They need to renew rooms though. Friendly and professional staff. A little expensive for what it offers.

Adrix, We appreciate you taking the time to write to us following your stay at the Novotel Rio de Janeiro Santos Dumont. We regret that the service provided did not meet your expectations, please accept our sincere apologies. Novotel hotels always want to provide the best quality of service during your stays, therefore your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. Once again, we appreciate your comments and hope to regain your trust for your next stay. Looking forward to welcoming you soon, please accept our best regards.

Really bad service by Hvana

트립어드바이저 평점 2.0/5

youpiMontreal 비즈니스 - TripAdvisor 인증 리뷰

several times. Everything went well: the hotel is super close to Santos Dumont airport and Cinelandia (5-10 min walk) This time the service was deplorable, the receptionist HAVANA doesn't know her job and doesn't speak anything, no foreign language at least she could explain in Brazilian. It's a shame for a 4* hotel and unacceptable.

Good hotel

트립어드바이저 평점 4.0/5

robert c Couples - TripAdvisor 인증 리뷰

My partner and I and friends stayed for a 3 night visit. Check in was quick. Valet parking available. 15 min walk to lapa. Area surrounding hotel quite desolate, plenty of homeless but never had any trouble from them when leaving or returning to hotel. Comfy bed, spotless rooms. Good facilities. Great bar and restaurant. Staff friendly on all levels. Security a little bit stern looking. Breakfast was nice. Would recommend.

Dear Mr. Robert, We very much appreciate your comments regarding your stay at the Novotel Rio De Janeiro Santos Dumont. We were pleased to receive your congratulations. We will be sure to share your feedback with the entire team. Thank you very much that you liked our services and structure. It was a pleasure to have offered a pleasant experience at our hotel. Best regards, Beatriz.

Nice hotel, convenient to Santos Dumont Airport

트립어드바이저 평점 5.0/5

Neal R TripAdvisor 인증 리뷰

Excellent stay at the Novotel RJ Santos Dumont. The hotel staff was great. Very friendly, efficient, and professional. The hotel was clean, quiet, and well-maintained. The fitness center was well-equipped and available 24/7. I didn't get a chance to try the restaurant, so cannot comment on that aspect of the hotel. As the name implies, the hotel is convenient for Santos Dumont Airport. It is a fairly easy 5 minute walk from the hotel, mainly on a pedestrian bridge above a busy road. It is also about a 10 minute walk from the Rio Metro. The only negative, and not the hotel's fault, is that this part of Rio has a problem with homelessness and is fairly deserted after dark and on weekends. So, it might not be the best area to walk around at night. Again, not the hotel's fault, and it does have good security, but certainly a part of your stay.

Dear Neal, Thank you very much for taking the time to share your experience with us. We're happy to hear that your stay was pleasant and that we were able to meet your expectations. Should you visit us again, we would be delighted to welcome you back. Sincerely,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 433 리뷰 8.6/10 위치
  • 797 리뷰 6.7/10 객실
  • 841 리뷰 7.3/10 서비스
  • 24 리뷰 7.5/10 인터넷 가격
  • 369 리뷰 7.6/10 조식
  • 332 리뷰 6.9/10 청결도
  • 263 리뷰 4.4/10 레스토랑
  • 178 리뷰 3.5/10 가격 대비 가치

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