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ホテル ノボテル RJ サントス ドゥモン 4 つ星

お客さまの声 4.3/5 9,029 件のレビュー

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客室 1

人数
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Accor Live Limitless

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ノボテル RJ サントス ドゥモン
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このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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チェックインは12h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi／インターネットアクセス
  • 駐車場 有料サービス
  • お身体の不自由なお客さまのためのバリアフリー
  • キッズクラブ(0～16歳のお子様対象)
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  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • コインランドリー
  • ポーター
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
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  • ルームサービス
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  • フィットネスセンター
  • サウナ
  • キッズクラブ(0～16歳のお子様対象)
ビジネスサービス
  • 会議室9室
  • Web コーナー（Mac）

ホテル所在地

ノボテル RJ サントス ドゥモン

Avenida Rua Marechal Camara 300
CENTRO
20020 080 リオデジャネイロ
ブラジル

電話番号: +552135068500

チェックインは12h00からです

チェックアウトは12h00です

  • COSME VELHO :  121 Av Franklin R

  • Metro Novo Rio :  1 e 2 Cinelandia

  • 飛行機で

    SANTOS DUMONT 0.5km / 0.31 マイル

  • 飛行機で

    TOM JOBIM 20km / 12.43 マイル

  • 電車で

    CINELANDIA 0.9km / 0.56 マイル

GPS:-22.908075, -43.169857

当ホテルの客室

ルームオフィス - オフィスに変更されたベッドのないアパートメント非契約写真

  • 最大人数： 2
  • 面積： 最小 25 m² / 269 sq ft
客室

レストランとバー

365

お料理の種類： 郷土料理

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日
昼食

365

最高のブラジル料理と各種ドリンクをご用意しており、楽しいひとときをお過ごしいただけます。

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日
昼食

ミーティングとイベント

会議室

  • 会議室の数：9

  • 最大サイズ：200 m²

  • 最大ご利用人数：190 人

  • パーティの最大ご利用人数：110 人

詳細

お客さまの口コミ
ノボテル RJ サントス ドゥモン

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.3/5

9,029 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

1,541 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Novotel

トリップアドバイザーの評価 4.0/5

GustavoKruger Business - 02/12/2019 トリップアドバイザー認証口コミ

Novotel SDU stay after my trip to Europe. This is a good stay after a long trip, very convenient close to SDU airport. Only that misses in this hotel is a transfer to the Airport. Is close, but it is close enough to make it difficuklt to find taxi; at the same time it is not close enough to someone who needs to walk to the VERY DANGEROUS center of Rio de Janeiro

Hi GustavoKruger! Thank you for let us know about your time at Novotel Rio de Janeiro Santos Dumont. We are glad that you have enjoyed your stay and hope see you again very soon! Kind regards,

Novotel Santos Dumont - Good cost/benefit

トリップアドバイザーの評価 4.0/5

rowik2019 Family - 20/11/2019 トリップアドバイザー認証口コミ

I´ve been at this hotel for a while, it´s a very good location, good amenities and accommodation. Walking distance from Santos Dumont airport and close downtown. Room very good, good restaurant, gym and parking.

Hi rowik2019! Thank you for the grat review of our hotel! We hope to welcome you back very soon!

Hotel Old

トリップアドバイザーの評価 2.0/5

CEFM1974 Business - 07/09/2019 トリップアドバイザー認証口コミ

Very expensive for the quality that a received. Bad Smell, old furniture, air conditioning noisy, and dirty sheets. I will never return in this hotel. Thats sad a Brand like Accor offers in a big city a poor quality hotel !

Hi CEFM1974, Thank you for taking the time to share your feedback with us. We regret that the service was not up to your expectations and we apologize for. The Novotel RJ Santos Dumont wants to provide the best quality of service during your stay and therefore your opinion is fundamental to us! With no doubt, feedbacks like this helps us understand which service needs improvement. Rest assured that your comments will be directed to the responsible teams. Once again, thank you for your review and we hope to regain your confidence in a upcoming oportunity.

NOVOTEL SDU

トリップアドバイザーの評価 5.0/5

GustavoKruger Business - 11/04/2019 トリップアドバイザー認証口コミ

Nice and conveniente stay. clean, comfortable, well p´laced close to SDU airport I intend to stay there every time when I have business trips to Rio de Janeiro. Cost is a little expénsive, and accor could adjust to more fair tariffs

Hi GustavoKruger! Thank you for taking time out of your day to evaluate us! We are glad that you enjoyed your stay and we would like to tell how grateful our team is! We look forward to welcoming you again at an upcoming opportunity. Kind Regards,

リオのカーニバルのチャンピオンズパレードのための宿泊

お客さまの声 4.5/5

P 一人 - 12/03/2019 確認済みレビュー すべて

スムーズなチェックイン＆アウトで、滞在時間目一杯お世話になりました。 SDU空港から徒歩で移動が可能な立地で（日中に限る）、セントロに近いながらも治安の面で比較的安心です。 扉の立て付けが悪かった以外は設備も問題無く、安価に良いステイをすることができました。

Great Stay

トリップアドバイザーの評価 4.0/5

Winston J Solo travel - 27/09/2018 トリップアドバイザー認証口コミ

I have stayed here before. This is just to confirm that the hotel is still wonderful, and lived up to all my expectations. The room was spacious, with all the amenities to make your stay enjoyable. Add the bar and restaurant experience, and I was well pleased.

Don t recommend

トリップアドバイザーの評価 1.0/5

tfontes2018 Business - 11/05/2018 トリップアドバイザー認証口コミ

Expensive , nothing included, had problems with the AC as soon as I arrived to my room from a long day s work and had to be moved to another room after two employees came to try to fix the AC. Fairly dissapointed to say the least

Dear TFontes2018 we would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. I am very sorry for the inconvenience you experienced at your stay. I will address your concerns with the responsible manager and staff to ensure these situations are avoided in the future. Your satisfaction and well-being are of most importance to us. Best Regards, Marcio Ramalho General Manager

Credit card on check in

トリップアドバイザーの評価 2.0/5

Aline C Friends getaway - 28/09/2017 トリップアドバイザー認証口コミ

I would have to present my credit card what I had paid months ago. Without this I couldn't stay on the hotel. Terrible process. All of services are OK. The location near the airport is the vantage to stay in this hotel.

Dear Aline, We would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. I am very sorry for the inconvenience you experienced with the front desk regarding your check in. I will address your concerns with the responsible manager and staff to ensure these situations are avoided in the future. Your satisfaction and well-being are of most importance to us. Best regards, Marcio Ramalho General Manager
お客さまの声 3.5/5

匿名 ビジネス - 07/05/2017 確認済みレビュー すべて

値段を考えれば十分に満足できるQuality, staffの態度もよかったです。夜間は周りに良いレストランがないのでも少しホテルのレストランのメニューが充実していると助かります。

Nice Stay!

トリップアドバイザーの評価 4.0/5

Winston J Solo travel - 30/03/2017 トリップアドバイザー認証口コミ

I chose this hotel simply because of the excellent location, and because I do believe it is good value for money. This is my fourth stay here, and I will be back. I was very pleased with the room , and the good intentions exhibited by the staff.

Dear Winston, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Excellent stay

トリップアドバイザーの評価 5.0/5

EdilsonFSantos Business - 02/02/2017 トリップアドバイザー認証口コミ

Excellent stay. I am very happy for hospitallity and great reception.. Very goog location. Near of the airport Santos Dumont and very close downtown of Rio de Janeiro. I am very happy. Excellent stay.

Dear Edilson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcio Ramalho General Manager

Fast trip

トリップアドバイザーの評価 4.0/5

M5992LTcarlosm Couples - 17/12/2016 トリップアドバイザー認証口コミ

Ideal for a fast trip, because it's near the Santos Dumont airport, you can go by walk from the airport. The hotel follows the Novotel patterns, which is good. Good attendants, clean and new rooms. It's far from the Rio's touristic points, but it's possible to get taxis, buses or subway. During the night the region is not so safe, so be careful walking around late at night.

Dear Geraldo Luiz Cardoso Chaves, We very much appreciate your comments regarding your stay at the Novotel Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renato Dias General Manager

Good Location Near to Airport

トリップアドバイザーの評価 4.0/5

Thomaz_27 Business - 16/12/2016 トリップアドバイザー認証口コミ

Accomodation are OK, but service at the bar in the ground floor is terrible. I arrive to eat at 9:30PM and had to wait almost 45 minutes to have my food. I asked chicken breast and it came dry and hard. The excuse was that there were many orders for room service. As the food took to long to arrive, I finished eating by 10:25 PM and I wanted to order a desert but, it was refused by the waiter because the eating area of the bar closes at 10:30PM. Very bad !!

Dear Thomaz, Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renato Dias

RJ

トリップアドバイザーの評価 3.0/5

pedroaldo Business - 13/12/2016 トリップアドバイザー認証口コミ

Poor service and infraxtructure for a Novotel (comparing to others) and too expensive based on this service and structure comparison. No pool, some people of staff could not orientate properly when asked for some suggestions.

Dear, Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renato Dias

Calm, Quiet and close of the office

トリップアドバイザーの評価 5.0/5

jos_celiot Business - 06/12/2016 トリップアドバイザー認証口コミ

The installation is on downtown, but the hotel is very calm, quiet and clear, the big advantage is that it very close of the down town offices. The restaurant is good with a Fair cost. The break-fast is very good too.

Dear, We very much appreciate your comments regarding your stay at the Novotel Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renato Dias
お客さまの声 3.0/5

匿名 ビジネス - 09/08/2016 確認済みレビュー すべて

Wifiが弱い

Very good but keep away for restaurant service

トリップアドバイザーの評価 4.0/5

Fabio M Business - 18/07/2016 トリップアドバイザー認証口コミ

Very good restaurant however a bad experience in restaurant. Delay to attend, delay to prepare drink, delay to bring the bill and there is no wine in the menu. Very bad experienc in the restaurant. Idont recommend. And the only option to eat around (without take a taxi) is the Ibis. ( that is been the best option comparing to novotel)

Prezado Fabio, Agradecemos imensamente por dedicar o seu tempo compartilhando suas valiosas impressões. Sua avaliação é nossa melhor ferramenta para podermos continuamente melhorar nossos serviços. Sinto muito por não termos alcançando suas expectativas e ofereço as minhas mais sinceras desculpas por todo o inconveniente causado durante sua estada. Valorizamos muito nossos hóspedes e todos os seus comentários serão analisados e levados em consideração. Agradeço mais uma vez por compartilhar suas impressões e espero recebê-lo de volta em um futuro próximo para ter a oportunidade de servi-lo melhor. Atenciosamente, Renato Dias

Convenient and handy

トリップアドバイザーの評価 4.0/5

RobRoyS_oPaulo Business - 25/04/2016 トリップアドバイザー認証口コミ

I use to stay at this Hotel in most of my business trips to Rio and it is very conveniently located for this purpose, close to the domestic airport and within walking distance to the financial center. Nice installations, courteous reception staff, only drawback is still the restaurant services, very slow and in this stay with the "rechaud" equipment not working properly that led to the buffet dishes being cold.

Dear RobRoyS_oPaulo, Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renato Dias General Manager

Next to the airport and certainly one of the best options available in downtown Rio

トリップアドバイザーの評価 4.0/5

cmayr Solo travel - 03/03/2016 トリップアドバイザー認証口コミ

There are only a few good hotels in downtown Rio and this is among the better ones. Next to the airport and in a walking distance to the center you might consider this one if touristim around and beaches are not among your priorities.

Dear Guest cmayr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Renato Dias General Manager

Great time!

トリップアドバイザーの評価 4.0/5

kaowinston Solo travel - 20/02/2016 トリップアドバイザー認証口コミ

This is my third time at this Novotel Santos Dumont hotel, and I must state that I absolutely enjoyed my stay. They provided excellent service, and certainly value for money. Given another chance to visit Brazil and Rio de Janeiro, I will stay here again.

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