ノボテル RJ サントス ドゥモン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,945 件のレビュー

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Avenida Rua Marechal Camara 300, CENTRO, 20020 080 リオデジャネイロ, ブラジル

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ホテルのその他の情報

  • 親御様と滞在される16歳以下のお子様2名様のご宿泊は無料です

  • ペットフレンドリーなホテル (有料)

  • 60名様までに対応する5つのイベントルーム

  • OABと検察庁に近接したリオデジャネイロのホテル

  • リオデジャネイロ - サントス・デュモン空港まで徒歩5分

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ホテル所在地

ノボテル RJ サントス ドゥモン

Avenida Rua Marechal Camara 300, CENTRO
20020 080 リオデジャネイロ
ブラジル

GPS:-22.90859, -43.16931

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Restaurante Novotel

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,945 件のレビュー

トリップアドバイザーの評価  4.0/5  1,783 件のレビュー

2024エクセレンス認証

Average Hotel, Poor Service

トリップアドバイザーの評価 2.0/5

joaol566 ビジネス - トリップアドバイザー認証口コミ

The facilities are reasonable, the quality of service left much to be desired. Most of the staff, with a few exceptions, were unfriendly and seemed disengaged. Basic courtesies like a smile or a simple "good morning" were often forgotten, particularly by the restaurant team serving breakfast. The lack of warmth from the staff definitely impacted the overall experience. A little effort in customer service would go a long way in improving the stay.

Dear Guest, I am sorry that your experience was not up to par during your last stay at Novotel Santos Dumont. This is not the standard we follow and although our goal is your satisfaction, your comments help us to improve our services every day. Best regards, Luan Estevez Guest Relations

Good for short stays

トリップアドバイザーの評価 4.0/5

Adrix1995 トリップアドバイザー認証口コミ

5 minutes from the airport (you just need to take the walkway and you are there), this Novotel offers a good stay for your short stay in Rio. They need to renew rooms though. Friendly and professional staff. A little expensive for what it offers.

Adrix, We appreciate you taking the time to write to us following your stay at the Novotel Rio de Janeiro Santos Dumont. We regret that the service provided did not meet your expectations, please accept our sincere apologies. Novotel hotels always want to provide the best quality of service during your stays, therefore your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. Once again, we appreciate your comments and hope to regain your trust for your next stay. Looking forward to welcoming you soon, please accept our best regards.

Really bad service by Hvana

トリップアドバイザーの評価 2.0/5

youpiMontreal ビジネス - トリップアドバイザー認証口コミ

several times. Everything went well: the hotel is super close to Santos Dumont airport and Cinelandia (5-10 min walk) This time the service was deplorable, the receptionist HAVANA doesn't know her job and doesn't speak anything, no foreign language at least she could explain in Brazilian. It's a shame for a 4* hotel and unacceptable.

Good hotel

トリップアドバイザーの評価 4.0/5

robert c Couples - トリップアドバイザー認証口コミ

My partner and I and friends stayed for a 3 night visit. Check in was quick. Valet parking available. 15 min walk to lapa. Area surrounding hotel quite desolate, plenty of homeless but never had any trouble from them when leaving or returning to hotel. Comfy bed, spotless rooms. Good facilities. Great bar and restaurant. Staff friendly on all levels. Security a little bit stern looking. Breakfast was nice. Would recommend.

Dear Mr. Robert, We very much appreciate your comments regarding your stay at the Novotel Rio De Janeiro Santos Dumont. We were pleased to receive your congratulations. We will be sure to share your feedback with the entire team. Thank you very much that you liked our services and structure. It was a pleasure to have offered a pleasant experience at our hotel. Best regards, Beatriz.

Nice hotel, convenient to Santos Dumont Airport

トリップアドバイザーの評価 5.0/5

Neal R トリップアドバイザー認証口コミ

Excellent stay at the Novotel RJ Santos Dumont. The hotel staff was great. Very friendly, efficient, and professional. The hotel was clean, quiet, and well-maintained. The fitness center was well-equipped and available 24/7. I didn't get a chance to try the restaurant, so cannot comment on that aspect of the hotel. As the name implies, the hotel is convenient for Santos Dumont Airport. It is a fairly easy 5 minute walk from the hotel, mainly on a pedestrian bridge above a busy road. It is also about a 10 minute walk from the Rio Metro. The only negative, and not the hotel's fault, is that this part of Rio has a problem with homelessness and is fairly deserted after dark and on weekends. So, it might not be the best area to walk around at night. Again, not the hotel's fault, and it does have good security, but certainly a part of your stay.

Dear Neal, Thank you very much for taking the time to share your experience with us. We're happy to hear that your stay was pleasant and that we were able to meet your expectations. Should you visit us again, we would be delighted to welcome you back. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 429 件のレビュー 8.5/10 ロケーション
  • 779 件のレビュー 6.6/10 客室
  • 839 件のレビュー 7.5/10 サービス
  • 23 件のレビュー 7.6/10 インターネット
  • 373 件のレビュー 7.4/10 朝食
  • 347 件のレビュー 4.7/10 快適さ
  • 328 件のレビュー 6.9/10 清潔さ
  • 265 件のレビュー 4.4/10 料理

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