ノボテル RJ ボタフォゴ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,571 件のレビュー

ノボテル RJ ボタフォゴ - Image 1
ノボテル RJ ボタフォゴ - Image 2
ノボテル RJ ボタフォゴ - Image 3
ノボテル RJ ボタフォゴ - Image 4

説明

ホテルのその他の情報

  • 当ホテルでは、16歳未満のお子様はご両親と同室で宿泊料金が無料となります

  • 250名様までに対応できるイベントルーム

  • 観光名所と街の中心部に近接

  • ペットフレンドリーなホテル (有料)

  • リオデジャネイロ - サントス・デュモン空港から車で13分

当ホテルの客室

ホテル所在地

ノボテル RJ ボタフォゴ

Praia De Botafogo, 330, Botafogo
22250040 リオデジャネイロ
ブラジル

GPS:-22.94534, -43.18301

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

365

レストラン「365」のメニューは、24時間いつでもご利用いただけます。ホテル内のすべてのエリアにお食事をお届けいたします。いつでもどこでも、レストランの味をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,571 件のレビュー

トリップアドバイザーの評価  4.5/5  730 件のレビュー

2024エクセレンス認証

Misinformation on the check in

トリップアドバイザーの評価 3.0/5

Ioannis K トリップアドバイザー認証口コミ

Upon arriving at the hotel I was greeted by the receptionist Felipe who informed me that breakfast was included in the reservation. when I went to have breakfast they informed me that in fact breakfast was not included and that I should pay immediately. This caused embarrassment. Even though he had difficulty speaking English, this misinformation caused me problems. his service was terrible

Dear Guest, Thank you for sharing your experience through Tripadvisor. We are sorry that we did not meet your expectations and will certainly share your feedback with the entire team to continue improving. We hope you can return soon for a new experience at our hotel. Sincerely, Tatiane Ramos General manager

Good location, service at reasonable price

お客さまの声 4.0/5

Masahiro N. カップル - 確認済みレビュー すべて

午前中の到着だったがチェックインさせてもらえて大変ありがたかったです。部屋は広く清掃も行き届いており快適に過ごせました。

Masahiro N. 様 この度は、Novotel RJ Praia de Botafogo でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Ok but not more

トリップアドバイザーの評価 3.0/5

blucey ビジネス - トリップアドバイザー認証口コミ

This is a perfectly okay hotel recently well situated in a pretty safe area of Rio. It falls down in a number of areas non critical perhaps still taking away from the enjoyment and appreciation one might have. The bar and lounge area are very small poorly attended and very badly stocked. This means the to get a beer or a coffee or a drink after work you are taking pot look. Of course there are plenty of restaurants etc including some nearby but sometimes it's nice to be able to get something sitting in the lounge of the hotel. A little bit of investment into a proper bar set up properly staffed and stocked would play dividends as would increasing the amount of seating and its quality. There is no spa , any form of beauty or relaxation treatment. The breakfast was okay but the number of coffee machines is grossly inadequate for the number of people at peak hours. Positive side the staff were courteous and helpful and pleasant throughout the hotel was reasonably clean although it could do as little bit of freshening up and it generally felt safe

Prezado(a) Hospede, Muito obrigada por seu feedback e elogios. Compartilharei com toda a equipe pois sua satisfação é o novo melhor incentivo. Esperamos que possa retornar em breve ao nosso Hotel. Cordialmente, Tatiane Ramos Gerente Geral Novotel Praia de Botafogo

Denied check-in and they kept my money

トリップアドバイザーの評価 1.0/5

476frankj トリップアドバイザー認証口コミ

My worst hotel experience. My wife and I were denied check-in because I didn't have my physical passport since I traveled from another city. I have a driver's license and a photo of my passport which was enough to check into this hotel's sister hotel down the street and everywhere else we've stayed in Brazil.. I asked to speak with a manager after being denied and he only sent an employee to confirm it was a no instead of discussing the matter with me. I asked for a refund and was told they would tell the website we booked through that we weren't able to check in and we would get the refund. We were just told by the website after multiple attempts to contact the hotel, the hotel refused to refund the room that we paid for in full and were allowed to sleep in. A total nightmare.

Dear Guest, As previously answered in other reviews, we reiterate that we only follow Brazilian federal laws that require the presentation of an original Brazilian document with photo or original passport. Regarding your refund, we cannot even deny it as we did not receive any amount as the accommodation did not occur. I suggest checking the information received by the agency where you made your reservation. Regards, Tatiane Ramos General Manager

ほぼ全てにおいて快適な滞在

お客さまの声 4.5/5

Saori K. ビジネス - 確認済みレビュー すべて

立地だけでなく、スタッフの気配りも素晴らしいホテル。特に朝食レストランのスタッフは抜群の気配りをしてくれました。本当に感謝しています。ただ、部屋に水が置いてないのと、部屋でWi-Fiがあまり使えなかったこと、それからトイレのプライバシーがあまりない設計は残念でした。それ以外は大満足!次回もこちらに滞在します。ありがとうございました!

との提携 TripAdvisor

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