ノボテル RJ ポルト アトランティコ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,642 件のレビュー

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Av. Prof. Pereira Reis 49, Santo Cristo, 20220 800 リオデジャネイロ, ブラジル

説明

ホテルのその他の情報

  • プール、サウナ、ジムを完備したホテルでゆったりとおくつろぎください

  • ご両親と一緒に宿泊される16歳未満のお子様は無料です

  • 300名様まで収容可能なイベントルーム

  • 小型ペットは追加料金にて同伴していただけます

  • リオデジャネイロ - サントス・デュモン空港から車で11分

当ホテルの客室

客室

ルームオフィス - オフィスに変更されたベッドのないアパートメント

  • 2 人/最大
  • 24 m² / 258 sq ft

ホテル所在地

ノボテル RJ ポルト アトランティコ

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 リオデジャネイロ
ブラジル

GPS:-22.89701, -43.20219

電話番号
ファックス +55 21 3077-2500

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

365

非契約写真

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,642 件のレビュー

トリップアドバイザーの評価  4.5/5  933 件のレビュー

2025エクセレンス認証

Great Place to Stay

トリップアドバイザーの評価 5.0/5

Robespierre M トリップアドバイザー認証口コミ

I enjoyed this nice property with amazing view, great Breakfast , Diogo and Dioginho,made a fantastic job Beatriz and Cecilia in the reception so nice

Dear Mr. Robespierre, Thank you so much for your wonderful review! We’re delighted to know you enjoyed our property, the amazing view, and our breakfast We hope to welcome you back very soon! Sincerely, Isabella Santos - General Manager

Wouldn't recommend

トリップアドバイザーの評価 2.0/5

Jennifer K トリップアドバイザー認証口コミ

The room has had a very uncomfortable atmosphere, and felt rather dark and oppressive. The air conditioning smelled very unpleasant and had probably not been cleaned for a long time. Only the breakfast and great hall downstairs with the reception were ok. That's why we can't recommend it.

Dear Jennifer, Thank you for taking the time to share your feedback. We're truly so sorry to know that your stay didn't meet your expectations. Please accept our sincere apologies for the discomfort caused by these problems. Your comments have already been shared with our maintenance and housekeeping teams to ensure immediate improvements. We are glad to know that you enjoyed our breakfast and the reception area. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Best Regards, Isabella Santos - General Manager

Dismal experience that ends my global relationship with the Novotel brand

トリップアドバイザーの評価 2.0/5

irsc ビジネス - トリップアドバイザー認証口コミ

I choose to stay at Novotels everything I am offered the chance - service is usually at a very decent standard and I almost feel "safe" that I will have an enjoyable experience. This has taken me to Novotels in Moscow, Dubai, New York, Buenos Aires, Tokyo, Wellington, Sao Paulo, and now Rio. Maybe for the last time. How the mighty have fallen.... This is an absolute embarrassing hotel. From the reception (shared with Ibis) to the very VERY badly managed restaurants, I have never felt so let down by a hotel chain before. Room was filthy, toiletries were missing, and it must have the most absurd bathroom in any hotels in Rio... The probably hired an intern instead of a qualified architect to build the toilet area, and just forgot to ensure that one needs to open the door and get in... the photos must show how impossible it is for an average built adult to enter without making 'circle du soleil'-like contortionism. I tried the restaurant, waited for 25 minutes for a waiter and just gave up... they were too busy flirting with a table full of good looking girls instead of looking after the othet not so charming guests. The hotel is located on a not so safe area of Rio so wandering at night to find a decent restaurant is a big no, so I had to resort to one of the few delivery options. All in all, a horrendous experience and probably the last time I ever stay at a Novotel.

Dear Irsc, Thank you for taking the time to share your feedback. Although we would like your experience to have been better, with feedback like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we were not successful. If you give us the chance to regain your trust, I can guarantee that we will do our best to make your stay as good as the many guests who enjoy our hotel. Yours sincerely, Ibis & Novotel Porto Atlântico Team

Busy lines to checkout

トリップアドバイザーの評価 3.0/5

BrazilACA ビジネス - トリップアドバイザー認証口コミ

In this specific area of Rio where there are very few hotels, this is the better option. The rooms are large but offers comfort and a good bed. The shower is a problem…water floods the bathroom floor. Breakfast is nice. WiFi is spotty. Room service quick. Checkout is super busy.

Greetings! Thank you for evaluating us! Your evaluation is essential to our quest to improve our services. Sincerely, Ibis & Novotel Porto Atlântico Team

Needs improvement

トリップアドバイザーの評価 3.0/5

andrebarranco79 ビジネス - トリップアドバイザー認証口コミ

Hotel miss attendants at front desk, at restaurant. Phone call are not answered, reservation emails late replied or even not sent back. Takes long time to be served, to checkin Quality of services is minus medium at all. Just use this because is close my appointment.

Greetings! Thank you for rating us! Your review is essential for our quest to improve our services. Best regards, Isabella Santos – General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 222 件のレビュー 7.4/10 ロケーション
  • 695 件のレビュー 5.6/10 客室
  • 685 件のレビュー 6.7/10 サービス
  • 31 件のレビュー 2.4/10 インターネット
  • 332 件のレビュー 3.8/10 清潔さ
  • 245 件のレビュー 7.5/10 朝食
  • 230 件のレビュー 4/10 料理
  • 149 件のレビュー 7.7/10 雰囲気

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