ノボテル RJ ポルト アトランティコ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,598 件のレビュー

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Av. Prof. Pereira Reis 49, Santo Cristo, 20220 800 リオデジャネイロ, ブラジル

説明

ホテルのその他の情報

  • プール、サウナ、ジムを完備したホテルでゆったりとおくつろぎください

  • ご両親と一緒に宿泊される16歳未満のお子様は無料です

  • 300名様まで収容可能なイベントルーム

  • 小型ペットは追加料金にて同伴していただけます

  • リオデジャネイロ - サントス・デュモン空港から車で11分

当ホテルの客室

客室

ルームオフィス - オフィスに変更されたベッドのないアパートメント

  • 2 人/最大
  • 24 m² / 258 sq ft

ホテル所在地

ノボテル RJ ポルト アトランティコ

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 リオデジャネイロ
ブラジル

GPS:-22.89701, -43.20219

電話番号
ファックス +55 21 3077-2500

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

365

非契約写真

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,598 件のレビュー

トリップアドバイザーの評価  4.5/5  855 件のレビュー

2024エクセレンス認証

Dismal experience that ends my global relationship with the Novotel brand

トリップアドバイザーの評価 2.0/5

irsc ビジネス - トリップアドバイザー認証口コミ

I choose to stay at Novotels everything I am offered the chance - service is usually at a very decent standard and I almost feel "safe" that I will have an enjoyable experience. This has taken me to Novotels in Moscow, Dubai, New York, Buenos Aires, Tokyo, Wellington, Sao Paulo, and now Rio. Maybe for the last time. How the mighty have fallen.... This is an absolute embarrassing hotel. From the reception (shared with Ibis) to the very VERY badly managed restaurants, I have never felt so let down by a hotel chain before. Room was filthy, toiletries were missing, and it must have the most absurd bathroom in any hotels in Rio... The probably hired an intern instead of a qualified architect to build the toilet area, and just forgot to ensure that one needs to open the door and get in... the photos must show how impossible it is for an average built adult to enter without making 'circle du soleil'-like contortionism. I tried the restaurant, waited for 25 minutes for a waiter and just gave up... they were too busy flirting with a table full of good looking girls instead of looking after the othet not so charming guests. The hotel is located on a not so safe area of Rio so wandering at night to find a decent restaurant is a big no, so I had to resort to one of the few delivery options. All in all, a horrendous experience and probably the last time I ever stay at a Novotel.

Dear Irsc, Thank you for taking the time to share your feedback. Although we would like your experience to have been better, with feedback like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we were not successful. If you give us the chance to regain your trust, I can guarantee that we will do our best to make your stay as good as the many guests who enjoy our hotel. Yours sincerely, Ibis & Novotel Porto Atlântico Team

Busy lines to checkout

トリップアドバイザーの評価 3.0/5

BrazilACA ビジネス - トリップアドバイザー認証口コミ

In this specific area of Rio where there are very few hotels, this is the better option. The rooms are large but offers comfort and a good bed. The shower is a problem…water floods the bathroom floor. Breakfast is nice. WiFi is spotty. Room service quick. Checkout is super busy.

Greetings! Thank you for evaluating us! Your evaluation is essential to our quest to improve our services. Sincerely, Ibis & Novotel Porto Atlântico Team

Needs improvement

トリップアドバイザーの評価 3.0/5

andrebarranco79 ビジネス - トリップアドバイザー認証口コミ

Hotel miss attendants at front desk, at restaurant. Phone call are not answered, reservation emails late replied or even not sent back. Takes long time to be served, to checkin Quality of services is minus medium at all. Just use this because is close my appointment.

Greetings! Thank you for rating us! Your review is essential for our quest to improve our services. Best regards, Isabella Santos – General Manager

Great location and super comfortable

トリップアドバイザーの評価 5.0/5

David M トリップアドバイザー認証口コミ

Wonderful staff who allowed us to have a later check out for our flight. Super comfortable and lovely rooms. Swimming pool was lovely with the hot sun and the showers were amazing. There was a fire alarm in the middle of the night but the staff were really helpful and sorted it quickly and efficiently.

Dear David, We at Novotel RJ Porto Atlântico would like thank you for your review. We look forward to your next stay with us. Yours Sincerely, Team Novotel RJ Porto Atlântico

2 big negatives but overall a good option if you don't mind using public transport to get around Rio

トリップアドバイザーの評価 4.0/5

danielmatten トリップアドバイザー認証口コミ

There were some BIG negatives during my stay but I want to be fair because those negatives won't affect most guests - so firstly the positives. This is a smart hotel. The rooms are large and the rooms overlooking the port afford good views. The rooftop swimming pool (heated) is great and the gym and sauna are fine. Breakfast was also good with a great deal of variety. The location, whilst not the best - not really much around (it's mostly an industrial area), I felt safe and it has good transport links. The tram stop is directly next to the hotel and takes you into Rio city centre in about 15-20 mintues. If you want to go to Copacabana/Ipanema you can either take the tram into the city centre and connect onto a metro - another 15-20 minutes to the beach, or you can take a bus all the way from just round the corner - Any Troncal No 6 bus goes to Copacabana/Ipanema. Coming back, all the buses went to Rodovaria from where you catch the tram two short stops back to the hotel. The negatives - not all the front desk staff spoke sufficient English. I had a very messy check in - partly through a lack of being able to communicate. I wanted to use Accor points but the agent kept saying "no not possible". It turned out she thought I was trying to say my company was paying. A number of other issues meant it took me about half an hour to check in. There was only one staff member at the desk (14.00) and so those in the queue behind me were frustrated as well as myself. It was not all the agents fault but it could have been handled much better. Then when I had finally checked in and was in the lift I heard another staff member and her giggling at the event. Not a great welcome! The other BIG negative was that on the first night there was an open air night club open opposite the hotel. The noise was unbelievable. They played great music but I could hear every single word and the beat kept going until 7.30am. I hardly slept the whole night. I have no idea how this is deemed at all acceptable given there are two hotels with about 600 plus guests who would have been affected. What is absolutely unacceptable is that the hotel took no steps to advise the customers of this event (I assume it was a one off) or apologise for it. A note under the door or ear plugs would have been appropriate). If you are considering staying here over a Sat night, please email the hotel to check there is no night club due to be held when you are staying....

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 325 件のレビュー 7.1/10 ロケーション
  • 777 件のレビュー 6.3/10 客室
  • 763 件のレビュー 6.9/10 サービス
  • 34 件のレビュー 3/10 インターネット
  • 327 件のレビュー 4.8/10 清潔さ
  • 322 件のレビュー 7.4/10 朝食
  • 271 件のレビュー 4.7/10 料理
  • 170 件のレビュー 8.1/10 雰囲気

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