Novotel RJ Santos Dumont bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.759 ulasan

Novotel RJ Santos Dumont - Image 1
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Deskripsi

Keistimewaan hotel

  • Dua anak berusia maksimal 16 tahun yang menginap di kamar orang tuanya tidak dikenakan biaya

  • Hotel ramah hewan peliharaan, dikenakan biaya

  • Lima ruang acara berkapasitas 60 orang

  • Hotel di Rio de Janeiro dekat OAB dan Kantor Kejaksaan Umum

  • 5 menit berjalan kaki ke Bandara Rio de Janeiro - Santos Dumont

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Lokasi hotel

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300, Centro
20020 080 RIO DE JANEIRO
Brasil

GPS:-22.90859, -43.16931

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Restaurante Novotel

Di 365 Restaurant, Anda dapat menikmati menu kami 24 jam sehari, disajikan di semua area hotel. Nikmati kebebasan untuk makan sesuka dan sesering Anda inginkan.

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  1.759 ulasan

Peringkat TripAdvisor  4.2/5  1.921 ulasan

Sertifikat keunggulan 2024

Great hotel and nice accommodations!

Catatan Tripadvisor 5.0/5

Marco M Ulasan TripAdvisor tersertifikasi

Very nice people at reception making my check in comfortable! Vanessa and Larissa is very nice and professional, thanks Novohotel! I’m visiting again, definitely! The accommodation is nice and comfortable. Very truly grateful, Marco De Almeida Machado.

marcoml7901SG Agradecemos por nos enviar um feedback após sua hospedagem. Volte sempre! Equipe Novotel Santos Dumont

Very bad experience - Won't go back.

Catatan Tripadvisor 1.0/5

Richard C Ulasan TripAdvisor tersertifikasi

Really bad experience. All about check-in, the person that did the check in should move from the hotel business to the prison business. I felt like a criminal being checked into jail not a client checking into a hotel. Really hostile, unhelpful borderline rude. I almost exclusively use Accor hotels and normally my experiences are consistently excellent but this was awful, awful, awful... never again. The room was fine, but the stay was ruined before I even got there.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Santos Dumont. We deeply regret to hear about your negative experience during check-in. Please accept our sincere apologies for the impression you received. This does not reflect the standards of service and hospitality that we strive to deliver. We have already shared your comments with the relevant team to ensure that corrective actions are taken and that all our guests are treated with the care, respect, and professionalism they deserve. We are grateful for your loyalty to Accor hotels and are truly sorry that we did not meet your expectations this time. We hope to have the opportunity to regain your trust in a future stay, providing the level of service you rightfully expect from us. Sincerely, Novotel Santos Dumont Team

Good service and friendly of the employees

Catatan Tripadvisor 5.0/5

V1743AValexandrer Solo travel - Ulasan TripAdvisor tersertifikasi

Excellent service and friendly staff specially Jennifer and Ariane Good quality of food service Huge localization beside Santos Dumont Airport Perfect for business travel because the localization and facilities near Rio de janeiro downtown

V1743AValexandrer, thank you for sharing with us about your stay!

Average Hotel, Poor Service

Catatan Tripadvisor 2.0/5

joaol566 Bisnis - Ulasan TripAdvisor tersertifikasi

The facilities are reasonable, the quality of service left much to be desired. Most of the staff, with a few exceptions, were unfriendly and seemed disengaged. Basic courtesies like a smile or a simple "good morning" were often forgotten, particularly by the restaurant team serving breakfast. The lack of warmth from the staff definitely impacted the overall experience. A little effort in customer service would go a long way in improving the stay.

Dear Guest, I am sorry that your experience was not up to par during your last stay at Novotel Santos Dumont. This is not the standard we follow and although our goal is your satisfaction, your comments help us to improve our services every day. Best regards, Luan Estevez Guest Relations

Good for short stays

Catatan Tripadvisor 4.0/5

Adrix1995 Ulasan TripAdvisor tersertifikasi

5 minutes from the airport (you just need to take the walkway and you are there), this Novotel offers a good stay for your short stay in Rio. They need to renew rooms though. Friendly and professional staff. A little expensive for what it offers.

Adrix, We appreciate you taking the time to write to us following your stay at the Novotel Rio de Janeiro Santos Dumont. We regret that the service provided did not meet your expectations, please accept our sincere apologies. Novotel hotels always want to provide the best quality of service during your stays, therefore your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. Once again, we appreciate your comments and hope to regain your trust for your next stay. Looking forward to welcoming you soon, please accept our best regards.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 412 ulasan 8.3/10 Lokasi
  • 768 ulasan 6.4/10 Kamar
  • 816 ulasan 7.8/10 Pelayanan
  • 35 ulasan 6.6/10 Internet
  • 397 ulasan 7.3/10 Sarapan
  • 350 ulasan 4.4/10 Kenyamanan
  • 328 ulasan 6.9/10 Kebersihan
  • 269 ulasan 5.3/10 Makanan

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