Sofitel La Reserva Cardales 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.3/5 รีวิว 1,119 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • 1 child under 12 free, sharing existing beds and cot free of charge.

  • Resort in Campana, Buenos Aires with pool, Spa

  • Convention center for up to 2,600 people

  • Hotel with parking

  • Enjoy the restaurants, overlooking the lake

ที่พักของเรา

สถานที่ตั้งโรงแรม

Sofitel La Reserva Cardales

Ruta Panamericana No. 9, Km 61, Campana, Buenos Aires
2804 CAMPANA
Argentina

พิกัด:-34.273545, -58.898638

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.3/5  รีวิว 1,119 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 1,749 รายการ

Totally not worth it

คะแนนจาก Tripadvisor 1.0/5

Discover23714489578 รีวิวที่ได้รับการรับรองจาก TripAdvisor

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. WTF, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Allergies or Intolerances. Breakfast was not a very good experience either. It’s not clear whether it’s a buffet or assisted service. You can serve yourself some cereal but you can’t pour milk on it yourself. C’mon. We waited more than 15 minutes for coffee, had to ask several times before the waitress served us some. Again there were no “clear” options available for Vegetarians/Vegans and or persons with Allergies or Intolerances. Right after breakfast we left did not look back. Needless to say, Do not stay here!

First of all, we would have liked you to identify yourself with a First and Last Name and not with a Nick, (DISCOVER237144895). We will be very brief in our response, we regret your perception regarding such an extensive story, when many of our guests throughout these 15 years have found our hotel an excellent place to enjoy the services and facilities and above all the “security "We understand that it bothered you so much. We hope you return to the places you usually visit, Greetings.

much ado About Nothing

คะแนนจาก Tripadvisor 3.0/5

JCA10000 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed there for 3 days, during the school winter holidays. The hotel is nice and quiet, sorrounded by a very beautiful natural environment. Our room was spacious, with a comfortable balcony overlooking the lagoon and a very comfortable bed. There was a fridge, but it was completely empty. The artificial lighting in the room is poor, in general there is a lack of maintenance. Going on to the gastronomic theme, I found it expensive and poor. although the offer is interesting, the preparation and the flavors are poor. As for the activities, there are options, but the guides are late and with little interest in the client. The final price was excessive in relation to what was obtained.

Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Sofitel La Reserva Cardales. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Sofitel Hotels & Resorts, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Raúl Blanch Concierge & Guest Relations Concierge Member of "Les Clefs d'Or" International Hotels & Resorts Sofitel La Reserva Cardales

A real Five Star place, but in Argentine R.

คะแนนจาก Tripadvisor 5.0/5

PanchiFiodorof รีวิวที่ได้รับการรับรองจาก TripAdvisor

Trying to escape from Gallery One by Hilton experience at US. I have move to the South of America, perhaps not the best qualification for some people, but try to take a look at this place, really superior to past days at "well consider" places, full of dirt and without a human treatment. Here you have the best and the best people, from manager to housekeeping. Sorry at the front are argentine flag and french flag !!

It was a real pleasure receiving you as our guest at Sofitel La Reserva Cardales, we are very grateful for choosing us and for taking the time to share your experience. We strive every day to make our guests' stay an unforgettable experience. It will be a pleasure to have your visit again. Cordially, Raúl Blanch Concierge & Guest Relations Sofitel La Reserva Cardales

Not worth the price

คะแนนจาก Tripadvisor 2.0/5

Ricky G Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very disappointed with a hotel that charges 500 USD the night. The beds are awfully soft and left me and my wife with back pain. The big pool is ice cold, even though the city had been in 30+ Celsius for several weeks (I heard from a friend it’s always like this). The facilities in general are worn out and need maintenance ASAP (the pool that has mosaic tiles had an impressive amount of tiles missing). Also, there should be small tables by the lounges in the pool to put stuff or even food or drinks and there is none. The room which is huge had a small tv proportionally to the wall. The stuff is friendly, but there is a lack of training and corporate treatment. They all seem to be doing things differently without a corporate homogeneous, uniform way of acting with guests. The kayak experience is lame, as they only let you paddle for about 150m, because the rest of the lagoon is restricted. There’s a general sense of poor service, I.e. the bathroom near the pool had no soap. And they charge you in USD, and convert it to pesos at their own rate, which ends up being more expensive than anyone can plan. It should be the other way around. Again, very dissatisfied.

Thank you very much for taking the time to share your comments about your recent stay at the Sofitel La Reserva Cardales. Your opinion is very important to us, as it helps us to improve day by day. We are very sorry that you were dissatisfied with our service and that is why we wish to extend our most sincere apologies. Please note that your comments will be forwarded to our teams for review, as all our efforts are aimed at providing our customers with the best service. Note: We have responded to this same review on the different platforms that you have written. Greetings. Raul Blanch Concierge & Guest Relations Hotels & Resorts Sofitel La Reserva Cardales

Beautiful and relaxing

คะแนนจาก Tripadvisor 5.0/5

MrsSofiaElena Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Beautiful Sofitel in a wildlife reserve. One night is not enough as there are many attractions to do, kayak, bowling, the spa... hiking and cycling ! Buffet breakfast was excellent. A place to visit if you stay a few days in Buenos Aires, or if you live in Buenos Aires ! Many thanks to Julieta from Reservations and Agustin from the Reception, both really kind and helpful.

Let us thank you for your trust in us during your stay at Sofitel La Reserva Cardales and at the same time thank you for sending us your valuable comments in order to improve our service day by day. Sincerely! Raul Blanch Concierge and Guest Relations Hotels and Resorts Sofitel La Reserva Cardales

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