Ibis Natal Hotel 3 stars

Room very clean and new, had space to work and good internet

I call the hotel, more than 2 times and ask to include my score in the Accor app, both at Ibis Natal -RN, and also at Campina Grande - PB

I enjoyed very much. Excellent food!

Hotel was extremely modern and clean. All staff were very freindly and accomodating.

To whom it may concern in Accor group. We stayed at Ibis Natal for one night 24.02 - 25.02. I had used the online check in to have a easy access to our stay. This was a really good service offered by Ibis, as our arrival was late night. (Around 11PM). But, when arriving the hotel, following happened: The attendant in the check in desk started doing all over again. He asked for our passports (ok if for ID), but he noticed all details at the booking site. The key, that was promised ready for us, was of cause not ready. The payment Ibis promised could be done after I had received an invoice was absolutely not possible. In spite I had noticed my credit card at the online check in site, I had to present the card for payment before getting the key. The guy in the check in did not speak one word English, what of cause did not make any conversation possible as my Portuguese is rather limited. I have for some years been a member of your reward system. I can't understand why my account was "charged" -118 points Jan 20th?

Good hotel. Location is good: many alternatives nearby to have breakfast, shopping centers and well connected to the main motorways. The beach is far away and hard to reach. Rooms are clean and comfortable. Services are sufficient but could improve: we spent one night without water in the WC and the lady forgot to clean the room one day. Breakfast is not very good: not very much food alternatives and not tasty. I recommend this hotel for a short stay and the cost-benefit is acceptable. I would stay again at this hotel.

Regular

In general the experience was fair. Positive aspects are the nice service of the staff. Negative aspects: the quality of cleaning the spaces, smell, shared spaces can be largely improved. Tables in the restaurant are sticky and the room is not always thoroughly cleaned. The food availability is too industrial and too sweat ! Diabetes is a common desease that requires healthy non sweat meals. Your menu in all meals is not friendly to people with restrictions. A gymnase could provide a better service.

Overall was good, but few things that could be improved or better: checkin takes long time to be completed. I arrived there and there was a huge line. Took some good time for me to checkin. The other thing is in the bathroom, the support that we use to put shampoo, soap, in the shower box is very small.

Good front desk receptionist , very helpful

New hotel, very nice environment, good breakfast, The staff was nice , very helpful, and you can have nice food at night at the restaurant . A friend of mine came to visit me and was surprised with the style !

My experience The restaurant service is the worst I have ever seen in my travels. I have a Gold Accor card and I use it in Brazil today, but I intend to use it briefly in Europe. Sorry for commenting negatively on a hotel service. But I understand it is necessary to improve the services