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Ibis Natal Hotel 3 stars

TripAdvisor rating 4.0/5 62 reviews
Ibis Natal
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+ 17 Services
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Room 1

Number of guests
Children's age

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Dogs weighing up to 33 lbs (15 kg) are welcome.Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Ibis Natal

Avenida Lima E Silva 1921
Bairro Lagoa Nova
59075710
natal
brazil

Check-in from 12h00

Check out up to 12h00

  • RODOVIARIA DE NATAL :   3.5 KM RODOVIARIA

  • By plane

    AUGUSTO SEVERO At 21km / 13 miles

  • By plane

    GREATER NATAL INTL AIRPORT At 21km / 13 miles

GPS :-5.825409, -35.213271

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • High speed internet
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 16m²
  • High speed internet
  • Business Desk

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 16m²
  • High speed internet
  • Business Desk

Adapted Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 16m²
  • High speed internet
  • Business Desk

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Regional

The hotel restaurant is open to the public and serves a specially tailored menu with something for everyone

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

Extremely cozy and modern bar with space to seat up to 10 people.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 72 m²

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Ibis Natal

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,292 reviews

tripadvisor

TripAdvisor Rating 4.0/5

62 reviews

Long stay in Natal

Customer review rating 4.5/5

V.-solar Business - 27/11/2019 Confirmed reviews ALL

In general the experience was fair. Positive aspects are the nice service of the staff. Negative aspects: the quality of cleaning the spaces, smell, shared spaces can be largely improved. Tables in the restaurant are sticky and the room is not always thoroughly cleaned. The food availability is too industrial and too sweat ! Diabetes is a common desease that requires healthy non sweat meals. Your menu in all meals is not friendly to people with restrictions. A gymnase could provide a better service.

Overall was good

Customer review rating 4.5/5

Edson J. F. Families - 25/11/2019 Confirmed reviews ALL

Overall was good, but few things that could be improved or better: checkin takes long time to be completed. I arrived there and there was a huge line. Took some good time for me to checkin. The other thing is in the bathroom, the support that we use to put shampoo, soap, in the shower box is very small.

Good

Customer review rating 4.5/5

Renata F. Friends - 11/11/2019 Confirmed reviews ALL

Good front desk receptionist , very helpful

Show

Customer review rating 4.5/5

Giovani Couples - 05/11/2019 Confirmed reviews ALL

Gratificante

Satisfied

Customer review rating 4.5/5

Anonymous Couples - 04/11/2019 Confirmed reviews ALL

Hotel meet my expectations. Breakfast regular.

Customer review rating 4.5/5

Felipe M. Families - 31/10/2019 Confirmed reviews ALL

Shower door was broken and although I requested it to be fixed, avoiding the bathroom to be wet, nothing was done till my departure date.

Média

Customer review rating 4.5/5

Anonymous Business - 10/10/2019 Confirmed reviews ALL

Normal

Veras et Veritas

Customer review rating 4.5/5

Jairo D. Solo - 30/09/2019 Confirmed reviews ALL

I am very satisfied with space and people but breakfast end service bar has not a good grade

Otimo

Customer review rating 4.5/5

David Couples - 24/09/2019 Confirmed reviews ALL

Excelente hotel executivo!

Prezados David e Simone, Agradecemos os comentários no seguimento de vossa estada no ibis Natal. Foi com prazer que recebemos as felicitações e partilharemos os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Asseguramos que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Na expectativa de acolhê-los brevemente, queira aceitar os nossos melhores cumprimentos. Cordialmente, William Murakoshi Gerente Geral Hotel ibis Natal

Show

Customer review rating 4.5/5

Gilberto H. Business - 05/09/2019 Confirmed reviews ALL

Excelente

Conference

Customer review rating 4.5/5

Nicole Business - 30/06/2019 Confirmed reviews ALL

I spend a week in Ibis to present a work in a conference.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

The price is in line with what you get

Customer review rating 4.5/5

Natalia Business - 18/06/2019 Confirmed reviews ALL

Very good room. Only stayed over one night.

Dear Natalia Busnardo Dos R., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral

Nice staying

TripAdvisor rating 4.0/5

Ezequieldantas Family - 27/05/2019 TripAdvisor review

New hotel, very nice environment, good breakfast, The staff was nice , very helpful, and you can have nice food at night at the restaurant . A friend of mine came to visit me and was surprised with the style !

Dear Guest, We appreciate your comments following your stay at ibis Natal. Thanks for sharing with us and with the other travelers. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you with an impeccable service. In the hope of welcoming you again, please accept our compliments. Regards, General Management ibis Natal

VISITA NATAL

TripAdvisor rating 4.0/5

Josepaiva Business - 25/03/2019 TripAdvisor review

My experience The restaurant service is the worst I have ever seen in my travels. I have a Gold Accor card and I use it in Brazil today, but I intend to use it briefly in Europe. Sorry for commenting negatively on a hotel service. But I understand it is necessary to improve the services

Dear Guest, We thank you for the comments, which will help us improve our services. Rest assured that we are undergoing a redesign of our restaurant. We are working with a la carte dishes, signed by our chef, and improvements are coming soon. We apologize for any inconvenience and we are happy to assist you at an upcoming opportunity. Ibis hotels always want to provide the best quality service in their stay; consequently, your opinion is fundamental to us. Once again, we appreciate your feedback and hope to regain your confidence in your next stay. Regards, General Management

Superou as expectativas

Customer review rating 4.5/5

Kennedy M. Business - 20/03/2019 Confirmed reviews ALL

Cliente frequente

Prezado Sr. Kennedy, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Padrao ibis

Customer review rating 4.5/5

Djacir Business - 18/03/2019 Confirmed reviews ALL

Normal, padrao Ibis.

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Excellent

Customer review rating 4.5/5

Eileen Q. Families - 03/03/2019 Confirmed reviews ALL

Excellent. From the moment I arrived the receptionist who spoke English was helpful and polite. On day 2 I had an accident and needed medical attention. Again this girl (I can’t remember her name) could not have done anymore to help me. Please pass on my compliments and thanks to her.

Dear Eileen Q., We very much appreciate your comments regarding your stay at the ibis Natal Arena das Dunas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral
Customer review rating 4.5/5

Marco H. Families - 10/02/2019 Confirmed reviews ALL

Greating!!

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Maria Luiza de O. Rennó Carvalho Gerente Geral

Customer Service

Customer review rating 4.5/5

Michel C. Business - 30/01/2019 Confirmed reviews ALL

I am a regular business traveler so I am quite used to stay at the Ibis around Brazil and some other countries, actually I have been in Arena das Dunas not less than 5 times in 2018. Unfortunately I have to say Ibis "Arena das Duna"s is the worst experience I have had in Ibis. Specially due to the restaurant. -Just simple dinner will takes at least 50 minutes.("We have just one cook, sorry") -Pretty common to forget to send you the electronic invoice after your stay. But when they finally send (after a couple of emails requesting it), it could be wrong. Happened two times! Natal city is famous among some Brazilians big cities to have a bad Customer Service, I am quite used to that, I had lived there for two years, but local culture surely is not an excuse for such fairly lack of attention to the customer. Ibis Arena das Dunas have just started the operations and already has a huge space to improvement.

Dear Michel C., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho General Manager
Customer review rating 4.5/5

Martin S. Couples - 21/01/2019 Confirmed reviews ALL

OK. But a little "amateur" feeling by check in. Probably a new employee. But: I had made reservation for a room with 2 single beds, and I got a double bed room. As my reservation was "months" in advance, this wasn't what I expected. Very surprising good breakfast.

Dear Martin S., Thank you for taking the time to tell us about your experience at the ibis Natal Arena das Dunas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Luiza de O. Rennó Carvalho Gerente Geral
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