Novotel Suites Rouen Normandie โรงแรม 4 ดาว

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.

Although not in centre of town, nice 12-20 min walk along the river to city centre with many cafes and restaurants along the route. Also discovered a bit late a nice shopping mall close by. Panorama XXL also right in front of hotel - highly recommended. All facilities in room were perfect, service was good.

I was looking forward to having a night in a room with a bit of space after us being on the road for 9 nights in different hotels. Well we had space, but it wasn't quite right. A lovely coffee machine, with literally 1 pod each because everyone travels with Nespresso pods in their luggage. A fridge, that was helpful for wine. A microwave and an electric stove ring. This is where it was confusing as there were no pans, plates etc except for 2 mugs and 2 glasses. No cutlery even. Whats the point. We don't like the toilet and the bathroom being opposite sides of the room, and why do we get public toilet loo roll in a 4 star hotel!?

Excellent stay, from check in to check out everything was brilliant. Really good location, very friendly and helpful staff, rooms very good and clean. Cant fault it at all. They even had a special parking bay ready for us because of the size of our car.

On our last trip we were allocated a room on the 3rd floor as opposed to all our previous trips where the rooms were on the 2nd floor. The 3rd floor rooms are newly renovated and far superior to the 2nd floor which is old and tired. On this trip we specifically emailed the hotel and requested a room on the 3rd floor and received confirmation back that they would do their best for a 3rd floor room. When we checked in, we were told that although 3rd floor rooms were available, we could not have one as we had our dog with us; as we have on all previous occasions. Room 210 is very tired with damaged furniture, dirty walls and a pervading smell of cigarettes and carpets were not properly cleaned, especially under the beds. The toilet cubicle smelled of urine and the duvet had a black stain on it although it had been washed. The corridor of the 2nd floor also looked very tired, stained carpets and the obligatory smell of cigarettes. As loyalty club members, we're supposed to be made to feel welcome/special/at home. This didn't happen, we could have been any member of the public. It is vary sad that the hotel is declining in this way as it is a fantastic location in a lovely city.

This Hotel has everything for the traveler:- * Great parking at reasonable rates * Beautiful big Rooms / Suites * Bed is so comfortable * Great WiFi * Bus / Public Transport to City Centre a 50mtr walk * Staff were really helpful * I believe this is an excellent ACCOR Hotel

Disappointing compared to our previous stay here. Air conditioning was not working, hence the rating for the sleep quality, temperature was extremely uncomfortable. There was no offer of a fan or extra water. Additionally, poorly stocked bar, one choice of white wine available, not what I would expect from a Novotel, especially in France. Was planning on staying on our return journey, but will find an alternative now.

Great room/stay BUT whilst checking in online, which was very easy, €100 was taken as a deposit against any extra charges during our stay (no problem) however I am still waiting for it to be credited back into my account 5 days later after being assured by the receptionist this would happen immediately. (There were no extra charges on the room)

Arrived in the early hours of the morning to be grated by a smiling novel receptionist. Very helpful. The room was great, simple and clean. The breakfast was great and the staff very efficient (like a well oiled machine) would stay again on the way to the south of France.

Everything was fine except for 1 the price for parking . 12€/day 2 the plastic bath compartment 3 the poor fish in the glass on the lobby desk left to die for decoration purposes All other things around were really nice. Situated next to the Seine and its food mile. Not too far from the historic center. And most important within a 10 minute walk to the Kindarena

We stayed in a good sized family room with our children. We used the underground carpark - an extra 10 euros a night but convenient. Needed to get a code from reception to enter the carpark and this was very slow - only negative. Easy 15min walk to the centre along the river. Good breakfast selection. Pleasant staff - although an extra person on reception would have been a big improvement

We were very happy with the family room, which was large and had some good thin partitions to give privacy, but so you could still here the kids!! The location was ok, with good parking and 15mins from the cathedral. It lost one star for breakfast, which was manic with too few tables and frequently having no food. This may have been because they were busy, but still... One other star was lost due to prices. Not do much the room, but the bar. I nearly fell off my chair at the price of a beer (much needed after a 7hr drive). We soon left for the restaurant bar opposite.

Stay here many times before on the way back from visiting friends to break up the return journey. Always clean and comfortable. Good size rooms for the family of four. Great Central location. Helpful staff.

The location of this hotel is great. We walked over to the Seine and enjoy the area. There are many places to eat. Staff was friendly and helpful. We were there just for a night and would return. We were there with our two kids so we appreciated that the toilet and the shower were separate, plus two sinks.