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Novotel Suites Rouen Normandie 호텔 4성

고객 평점 4.4/5 3,197 리뷰

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Novotel Suites Rouen Normandie
지도에서 보아라.
+ 11 서비스

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  • Labelled ALLSAFE by Bureau Veritas

  • 24h catering: pizza/quiche/croque-monsieur cooked onsite+Boutique Gourmande

  • 30 m² rooms with large table and kitchenette.

  • Pets are welcome at Novotel Suites!

  • Large private terrace

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체크인 시간 : 12h00부터

체크아웃 시간 : 12h00까지

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  • 24시간 리셉션 운영
  • LATE CHECK-OUT UP TO 5PM 유료 서비스
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호텔 위치

Novotel Suites Rouen Normandie

10 Quai Boisguilbert
76000 rouen
프랑스

전화: +33232105868

팩스: (+33)2/32105869

체크인 시간 : 12h00부터

체크아웃 시간 : 12h00까지

  • Gare routière :  Teor Louis Pasteur

  • Métro Rouen Centre :  Métro Théâtre des Arts

  • 비행기로

    BOOS ROUEN 11km / 6.84마일

  • 비행기로

    CHARLES DE GAULLE 154km / 95.7마일

  • 비행기로

    PARIS ORLY 144.02km / 89.49마일

  • 기차로

    G. CENTRALE 1.5km / 0.93마일

GPS :49.443171, 1.075523

숙박

30 m² suites with large NDream by Novotel double bed, mini-fridge, microwave, kettle, Nespresso machine. Bathroom with bathtub and shower. Separate WCs.

레스토랑 & 바

NOVOTEL SUITES ROUEN - BAR

비 계약 사진

BOUTIQUE GOURMANDE

비 계약 사진

BAR

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

비 계약 사진


Novotel Suites Rouen Normandie 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.4/5

3,197 리뷰

tripadvisor

TripAdvisor 평가 4.0/5

1,019 리뷰

Nice hotel

트립어드바이저 평점 5.0/5

Raimo64 Business - 12/03/2020 TripAdvisor 인증 리뷰

Nice hotell with parking area. Very nice staff. Quite good breakfast. Very good quality suites. Night time no disturbing noise. Good location. Reception open 24/7. Hotel have it's own deli. Rooms are very clean.

Falling Standards

트립어드바이저 평점 3.0/5

the4ofusBucks Family - 31/10/2019 TripAdvisor 인증 리뷰

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

No hot water

트립어드바이저 평점 3.0/5

litigator_br Family - 29/07/2019 TripAdvisor 인증 리뷰

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Good Location - Decent Experience

트립어드바이저 평점 4.0/5

urupnielsen10 Family - 20/07/2019 TripAdvisor 인증 리뷰

Good location of hotel with parking space in basement. No restaurant, only breakfast service. Outside breakfast area not too clean. Service from staff adequate. Quite a lot of noise from busy road next door to the hotel.

nice hotel, good location

트립어드바이저 평점 4.0/5

Romica M Family - 01/07/2019 TripAdvisor 인증 리뷰

I choose this hotel because I was an Accor member. The location was good, although I preferred a nearer one. Room was big, with a beautiful view to river. Breakfast was ok. Ladies from the reception was very nice, helpful. I received only one voucher for welcome drink ( althought I usually received two) but they were very nice and offered two drinks.

Should not have the Novotel brand name

트립어드바이저 평점 2.0/5

t0nyb49 Couples - 11/09/2018 TripAdvisor 인증 리뷰

The reception was not courteous , Housekeeping was a disaster the first day, then a better attendant was provided. Room cleanliness was not good.Parking although secure because of the environment - is a challengeI lost my faith in the Novotel Brand after staying at this facility

Dear t0nyb49, We attach great importance to the quality of our services and our services, we are really sorry that it is not what you felt. Hospitality is also essential and we raise our teams' daily awareness of this essential value for us. We renew our apologies and hope to have the chance to welcome you again to make you change your mind.If such was the case and if an inconvenience came again to occur do not hesitate to contact the reception which is at your disposal 24 hours a day and who will do the necessary to bring you full satisfaction. Best regards.

Parking issues?

트립어드바이저 평점 4.0/5

Oggi1964 Family - 25/08/2018 TripAdvisor 인증 리뷰

Nice hotel, easy to find, nice suite and a good breakfast.Only issue that stops a five star review is that on arrival we were told the car park was full so we'd have to find a space on the street to park. we were fortunate to find the last single space available for some distance. This hotel was booked on the premise that it offered parking so it was a significant disappointment.

Dear Oggi1964, We take note of your positive remarks and we thank you for it. Regarding parking, please accept our apologies for the inconvenience. Being in the city center our parking spaces are limited but several alternative solutions exist nearby. Hoping to have the pleasure of seeing you again during your next visit to Rouen. Best regards.

nice hotel

트립어드바이저 평점 4.0/5

MahendrafromBrussels Couples - 21/08/2018 TripAdvisor 인증 리뷰

Although not in centre of town, nice 12-20 min walk along the river to city centre with many cafes and restaurants along the route. Also discovered a bit late a nice shopping mall close by. Panorama XXL also right in front of hotel - highly recommended. All facilities in room were perfect, service was good.

Dear MahendrafromBrussels We thank you for all the tourist and practical information that you communicate to our future customers. See you soon

Not quite right.

트립어드바이저 평점 2.0/5

A M Couples - 17/08/2018 TripAdvisor 인증 리뷰

I was looking forward to having a night in a room with a bit of space after us being on the road for 9 nights in different hotels. Well we had space, but it wasn't quite right. A lovely coffee machine, with literally 1 pod each because everyone travels with Nespresso pods in their luggage. A fridge, that was helpful for wine. A microwave and an electric stove ring. This is where it was confusing as there were no pans, plates etc except for 2 mugs and 2 glasses. No cutlery even. Whats the point. We don't like the toilet and the bathroom being opposite sides of the room, and why do we get public toilet loo roll in a 4 star hotel!?

Dear skyesmum2015, We take note of your remarks and are sorry that your stay did not give you complete satisfaction. For a future stay do not hesitate to get closer to our employees who will provide you with a free set including dishes, these are not routinely made for hygiene issues. Know that the reception is available 24 hours a day to meet all our customers. Best regards.

Great hotel

트립어드바이저 평점 5.0/5

DNO1971 Family - 16/08/2018 TripAdvisor 인증 리뷰

Excellent stay, from check in to check out everything was brilliant. Really good location, very friendly and helpful staff, rooms very good and clean. Cant fault it at all. They even had a special parking bay ready for us because of the size of our car.

Dear DNO1971, Thank you for your comment. That's a real pleasure for us to satisfy our guests. We hope you will be back in our hotel if come again in Rouen. Sincerelly,

6th stay - worst yet

트립어드바이저 평점 1.0/5

the4ofusBucks Family - 03/08/2018 TripAdvisor 인증 리뷰

On our last trip we were allocated a room on the 3rd floor as opposed to all our previous trips where the rooms were on the 2nd floor. The 3rd floor rooms are newly renovated and far superior to the 2nd floor which is old and tired. On this trip we specifically emailed the hotel and requested a room on the 3rd floor and received confirmation back that they would do their best for a 3rd floor room. When we checked in, we were told that although 3rd floor rooms were available, we could not have one as we had our dog with us; as we have on all previous occasions. Room 210 is very tired with damaged furniture, dirty walls and a pervading smell of cigarettes and carpets were not properly cleaned, especially under the beds. The toilet cubicle smelled of urine and the duvet had a black stain on it although it had been washed. The corridor of the 2nd floor also looked very tired, stained carpets and the obligatory smell of cigarettes. As loyalty club members, we're supposed to be made to feel welcome/special/at home. This didn't happen, we could have been any member of the public. It is vary sad that the hotel is declining in this way as it is a fantastic location in a lovely city.

Dear the4ofusBucks, We thank you for taking the time to give us your opinion about your stay at our hotel. Our priority remains the satisfaction of our customers. Please accept our sincerest apologies if this is not the impression you have had. In the coming months, we have planned to renovate, so almost all our rooms will be renovated. We hope you will have the opportunity to stay in our hotel again and enjoy it. Best regards.

Really neat Hotel

트립어드바이저 평점 5.0/5

Tud01 Couples - 02/05/2018 TripAdvisor 인증 리뷰

This Hotel has everything for the traveler:- * Great parking at reasonable rates * Beautiful big Rooms / Suites * Bed is so comfortable * Great WiFi * Bus / Public Transport to City Centre a 50mtr walk * Staff were really helpful * I believe this is an excellent ACCOR Hotel

Dear Tud01, Thank you for giving our establishment such a beautiful commentary. This one allows to highlight the work provided daily by our teams. This reinforces our motivation to satisfy our customers all the more, by making them live the best of experiences. Some additional details: For your utmost comfort, we have completely replaced our bedding in March 2018 and to live an even more convivial moment, a courtesy tray is offered to you (tea, coffee, cakes, mineral water). Our hotel offers you a modern and comfortable atmosphere in which our reception team available 24/24 will be delighted to welcome you again and to inform you about the products and tourist places to visit. Well cordially,

Disappointing

트립어드바이저 평점 2.0/5

williammeikleham Family - 24/04/2018 TripAdvisor 인증 리뷰

Disappointing compared to our previous stay here. Air conditioning was not working, hence the rating for the sleep quality, temperature was extremely uncomfortable. There was no offer of a fan or extra water. Additionally, poorly stocked bar, one choice of white wine available, not what I would expect from a Novotel, especially in France. Was planning on staying on our return journey, but will find an alternative now.

Dear Williammeikleham, We are sorry that the service did not live up to your expectations. We have a reverse air system. The high heats suffered during your stay, are unusual to our region during this period, the temperature change was brutal (+ 15 °c in one week). The time of intervention of our provider in order to proceed to the changeover of the mode of heating in the fresh air, did not allow us to offer you the best quality of service on your stay. We ask you to accept all our apologies for these inconveniences, be assured that the well-being and comfort of our customers are paramount for us. For the record, we have already done the necessary. Since this Monday, April 23rd, our suites enjoy fresh air again. During a next stay, in case of inconvenience do not hesitate to contact the reception team, available 24h/24h, which is able to do the necessary and to offer you the loan of a fan and water. Our bar card offers fresh drinks with or without alcohol, as well as a selection of red, white and rosé wine. We send your note to customer service because the products offered are similar to all the hotels of the ACCOR group. Best regards,

Overnight stay

트립어드바이저 평점 4.0/5

katebG1070SC Family - 11/08/2017 TripAdvisor 인증 리뷰

Great room/stay BUT whilst checking in online, which was very easy, €100 was taken as a deposit against any extra charges during our stay (no problem) however I am still waiting for it to be credited back into my account 5 days later after being assured by the receptionist this would happen immediately. (There were no extra charges on the room)

Quick stay in Rouen

트립어드바이저 평점 5.0/5

philipl888 Family - 03/08/2017 TripAdvisor 인증 리뷰

Arrived in the early hours of the morning to be grated by a smiling novel receptionist. Very helpful. The room was great, simple and clean. The breakfast was great and the staff very efficient (like a well oiled machine) would stay again on the way to the south of France.

Rouen.Jan 13 2017

트립어드바이저 평점 3.0/5

Marc H Couples - 19/01/2017 TripAdvisor 인증 리뷰

Everything was fine except for 1 the price for parking . 12€/day 2 the plastic bath compartment 3 the poor fish in the glass on the lobby desk left to die for decoration purposes All other things around were really nice. Situated next to the Seine and its food mile. Not too far from the historic center. And most important within a 10 minute walk to the Kindarena

A convenient stay with the family

트립어드바이저 평점 5.0/5

HelenB445 Family - 11/09/2016 TripAdvisor 인증 리뷰

We stayed in a good sized family room with our children. We used the underground carpark - an extra 10 euros a night but convenient. Needed to get a code from reception to enter the carpark and this was very slow - only negative. Easy 15min walk to the centre along the river. Good breakfast selection. Pleasant staff - although an extra person on reception would have been a big improvement

Clean, modern and large rooms

트립어드바이저 평점 3.0/5

358Jim Family - 25/08/2016 TripAdvisor 인증 리뷰

We were very happy with the family room, which was large and had some good thin partitions to give privacy, but so you could still here the kids!! The location was ok, with good parking and 15mins from the cathedral. It lost one star for breakfast, which was manic with too few tables and frequently having no food. This may have been because they were busy, but still... One other star was lost due to prices. Not do much the room, but the bar. I nearly fell off my chair at the price of a beer (much needed after a 7hr drive). We soon left for the restaurant bar opposite.

Great stop over

트립어드바이저 평점 5.0/5

paulab692016 Family - 14/08/2016 TripAdvisor 인증 리뷰

Stay here many times before on the way back from visiting friends to break up the return journey. Always clean and comfortable. Good size rooms for the family of four. Great Central location. Helpful staff.

Great place to rest and walk around

트립어드바이저 평점 5.0/5

Michele M Family - 28/07/2016 TripAdvisor 인증 리뷰

The location of this hotel is great. We walked over to the Seine and enjoy the area. There are many places to eat. Staff was friendly and helpful. We were there just for a night and would return. We were there with our two kids so we appreciated that the toilet and the shower were separate, plus two sinks.

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