Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.2/5 3,083 reviews

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Pullman Kuching - Image 1
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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,083 reviews

TripAdvisor Rating  4.0/5  2,666 reviews

Certificate of excellence 2024

Clean, confortable

Customer review rating 4.5/5

F. K. Y. Couples - Confirmed reviews ALL

Breakfast service, not as good as precovid

Not A Nice Experience At All

Customer review rating 0.5/5

Siti Business - Confirmed reviews ALL

- There is no dumbbells in the room - Services very slow. I had to call for 3 times to received the items I request - No Plastic cover for the laundry services - Overall, I wont stay again here in Pullman Kuching after a nice and pleasant stay in Miri last year.

Well located

Customer review rating 3.5/5

Lily W. Families - Confirmed reviews ALL

General stay is good for us but not so for my relatives. My sister and disabled husband also checked in at a later time that day. They’ve been to the hotel before because of the disabled facility it provided and they had been satisfied. Of course, they discovered that there were no disabled room this time as the room is being refurbished and they were very upset. They do need the disabled facilities. Anyway, the staff were very kind to check at a nearby hotel but unfortunately their disabled room was occupied and not available until 2 days later and after 3pm. My brother in law accepted this and asked for the refund for the other 2 days. He received a message saying that it was not possible for the refund but the hotel would be very happy to let him and his wife stay for 2 days free and this offer will only be available until the end of December 2024. This was most insulting and upsetting. What good is the room with no disabled facilities! The new room will not be ready until the middle of 2025. This has been a very stressful experience. Unfortunately, this does happen often and it is such a shame. I feel that disabled people are already at a disadvantage. Anyway, another chat with a senior staff reassured us that the money will be returned and that all this was a miscommunication. The Pullman is a big hotel and you have only one disabled room as I understand. I am sure it is possible to have more than one room. The Hilton also has one disabled room. Imagine to our horror when we arrived at the reception, we were told that the room was not available until 6 pm. The clients had requested for a late check out and the receptionist was very sorry about this. Our disabled relative did want to use the toilet facilities desperately!!! Also, it will be to your advantage and the disabled clients to have a portable commode that fits over the toilet in your hotel. I think my brother in law would have benefited with that facility. Anyway, we are now back in England and we did enjoy our stay in Kuching. I do hope when we come to visit again, we will all have a more enjoyable visit as we do have lots of relatives in Kuching and want to visit regularly.

Excellent service and hotel

TripAdvisor rating 5.0/5

Mumu A TripAdvisor review

First time checkin in this hotel.staff was very helpfull and always smile especially frontdesk name Mr Nasrizal He is very profesional and willing to help during my stay.Huge lobby and room was very clean.Location was good and near the waterfront.Will come again next time for family trip.

Dear 481mumua, Warmest greetings from Pullman Kuching! Thank you for taking the time to share such a wonderful review! It brings us immense joy to know that your experience at Pullman Kuching was enjoyable and met your expectations. We are especially delighted to hear your kind words about your experience and providing exceptional experiences for our guests is always our top priority. It is feedback like yours that motivates us to keep delivering our best. Kindly allow us to thank you on behalf of Mr. Nasrizal for the kind words. We look forward to welcoming you back in the future for another memorable stay! Warm regards, Pullman Kuching

Bad Service

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Stayed for 2 weeks and there are days when my room wasn’t cleaned properly. Stain on the sink left for days. Reported that hot water in the shower and at the sink wasn’t working. Twice. Not sure if anyone even come and check but wasn’t fix until the day I checked out.

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Other web-users rate our hotel

  • 1,292 reviews 8.8/10 Location
  • 2,448 reviews 7.3/10 Room
  • 1,863 reviews 7.8/10 Service
  • 122 reviews 3.5/10 WiFi
  • 1,027 reviews 5.8/10 Cleanliness
  • 591 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.