Dear Mr. Danny T. T., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our newly renovated lobby and rooms, as well as our breakfast offerings. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Azrin A. M., Warmest greetings from Pullman Kuching! Thank you for sharing your feedback. We sincerely apologise that your order was missed by our kitchen and that you were left waiting for such a long time without anyone informing you of the oversight. We fully understand how frustrating it must have been to only discover, after following up with the waiter, that your order had not been prepared. Missing a guest’s order is clearly not acceptable and falls short of the service standards we strive to uphold. Your feedback has been shared with our culinary and service teams for immediate review, with greater attention to order monitoring and communication to ensure that such an oversight does not happen again. We sincerely regret the disappointment and inconvenience caused and hope to have the opportunity to provide you with a much better dining experience on your next visit to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. N., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback. We are delighted to know that you had a comfortable stay and enjoyed the warm and friendly service from our team, as well as the cleanliness of the hotel. We are especially pleased that you enjoyed your dining experiences with us. Thank you for recommending the dim sum at Nu Er Hong and for sharing your appreciation for the Ayam Kicap at Culina. We will certainly share your kind words with our culinary teams. It is lovely to hear that you are looking forward to returning. We truly appreciate your support and look forward to welcoming you back to Pullman Kuching for another enjoyable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Muhammad S. B. N. I., Warmest greetings from Pullman Kuching! Thank you for sharing your feedback with us. We are delighted to know that you had a splendid three-day stay and enjoyed your time at Pullman Kuching. We sincerely apologise, however, for the disturbance caused by the construction works on the upper floors. We understand that the noise may have affected the comfort of your stay, and we truly appreciate your patience and understanding while we continue with our enhancement works. We are pleased that you otherwise had such an enjoyable experience and look forward to welcoming you back to Pullman Kuching for an even more comfortable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Sasya W., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback. We are truly delighted to know that you had an amazing experience with us from start to finish. It is heartwarming to hear that our team made you feel welcomed through their helpful and professional service, and that you found your room clean, cosy, and well cared for. Knowing that these details contributed to such an enjoyable stay is a wonderful encouragement to our team. Thank you for choosing Pullman Kuching, and we look forward to welcoming you back for another memorable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Muffadzlee S., Thank you for your wonderful feedback and for sharing your experience with our newly renovated Pullman Kuching. We are delighted to know that you love the refreshed hotel, and we truly appreciate you highlighting these areas where we can further improve. We sincerely apologise for the inconvenience caused by the room’s automatic energy-saving system. We understand how frustrating it must have been to have the lights and power shut off while you were resting in bed and watching television. Your feedback has been well noted and shared with our Engineering team for review. We are also sorry that the minibar did not provide sufficient cooling for your drinks and that you had to request ice each day. We understand the inconvenience this caused and will have the matter reviewed to ensure the equipment is performing as intended. Regarding the parking, we appreciate your feedback on the daily revalidation process. As the car park is managed by The Hills Mall, certain procedures are required for hotel guests, but we will certainly explore how we can make the process more convenient and seamless for guests staying with us for multiple nights. Thank you again for taking the time to share these thoughtful observations. We value your feedback as we continue to refine the experience following our renovation, and we look forward to welcoming you back to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Vanessa E. M., Warmest greetings from Pullman Kuching! Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay and enjoyed the food during your lunch and dinner. We sincerely apologise, however, for the cleanliness concerns with the plates, cups, mugs, and spoons. We understand that seeing dirt on the tableware repeatedly can be unpleasant and does not reflect the hygiene standards we strive to maintain. Your feedback has been shared with our Food & Beverage team for immediate attention and follow-up. We are also delighted to hear about the attentive assistance you received from Ms. Veronica throughout the booking process, your stay, and checkout. We will certainly share your kind recognition with her, as such dedication is a wonderful encouragement to our team. Thank you once again for highlighting both the areas we need to improve and the service that made a positive difference to your stay. We look forward to welcoming you back to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Rudy U., Warmest greetings from Pullman Kuching! Thank you for your lovely feedback. We are delighted that you and your family enjoyed the refurbished room, spacious bathroom and bathtub, especially while travelling with your little one. It is also wonderful to hear that our in-room filtered drinking water system made your stay more convenient. We are thrilled that you found this thoughtful feature so useful for your family. We have well noted your feedback regarding the television entertainment options, particularly the availability of Netflix and YouTube. We would also like to share that our Smart TVs support screen mirroring from compatible Android devices, allowing guests to enjoy their own content on the television. We will also share your feedback with the relevant team for further consideration. Most of all, we truly appreciate your kind words towards our team, especially our Bell Team. We will certainly share your appreciation with them. Thank you once again for recognising our in-room water system as a “genius” feature, and we look forward to welcoming you and your family back to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Robianesar, Warmest greetings from Pullman Kuching! Thank you for sharing such thoughtful and balanced feedback. We are delighted that you had a pleasant stay with us and were pleased with the spacious and comfortable room, breakfast, and overall service. We are also glad that the renovation works did not affect your experience during your stay. We sincerely apologise for the unpleasant interaction with one of our bartenders. We are grateful that you shared your concerns with Mr. Wong SS and the management team, and we are pleased to know that they listened and followed up on your feedback. We are equally happy to hear that Ms. I-Rene from our Reception team took good care of you and helped make your stay more enjoyable. We will certainly share your kind recognition with them. We have also well noted your feedback regarding the in-room filtered water tap and the low water flow. We understand that this affected your convenience and your ability to enjoy the feature as intended, and we will have the matter reviewed with the relevant team. Thank you once again for giving us the opportunity to improve and for your kind intention to return. We look forward to welcoming you back to Pullman Kuching and providing an even better experience. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Alan D., Warmest greetings from Pullman Kuching! Thank you for your wonderful and heartfelt feedback. We are delighted that you enjoyed the beauty of our hotel, the comfort of your bedroom and bathroom, and the warm hospitality extended by our team. We are especially grateful for your kind mention of Mr. Kapi, as well as our Breakfast and Housekeeping teams. We will certainly share your appreciation with them, and we are pleased to know that their friendliness and dedication contributed to your enjoyable stay. We have well noted your feedback regarding the television experience. Our guest rooms are equipped with Smart TVs that support screen mirroring from compatible Android devices, allowing guests to enjoy their own content. At the same time, we understand your expectation for a wider selection of channels, particularly for our international guests. Please be assured that our channel selection is currently under review by management as we look at ways to further enhance the in-room entertainment experience. Thank you again for your strong recommendation and for helping us identify an area where we can further improve. We look forward to welcoming you back to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Prakash S., Warmest greetings from Pullman Kuching! Thank you for your kind feedback. We are delighted to know that you enjoyed the service provided by Ms. Jafica and the team. We truly appreciate you taking the time to recognise their efforts, and we will certainly share your appreciation with them. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Purnama A. S., Warmest greetings from Pullman Kuching! Thank you for sharing your feedback. We are delighted to know that you enjoyed our rooms and found your stay to be comfortable overall. We sincerely apologise for the inconvenience caused by the parking arrangements. As the car park is managed by The Hills Shopping Mall, payment and access are handled directly by the mall. We understand that this may not be as convenient as having the process managed within the hotel. Please be assured that we will continue to explore different ways to improve and simplify the parking process for our guests. We have also well noted your feedback regarding the new bedding and appreciate you sharing your preference. Your comments will be shared with our management team for further consideration. Thank you once again for your feedback, and we look forward to welcoming you back to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mrs. Bogumila M., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our excellent location, the tasty breakfast, and the friendliness of our staff. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Muhammad F. A. Z., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your experience with us. We are delighted to hear that you found your experience comfortable and pleasant, and that our customer service and facilities met your expectations. However, your feedback on the cleanliness of the bathroom is duly noted. We sincerely apologise for the shortfall in our services. We would also very much appreciate if you could further elaborate on the condition of the bathroom cleanliness which did not quite meet your expectation. Your feedback will serve as an avenue for improvement. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. David M., Warmest greetings from Pullman Kuching! Thank you for your wonderful and heartfelt feedback. We are truly delighted to know that you had such a memorable stay with us and that our spacious, elegant room and comfortable bedding provided you with a warm and restful home away from home. It is equally wonderful to hear that you enjoyed the variety and quality of our food, and we are especially pleased that our dessert selection was a highlight of your dining experience. Your kind words about our warm hospitality and welcoming service are also greatly appreciated and will certainly be shared with our team. Knowing that we exceeded your expectations in so many aspects is a wonderful encouragement to us. Thank you for your strong recommendation, and we look forward to welcoming you back to Pullman Kuching for another memorable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Adrian K., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel comfortable and spacious, and that your experience was relaxing. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Dahlia M., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your stay comfortable and appreciated the spaciousness and cleanliness of our facilities. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching