Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.2/5 2,357 reviews

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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,357 reviews

TripAdvisor Rating  4.0/5  2,854 reviews

Good hotel with tasty breakfast

TripAdvisor rating 5.0/5

Traveler63406126964 TripAdvisor review

It was calm and peaceful perfect for introverts like me. The food around here is exceptional and the hotel food majority was very taste (Personal fav was the smokey duck and salmon, THE PASTRY (10/10 ate like 5-6 pieces)). But the teh tarik is not hot enough (like tea left at aircond room) and limited selection but idc that much as went to eat every single one and most of them taste amazing, went breakfast for 2 days yet still the same. The receptionist and workers are all kind and amicable.

Overall good experience and food

TripAdvisor rating 4.0/5

TrustedTraveler94 TripAdvisor review

Environment is clean and spacious Food wise especially lamb could be improved Staff is friendly, a bit shy

Unacceptable Service

TripAdvisor rating 1.0/5

maakmal97 TripAdvisor review

The location is great, and the lobby's and ballroom's design is something of this decade - very modern indeed. The rooms I believe have not been fully renovated / refurbished and guests are clearly warned on the website that the gym and pool is still under renovation until much time later. I booked the room about 3 weeks in advance, and informed that I will be arriving late (after 9PM) for check-in and leaving early (around 6AM) for check-out. The check-in was ordinary, I was asked to confirm on the number of nights and was told the room does not come with breakfast. I had to reconfirm if I'm not entitled for breakfast as an Accor Platinum member, before he corrected and confirmed it does come with breakfast. I am glad I was upgraded to the Executive Deluxe Room facing the riverfront, which is quite magnificent at night, and other suite of benefits such as lounge, welcome drink etc. Priority check-in was probably unavailable (reading of another guests review on here, who seems to be getting all of the above and personal note and fruits in the room, as it is quite late night and was told that lifts on the ground floor is not available for use and alternatives such as service lift to Level 2 or just take the main staircase from the lobby. Since, I just got off the flight I took the stairs - but quite puzzled as I was not offered for help with my luggage - which honestly, I don't have any issues with and nor did I ask for it, but a simple gesture would go a long way. The room is decent, relatively spacious, but several table lamps were not working, I only realised later on that it was not plugged in? Which is minor, but I suggest for housekeeping to have a checklist and really make sure everything is in order, so nothing is missed. However,... I am not sure how it is acceptable to not inform the guests at check-in about TOTAL power outage between 2am and 5am? I am planning to finish my work and unable to charge my devices, unable to access wifi, staying in total darkness with no lights and AC, on top of unable to leave the hotel as the lift is not working? I had to call the receptionist on my own mobile after looking for the number on Accor's website. I was only told to sit it out until 5am. The least that could be done is to have it in writing, nowhere can I find in any of the leaflets in the room (attached while taking picture in the dark, at 3:30am). I have no words, and another night in here, could have just gone to bed but not even the AC is up. It is now 5:05am, and no, the power is still unavailable. Probably have to walk down 19 floors to ask the receptionist in person.

Customer review rating 4.0/5

Norlida M. I. Families - Confirmed reviews ALL

good

Dear Ms. Norlida M. I., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us at Pullman Kuching. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 2.0/5

David C. Couples - Confirmed reviews ALL

Renovations have been going on for years. Cannot understand why they have renovated the foyer and restaurant but done nothing to the rooms. On checking in we found that the pool was still closed (when we booked 3 months previously on the Accor site, it stated that the pool would be open the following month) we then asked for complementary breakfast and were granted this. We were then taken up to our room on floor 20 with our luggage via the service lift as the first 2 floor lift foyers were under renovation and not accessible. Once in our room, we found we had a broken safe, tv not working properly, old corroded window frame which was the result of water leakage, dirty furniture and fittings. We immediately complained and got moved to floor 23, the top floor. While everything was in working order, we found the next morning we could not see out of the windows due to staining and corrosion. The room fittings were nowhere near the standard of a five star executive floor room. We again complained with no feedback and eventually met with the GM by accident 3 days later at breakfast where we were able to vent our dissatisfaction with our room and lack of contact after our second complaint. From then on, for our last 24 hours of our stay, the level of customer service increased considerably. We had no problems with the staff who are undoubtedly trying hard but the rooms are disgusting for a 5 star brand. Accor need to step away, it is so damaging to the brand.

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Other web-users rate our hotel

  • 904 reviews 8.6/10 Location
  • 1,687 reviews 7.2/10 Room
  • 1,429 reviews 8.3/10 Service
  • 85 reviews 2.8/10 WiFi
  • 674 reviews 5.8/10 Cleanliness
  • 429 reviews 7.3/10 Breakfast
  • 281 reviews 6.2/10 Value
  • 229 reviews 3.2/10 Pool

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