Dear Ms. Beatrice U. R., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are thrilled to learn that your stay with us was comfortable and that we continue to meet your expectations. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Alvin H. Y. W., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. Furthermore, we would like to sincerely apologise for the disturbance caused by the renovation works and appreciate your patience and understanding while we continue with the enhancements. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Nur I. T., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel comfortable, clean, and aesthetically pleasing. We also appreciate your feedback regarding the connection speed. We understand how important a reliable and responsive connection is during a stay, and we will continue to look into ways to improve this aspect of the guest experience. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. L. Daw W., Warmest greetings from Pullman Kuching! Thank you for sharing your lovely feedback. We are delighted to know that you had a very pleasant stay and found your room spacious, comfortable, and clean. It is wonderful to hear that our team made you feel warmly welcomed throughout your stay and that your check-in experience was smooth and efficient. We are especially grateful for your kind recognition of Mr. Tristan and our Front Office team, Nu Er Hong Chinese Restaurant team, and Door team. We will certainly share your appreciation with them as encouragement for their continued warm and attentive service. Thank you once again for choosing Pullman Kuching. We look forward to welcoming you back for another pleasant stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Fiona D., Warmest greetings from Pullman Kuching! Thank you for sharing such a heartfelt and wonderful review. We are delighted to know that you and your partner loved our newly upgraded hotel, from the lobby through to the guest room, and appreciated the chic and elegant design. It is especially rewarding to hear that the thought and care behind the enhancements were reflected in your experience. We are also truly grateful for your kind recognition of our team. We will certainly share your appreciation with Ms. Fatin for keeping your room impeccably clean and well organised, as well as with Ms. Christina, Mr. Julian, Mr. Harris, and our Culina team members. Your thoughtful thanks will mean a great deal to them. Regarding the rubbish bin, we have noted your suggestion. The recycling symbol is already provided on the bin to indicate the recyclable section, although we understand that a more prominent indication may make it easier to identify at a glance. We will share your suggestion with the relevant team for consideration. Thank you once again for your kind words and encouragement. We would be delighted to welcome you and your partner back to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Suwondo T., Warmest greetings from Pullman Kuching! Thank you for sharing such a heartfelt review. We are truly touched to know that, even on your first visit to Kuching, our team made you feel welcomed like family and helped you feel at home in a new city. We are delighted that you enjoyed our hospitality and found our central location convenient for exploring the local dining scene and taking a short walk to the Sarawak River. Creating a warm and welcoming experience for every guest is very important to us, and your kind words are a wonderful encouragement to our team. Thank you for choosing Pullman Kuching. We look forward to welcoming you back and making you feel at home once again. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Emily C. J., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. G. Yu C., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience at Pullman Kuching. We are delighted to hear that you found your stay comfortable and appreciated our newly renovated environment along with the professionalism of our staff. Your kind words about our hospitality are greatly appreciated. We also value your feedback regarding breakfast. Your comments about the croissant texture and taste, as well as the egg tart's filling color, will be shared with our culinary team for their review and consideration. Additionally, we acknowledge your concern regarding the use of a charcoal pot indoors for the roti bakar section. Please rest assured that we prioritize the safety and comfort of our guests, and such matters are always taken seriously. We hope to welcome you back in the future for another enjoyable stay. Thank you once again for your valuable insights. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Nurin A. M. A., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your experience with us. We are delighted to hear that you found your experience comfortable and that everything met your expectations. However, we noticed that the rating on the aspects of your room cleanliness is less satisfactory. We would very much appreciate if you could further elaborate on the experience which did not quite meet your expectations. Your feedback will serve as an avenue for improvement. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Andrew J. R., Warmest greetings from Pullman Kuching! Thank you for sharing such wonderful feedback with us. We are truly delighted to know that you had such a memorable stay and enjoyed our newly enhanced rooms. It is lovely to hear that you appreciated the thoughtful details, from the entertainment system and conveniently positioned lighting controls to the complimentary filtered drinking water. We are equally pleased that your breakfast experience exceeded expectations and that you found the room and bathroom so comfortable, fresh, and welcoming. Knowing that these details made your stay more relaxing and enjoyable means a great deal to our team. Thank you for your kind words and for choosing Pullman Kuching. We look forward to welcoming you back and creating another wonderful stay for you. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Muna G., Warmest greetings from Pullman Kuching! Thank you for your lovely feedback and for returning to Pullman Kuching. We are truly delighted to welcome you back and are pleased that you noticed our continued efforts towards sustainability, particularly our in-room filtered drinking water system. We greatly appreciate your thoughtful reminder regarding the regular replacement and maintenance of the water filters. This is an important aspect of ensuring that the system continues to provide the quality and convenience our guests expect, and we have well noted your feedback with the relevant team. Thank you once again for your continued support and for recognising our sustainability efforts. We look forward to welcoming you back for many more comfortable stays with us. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Mr. Danny T. T., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our newly renovated lobby and rooms, as well as our breakfast offerings. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. Azrin A. M., Warmest greetings from Pullman Kuching! Thank you for sharing your feedback. We sincerely apologise that your order was missed by our kitchen and that you were left waiting for such a long time without anyone informing you of the oversight. We fully understand how frustrating it must have been to only discover, after following up with the waiter, that your order had not been prepared. Missing a guest’s order is clearly not acceptable and falls short of the service standards we strive to uphold. Your feedback has been shared with our culinary and service teams for immediate review, with greater attention to order monitoring and communication to ensure that such an oversight does not happen again. We sincerely regret the disappointment and inconvenience caused and hope to have the opportunity to provide you with a much better dining experience on your next visit to Pullman Kuching. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Ms. N., Warmest greetings from Pullman Kuching! Thank you for your wonderful feedback. We are delighted to know that you had a comfortable stay and enjoyed the warm and friendly service from our team, as well as the cleanliness of the hotel. We are especially pleased that you enjoyed your dining experiences with us. Thank you for recommending the dim sum at Nu Er Hong and for sharing your appreciation for the Ayam Kicap at Culina. We will certainly share your kind words with our culinary teams. It is lovely to hear that you are looking forward to returning. We truly appreciate your support and look forward to welcoming you back to Pullman Kuching for another enjoyable stay. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching

Dear Amna N. A., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. We noted that the rating for certain areas of your stay such as your arrival, accommodation, team, breakfast and departure experience were less satisfactory during your stay. We would very much appreciate if you could further elaborate on the experience which did not quite meet your expectations. Your feedback will serve as an avenue for improvement. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Front Office Manager Pullman Kuching