Pullman Kuching Hotel 5 stars

Customer review rating 4.1/5 6,173 reviews
Pullman Kuching
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Free shuttle service to The Spring Shopping Mall

  • Covered Parking with 24/7 security

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Kuching

1A Jalan Mathies
Sarawak
93100
kuching
malaysia

Tel: +6082222888

Fax: (+60)82/222999

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KUCHING INTERNATIONAL AIRPORT At 11km / 6 miles - Shuttle paying

  • By plane

    KUCHING INTL APT At 11km / 6.84 miles - Shuttle paying

GPS :1.555939, 110.351122

Our accommodations

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Accessible room

Deluxe Twin Beds

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 1 kingsize bed Executive Floor

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive 1 King Bed

  • Max. number of persons: 2
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Twin Beds

  • Max. number of persons: 2
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Family Room

  • Max. number of persons: 3
  • Area: From 51
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Suite with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 76
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Our restaurants and bars

NU ER HONG

Type of cuisine: Other cooking style

Indulge in authentic Chinese cuisine with a modern twist. The seating at Nu Er Hung offers great views both over the city and into the open kitchen. The restaurant features large bay windows and four private dining rooms.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PUZZLE

Type of cuisine: International

Enjoy all-day indoor and outdoor dining at Puzzle, which offers an interactive open kitchen, buffet and "à la carte" menus boasting international dishes focusing on intra-Asian cuisine and Chef's Table tailored options.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEJA VÚ

Photo non contractuelle / Strictly non binding

Centrally located at the hotel lobby, Déjà vu is the coolest place to people-watch and be seen. An impressive beverages list offers a great selection of wines by the glass, beers, cocktails and nightcaps.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Photo non contractuelle / Strictly non binding

Located on the 22nd floor and exclusively for guests staying on Executive Floors, the Executive Lounge offers check in/out, breakfast, snacks, evening cocktails, internet and boardroom use, plus great city and river views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,615

  • Maximum capacity: 3,000 people

  • Maximum banquet capacity: 1,500 people

Find out more

Our guest reviews for
Pullman Kuching

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,173 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,459 reviews

Overall is good but more to improve

TripAdvisor rating 4.0/5

TeowLY Business - 05/03/2020 TripAdvisor review

1. very strong smoking smell in the room (non smoker can tell this very easily) 2. the toilet cannot be flush properly. Water keep flowing after pushing the flush button firmly 3. Cannot adjust the room temperature to be warmer (to 27 degree) after few attempts. Called for technician to fix it, but the problem still there and the room become even colder (from 23 degree drop to 21 degree)! have to turn off the air-conditioning to sleep before it get so much colder!

Dear TeowLY, First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologize for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Kind Regards, Marjorie Tania Club Manager

Great family stay

TripAdvisor rating 4.0/5

DanMelAus Family - 19/01/2020 TripAdvisor review

Great stay and excellent service. Especially thanks to Jennifer from F&B session for her help with our toddler. Room is spacious and clean. Checked in swiftly. Great local selection for breakfast to start your day.

Dear DanMelAus, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Thank you once again for your continuous support to Pullman Kuching, and we look forward to welcome you back again in the future. Regards, Jane Ling Executive Secretary

Excellent Hotel

TripAdvisor rating 4.0/5

splim2020 Family - 10/01/2020 TripAdvisor review

Guest service was excellent from the lobby reception to the executive floor check in. Friendly and helpful. Room was big and spacing with fantastic town view from18th floor to the Kuching River. Location is good with easy access to the nearby attractions.

Dear splim2020, Thank you so much for reviewing your recent Pullman Kuching experience. We are thrilled to read that you loved our friendly service and how high you valued our services. Indeed, we put a lot of consideration into the experience with guests that it really excites us to see it working. Thank you so much for your kind comments and all of them have been taken into account to keep improving our service and premises. The Pullman Kuching team are looking to welcoming you on your next stay. Regards, Jane Ling Executive Secretary

Complimentary Executive Level Services

TripAdvisor rating 4.0/5

Eric_k_yip Family - 08/01/2020 TripAdvisor review

On the day of check in there was a system update lapse on housekeeping services on assigned room. Front desk on duty manager offered complimentary executive level services to made up service level oversight to delight customers.

Dear Eric_k_yip, Thank you so much for reviewing your recent Pullman Kuching experience. We are thrilled to read that you loved our friendly service and how high you valued our services. Indeed, we put a lot of consideration into the experience with guests that it really excites us to see it working. Thank you so much for your kind comments and all of them have been taken into account to keep improving our service and premises. The Pullman Kuching team are looking to welcoming you on your next stay. Regards, Jane Ling Executive Secretary

what need to improve in pullman kuching

TripAdvisor rating 4.0/5

mikegrubek Business - 08/01/2020 TripAdvisor review

water pressure was bad.......the hot water shower pressure weak. you should improve/ adjust / rectify such water pressure standard. i stayed in many accor hotel .....this is not accor standard of hotel.

Dear mikegrubek, Thank you again for your review and I invite you to stay with us the next time you return to the area We are sorry to hear that your stay was not memorable for all the right reasons. We pride ourselves on delivering a good quality of services and facilitates and I regret that we did not meet with your satisfaction on this occasion. Please be assured that your comments have been forwarded to the relevant Departmental Managers for their review and continued improvement. We hope you will choose to stay with us in the future when we can restore your faith in our hotel. Regards, Jane Ling Executive Secretary

Tireless Tania

TripAdvisor rating 4.0/5

387bernadettec Couples - 26/12/2019 TripAdvisor review

We remember back in 2013 when we were staying at the HILTON - Kuching, when we took a walk up the hill and came across PULLMAN HOTEL, a bright, airy, open planned hotel. We decided we would stay there the following year than return to the HILTON. We never did return, instead we kept returning to the PULLMAN ever since. The physicality and the position of the hotel is great; but it is the friendly, cheerful happy staff that made us return time and time again. However, this year we observed changes. The staff appear to be less happy - the cheerful friendly sparkle has gone, replaced by a more sombre outlook. However, it is good to see spontaneous smiles from Richard and the ever so obliging David Tan. Even the supercool and very helpful Jamahari seems to be showing visible "tiny cracks in his shining armour". What about the tireless Tania, when is she ever going to slowdown, she is abound with energy, is everywhere always working, upstairs, downstairs, toiling across the job spectrum, from management to clearing tables, and vice versa. Take a break Tania, you deserve it. There are two new delightful young ladies - Madelena and Batisiya working in the peak - soon they will be able to "hold the fort". I am not sure the reason for the sombreness, it is us in the UK who should be sad, we are in a mess we have got BREXIT, you got a vibrant Malaysia.

Dear 387bernadettec, Thank you for your nice and kind comments and delighted to hear you enjoyed your stay at Pullman Kuching. We’re thrilled that we exceeded you expectations and cannot wait to welcome you back for more! We sincerely appreciate your comments on our hotel location and most importantly our service and staff. It’s amazing when our satisfied guests value our hard work by simply supporting our dedication and commitment, it goes without saying that we would love to see you back at Pullman Kuching very soon. Regards, Jane Ling Executive Secretary

Car Parked

TripAdvisor rating 4.0/5

ZieBill Family - 20/12/2019 TripAdvisor review

1) There have no privilege free car park as a hotel guest. You have to pay rm6 per night. 2) We stay at level 16 for 3 days, unfortunately carpet at walkway corridor odor like as rotting smell of dead rat. 3) I am so surprised of poor cleanliness Pullman Kuching than Pullman hotel at Miri. Pullman Miri so clean and tidy.

Dear ZieBill, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Jane Ling Executive Secretary

Comfortability

TripAdvisor rating 4.0/5

choonweegoh Business - 15/12/2019 TripAdvisor review

average. Staff are not really friendly. asking for more drinking waters, but was rejected as they said on room can only request two more bottles. Hot weather and customers need more drinking water. should be more considerate.

Dear choonweegoh, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Jessica Lungan Guest Experience Executive

Great Stay

TripAdvisor rating 4.0/5

946shamsulb Business - 13/12/2019 TripAdvisor review

I have no issue with my stay at Pullman. I stayed for 2 nights and I enjoyed the stay. The room was spacious and the bed was so comfortable. The only minor thing so unfortunate during the 2 3days 2 nights stay, there was quite a strong unpleasant smell at the lift lobby on the 19th Floor. Apart from that, everything was great. Keep it up.

Dear 946shamsulb, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad to hear that your stay was pleasant and that our accommodations and services were acceptable to you. Thank you again for sharing your feedback and we look forward to hosting you again soon for another fantastic experience! Sincerely, Jane Ling Executive Secretary

Not up to expectation for a Pullman, bad

TripAdvisor rating 4.0/5

bbeleme Business - 10/12/2019 TripAdvisor review

Overall not a Pullman quality 1. Check in was not ready even though i did check in on accor app 2 days earlier 2. Room was with ants, had to change room trouble, second room with smoke smell in bedlinen, had that replaced. 3. Ground coffee was not fresh, machine faulty to dispense properly (1 low level, another overflow) 4. Had things fixed but it should be right the first time..

Dear bbeleme, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Jessica Lungan Guest Experience Executive

Good location nice staff, attention to detail sorely required

TripAdvisor rating 4.0/5

sheelan2017 Family - 01/12/2019 TripAdvisor review

Pullman Kuching is clearly a popular hotel in the city due to its location and while the staff is polite, attention to detail is sorely lacking particularly for cleanliness. The pool was not very clean (gritty floor- seems to be a thing with the Novotel Malacca as well). The mini fridge in our room was filthy and sticky when we checked in. The mirrors were also badly cleaned as well- streaks all over the mirror. Cleaning crew also missed out on tidying our room (we left the tag out for the crew) but we let it go as there was a big regional meeting and staff seemed preoccupied with that. I did raise it with the front desk and that was rectified for the rest of our stay. Staff also didn’t seem to understand English-speaking guests very well. We ordered room service one night and not only was the food delivered cold and late, one of our orders was wrong and the service staff didn’t have a pen readily with him (basic requirement I should think). I had to rummage for my own pen to sign my bill. I wrote the room service a note but I am sure that’s tossed in the bin already along with the remains of our dinner. The service staff looked like he was rushing around and out of breath- lack of manpower on the night shift? On our last morning at the hotel, the posted hours for the breakfast buffet was 6 to 10am. At 7am the egg station was not ready and some of the dishes were cold eg baked beans, the boiled eggs and roti baker. Several guests kept asking whether the egg station was open that day. By 7.30am the chef hurriedly set it up as guests stood in front of the station asking for warm omelettes and fried eggs. They were annoyed. Considering Pullman caters largely for the business traveller, there would be guests who are there for work would like a quick, warm breakfast early in the morning before starting their day of meetings and conferences, wouldn’t they? I understand manpower is an issue but I hope Pullman and Accor would be able to find a solution to these issues. The hotel is lovely and the location is excellent. You can do better for your guests.

Dear sheelan2017, Thank you for taking the time to write a review about your experience at the Pullman Kuching. I am sorry that your overall experience did not meet your expectations. Please allow me to express my sincerest apologies. May I please inquire from you on your dissatisfaction during your stay with us? It is very important for us to know the problems that our guests experience during their stay so that we could prevent it from happening again in the future. I can be contacted at H6332-GR@accor.com At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that this experience will not alter your confidence in Pullman Kuching and the Accor network. We sincerely hope to see you again soon. May you have a pleasant week ahead. Sincerely, Jessica Lungan Guest Experience Executive

A pleasant stay

TripAdvisor rating 4.0/5

limmongtuan Business - 25/11/2019 TripAdvisor review

The room on the club floor is very clean and spacious. The room is furnished with good amenities. The service crew at the club lounge was very attentive, helpful and just wonderfully excellent. The food variety and the range and spread was of high standard, so is the spread of beverage available.

Dear Limmongtuan, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad to hear that your stay was pleasant and that our accommodations and services were acceptable to you. Thank you again for sharing your feedback and we look forward to hosting you again soon for another fantastic experience! Sincerely, Jane Ling Executive Secretary

A very pleasant place to stay

TripAdvisor rating 4.0/5

984anthony2019 Couples - 24/11/2019 TripAdvisor review

Staff were very thoughtful and helpful. Executive lounge was a very nice place to relax, either for breakfast or in the evening. Staff there were outstanding.The only minor criticism is that service in Puzzles was at times very slow and inattentive.

Dear 984anthony2019, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad to hear that your stay was pleasant and that our accommodations and services were acceptable to you. Thank you again for sharing your feedback and we look forward to hosting you again soon for another fantastic experience! Sincerely, Jane Ling Executive Secretary

great

Customer review rating 4.1/5

Chia B. Y. Business - 23/11/2019 Confirmed reviews ALL

satisfactory

Dear Chia Boon Y., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

Good

Customer review rating 4.1/5

Khalidah E. Business - 21/11/2019 Confirmed reviews ALL

Big room n comfy bed tq

Dear Khalidah e. M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

Average

TripAdvisor rating 4.0/5

mahat112019 Business - 19/11/2019 TripAdvisor review

Just an average stay. The rooms are okay. Breakfast was okay too. TV in the room are really a nightmare for me whenever I stay in this hotel. This time, few channel are unable to watch. Will think twice for the next stay.

Dear Mahat112019 Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Jane Ling Executive Secretary

satisfaction stay

Customer review rating 4.1/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

everything is good

Dear Heng Poon C., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

good

Customer review rating 4.1/5

Y. Business - 17/11/2019 Confirmed reviews ALL

good

Dear Sharma Y., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

All Good

Customer review rating 4.1/5

Francis Business - 16/11/2019 Confirmed reviews ALL

Business trip for me, strategic located, very friendly staffs and room is very cozy and comfy. I travel quite a bit. Pullman had the best bed among all hotel I ever stayed in before.

Dear Eng Khai Francis H., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Lungan Guest Experience Executive

Love the room & the breakfast buffet choices!

Customer review rating 4.1/5

Izzatul H. B. S. Families - 16/11/2019 Confirmed reviews ALL

I book 2 room, and i ask for connection room, and Katrine from Sales & Marketing department assist me on that and make it possible. I even extend my stay for late check out, and the receptionist assist for me too. Pullman Kuching will always be one of my fav hotel to stay whenever i’m in Kuching because of the location, the room & the breakfast buffet choices. Lovee the laksa sarawak!

Dear Izzatul Hanna S., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Lungan Guest Experience Executive
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