Pullman Kuching Hotel 5 stars

Overall not a Pullman quality 1. Check in was not ready even though i did check in on accor app 2 days earlier 2. Room was with ants, had to change room trouble, second room with smoke smell in bedlinen, had that replaced. 3. Ground coffee was not fresh, machine faulty to dispense properly (1 low level, another overflow) 4. Had things fixed but it should be right the first time..

Pullman Kuching is clearly a popular hotel in the city due to its location and while the staff is polite, attention to detail is sorely lacking particularly for cleanliness. The pool was not very clean (gritty floor- seems to be a thing with the Novotel Malacca as well). The mini fridge in our room was filthy and sticky when we checked in. The mirrors were also badly cleaned as well- streaks all over the mirror. Cleaning crew also missed out on tidying our room (we left the tag out for the crew) but we let it go as there was a big regional meeting and staff seemed preoccupied with that. I did raise it with the front desk and that was rectified for the rest of our stay. Staff also didn’t seem to understand English-speaking guests very well. We ordered room service one night and not only was the food delivered cold and late, one of our orders was wrong and the service staff didn’t have a pen readily with him (basic requirement I should think). I had to rummage for my own pen to sign my bill. I wrote the room service a note but I am sure that’s tossed in the bin already along with the remains of our dinner. The service staff looked like he was rushing around and out of breath- lack of manpower on the night shift? On our last morning at the hotel, the posted hours for the breakfast buffet was 6 to 10am. At 7am the egg station was not ready and some of the dishes were cold eg baked beans, the boiled eggs and roti baker. Several guests kept asking whether the egg station was open that day. By 7.30am the chef hurriedly set it up as guests stood in front of the station asking for warm omelettes and fried eggs. They were annoyed. Considering Pullman caters largely for the business traveller, there would be guests who are there for work would like a quick, warm breakfast early in the morning before starting their day of meetings and conferences, wouldn’t they? I understand manpower is an issue but I hope Pullman and Accor would be able to find a solution to these issues. The hotel is lovely and the location is excellent. You can do better for your guests.

The room on the club floor is very clean and spacious. The room is furnished with good amenities. The service crew at the club lounge was very attentive, helpful and just wonderfully excellent. The food variety and the range and spread was of high standard, so is the spread of beverage available.

Staff were very thoughtful and helpful. Executive lounge was a very nice place to relax, either for breakfast or in the evening. Staff there were outstanding.The only minor criticism is that service in Puzzles was at times very slow and inattentive.

satisfactory