Pullman Kuching Hotel 5 stars

TripAdvisor rating 4.0/5 2,431 reviews
Pullman Kuching
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Free shuttle service to The Spring Shopping Mall

  • Covered Parking with 24/7 security

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Kuching

1A Jalan Mathies
Sarawak
93100
kuching
malaysia

Tel: +6082222888

Fax: (+60)82/222999

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    KUCHING INTERNATIONAL AIRPORT At 11km / 6 miles - Shuttle paying

  • By plane

    KUCHING INTL APT At 11km / 6.84 miles - Shuttle paying

GPS :1.555939, 110.351122

Our accommodations

Superior Room King-size Bed

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Twin Beds

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Room with 1 King-Size Bed

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Twin Beds

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 1 kingsize bed Executive Floor

  • Max. number of persons: 3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 38
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive 1 King Bed

  • Max. number of persons: 2
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Twin Beds

  • Max. number of persons: 2
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Family Room

  • Max. number of persons: 3
  • Area: From 51
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Executive Suite with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 76
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Our restaurants and bars

NU ER HONG

Type of cuisine: Other cooking style

Indulge in authentic Chinese cuisine with a modern twist. The seating at Nu Er Hung offers great views both over the city and into the open kitchen. The restaurant features large bay windows and four private dining rooms.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PUZZLE

Type of cuisine: International

Enjoy all-day indoor and outdoor dining at Puzzle, which offers an interactive open kitchen, buffet and "à la carte" menus boasting international dishes focusing on intra-Asian cuisine and Chef's Table tailored options.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEJA VÚ

Photo non contractuelle / Strictly non binding

Centrally located at the hotel lobby, Déjà vu is the coolest place to people-watch and be seen. An impressive beverages list offers a great selection of wines by the glass, beers, cocktails and nightcaps.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Photo non contractuelle / Strictly non binding

Located on the 22nd floor and exclusively for guests staying on Executive Floors, the Executive Lounge offers check in/out, breakfast, snacks, evening cocktails, internet and boardroom use, plus great city and river views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,615

  • Maximum capacity: 3,000 people

  • Maximum banquet capacity: 1,500 people

Find out more

Our guest reviews for
Pullman Kuching

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,173 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,431 reviews

Not up to expectation for a Pullman, bad

TripAdvisor rating 4.0/5

bbeleme Business - 10/12/2019 TripAdvisor review

Overall not a Pullman quality 1. Check in was not ready even though i did check in on accor app 2 days earlier 2. Room was with ants, had to change room trouble, second room with smoke smell in bedlinen, had that replaced. 3. Ground coffee was not fresh, machine faulty to dispense properly (1 low level, another overflow) 4. Had things fixed but it should be right the first time..

Dear bbeleme, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Jessica Lungan Guest Experience Executive

Good location nice staff, attention to detail sorely required

TripAdvisor rating 4.0/5

sheelan2017 Family - 01/12/2019 TripAdvisor review

Pullman Kuching is clearly a popular hotel in the city due to its location and while the staff is polite, attention to detail is sorely lacking particularly for cleanliness. The pool was not very clean (gritty floor- seems to be a thing with the Novotel Malacca as well). The mini fridge in our room was filthy and sticky when we checked in. The mirrors were also badly cleaned as well- streaks all over the mirror. Cleaning crew also missed out on tidying our room (we left the tag out for the crew) but we let it go as there was a big regional meeting and staff seemed preoccupied with that. I did raise it with the front desk and that was rectified for the rest of our stay. Staff also didn’t seem to understand English-speaking guests very well. We ordered room service one night and not only was the food delivered cold and late, one of our orders was wrong and the service staff didn’t have a pen readily with him (basic requirement I should think). I had to rummage for my own pen to sign my bill. I wrote the room service a note but I am sure that’s tossed in the bin already along with the remains of our dinner. The service staff looked like he was rushing around and out of breath- lack of manpower on the night shift? On our last morning at the hotel, the posted hours for the breakfast buffet was 6 to 10am. At 7am the egg station was not ready and some of the dishes were cold eg baked beans, the boiled eggs and roti baker. Several guests kept asking whether the egg station was open that day. By 7.30am the chef hurriedly set it up as guests stood in front of the station asking for warm omelettes and fried eggs. They were annoyed. Considering Pullman caters largely for the business traveller, there would be guests who are there for work would like a quick, warm breakfast early in the morning before starting their day of meetings and conferences, wouldn’t they? I understand manpower is an issue but I hope Pullman and Accor would be able to find a solution to these issues. The hotel is lovely and the location is excellent. You can do better for your guests.

Dear sheelan2017, Thank you for taking the time to write a review about your experience at the Pullman Kuching. I am sorry that your overall experience did not meet your expectations. Please allow me to express my sincerest apologies. May I please inquire from you on your dissatisfaction during your stay with us? It is very important for us to know the problems that our guests experience during their stay so that we could prevent it from happening again in the future. I can be contacted at H6332-GR@accor.com At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that this experience will not alter your confidence in Pullman Kuching and the Accor network. We sincerely hope to see you again soon. May you have a pleasant week ahead. Sincerely, Jessica Lungan Guest Experience Executive

A pleasant stay

TripAdvisor rating 4.0/5

limmongtuan Business - 25/11/2019 TripAdvisor review

The room on the club floor is very clean and spacious. The room is furnished with good amenities. The service crew at the club lounge was very attentive, helpful and just wonderfully excellent. The food variety and the range and spread was of high standard, so is the spread of beverage available.

Dear Limmongtuan, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad to hear that your stay was pleasant and that our accommodations and services were acceptable to you. Thank you again for sharing your feedback and we look forward to hosting you again soon for another fantastic experience! Sincerely, Jane Ling Executive Secretary

A very pleasant place to stay

TripAdvisor rating 4.0/5

984anthony2019 Couples - 24/11/2019 TripAdvisor review

Staff were very thoughtful and helpful. Executive lounge was a very nice place to relax, either for breakfast or in the evening. Staff there were outstanding.The only minor criticism is that service in Puzzles was at times very slow and inattentive.

Dear 984anthony2019, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad to hear that your stay was pleasant and that our accommodations and services were acceptable to you. Thank you again for sharing your feedback and we look forward to hosting you again soon for another fantastic experience! Sincerely, Jane Ling Executive Secretary

great

Customer review rating 4.1/5

Chia B. Y. Business - 23/11/2019 Confirmed reviews ALL

satisfactory

Dear Chia Boon Y., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

Good

Customer review rating 4.1/5

Khalidah E. Business - 21/11/2019 Confirmed reviews ALL

Big room n comfy bed tq

Dear Khalidah e. M., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

Average

TripAdvisor rating 4.0/5

mahat112019 Business - 19/11/2019 TripAdvisor review

Just an average stay. The rooms are okay. Breakfast was okay too. TV in the room are really a nightmare for me whenever I stay in this hotel. This time, few channel are unable to watch. Will think twice for the next stay.

Dear Mahat112019 Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Once again, thank you so much for your patronage and for your review. Regards, Jane Ling Executive Secretary

satisfaction stay

Customer review rating 4.1/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

everything is good

Dear Heng Poon C., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

good

Customer review rating 4.1/5

Y. Business - 17/11/2019 Confirmed reviews ALL

good

Dear Sharma Y., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

All Good

Customer review rating 4.1/5

Francis Business - 16/11/2019 Confirmed reviews ALL

Business trip for me, strategic located, very friendly staffs and room is very cozy and comfy. I travel quite a bit. Pullman had the best bed among all hotel I ever stayed in before.

Dear Eng Khai Francis H., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Lungan Guest Experience Executive

Love the room & the breakfast buffet choices!

Customer review rating 4.1/5

Izzatul H. B. S. Families - 16/11/2019 Confirmed reviews ALL

I book 2 room, and i ask for connection room, and Katrine from Sales & Marketing department assist me on that and make it possible. I even extend my stay for late check out, and the receptionist assist for me too. Pullman Kuching will always be one of my fav hotel to stay whenever i’m in Kuching because of the location, the room & the breakfast buffet choices. Lovee the laksa sarawak!

Dear Izzatul Hanna S., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Lungan Guest Experience Executive

Disappointing on many aspects

Customer review rating 4.1/5

Anonymous Couples - 14/11/2019 Confirmed reviews ALL

Apathetic staff, room power sockets and USB ports don't work, had to ask three times for the room to be cleaned

Dear Trong Hieu P., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Ling Executive Secretary

Ok but entertainment channel is poor and lacking

Customer review rating 4.1/5

Nk Business - 13/11/2019 Confirmed reviews ALL

Ok

Dear Noorul Khairi M., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Ling Executive Secretary

Nice hotel, great staycation

TripAdvisor rating 4.0/5

norhafidzahn Family - 13/11/2019 TripAdvisor review

Were with two kids. Jist located near Topspot Just five minutes walk to kuching waterfront. Got free upgrade room and the check in experience so simple. I booked tru accorplus website so no need to put deposit at all. Nice food for breakfast, comfortable room, big toilet, and there is penan bag there. Sadly i did not have enough time to buy it :( Overall, fantastic experience. :) Absolutely will come again.

Dear nornafidzahn, Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad to hear that your stay was pleasant and that our accommodations and services were acceptable to you. I will share your comments to the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the future. Cheers! Regards, Jessica Lungan Guest Experience Executive

Great but can improve

Customer review rating 4.1/5

Ooi B. L. Business - 10/11/2019 Confirmed reviews ALL

The location is ideal but need to do routine check up on the room's facilities though

Dear Ooi Bee L., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane L. Executive Secretary

owesome

Customer review rating 4.1/5

Naazron Families - 10/11/2019 Confirmed reviews ALL

good and kind staff

Dear Naazron A., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary

Stay at Pullman Kuching

Customer review rating 4.1/5

Najihah B. J. Business - 08/11/2019 Confirmed reviews ALL

Overall good stay. Staff very helpful. A few things need to improve inside the room such as no slipper inside the room and under the bed was not clean properly have dust. Thank you

Dear Najihah J., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Ling Executive Secretary
Customer review rating 4.1/5

Mohd M. D. Business - 08/11/2019 Confirmed reviews ALL

Hotel clean and staff very friendly.Food very good

Dear Mohd Md D., Thank you very much for your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Lungan Guest Experience Executive

Room is clean and comfortable but...

Customer review rating 4.1/5

C. Business - 08/11/2019 Confirmed reviews ALL

Room is clean and comfortable but inside toilet near the W.C very strong cockroach smell. The breakfast not tasty.

Dear Jacey C., Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Ling Executive Secretary

Nice and clean

Customer review rating 4.1/5

Helmi Families - 08/11/2019 Confirmed reviews ALL

Great location. Nice and clean

Dear Azizul H., We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Ling Executive Secretary
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