Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.1/5 2,380 reviews

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Pullman Kuching - Image 1
Pullman Kuching - Image 2
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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,380 reviews

TripAdvisor Rating  4.0/5  2,834 reviews

Certificate of excellence 2024

Music too loud

TripAdvisor rating 1.0/5

Wanderer27853000843 TripAdvisor review

We went there for family dinner on xmas eve. The live band is too loud!!!! Food is execellent but mood ruined bcs of the loud music

Please consider my suggestion

TripAdvisor rating 2.0/5

Roam16743627251 TripAdvisor review

I went for Christmas buffet on 24/12/2025. The food was ok. Just that the live band played songs that is too loud and it spoiled my family gathering time. We cant talk like in a normal gathering setting. That restaurant is not designed for a live band to perform. Please consider this feedback. Payed RM4K for my family gathering but cant share stories and talk normally

Customer review rating 1.0/5

Shih Z. Y. Families - Confirmed reviews ALL

Our recent stay at Pullman hotel Kuching was shockingly disappointing. Apart from the location, nothing else about Pullman Kuching is deserving of a 5 star, not even a 3 star. The experience fell significantly short of the standards expected of the Pullman brand. This is after looking past the hotel being under renovations, with no facilities available to the guests. We stayed in an executive suite with executive lounge access as a family of four for 2 nights. My concerns are outlined below: Executive Lounge Breakfast Experience On our first morning, we opted to have breakfast at the Executive Lounge. Despite being the only guests present, the breakfast we ordered never arrived even after waiting close to an hour. During this time, we repeatedly checked with the lounge staff, who assured us it was being prepared. Ultimately, we chose not to wait for the breakfast as the wait was intolerable for the whole family, with two hungry kids aged 7 and 2 going on strike. This was both disappointing and unacceptable for an executive-level offering. Executive Lounge Condition The Executive Lounge on the 22nd floor was extremely basic and clearly dated, with aged furnishings and interiors that do not reflect executive lounge standards at an international hotel. The overall ambience and upkeep were far below expectations. Suite Room Condition While the suite was spacious, the condition of the room is atrocious, severely dated and showed visible signs of poor maintenance. There were signs of ceiling mould that appeared to have been poorly painted over, which raises concerns about hygiene and upkeep. Likewise, signs of mould were also present around the door frames. The wall skirtings also showed signs of poor maintenance and disintegration. In-Room Facilities and Amenities - There were insufficient power sockets, making it difficult to charge multiple devices for a family of four. - Television reception was extremely poor, with limited and substandard channel options. - Water pressure in the shower areas was weak, impacting basic comfort. - The hair dryer was old and ineffective, barely functioning and unsuitable for use. Breakfast and Evening Cocktail Quality and Selection The main buffet breakfast offering at Culina was also disappointing. The selection was limited, uninspiring, and lacked the quality and variety expected from a hotel of this category. Evening cocktails selection of fruits, food, snacks and drinks were also severely lacking in quality and standards. The wine selections were particularly bad! Direct feedback was given to the duty manager and GM. Service recovery was made in the form of partial refund. Room change request was also made in view of the atrocious state of the room and mold problem. Free upgrade to premier suites was given. This experience has certainly rocked my confidence in the Pullman brand. As much as some of quality difference should be expected for different countries, the service discrepancy is jarring and severely damaging to the brand.

Customer review rating 5.0/5

Falassyiscca B. D. Business - Confirmed reviews ALL

The staff is very friendly and helpful, even they are willing to help check the availability of my room and give the room earlier cause i arrived earlier than check in time.

Customer review rating 3.5/5

Tahar Z. Business - Confirmed reviews ALL

The bfast is not up to the mark

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Other web-users rate our hotel

  • 962 reviews 8.6/10 Location
  • 1,760 reviews 7.1/10 Room
  • 1,436 reviews 8.4/10 Service
  • 91 reviews 2.9/10 WiFi
  • 705 reviews 5.8/10 Cleanliness
  • 448 reviews 7.1/10 Breakfast
  • 289 reviews 6.2/10 Value
  • 227 reviews 3.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.