Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.1/5 3,059 reviews

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Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,059 reviews

TripAdvisor Rating  4.0/5  2,653 reviews

Certificate of excellence 2024

Very basic hotel for a Pullman

TripAdvisor rating 3.0/5

Travelgypsyisme Friends getaway - TripAdvisor review

You come to expect a certain level of comfort at a Pullman property, and this one does not have it. The grand lobby is large, and cold, although the welcoming in true East Malay style is warm. I never saw one person in the bar or the pool. The first room I was given smelt strongly of smoke which they tried to rectify by offering to spray deodoriser. The smell was heavy in the curtains. The furniture is damaged, walls and bathroom are are dirty. Breakfast was good, but they ran out of Yoghurt and were unable to replenish for our stay. Not a big deal. They do not cater for any dietary requests light Gluten Free. Most places in East Malaysia do not but you would expect more from a Pullman.

Kuching trip

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

The room is nice but I feel that the floor in some rooms need refurbishing.

Great hotel to spend your holiday

Customer review rating 5.0/5

Guest 2. Couples - Confirmed reviews ALL

Hotel: Hotel is nestled within walking distance of major attractions yet offering a serene retreat, it's truly a haven for weary minds. Upon arrival, we were allocated an Executive King Room (which we have booked for four nights) on the 20th floor. However, a minor issue with our key card prompted us to seek assistance. The front desk staff, including what appeared to be the manager, promptly intervened the next morning. They graciously offered us a choice between another Executive Room on the same floor or an upgrade to an Executive Suite due to the inconvenience. Opting for the latter, we were delighted with our decision for the remainder of our three-night stay. A highlight of our experience was undoubtedly the attentive service provided by Samantha and her team at the Executive Lounge. Their hospitality added an extra layer of warmth to our stay, making us feel truly valued and cared for. In conclusion, the Hotel not only boasts a tranquil atmosphere perfect for relaxation but also excels in customer service, ensuring any concerns are swiftly addressed with genuine care. Our stay was made memorable not only by the comfortable accommodations but also by the exceptional staff who went above and beyond to ensure our comfort and satisfaction. We look forward to returning to the Hotel for future visits, confident that we will be welcomed with the same level of hospitality and warmth. Feedback for Future Improvements: While our stay at the Hotel was exceptional overall, there are a couple of areas where future renovations could enhance guest experience even further. Firstly, in this digital age where electronic devices are essential, it would be beneficial to have additional plug bases conveniently located in the rooms. This would ensure guests can easily charge their phones and other devices without having to rearrange furniture or search for available outlets. Secondly, for guests staying in Executive Suites, a soap dispenser near the bathtub would be a thoughtful addition. This simple amenity would provide easy access to essentials during bath time, enhancing convenience and comfort.

Very disappointing.

Customer review rating 0.5/5

C. S. K. Couples - Confirmed reviews ALL

Room with broken sofa seats took two days to repair and not done proper. Bathroom mouldy with odour. Air cond blower loud mechanical humming sound. Cold water selection does not work at around 5pm, only hot water. Room not made up on 1 day after 10pm. Request for bottled water took one hour to deliver. Walkway to floor lift smells like odour of dead rat.

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a nice stay

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Other web-users rate our hotel

  • 1,234 reviews 8.7/10 Location
  • 2,510 reviews 6.9/10 Room
  • 1,916 reviews 7.4/10 Service
  • 122 reviews 4.4/10 WiFi
  • 1,161 reviews 8.1/10 Comfort
  • 1,099 reviews 5.2/10 Cleanliness
  • 619 reviews 7/10 Breakfast
  • 8 reviews 10/10 Beach

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