Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.2/5 2,336 reviews

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Pullman Kuching - Image 1
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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,336 reviews

Customer review rating 4.0/5

Andre K. R. M. Business - Confirmed reviews ALL

Fast check-in and check-out.

Customer review rating 4.5/5

Megat A. A. Solo - Confirmed reviews ALL

Overall, I was satisfied with the quality of service and the facilities provided during my visit.

Dear Mr. Megat A. A., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us at Pullman Kuching. We are delighted to hear that you found our services and facilities satisfactory. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 4.0/5

Nursyamimi N. K. Business - Confirmed reviews ALL

Good

Dear Ms. Nursyamimi N. K., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your detailed feedback following your recent stay at Pullman Kuching. We are pleased to know that you appreciated our well-located property, comfortable accommodation, and the quality of our culinary offerings. It is always rewarding to learn that our guests enjoy these aspects of their stay. However, we are truly sorry to learn about the inconvenience you experienced with the internet connectivity in your room. We fully understand how essential a reliable connection is, especially during business travel, and regret that this impacted your ability to work comfortably. Please rest assured that we are reviewing the network coverage on higher floors to ensure consistent and stable connectivity for all our guests. We are equally concerned to hear about the cleanliness oversight you encountered. Finding items left behind by a previous guest is certainly not reflective of our housekeeping standards. Please accept our sincere apologies for this lapse. Your feedback has been shared with our Housekeeping team for immediate review and reinforcement of our cleaning procedures, with particular attention to detailed inspections to ensure such matters do not recur. We truly appreciate you bringing these matters to our attention, as it allows us to improve our services and guest experience. We hope to have the opportunity to welcome you back again and provide you with a seamless and more comfortable stay that reflects the high standards of the Pullman brand. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 3.0/5

Ahmad A. M. R. Business - Confirmed reviews ALL

I recently stayed at Pullman Kuching and overall had a pleasant experience with a few areas for improvement. From the moment I stepped into the lobby, I was warmly greeted and ushered to the reception for check-in. The front office staff welcomed me with a smile and handled the process efficiently and smoothly. I truly appreciate the complimentary room upgrade to a suite, even though I did not receive the waterfront-facing room I had requested. Nevertheless, I was satisfied with the upgrade and the gesture. The room was clean, comfortable, and well-maintained. The in-room amenities were complete, which made the stay convenient and enjoyable. However, the parking rate was a downside. I paid approximately RM8–10 per night for hotel parking. It would be great if the hotel could consider offering complimentary parking for in-house guests, especially for a five-star property. Breakfast offered a good variety of options, which I appreciated. Unfortunately, I experienced an issue where one of the kueh I took contained a piece of plastic. I reported it to a waiter, but he simply smiled and walked away without addressing the matter properly. This was disappointing, as I would not expect such a mistake—particularly related to food hygiene—from a five-star hotel. Overall, the stay was comfortable thanks to the friendly front office staff and clean room. With improvements in service response and food quality control, the experience could be even better.

Customer review rating 3.5/5

Amiruddin A. M. Business - Confirmed reviews ALL

Not so helpful front desk staff

Other web-users rate our hotel

  • 862 reviews 8.6/10 Location
  • 1,635 reviews 7.2/10 Room
  • 1,409 reviews 8.4/10 Service
  • 84 reviews 2.8/10 WiFi
  • 658 reviews 5.9/10 Cleanliness
  • 412 reviews 7.6/10 Breakfast
  • 275 reviews 6.2/10 Value
  • 226 reviews 3.1/10 Pool

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