Grand Mercure The Hills Lodge 4,5 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.6/5 943 Bewertungen

ALLSAFE geprüftes Hotel

Unsere Unterkünfte

Wir bieten unterschiedliche Zimmer, z. B. unser Deluxe & Twin Share mit behindertengerechtem Zugang.. Außerdem haben wir einige unabhängige Suiten sowie mehrere Superior-Zimmer und Suiten.

Lage des Hotels

Grand Mercure The Hills Lodge

1 Salisbury Rd, Ecke Windsor Rd

GPS:-33.730104, 150.973204

Erreichbarkeit und Anbindung


Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Parkplatz
  • Shuttle
  • Restaurant
  • Behindertengerechtes Hotel
  • Wellness
  • Klimaanlage
  • WLAN
  • Frühstück
  • Bar
  • Konferenzräume


Chefkoch Ryan Goetzke hat ein Menü für jeden Geschmack zusammengestellt. Es umfasst sowohl Gourmetgerichte als auch einfache Speisen für den kleinen Hunger.

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Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.6/5  943 Bewertungen

TripAdvisor-Gesamtwertung  4.5/5  625 Bewertungen

Probus Christmas Lunch

Note Tripadvisor 1.0/5

Monica D Zertifizierte TripAdvisor Bewertung

This was a most disappointing event in terms of the food offering. The ham served was cold, salty and almost inedible with two very cold potatoes , salty seeded mustard and cold gravy. The Turkey option was just as bad with dry Turkey, what looked like a roll of dry bread "stuffing" which was hard and inedible along with the same cold gravy. The green vegetables, again cold, didn’t arrive until the mains were finished. Plum pudding option seemed to have come straight from the fridge, complete with a piece of plastic included in one. The pasttry option was the only saving grace. The self serve coffee machine was only working to half capacity, so long wait and no chocolates which were to have been included. A plate of tiny biscuits was handed around after everyone had finished their coffee. At $85 a head we expected a decent meal, but what was offered would have been sent back in a restaurant. There were 59 guests who definitely will not be returning to the Grand Mecure Hills Lodge to dine in the future

Probus Xmas Lunch Wed 14 Dec 2022

Note Tripadvisor 1.0/5

diane5457 Zertifizierte TripAdvisor Bewertung

The ambiance of the Hills Lodge is very nice. The function room was nicely decorated and there were plenty of staff to offer drinks and canapes (included in the $85 package). However, it went downhill from there. The main courses of ham or turkey were served alternately. The ham was served in thick wedges, with two roast potatoes, and a tablespoon of French seeded mustard. It looked unappetizing and the ham was very salty. It was served on lukewarm gravy. The turkey meal consisted of 2 or 3 thick slabs of overcooked, dry turkey, sitting on lukewarm gravy. It was served with hard discs of what was supposed to be stuffing. It was inedible. There were no vegetables on the plate but it did have the lukewarm gravy! Some tables had almost finished eating what they could before plates of greens arrived. The best part of the meal! Dessert was somewhat better: plum pudding with custard and icecream (quite nice) or a type of pastry with cream and nectarines (again, quite nice). We then had a long line to make our own tea and coffee. The tea was fine. The coffee was made with a Nespresso machine, one cup at a time. By the time you added milk, it was cold. Nice flavor, but cold. No chocolates were offered with the tea and coffee. When this was queried, the staff quickly came out with little biscuits, too late to have with tea and coffee! All in all, it was a very disappointing experience, and not worth the money.

Very Poor Response to Double Payment Query

Note Tripadvisor 1.0/5

Raju_homer Zertifizierte TripAdvisor Bewertung

Stayed at the hotel on the night of 27 November using a booking made through Expedia. Expedia charged me for the stay. However when we checked out on 28 November we were charged $180.97. On discovering of the double payment, I called the front office and the receptionist took my details and promised to make a refund asap. I subsequently sent an email on 6 December enclosing the Expedia payment receipt and the EFTPOS slip for the payment made on 28 November. To-date I have had no response to the above email and I find this to be very unprofessional. At the time of the check-out, the lady at the reception was more interested in eating in the room attached to the reception than serving the customer. I am still waiting for a response and looking forward to getting my refund of $180.97. NOT IMPRESSED!

Friendly but you are entering a accommodation maze without a lift

Note Tripadvisor 3.0/5

964olivia Paare - Zertifizierte TripAdvisor Bewertung

Our 2nd stay within 8 months. This time however our room had a smell, possible from a smoker? We had an event that night, so no time to complain before we had to head out again. All Staff friendly but this time we were put in a room on the furthest point (room 25) . Instructions on how to get to it were incorrect from check in lady & we were given two breaky vouchers for $30 each (when we paid for bed/breaky)? At checkin we were asked about our day (so far) & commented on our delayed trip using bus, train, metro and Uber to arrive with our luggage-yet when we checked in, no assistance with our luggage so we had to cart bags up/down a staircase maze to find our room whilst feeling like a packhorse. Breakfast was ok, still waiting on our egg order but again, staff were lovely.

Grosse Zimmer und alles sehr sauber

Note Kundenmeinungen 5.0/5

Hpm Geschäftsreisende - Bestätigte Mitteilungen ALL

Sehr freundliches Personal

Dear Hanzpeter, Thanks for posting a review. Its great to hear you enjoyed your stay with us. We hope to see you again soon. Regards, Mitch George General Manager

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