Mantra Parramatta 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 3.6/5 1.113 Bewertungen

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 Parramatta, Australien

Beschreibung

Hotel-Extras

  • Um mit einem Reservierungsberater zu sprechen, kontaktieren Sie uns unter 1300 987 610

  • Bahnhof- und Busbahnhofsnähe

  • Westfield Parramatta

  • Nähe zum Restaurantviertel

  • Kino 600 m entfernt

Unsere Unterkünfte

Lage des Hotels

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 Parramatta
Australien

GPS:-33.819519, 151.006438

Tel
Fax +61 2 9635 3388

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Parkplatz
  • Haustiere nicht erlaubt
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Konferenzräume
  • 100 % Nichtraucherhotel

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  3.6/5  1.113 Bewertungen

TripAdvisor-Gesamtwertung  3.8/5  2.178 Bewertungen

Deceiving

Note Tripadvisor 2.0/5

macis49 Zertifizierte TripAdvisor Bewertung

Extremely disappointed, like others i check the facilities available and then decide based on that, if you read the website they have a restaurant, a bar, room service, a mini bar, they do have them but they are all closed not available, if they'd have mentioned any of this at time of booking i wouldn't of booked, guess that's why they decieve you. Breakfast is average and expensive, don't expect choice or a selection its limited and you eat what your given. Book elsewhere imho.

Note Kundenmeinungen 3.0/5

Kornelia G. Alleinreisende - Bestätigte Mitteilungen ALL

Ich wohnte 2,5 Wochen im Mantra Paramatta in einem Studio mit kleiner Kitchenette. Es gab einen kleinen, aber ausreichenden Kühlschrank, Mikrowelle, je 2 Bestecke, Gläser, Tassen, 2 Platten Kocher, aber keine Töpfe, Pfannen oder andere Küchenutensilien. Der Schlafraum war recht groß und von der Ausstattung ok. Das Bad war geräumig, hätte aber mehr Abstellfläche haben können. Es war etwas aus der Zeit gefallen, war ungemütlich und hatte Krankenhauscharakter. Es gab TV, Telefon und WLAN. Das Doppelbett war gemütlich. Leider wurde bei mir nicht immer sauber gemacht. Nach 3 Tagen fragte ich nach und man meinte, das sei on meiner Rate nicht enthalten! Ich bezahlte AUD$ 200 / EUR 99 für ein EZ pro Nacht und Reinigung war da nicht inbegriffen?! Aufgrund meiner Beschwerde wurde dann wenigstens mein Bett gemacht und die Toilette gereinigt (es gab keine WC Bürste!). Auf dem dunklen Teppichboden konnte ich tagelang die hellen Flusen sehen. Gesaugt wurde nur sporadisch. Und in den 2,5 Wochen wurde mein Bett nicht einmal neu bezogen. Das Personal war freundlich, der eine mehr, andere weniger. Das Hotel lag außerhalb des Zentrums von Sydney. Mit dem Zug dauerte die Fahrt zum Circular Quay rund 1 Stunde. 3 Min fußläufig vom Hotel war die Zugstation und ein großes Shopping Center, die Westfield Mall mit unzähligen Modeläden, Cafés, Restaurants. Das war wirklich praktisch. Nächstes Mal würde ich definitiv ein anderes Hotel in Zentrumsnähe und besserem Service wählen.

Dear Kornelia, Thank you for your feedback. We’re sorry to hear that parts of your stay did not meet expectations. Your reservation was booked under a package that includes limited housekeeping services; however, we regret that this was not clearly explained at check-in and that the service you received was inconsistent. Your comments have been shared with our team for review. We’re pleased you found the location convenient and the bed comfortable, and we appreciate you taking the time to share your experience. Mantra Parramatta

Still run down and not worth the stay

Note Tripadvisor 1.0/5

David E Zertifizierte TripAdvisor Bewertung

We stayed here two years ago and it was run down then. It hasn't changed and possibly could be worse than then. Checked in early at 1230 (as arranged as we had things to do) and was upgraded to a spa apartment as per our Accor level which was good. However when we got to the room, the noise from the air conditioning was horrendous. It wasn't just the blowing but something vibrating in the service void. With just the fan running it was 9db with the air cond on it was 35db. We could actually hear it in the corridor before we got to the room. We were offered another room in the same position next to the service void on another floor which was 50% better but even the staff member showing us said she will find us another one without any prompting from us. It was 3pm though by the time we finally got a room and we had to miss one of the items we had planned and had driven 4 hours for. You can't tell me that noise just popped up on that day. The hotel itself, outside of the reception and bar, is run down and somewhat grubby although the rooms were clean. One lift didn't work, the other had buttons missing for certain floors on each side with the void covered with tape that had been punched through allowing access to the inner workings of the panel (surely that can't be safe), exposed wires in hallways, large chunks of missing tiles at the pool, towels from the day before sitting there at the pool the next day, covers off parking gate machinary. It really felt like a dodgy 2 star hotel not an Accor hotel. The other hotel around the corner from another international chain is a mcuh better option. We should have known better than to stay loyal to Accor on this particular occasion given our past experience - but we try. If it was not for the convenience of location this hotel would have nothing going for it. The reception staff though were excellent in understanding these problems and any other query we had and proactively explained member benefits which is always good rather than trying to extract them from staff. It's just a shame they don't have the support of management/owners in looking after the upkeep of the hotel thereby making their jobs harder.

Dear Guest, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disruption caused by the air-conditioning noise and the condition of the facilities, which clearly did not meet expectations or our brand standards. We regret that these issues impacted your plans and overall experience, especially given your loyalty and previous stay. Your comments regarding maintenance, safety, and upkeep have been escalated to senior management for urgent review. We’re pleased to hear our reception team provided supportive service, and we agree they deserve better support. We truly appreciate your honesty and are sorry we fell short on this occasion. Mantra Parramatta

Great location with lovely staff but hotel needs refurb

Note Tripadvisor 4.0/5

Matelita K Zertifizierte TripAdvisor Bewertung

Great location being close to Westfield, train station and many restaurants. Lovely staff although reception phone wasn’t always answered from room but didn’t mind the trek down as they were very accomodating dealing with in person regarding requests for pillow, toilet paper, towel. Sofa bed was faulty and shower curtain needed change which was rectified by housekeeping easily. Prepaid buffet breakfast at $24 which was much cheaper than walk in price of $30 and was adequate with many options. Dining appeared only serviced by 2 staff, 1 cooking and 1 managing room and bar by herself who were superb considering there were many of us. Stayed on weekend so dining was not open for lunch&dinner but there are many great eateries nearby and we delivered our favourite food in with ease. Parking was convenient and secure underground with access straight to room floor in lift from carpark at $20 a night. Stayed in 1 bedroom apartment, while very clean, spacious and functional with balcony view of pool and fully equipped with all necessary utensils, appliances, hot plate to cook, washing machine/dryer (including dishwashing liquid&powder). Aircon system was uncomfortable and kept blowing cold air at 26 temp so turned it off but it is winter so room was cold. Bed was tired&uncomfortable however pillows and sheets were nice and clean. Requested extra pillow as there was only 2 on bed with cushions and 1 in cupboard. Will not return until hotel has refurbishment upgrading bed, aircon system, etc. The winning factor is their great staff and convenient location that makes one overlook the hotels need for upgrade.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Guter Ausgangspunkt, um Sydney und Umgebung zu erkunden

Note Tripadvisor 4.0/5

bettinat2018 Paare - Zertifizierte TripAdvisor Bewertung

Wir hatte ein Doppel-Zimmer mit kleiner Küche , die uns persönlich leider zu klein war. Ansonsten alles top, die Mitarbeiter waren super freundlich und entgegenkommend und das Hotel ist nur ein paar Gehminuten von der Zugstation und Einkaufsmöglichkeiten entfernt.

Hi bettinat2018, thank you for the positive comments and we look forward to welcoming you back again soon.

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