ibis Amman 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 1.020 görüş

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Açıklama

Otel ekstraları

  • Daily breakfast from 06:30 AM to 10:30 AM

  • Opposite Amman Mall

  • Free WIFI

  • 6 Meeting rooms

  • GYM

Konaklama olanaklarımız

Otelin konumu

ibis Amman

61 Mohd Fayadh Al Assaf Street, PO BOX 4606, P.O Box.4606,
11953 AMMAN
Ürdün

GPS:31.990072, 35.864897

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

OOPEN PASTA & GRILL

OOPEN PASTA & GRILL

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  1.020 görüş

TripAdvisor Derecesi  3.9/5  1.051 görüş

Avis müşterileri puanı 1.0/5

Hasan A. Aileler - ALL için doğrulanmış yorumlar

12 yaşındaki kızımız ile seyahat ediyoruz. Otelinizde All Accor üyeliğimle 1 yetişkin, 1 yetişkin ve çocuk olmak üzere 2 oda rezervasyonu yaptım.Bildiğiniz üzere otelinizde konaklamaya kahvaltı dahildir. Kahvaltıya indiğimizde görevliye 2 oda olduğumuzu söyledik.O da rezervasyonda 2 kişi görünüyor Çocuk için ekstra ücret ödemeniz gerekiyor diye ısrar etti.Bizde rezervasyonumuzun kahvaltı dahil olduğunu söyledik ve sonrasında kahvaltı yapmadan restauranttan ayrıldık.Biz kahvaltıya saat 10.00 gibi inmiştik. Ancak zaten yiyecek hiçbirşey kalmamıştı. Sonrasında biz resepsiyondayken bir bey gelip bizi kahvaltıya davet etti.Ancak mevcut durumdan rahatsız olduğumuz ve küçük düşürüldüğümüz için gitmedik ve otelden ayrıldık. Zaten misafir yorumlarını okuyarak ve bilerek fiyatı uygun diye tercih ettik.Ancak odanın bu kadar eski olmasını beklemiyordum.Bu arada resepsiyondaki arkadaş connect oda konusunda yardımcı oldu.Ayrıca tek bir rezervasyon yapmama rağmen sistem iki ayrı rezervasyon oluşturmuş.

Dear Mr. Hasan A., Please accept our sincerest apologies for the truly unacceptable experience you and your family encountered during your recent stay at Ibis hotel Amman. We are deeply concerned and saddened to read about the multiple issues you faced, and we understand completely why you felt humiliated and chose to leave without breakfast. This is certainly not the standard of service we aim to provide, especially to our valued All Accor members. We have taken your detailed feedback very seriously and are addressing each point immediately: Breakfast Policy and Staff Interaction: We are truly sorry for the misunderstanding and the way the breakfast situation was handled. Our policy clearly states that breakfast is included for children within the specific room type and booking conditions, and there should have been no dispute or request for extra payment in your situation. We are launching an immediate review of our breakfast service procedures and conducting retraining with our team to ensure all staff are fully aware of our policies and deliver service with empathy and accuracy. Breakfast Availability: We are very sorry that you found the breakfast buffet empty at 10:00 AM. This is far below our standards for availability during service hours. We are reviewing our replenishment protocols to ensure all guests, regardless of their breakfast time within the service window, have a complete and satisfying meal. Feeling of Humiliation: We are profoundly sorry that our team's actions caused you to feel uncomfortable and humiliated. This is absolutely unacceptable, and we regret that your family's morning was ruined. Room Condition: We apologize that the room did not meet your expectations and appeared dated. We continuously work to maintain and update our accommodations, and your feedback highlights an area where we clearly need to accelerate our efforts. We appreciate the positive note regarding the connecting room facilitated by our receptionist. Reservation System Issue: We also apologize for the inconvenience caused by the system creating two separate reservations despite your single booking. We are investigating this technical issue to prevent future occurrences for our guests. We understand that an apology cannot fully reverse the negative experience you had, but we truly hope you will allow us to make amends. Thank you again for bringing these critical issues to our attention. We are committed to learning from this and implementing meaningful improvements. Kind Regards Lama’ Almasarwah Rooms Division Manager

Ok for a couple of nights while exploring Amman

Tripadvisor puanı 3.0/5

James D TripAdvisor onaylı yorum

We didn’t book this hotel expecting luxury, we booked it for the price and the convenience. But I do expect cleanliness from a chain like Ibis, and unfortunately the room was grubby - the carpet was not vacuumed and the bathroom was dirty. However, we found the bed to be comfy, the car parking is a positive, and the omelettes made by the chef at breakfast were nice! We would’ve liked some fruit at breakfast though.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We appreciate your comments regarding our convenient location, comfortable bed, parking facilities, and our chef’s freshly prepared omelettes at breakfast. It is always encouraging to know what our guests enjoyed during their stay. At the same time, we sincerely apologize that the cleanliness of the room did not meet your expectations. This is certainly not the standard we aim to deliver, and your remarks have been shared with our housekeeping team for immediate attention and improvement. Your feedback regarding breakfast variety, including fruit selection, has also been noted. We truly value your comments as they help us improve, and we hope to have the opportunity to welcome you again for a more pleasant experience in the future. Kind Regards Lama’ Almasarwah Rooms Division Manager

Great stay

Tripadvisor puanı 4.0/5

A91B TripAdvisor onaylı yorum

I stayed here last year I had 2 rooms me and my friends, room were okey , staff were very friendly and professional , breakfast was good and plenty of choice , area was central and safe really liked it only issue I booked a room type and got a different room type as they didn’t have any other options but other than that was nice stay .

Dear A91B, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the friendly service, breakfast variety, and the central location of our hotel. However, I apologize for the room type discrepancy you experienced. We strive to accommodate all guest preferences, and I regret that we were unable to fulfill your original booking. Your input is valuable, and we will consider it for future improvements. Kind Regards Lama Almasarwah Rooms Division Manager

Best stay

Tripadvisor puanı 5.0/5

Departure56936 TripAdvisor onaylı yorum

Very good stay Adele and lama were professional The front office team were friendly The hk team and the service was nice thank you Ibis team

Dear Departure56936, Thank you for your kind words regarding your recent stay. We are thrilled to hear that our team, particularly Adele and I, made a positive impression on you. Your feedback is greatly appreciated and inspires us to continue providing excellent service. Kind Regards Lama Almasarwah Rooms Division Manager

Avis müşterileri puanı 5.0/5

Cahit A. İş - ALL için doğrulanmış yorumlar

Otel çok iyi konumda, temiz ve ilgili elemanlar var.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thank you and best regards, Adele Habaybeh Asst. Front Office Manager

ile iş birliği içinde TripAdvisor

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  • 416 görüş 4.2/10 Hijyen
  • 340 görüş 2.6/10 Konfor
  • 184 görüş 5.5/10 Kahvaltı
  • 127 görüş 3.8/10 Otel Donanımları

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