소피텔 필리핀 플라자 마닐라 5성

고객 평점 (ALL 평가) 4.3/5 5,854 리뷰

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호텔 위치

소피텔 필리핀 플라자 마닐라

CCP Complex Roxas Boulevard, Pasay City
1300 마닐라
필리핀

GPS:14.55346, 120.980791

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  5,854 리뷰

TripAdvisor 평가  4.5/5  8,142 리뷰

2023으뜸 시설

Great Hostess

트립어드바이저 평점 5.0/5

Seaside811941 TripAdvisor 인증 리뷰

At the Club (10th) floor we meet Friscian is a great Hostess she's cheerful,helpful and goes out of her way to take care of the client. She goes out of her way to make sure you are at home. Take the time to make sure your are satisfied with the Amenities at the club level.

Bonjour Seaside811941, Thank you for the great review of our hotel! Your kind words to Friscian will be shared with her as a form of recognition for her excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Beautiful hotel, gracious hotel staff, good food, rooms need renovations

트립어드바이저 평점 4.0/5

C G TripAdvisor 인증 리뷰

The lobby, property and all of the amenities are gorgeous. All of the employees are very kind and there's nothing but generous hospitality. Breakfast at the Spiral was delicious with a French omelette station, Eastern Indian food, Filipino, fruit, cereal, breads, ice cream, etc. Lots to choose from and well worth the cost. We're here for our honeymoon and we asked if the hotel would do something nice for us. A man named Jessie who's part of the hotel staff took the time to not only bring us cake, but crafted towels in the shape of swans forming a heart. He also gave us a two teddy bears, real pink roses for the Mrs, there's new pillow cases with Mr and Mrs on them and a hand written card for us. I will say this is more than either of us expected and Jessie and the hotel went above and beyond there. Not to mention he did a great job cleaning the room for us while we were out. The only complaint I have is about the room and the dire need of renovations. The room itself doesn't match the rest of the luxury that you feel from the rest of the hotel. It's all clean but lacking in some amenities and decor. Brown is not a very appealing color for the carpet or many of the trim. I'm also baffled there's a window that allows you to see inside of the bathroom. Sure there's blinds but what's the point? The TV are 2016 Sony Bravia which is fine but there's no way to get them connected to the Internet. This means you cannot use the built in Netflix or YouTube apps or cast from your device to the TV. You're met with an error on the TV and the staff told me there's no way to connect them to the Internet. Your only choice for TV is coaxial cable that's 480i and it's like watching TV in the 90s again. It's something I find baffling to see in a 5 Star hotel in 2024. Some cheap TCL smart TVs that are allowed to access the Internet would go a long way.

Dear cgD1555JD, We very much appreciate your comments regarding your stay at the Sofitel Philippine Plaza Manila. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dey Medina Quality Officer

Greta stay

트립어드바이저 평점 5.0/5

Alicia E TripAdvisor 인증 리뷰

Had a wonderful stay. The Buffett the morning is extremely crowded but the staff were very kind and wonderful. Enjoyed the pool, gym and spa and Alfred did a wonderful job in keeping my room beautiful throughout my stay! Would definitely recommend.

Bonjour aliciaeE5256TB, Thank you for the great review of our hotel! Your kind words to Alfred will be shared with him as a form of recognition for his excellent service. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dey Medina Quality Officer

Buyer beware

트립어드바이저 평점 1.0/5

John H TripAdvisor 인증 리뷰

Charged an extra 10k peso(double room rate) to add 1 cheap bed / mattress to the room. Other than this, it is large overall and quite well maintained but getting duped on check-in seriously soured what should have been a good experience. Buyer beware

Dear John H, Thank you for sharing your feedback. We apologize if we did not meet your expectation during check-in. Rest assured that we take such matters seriously and your comment will be taken into account. We appreciate your kind words regarding our well-maintained facilities. We hope this isolated incident will not deter you from visiting us again. Kind regards,

Our go-to hotel, but not for the poolside restaurant.

트립어드바이저 평점 5.0/5

kenshen TripAdvisor 인증 리뷰

The hotel is great, the service is excellent, the rooms are very clean and comfortable. We were greeted and assisted right as soon as we got to the lobby. That is first class service right there, with warm Filipino hospitality. Loved this. Spa: really good service and relaxing ambience. The shower area and amenties were great. Not a lot of people so we were able to really relax and enjoy here. Poolside: The kids loved this! Pool was big and slide were great. There was an area near the pool restaurant that had a lot of debris from trees and small trash. Quite uncomfortable to see, especially weird that someone was going around removing debris from the pool but seem to ignore this part? Not something you expect to see in a 5-star hotel pool. Spirals: breakfast options are great here, there is more than one egg station so you dont have to wait long for your custom egg order. Lots of bread options. Cheese room is great. If you go for Sunday Brunch, there's even more options that are really good, though the price is very high. Servers are very helpful and quick to assist. Poolside restaurant: Not great. We ordered three dishes and four drinks, we were not impressed with any of them. Drinks were watery, food bland or not warm. We ordered mais con yelo (corn with ice, milk and sugar) as a refreshing snack by the pool and we were embarrassed than foreigners will think this is how Filipinos serve mais con yelo. I've had creamier, better tasting ones from street vendors, seriously. It was watery, bland and barely had corn. Please dont serve Filipino dishes if you cannot do it well. Sportsbar: reeked of cigarette smoke. Couldnt stay for long. I'm sure others liked it, but not us. Room service (food): Excellent. Food was delicious and arrived not too long after ordering and was still hot/warm. Loved this. Club Millesime: snacks and cocktail options were quite good. I'm glad we tried the club room so we were able to try this. Wine selection were good also for different palates. Great place, food and service.

Dear kenshen, We very much appreciate your comments regarding your stay at the Sofitel Philippine Plaza Manila. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dey Medina Quality Officer

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,377 리뷰 8.6/10 위치
  • 4,989 리뷰 6.8/10 객실
  • 5,885 리뷰 8.4/10 서비스
  • 100 리뷰 6.7/10 인터넷 가격
  • 2,701 리뷰 8.1/10 레스토랑
  • 1,596 리뷰 6.2/10 청결도
  • 1,372 리뷰 6.8/10 안락함
  • 1,302 리뷰 8.5/10 조식

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