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Отель Novotel Гонконг Городские ворота

Примечание: отзывы клиентов 4.4/5 Отзывов: 12 659

сертифицированный отель ALLSAFE

Забронировать этот отель

Номер 1

Число гостей
Возраст детей

Гарантия лучшей цены

Как это работает?
Accor Live Limitless

Станьте участником — бесплатно!

При бронировании в этом отеле:

  • Я коплю Статусные и Наградные баллы

  • Я могу использовать Наградные баллы

  • Получаете преимущества

  • Я могу воспользоваться тарифом участника

+ 24 Услуги

Особенности отеля

  • Бесплатный шатл из аэропорта каждые 20 минут с 6:00 до 23:40. T2 - стойки 29/30 для посадки

  • Большой открытый бассейн и круглосуточный фитнес-центр

  • Прямой доступ к торговому центру Citygate Outlet и станции метро Tung Chung

  • Удобный доступ к Диснейленду, канатной дороге NP360 и выставочному центру AsiaWorld-Expo

  • Конференц-залы с естественным освещением

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 14h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Удобства для детей
  • Отель с номерами только для некурящих
  • С кондиционером
  • HONG KONG INTL
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • ПОЗДНИЙ ВЫЕЗД ДО 17:00Платные услуги
  • Химчистка / глажка
  • Обмен валюты
  • Носильщик
  • Консьерж
Развлечения и отдых
  • Бассейн без подогрева на улице
  • Фитнес-центр
  • Удобства для детей
Питание
  • ЗавтракПлатные услуги
  • Ресторан (-ы): 3
  • Бар (-ы): 1
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 9
  • Веб-уголок для Mac
  • Заказ услуг печати/копирования

Расположение отеля

Novotel Гонконг Городские ворота

51 Man Tung Road
Tung Chung
 гонконг
сар гонконг (китай)

Телефон: +85236028888

Факс: (+852)36028899

Заезд с 14h00

Выезд до 12h00

  • TUNG CHUNG MTR STATION :  Tung Chung Line Tung Chung MTR Station

  • На самолете

    HONG KONG INTL На расстоянии 4 км / 2,49 миль - Шаттл бесплатно

  • На корабле

    TUNG CHUNG FERRY На расстоянии 0,4 км / 0,25 миль

GPS:22.291456, 113.943207

Наши номера

Мы предлагаем 440 номеров 4 типов с видом на море и горы. В номере с двуспальной кроватью вас ждет открытая ванная комната с непрозрачной перегородкой и тропическим душем. В номерах с двумя односпальными кроватями есть отдельная ванная комната с ванной. Предоставляется раскладная кровать (платно). Бесплатное размещение и завтрак - шведский стол для одного ребенка до 16 лет. Ребенок должен проживать в номере с родителями и завтракать вместе с семьей. Дополнительная кровать предоставляется платно.

Номер Standard с 1 двуспальной кроватью

Номер для людей с ограниченными возможностями
  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Вид на горы, Вид на аэропорт *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • рабочий стол(...)

Номер Standard с 2 односпальными кроватями

  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Вид на горы, Вид на аэропорт *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • рабочий стол(...)

Номер Superior с 1 двуспальной кроватью

  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Вид на аэропорт, Вид на горы *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • рабочий стол(...)

Номер Superior с двумя односпальными кроватями

  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Вид на горы, Вид на аэропорт *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • рабочий стол(...)

Номер Executive Premier с 1 двуспальной кроватью

  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Вид на горы, Вид на аэропорт *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • рабочий стол(...)

Номер Executive Premier с двумя односпальными кроватями

  • Максимальное количество гостей: 3
  • Площадь: От 28 / 301 sq ft
  • Виды: Вид на аэропорт, Вид на горы *

При наличии свободных номеров

  • Беспроводной Интернет в номере
  • Высокоскоростной Интернет
  • Минеральная вода в номере бесплатно
  • Возможность приготовления чая/кофе
  • рабочий стол(...)
Номера

Наши бары и рестораны

ESSENCE

Тип кухни: Интернациональная кухня

Delicacies are prepared in the open kitchen with a variety of cooking stations. Our talented chefs will bring you the freshest taste of breakfast, lunch and dinner buffets or an a la carte menu blending all your Asian and Western favorites.

Обед

06:00 - 14:00

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

14:00 - 23:00

  • Пн
  • Вт
  • Ср
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  • Вс

OLEA

Тип кухни: Средиземноморская кухня

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Обед

12:00 - 14:30

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

18:00 - 22:00

  • Пн
  • Вт
  • Ср
  • Чт
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  • Сб
  • Вс

MOCCATO

Тип кухни: Кафе

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

Обед

  • Пн
  • Вт
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  • Вс

Ужин

  • Пн
  • Вт
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ANDANTE

Недоговорная фотография

В лобби-баре регулярно проходят прямые трансляции спортивных мероприятий на большом экране проектора. Счастливые часы в баре Andante с 17:00 до 20:00.

Обед

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ужин

  • Пн
  • Вт
  • Ср
  • Чт
  • Пт
  • Сб
  • Вс

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 9

  • Максимальный размер: 370 м²

  • Максимальная вместимость: 300 человек

  • Максимальная вместимость банкетного зала: 276 человек

Узнать подробнее

Отзывы наших гостей о
Novotel Гонконг Городские ворота

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.4/5

Отзывов: 12 659

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 5 112

2020 Сертификат качества TripAdvisor
Сертификат качества 2020

Staycation for one evening

Примечание: Tripadvisor 3.0/5

cassy419 15/04/2021 Реальные отзывы TripAdvisor

As an Accor member, we were not greeted in the best way. Upon arrival to the front desk, we lined up at the priority check in, in addition to having completed online check in. One of the staff (later found out she is called Theresa) came and said, "line up over there, no one is serving this line" without any eye contact. If that check in counter is shut for members, shouldn't there be a sign to indicate that? Even if that counter is not operating, the staff could ask guests kindly to use the rest of the lines to line up. If online check in does not make any difference to the check in process, then why should guest waste time to complete online check in prior to the arrival?

Dear cassy419 Please allow me to reach out to you and express my sincere apologies for the issues you have encountered during your arrival. Your feedback has been shared with my Front Office team and it has been discussed within the team. Most certainly, the experience you have had is not what we strive to deliver to our guests and moreover our loyal members. Your comments are very valuable and helpful to us and I would like to ensure you that we take them very seriously. Within our management team we have reviewed the processes and issues related to your experience and will conduct a proper training to avoid similar case happen. I remain at your disposal and sincerely hope that we will get an opportunity to welcome you back in the future and regain your faith in our hotel. Sincerely Johnny Ng Front Office Manager

The hotel is not clean

Примечание: Tripadvisor 3.0/5

sallywlliu 14/04/2021 Реальные отзывы TripAdvisor

I find the toilet is dirty which the walls has got moldy and the room has some smell. And cannot make the booking of the meals for buffet which make me disappointed. The slippers can be improved which give better quality.

Dear sallywlliu, Please allow me to reach out to you and express my sincere apologies for the issues you have encountered during your stay. Your feedback has been shared and it has been discussed within the team. Most certainly, the experience you have had is not what we strive to deliver to our guests. Your comments are very valuable and helpful to us and I would like to ensure you that we take them very seriously. Within our management team including Housekeeping and Engineering we have reviewed the processes and issues related to your experience and will conduct a thorough inspection of all the rooms. Additionally, it is important to us to review the room cleaning process and we will take corrective actions in order to avoid this from reoccurring and ensuring our guests can feel comfortable. Please rest assured that appropriate actions will be taken. I remain at your disposal and sincerely hope that we will get an opportunity to welcome you back in the future and regain your faith in our hotel. Sincerely Johnny Ng Front Office Manager

Meal arrangement was disappointing

Примечание: Tripadvisor 2.0/5

Chengs123 13/04/2021 Реальные отзывы TripAdvisor

I’ve booked romantic package direct with the hotel at $1388, inclusive of dinner and breakfast buffet. But my experience was very disappointing. 1. I presume there is lowest price guarantee through direct booking with hotel, but it wasn’t. The price was lowered through booking with KLook which was $1188. When I sounded this out, nothing changed. 2. I requested high floor, but I was given a middle level floor, and at first assigned a room facing directly the residential buildings. When I requested for a change, another better view one was given. I presume that the hotel will firstly provide a better room to member, but not when upon request. 3. The worst experience was the meal arrangement! We, and other guests, had to line up and wait for 30 minutes before serving a table for the dinner buffet! And the restaurant was too full that guests had to line up a long queue to get food. I was totally annoyed with such arrangement and without the desire for the food. Same situation for breakfast time, though the waiting time to get a table was a bit shortened, but the queues for all the popular food, such as omelette, was too long for anyone to wait! The reception staff were friendly, but the management was poor and arrangement disappointing!

Dear Chengs123, First and foremost I would like to extend my sincere apologies for the experience you have had during your recent stay with us. We certainly could have handled the situation better and it will be internally reviewed with our teams, If possible, I wish l could have a chance to discuss all those matter personally, please do not hesitate to contact me directly at H6239-FO@accor.com, and I sincerely hope that the experience has not tarnished your image of us. With that being said, I hope we can welcome you back in the near future and I will personally ensure your comfort here with us. Best Regards Johnny Ng Front Office Manager

Noise

Примечание: Tripadvisor 3.0/5

billykuo 30/03/2021 Реальные отзывы TripAdvisor

I have extended the room check out to 4pm. However, there is terrible noise due to renovation starting from noon. The noise keeping going to 3pm. This is unpleasant and i wont extent if notice in advance.

Dear billykuo, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that the construction work disturbing your stay; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Need more training to the staff

Примечание: Tripadvisor 2.0/5

Ho P 21/03/2021 Реальные отзывы TripAdvisor

We can't see any smile from all the front desk staff. We have a welcome drink coupon to have a drink at the buffet restaurant. When we entered the restaurant before 9:00pm there was no staff to take care of us. We had searched a waitress to tell here we would like to have a drink here, she said the restaurant will close at 10:00pm, that means we are not welcome. She told us to wait. We waited for 10 mins. Finally, we can sit down and have a drink, but we have a bad feeling on it.

Dear Ho P, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Terrible service and lack of integrity

Примечание: Tripadvisor 1.0/5

yau1234567 15/02/2021 Реальные отзывы TripAdvisor

This is my worst experience. Different staff gave different information and they denied what they confirmed with affronted attitudes. I will not choose any Novotel hotels and renew the Accor Plus membership again in the future.

Dear yau1234567 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Nice staycation

Примечание: Tripadvisor 4.0/5

Curious26745372839 27/12/2020 Реальные отзывы TripAdvisor

Nice gesture for room upgrade, the house keeping on our floor was very proactive and friendly with her service. She is an asset to the hotel. This is in contrast with a senior manager of the hotel who comes for breakfast everyday frowning, this aged man who came in suite and tie dines alone and does not reflect the service culture for the hotel well.

Dear Curious26745372839 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

ROMANTIC STAYCATION PACKAGE

Примечание: Tripadvisor 4.0/5

TSUNFAI8 07/11/2020 Реальные отзывы TripAdvisor

A good experience at Tung Chung Area, enjoy a ride on Ngong Ping 360. Staff provide good service and hospitality. A good stay, thus enabling a relaxation of current stress. We have a good airview of the Airport when having a ride on Ngong Ping 360. When staying inside the hotel room, we also have a good sight of the Airport.

Dear TSUNFAI8 It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Magnificent room and view

Примечание: Tripadvisor 5.0/5

npcnp2pc 04/07/2020 Реальные отзывы TripAdvisor

My booking is a Premier room which is spacious with an excellent view. We were offered free access to the Premier Lounge on 21st Floor and we loved the cosy environment and light refreshments. This added extra delight to my experience with the hotel.

Dear npcnp2pc We very much appreciate your comments . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Отличный сетевой отель

Примечание: отзывы клиентов 4.5/5

Д. Семьи - 15/02/2020 Проверенные отзывы - ALL

Всё что нужно от отеля у аэропорта - трансфер, нормальный сон, хороший завтрак.

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

great stopover hotel in Hong Kong

Примечание: Tripadvisor 4.0/5

egchew 13/02/2020 Реальные отзывы TripAdvisor

This is a very good stopover hotel when you are having a long layover in Hong Kong. It is not far from Hong Kong Airport and they provide you a free airport shuttle. The journey only takes not more than 10 minutes. It is super convenient. What I love about this Hotel over the other airport hotel is that it is located next to a shopping mall. So if you are tired of Hotel food and would like to have something different, you can just pop over and look at what it has to offered. The service is also friendly. The staff are very helpful. The only downside is that the hotel looks a bit dated. Other than that it is very clean and tidy. If I am ever having a stopover in Hong Kong, this would be the first hotel I would consider.

Dear engghee68 We very much appreciate your comments. It is our pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Poor processes

Примечание: Tripadvisor 3.0/5

Randall C 03/02/2020 Реальные отзывы TripAdvisor

This is the 4th time I have stayed at the Novotel Citygate in HK. Each time the process has failed. I book 2 interconnecting rooms and an extra rollaway bed for a family of 5 to overnight. Each time before the booking I am notified that we have interconnecting rooms and the rollaway for additional $. Each time we arrive the interconnecting rooms are not open and the bed is not in the room. This requires a call to housekeeping (this time at 3am) to get the doors unlocked and the bed made up. This is incredibility frustrating with a tired family. I can forgive this process error once or maybe twice but 4 times in a row clearly the process of booking vs the order to be fulfilled by housekeeping is not working. The rollaway beds are as hard as a rock also. We make do by using the extra pillows in the rooms to pad it out. I have also never received any welcome item as a Platinum guest which while not really required is something I do receive at other Accor hotels that I frequent.

Dear Randall C Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that we once again fail to delivery our promise; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have personally check and update all your personal profile in the system to stop the issue, and avoid the case happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Супер

Примечание: отзывы клиентов 5.0/5

О. Пары - 01/02/2020 Проверенные отзывы - ALL

Удобное расположение

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Good location and services

Примечание: Tripadvisor 4.0/5

jeffreysX83NU Family - 17/01/2020 Реальные отзывы TripAdvisor

Stayed the hotel 3 times during stop over in Hong Kong in Dec 19 & Jan 20. Bath room and beds were clean however the carpet was tired. A steam cleaning carpert needs to be done. Overall it's expensive per night stay.

Dear jeffreys83NU Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Poor

Примечание: Tripadvisor 2.0/5

kawaicathryns Family - 15/01/2020 Реальные отзывы TripAdvisor

Staffs who in restaurant are really poor attitude. Generally, hotel is in good location and it direct connect with the shopping mall. However, the facilities in hotel are old. Water for shower is too weak. The worst thing is the staff attitude is ready bad.

Dear kawaicathryns Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

if you need to stay close to the airport and love to shop or do some site seeings this one is perfect

Примечание: Tripadvisor 5.0/5

friedavdw Couples - 15/01/2020 Реальные отзывы TripAdvisor

we came back from a trip and our flight was at midnight so I booked a day room at the Novotel which I can recommend. Location is perfect, inside a mall very close to the airport ( they deliver a free shuttle service ) amazingly good breakfast and also close to some site seeing. Room was clean big and very quiet. The subway is also leaving from the mall so this hotel has it all.

Dear fvandewouwer We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Mana

Отлично!

Примечание: отзывы клиентов 5.0/5

Л. Пары - 12/01/2020 Проверенные отзывы - ALL

В номере есть всё. Прекрасный завтрак. Расположение удобное. Трансфер в аэропорт каждые 20 мин. Спасибо за всё! Остановимся ещё раз, если будем в Гонконге.

Dear Guest It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Disappointing stay

Примечание: Tripadvisor 3.0/5

kelvinw00 Business - 10/01/2020 Реальные отзывы TripAdvisor

Had stayed at the hotel a few times before, and it has been good so far. On this trip, however, the drain was choked in the shower in one of the premium rooms, and the water was not flowing down while I was showering. Credit to the hotel that they did fix it within the same day, but surprised that this happened in one of the premium rooms.

Dear kelvinw00 Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Great for Shopping

Примечание: Tripadvisor 5.0/5

gracechuahy Family - 08/01/2020 Реальные отзывы TripAdvisor

Hotel was directly connected to the outlet shops at Citygate, which was great. There was plenty to see, do and eat at the outlet malls. The rooms were of a good size and comfortable. All in all, a good stay.

Dear gracechuahy We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Front Office Manager

Excellent location

Примечание: Tripadvisor 3.0/5

leekaiching Family - 07/01/2020 Реальные отзывы TripAdvisor

Excellent location because it is in the mall that you can get everything you need or it is so close to the HZM bridge if you want to go to mainland China. However, the rate is so high in view of the current situation in HK comparing with other hotels. Also, the housekeeping service and front desk service needs to be improved. We have upgraded to suites that should provide 2 pressing service daily but housekeeping said it is only 2 pressing service during each visit. This showed that they did not understand what the hotel is offering. Also, I have guaranteed all expenses and incidentals of my stay but the front desk said I did not and I have to pay for a HKD500 bottle of wine immediately. I paid by cash and what is this service? I am disappointed when you have paid nearly USD5k in this hotel.

Dear leekaiching Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Front Office Manager

Последние отзывы: 20

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