Mondrian Гонконг (скоро открытие) 5 звезды

Dear Elena V., Thank you for sharing your detailed feedback regarding your recent stay with us. We are absolutely delighted to hear that you enjoyed our excellent location, stunning views from the restaurant, fully equipped rooms, delicious à la carte breakfast, and the professional assistance from our staff. However, we sincerely apologize for the issues you encountered, including the small bathrobe, the extra charge for the room upgrade, and any confusion due to language barriers. We will review our processes to ensure clearer communication and more suitable accommodations. Regarding the lack of bottled water, we have introduced water purifier to promote sustainability, but we appreciate your suggestion and will explore options to enhance convenience. Your insights are invaluable to us as we strive to improve the guest experience. If you have a moment, we would be grateful if you could share your thoughts on TripAdvisor — your review will help other travelers and provide us with further guidance. We look forward to welcoming you back for another exceptional stay. Warm regards, Hyde Sit Mondrian Services Manager

Dear Vladimir M., Thank you for your wonderful review and for highlighting so many aspects of your stay. We are delighted to know that you had such a positive experience with us. It is rewarding to hear that our prime location served you well, providing easy access to the metro and the embankment, as well as the convenience of the nearby K11 complex. We are also pleased that you enjoyed the comfort of our spacious rooms, the cleanliness of our facilities, and our high-speed connectivity. Our team takes great pride in our breakfast service, and we are thrilled that the panoramic views of the bay added a special touch to your mornings. Your feedback is incredibly encouraging to our entire staff. If you have a moment, we would be honored if you would share your experience with the global travel community by posting a review on TripAdvisor. Your insights are invaluable to fellow travelers and help us continue to provide exceptional service. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another memorable visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Natalia P., Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and found our hotel to be in a great location with delicious breakfasts and friendly staff. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Olga S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback about your recent stay. We are pleased to hear that you enjoyed our convenient location, beautiful views, and found our team to be friendly. We truly appreciate your insights regarding the noise near your room, particularly from the elevator and ventilation. We understand how important a quiet environment is for a restful stay, especially for light sleepers. Your comments will help us in addressing these concerns to enhance our guest experience. Additionally, thank you for your suggestions about optimizing the use of space in the rooms. We are always looking for ways to improve our accommodations, and your feedback is invaluable in this process. We hope to welcome you back in the future, and we are committed to providing you with a more comfortable stay. Sincerely, Ahmed Javiz Duty Manager

Dear Olga G., Thank you so much for your wonderful feedback on your recent stay with us. We are delighted to hear that you had a great experience and found our hotel's location to be excellent. We are thrilled that our team was able to accommodate your needs by changing your room and providing an additional bed. It makes us very happy to know that our staff's attentiveness and courtesy contributed to an enjoyable stay for you. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience with other likeminded travelers on Tripadvisor: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager