Dear Vladimir M., Thank you for your wonderful review and for highlighting so many aspects of your stay. We are delighted to know that you had such a positive experience with us. It is rewarding to hear that our prime location served you well, providing easy access to the metro and the embankment, as well as the convenience of the nearby K11 complex. We are also pleased that you enjoyed the comfort of our spacious rooms, the cleanliness of our facilities, and our high-speed connectivity. Our team takes great pride in our breakfast service, and we are thrilled that the panoramic views of the bay added a special touch to your mornings. Your feedback is incredibly encouraging to our entire staff. If you have a moment, we would be honored if you would share your experience with the global travel community by posting a review on TripAdvisor. Your insights are invaluable to fellow travelers and help us continue to provide exceptional service. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another memorable visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Natalia P., Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay and found our hotel to be in a great location with delicious breakfasts and friendly staff. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travelers via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Olga S., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share your feedback about your recent stay. We are pleased to hear that you enjoyed our convenient location, beautiful views, and found our team to be friendly. We truly appreciate your insights regarding the noise near your room, particularly from the elevator and ventilation. We understand how important a quiet environment is for a restful stay, especially for light sleepers. Your comments will help us in addressing these concerns to enhance our guest experience. Additionally, thank you for your suggestions about optimizing the use of space in the rooms. We are always looking for ways to improve our accommodations, and your feedback is invaluable in this process. We hope to welcome you back in the future, and we are committed to providing you with a more comfortable stay. Sincerely, Ahmed Javiz Duty Manager

Dear Olga G., Thank you so much for your wonderful feedback on your recent stay with us. We are delighted to hear that you had a great experience and found our hotel's location to be excellent. We are thrilled that our team was able to accommodate your needs by changing your room and providing an additional bed. It makes us very happy to know that our staff's attentiveness and courtesy contributed to an enjoyable stay for you. To motivate us on our pursuit for excellence, we would greatly appreciate if you could take a moment to share your experience with other likeminded travelers on Tripadvisor: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back soon for another unforgettable experience. Please let us know if we can assist you with any future reservations. Warm regards, Hyde Sit Mondrian Services Manager

Dear Ms. B., Thank you for your fantastic feedback! We’re thrilled to hear that you had a wonderful experience at our hotel, and that your birthday celebration was memorable. It’s our pleasure to create special moments for our guests, and your kind words inspire us to keep delivering exceptional service. We hope to welcome you back soon for more delightful experiences! Best regards,

Dear Alla M., Thank you for choosing Mondrian Hong Kong, and for taking the time to write us a detailed review. We’re so sorry that your overall experience was not as expected. We appreciate you sharing your experience with us. We apologise for the inconvenience caused regarding the luggage issue. The team has been briefed to handle carefully and ensure smooth delivery of luggage. Your comment on the breakfast about the selection of dishes and waiting time have forwarded to concern department for immediate review. Your comment about the smell of filter machine has brought our attention. Concern department has been informed for investigation. Once again, please accept my apology for the experience that you have encounter. We look forward to welcoming you again in Mondrian Hong Kong and we hope that you notice the improvement. Yours sincerely, Gary Hung Duty Manager

Dear Ms. G., Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you had such a pleasant experience, from our great location and impressive views to the convenient breakfast offerings, including your favorite avocado set. We're delighted that our proximity to the metro was also a highlight, making it easy for you to explore the city. And we appreciate your comment on booking policy without credit card prepayment. Providing our guests with a seamless and flexible booking experience is important to us. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hyde Sit Mondrian Services Manager

Dear Mr. B., Thank you so much for the wonderful feedback on your recent stay with us. We are thrilled to hear that you found our location to be great, with easy access to the embankment. Our team works hard to ensure our hotel is situated in a prime spot, allowing our guests to explore the city with ease. I'm also delighted to know that you enjoyed the friendly service from our reception team as well as the quality of our breakfast menu. Providing a warm, welcoming experience and delicious dining options are priorities for us. We truly appreciate you taking the time to share your positive experience. Your feedback helps us continue to improve and deliver the exceptional service we strive for. We look forward to welcoming you back the next time your travels bring you to our area. Sincerely, Hyde Sit Mondrian Services Manager

Dear Alexey K., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. We are glad that you have had a great stay, with us., especially our helpful team and the great room. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Javiz Duty Manager