马拉喀什 Hivernage 诺富特酒店 4 星

We went here on 19/01/23 for drinks. We specifically ordered the second wine on the menu. At the end they claimed we ordered the most expensive one on the menu. We clarified this several time with the waiter we ordered from and he kept speaking over us. Then two other staff members approached us shouting that we ordered the other one. We explained that we never mentioned a wine we said the second one. They kept shouting and we had to pay the whole bill even though we were right!!! Never go here!!! Out to rip off tourists - worst experience of all hotels we have been to. We have never been treated this way before.

Stayed here a few months ago. Incredibly helpful and friendly staff. Aicha at reception constantly went out of her way to help us, with taxis locally - as well as advice on the correct fare range, dinner reservations, and a driver to take myself and my colleagues out to the desert then even sourced on to pick us and our bikes up in the Atlas mountains, after a breakdown.

I was here with a travel group, wouldn’t have chosen this hotel on my own based on the bad reviews, which I can totally confirm ! Apart from the central location in Hivernage, walking distance to Djemma El Fna, there is not much positive to say. The hotel and the rooms are totally worn down, molding/rotting away, absolutely no water pressure in the shower, cleanliness is questionnable. Totally weird interior in the rooms, huge writing desk, all in desperate plastic and grey. Totally cold at night, as there is no heating and the windows don‘t close properly. Staff at the reception was sulky, staff in the restaurant super nice, but it doesn’t really help. Food in the evenings would have been ok, if it had been warm once. Breakfast is totally mediocre, sparrows are living in the breakfast room, helping themselves to the bread, and nobody cares. No fruit, which I found particularly disappointing. Sorry, I can’t recommend this place. It certainly doesn’t deserve 4 stars.

The pros to this hotel is that it is in a pretty good location.Sadlt the cons outweigh the pros by a mile. This hotel has a plethora of problems. The sinks dont drain well. The carpet is from the late 1960s and the rooms are are pretty dam dirty. My guess is there is no housekeeping supervisor and the cleaning crew put two minutes a day into cleaning each room so they are dusty and riddled with dirt in every crevace. The two pillows for room dont allow for decent head support. I had to put my airplane pillow which I dropped on the floor into a shopping bag on my bed to get proper head and neck support. This hotel is too too cheap to heat the pool so the pool is essentially useless in winter!!The room does have a microwave and a fridge but no cutlery or plates to be found in this room. The room needs a paint job and the carpet in the entire building needs to be replaced. I would NOT stay here again .This hotel is in desrepair and each room needs to repainted ,recarpeted, and a deep clean. This should not be a Novotel it is an embarrassment to the brand.

As this was my first visit to the wonderful city of Marrakesh I decided to play safe and book this known quantity 'Western' hotel. Delivered everything I required. Maybe next time I'll make a more adventurous choice and book a riad in heart of the frenetic Medina. Anyway, the hotel is located in Hiversage, a quiet and relatively upmarket area. However, it is ideally placed for hitting the main sights on foot - Jemaa al Fina, Koutoubia and the Medina are a 20 minute walk away in one direction, the Majorelle Garden a similar distance in the opposite direction and the Bahia Palace somewhere in-between. I did all of these on foot but there is a taxi rank directly outside the hotel if you fancy being fleeced. Funny how the meters are always 'broken'.... The hotel is perfectly decent. Service is discreet. The bar lacks character and warmth, but why would you spend any time there anyway? And by the way beer is 70 Dirham for a small bottle - about £9 for a pint!