马拉喀什 Hivernage 诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.6/5 688 评论

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Rue Haroun Errachid, Quartier de l'hivernage, 40020 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 所有客房均配备迷你吧

  • 漂亮的室外游泳池

  • 免费无线网络

  • 酒店设有 Bazz'Art 餐厅

  • 位于时尚的希弗内吉区中心地带

我们的客房

酒店位置

马拉喀什 Hivernage 诺富特酒店

Rue Haroun Errachid, Quartier de l'hivernage
40020 马拉喀什
摩洛哥

GPS:31.622722, -8.002278

电话
传真 +212 5244-24541

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 客房服务

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.6/5  688 评论

TripAdvisor 评级  3.7/5  2,159 评论

A good hotel with unhelpfull,inefficient reception staff who make you wait for the room.

Tripadvisor 评级 1.0/5

Marlon V 经 TripAdvisor 认证的评论

Arrived at the hotel at 12.30 hrs 27,11,2025 i was aware that check in was from 14.00 hrs onwards . the lady informed me that the rooms are not ready till 14,00 hrs we were sitting at the reception area 5 rooms checked out at 12,40 i saw them . After waiting till 13,50 i asked the gentleman at the reception about my room he said check in is 15.00 allthough the check in time written on my booking was written 14.00 , then the lady showed up and the same lady who said check in was 14,00 said it was 15 ,00 . i had enough of this waiting and lying morrocans i wanted to cancel my booking . then i received a room right away . Room 101 . These 2 reception staff give the hotel a bad name and should be given training in customer service or Fired from the hotel . from 12.30 to 14.00 . they did not care to call housekeeping and get a room ready and we were the only ones waiting in the reception . train these people that when a customer arrives and is waiting , to give them the room as soon as possible and cordinate it with housekeeping . The system they use is the rooms are allocated to the arrivals for the day and the paperwork is in different files at the reception with the guest name .and they are so lazy and dont care they wait till housekeeping informs that the room asigned to the guest is ready .until then they make the guest sit and wait . And at the end they tell me different booking companies have different check in times they think people are stupid and have not travelled before .Avoid this hotel .

Fair Review

Tripadvisor 评级 2.0/5

Muhammad H 经 TripAdvisor 认证的评论

Overall, the environment is good, but the washrooms are too small and there is no shower available, which was quite disappointing. Especially in a Muslim country, I didn’t expect this.

Value for money hotel in a beautiful city

Tripadvisor 评级 5.0/5

simonhB4230WK 经 TripAdvisor 认证的评论

Lovely facilities excellent food. Staff outstanding especially AÏCHA THE RECEPTIONIST. Very helpful, professional and smart. And a beautiful smile made me feel extremely welcome. Thank you Simon from England

Very good!!

Tripadvisor 评级 5.0/5

DayTrip20770636007 经 TripAdvisor 认证的评论

Thanks to Aicha and Jaouad for the nice place! The hotel is next to everything. The breakfast en pool are very nice! See you net time!!

Disappointment Disguised as Hospitality

Tripadvisor 评级 1.0/5

Benjamin O 经 TripAdvisor 认证的评论

With over 100+ hotel stays this year alone I have never left a negative review, but this stay deserves one. My experience at Novotel Marrakech Hivernage was an extraordinary display of disorganisation, indifference, and false advertising from a hotel that has no business calling itself a resort. When I arrived, I was placed in a room directly above construction work, which made the space impossible to rest in. When I raised the issue, I was moved to a smaller, downgraded room with no balcony, no view, and fewer amenities than the one I had booked. I agreed to this only after being assured that I would be upgraded the following day. The next afternoon, after several hours of waiting, I was informed that an upgrade was ready. It turned out to be identical to the room I had just stayed in, located on a higher floor with broken air conditioning. This led to another move at two in the morning, this time into a single bedroom but with working air conditioning. Every room I stayed in suffered from the same faults. The showers flooded the floor, fittings were worn, and the overall atmosphere felt neglected. The hotel advertises itself as a resort, yet there is nothing about it that distinguishes it from a standard city hotel. There is no spa, no enhanced dining, and no sense of comfort that would make guests want to spend time there. If a property chooses to call itself a resort, it must deliver something that justifies that title. The pre-booked airport transfer I arranged and paid for through the hotel arrived 45 minutes late. Staff could not locate the booking and took an unreasonable amount of time to provide a solution. What made the stay most frustrating was the lack of accountability. There was no apology, no effort to correct the situation, and no gesture of goodwill. Guests book holidays to rest, not to chase down the basics of service. There is a clear difference between a place to sleep and a place to stay. This hotel presents itself as the latter but offers nothing that would make you want to remain inside it. I recognise how demanding hospitality work can be, and this is not a reflection of every staff member. The issue lies with management and oversight. Standards have slipped, and the absence of care shows. Until that changes, I would not recommend wasting your time and money at this hotel, if you are seeking the quality and professionalism normally associated with the Accor name.

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其他网络用户评价我们的酒店

  • 492 评论 8.7/10 位置
  • 732 评论 4.7/10 房间
  • 1,117 评论 7.5/10 服务
  • 20 评论 5.2/10 上网
  • 371 评论 4.2/10 舒适度
  • 326 评论 4.5/10 清洁度
  • 325 评论 6.4/10 早餐
  • 229 评论 4.9/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。