马拉喀什 Hivernage 诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 546 评论

酒店其他优惠

  • 每间客房都提供迷你酒吧

  • 泳池

  • 免费无线网络

  • 酒店设有 Bazz'Art 餐厅

  • 位于时尚的希弗内吉区中心地带

安心悦界(ALLSAFE)认可酒店

酒店位置

马拉喀什 Hivernage 诺富特酒店

Rue Haroun Errachid, Quartier de l'hivernage
40020 马拉喀什
摩洛哥

GPS:31.622722, -8.002278

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
酒店内
  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

我们的客房

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  546 评论

TripAdvisor 评级  3.5/5  1,982 评论

Out to rip off tourists

Tripadvisor 评级 1.0/5

Stephanie D Couples - 经 TripAdvisor 认证的评论

We went here on 19/01/23 for drinks. We specifically ordered the second wine on the menu. At the end they claimed we ordered the most expensive one on the menu. We clarified this several time with the waiter we ordered from and he kept speaking over us. Then two other staff members approached us shouting that we ordered the other one. We explained that we never mentioned a wine we said the second one. They kept shouting and we had to pay the whole bill even though we were right!!! Never go here!!! Out to rip off tourists - worst experience of all hotels we have been to. We have never been treated this way before.

Great affordable option - incredible staff especially Aicha at reception

Tripadvisor 评级 5.0/5

TravCrawford Friends getaway - 经 TripAdvisor 认证的评论

Stayed here a few months ago. Incredibly helpful and friendly staff. Aicha at reception constantly went out of her way to help us, with taxis locally - as well as advice on the correct fare range, dinner reservations, and a driver to take myself and my colleagues out to the desert then even sourced on to pick us and our bikes up in the Atlas mountains, after a breakdown.

Dear Crawford, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good location, but that’s it.

Tripadvisor 评级 2.0/5

foodloverfrankfurt Friends getaway - 经 TripAdvisor 认证的评论

I was here with a travel group, wouldn’t have chosen this hotel on my own based on the bad reviews, which I can totally confirm ! Apart from the central location in Hivernage, walking distance to Djemma El Fna, there is not much positive to say. The hotel and the rooms are totally worn down, molding/rotting away, absolutely no water pressure in the shower, cleanliness is questionnable. Totally weird interior in the rooms, huge writing desk, all in desperate plastic and grey. Totally cold at night, as there is no heating and the windows don‘t close properly. Staff at the reception was sulky, staff in the restaurant super nice, but it doesn’t really help. Food in the evenings would have been ok, if it had been warm once. Breakfast is totally mediocre, sparrows are living in the breakfast room, helping themselves to the bread, and nobody cares. No fruit, which I found particularly disappointing. Sorry, I can’t recommend this place. It certainly doesn’t deserve 4 stars.

Dear foodloverfrankfurt, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

This hotel missed its calling to be Morrocco's first Motel 6!

Tripadvisor 评级 1.0/5

7ContinentGal Friends getaway - 经 TripAdvisor 认证的评论

The pros to this hotel is that it is in a pretty good location.Sadlt the cons outweigh the pros by a mile. This hotel has a plethora of problems. The sinks dont drain well. The carpet is from the late 1960s and the rooms are are pretty dam dirty. My guess is there is no housekeeping supervisor and the cleaning crew put two minutes a day into cleaning each room so they are dusty and riddled with dirt in every crevace. The two pillows for room dont allow for decent head support. I had to put my airplane pillow which I dropped on the floor into a shopping bag on my bed to get proper head and neck support. This hotel is too too cheap to heat the pool so the pool is essentially useless in winter!!The room does have a microwave and a fridge but no cutlery or plates to be found in this room. The room needs a paint job and the carpet in the entire building needs to be replaced. I would NOT stay here again .This hotel is in desrepair and each room needs to repainted ,recarpeted, and a deep clean. This should not be a Novotel it is an embarrassment to the brand.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

A safe bet.

Tripadvisor 评级 4.0/5

Mr W Solo travel - 经 TripAdvisor 认证的评论

As this was my first visit to the wonderful city of Marrakesh I decided to play safe and book this known quantity 'Western' hotel. Delivered everything I required. Maybe next time I'll make a more adventurous choice and book a riad in heart of the frenetic Medina. Anyway, the hotel is located in Hiversage, a quiet and relatively upmarket area. However, it is ideally placed for hitting the main sights on foot - Jemaa al Fina, Koutoubia and the Medina are a 20 minute walk away in one direction, the Majorelle Garden a similar distance in the opposite direction and the Bahia Palace somewhere in-between. I did all of these on foot but there is a taxi rank directly outside the hotel if you fancy being fleeced. Funny how the meters are always 'broken'.... The hotel is perfectly decent. Service is discreet. The bar lacks character and warmth, but why would you spend any time there anyway? And by the way beer is 70 Dirham for a small bottle - about £9 for a pint!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 207 评论 8.7/10 位置
  • 314 评论 4.9/10 房间
  • 403 评论 7.6/10 服务
  • 169 评论 4.8/10 舒适度
  • 144 评论 5/10 早餐
  • 125 评论 4.9/10 清洁度
  • 76 评论 4.7/10 氛围
  • 51 评论 3.1/10 设施

支持方 Trustyou

我们位于 马拉喀什 的所有酒店