马拉喀什 Hivernage 诺富特酒店 4 星

客户意见评级 3.9/5 1,933 评论

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酒店其他优惠

  • 每间客房都提供迷你酒吧

  • 泳池

  • 免费无线网络

  • 酒店设有 Bazz'Art 餐厅

  • 位于时尚的希弗内吉区中心地带

酒店位置

马拉喀什 Hivernage 诺富特酒店

Rue Haroun Errachid
Quartier de l'hivernage
40020 马拉喀什
摩洛哥

电话: +212524424540

传真: (+212)524424541

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • ALSA CITY :  1 à 76

  • 乘飞机

    CASABLANCA 达到 250公里 / 155.36 英里 - 班车服务 付费

  • 乘飞机

    MARRAKECH MENARA 达到 5公里 / 3.11 英里 - 班车服务 付费

  • 乘火车

    MARRAKECH GARE 达到 1.5公里 / 0.93 英里

GPS :31.622722, -8.002278

酒店服务

BAZZART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 游泳池
  • 穿梭巴士
  • 餐厅
  • 可供轮椅出入的酒店
  • 护理
  • 空调
  • 无限网络
  • 早餐
  • 酒吧
餐饮服务
  • 0 餐厅
  • 1 酒吧
  • 早餐
    • 自助餐
  • 客房服务
    • 冷餐
    • 热菜
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 112 间客房
    • 3 间残疾人士客房
    • 0 间家庭客房
    • 7 间相通客房
    • 63 间禁烟客房
    • 5 多个楼层
  • 酒店使用的语言
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 无限网络
    • 高速传输线
  • 空调
    • 空调
  • 针对行动不便人士提供的设施
  • 入住/退房设施
    • 快捷退房
    • 快捷入住
  • 提供办公桌设施
    • 擦鞋机
  • 熨斗
    • 接待处提供熨斗
  • 货币兑换
    • 货币兑换
入住酒店
  • 穿梭巴士
    • RAK 额外收费
    • MARRAKECH MENARA 额外收费
护理
  • Swimming Pool
    • 外部
    • 酒店内
  • Fitness center
    • 酒店内

我们的客房


马拉喀什 Hivernage 诺富特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 3.9/5

1,933 评论

TripAdvisor 评级 4.0/5

1,912 评论

good location bad service bad front desk staff.

Tripadvisor 评级 3.0/5

cynelmore Family - 25/02/2020 经 TripAdvisor 认证的评论

not the most polite, full of herself staff you will meet at the front desk! Does not even know what a sewing kit is. Cannot understand English well. Location is wonderful, the breakfast selection is great.

Marrakech Marathon Trip

Tripadvisor 评级 4.0/5

pierskeenleyside 31/01/2020 经 TripAdvisor 认证的评论

This hotel is the ideal place to stay if running in the Marrakech Marathon - the start/finish area is less than five minutes walk away. I was only staying Friday and Saturday night but was given a late checkout of 2pm so that I could get a shower after running the marathon. Pleanty to eat at the breakfast which was included in my rate.

Excellent

Tripadvisor 评级 5.0/5

carolab95 26/01/2020 经 TripAdvisor 认证的评论

Everything was excellent!!! Location, staff, breakfast, installations. The only thing I think should be improved is the beds... very, very hard, so very uncomfortable.. same for the pillows.. also, if there are 2 beds, there should be 2 night tables (1 on each side) or separate the beds, and have 1 in the middle. Everything else was perfect

very bad experience

Tripadvisor 评级 1.0/5

rs1947 Family - 07/01/2020 经 TripAdvisor 认证的评论

hotel is more like hostel -rooms are outdated - full of dust -broken kettle -reception do not care about guest experience -avoid this hotel despite being located at prime location next to sofitel -breakfast not many hot options -loud music in morning at 7.30am like you are in a Pub!

Average service for a 4 star hotel and for a Novotel hotel

Tripadvisor 评级 3.0/5

Scenic00445345081 Couples - 14/05/2019 经 TripAdvisor 认证的评论

Here on short few points regarding our stay at Novotel Marrakech: - we booked a superior double bed room with pool side view - we got to the hotel and at checkin we asked about the availability of a room upgrade (as per Gold Membership policy). The man in charge at the reception was barely speaking English and he changed our room to one that was the same but on the other side, with street view and very very noisy - we changed our room next day, and we got one with the pool side view, but the air conditioning was not working properly and the window opened suddenly and won't close anymore. After 2 tries the technical team of the hotel managed to find a workaround to fix the window - Breakfast was open from 7 o'clock, anyway at 8 o'clock you can't find too many meals, only if you asked for. There was no one who checked if any meal was empty to refill this. - Same breakfast meals every day, nothing changed during our stay and average variety of the meals - last day we tried to order room service but it was closed for 2 hours because they were serving only a buffet. - the hotel need for sure some renovations I overall rated this stay with average as I had the worst service ever in a Novotel Hotel and I stayed in some Novotel Hotels until now around the world.

Good location and value for money

Tripadvisor 评级 4.0/5

anzeliton Couples - 30/11/2018 经 TripAdvisor 认证的评论

The hotel is conveiently located in a quiet area with many upscale hotels, restaurants and clubs in the vicinity. The rooms are clean and well maintained and equipped with a balcony. The selection of food for breakfast is very limited and it is not kept warm. We did not enjoy this breakfast.

Excellent 3 night stay in Marrakech

Tripadvisor 评级 4.0/5

carl v Friends getaway - 20/11/2018 经 TripAdvisor 认证的评论

From the moment we arrived at the hotel from the airport with our rental car, it was one of our most and best memories of Morocco. The staff was excellent, the food good and the service very professional. We had both dinner and snakes in the dinning room as well as breakfast. The view from the lounge area just off the hotel lobby, was one overlooking the city from from high point with an excellent view of the sun setting. We were able to use the hotel as a base and visit surrounding cites as well as the Marrakech Madina which should not be missed. .

Top Class!

Tripadvisor 评级 5.0/5

Karmazar Family - 12/11/2018 经 TripAdvisor 认证的评论

We were only a couple of days in this hotel. Its location is superbe, and the staff was accommodating, polite and very helpful indeed. We arrived early, and they were kind enough to help us store our luggage safely and find some interesting things to do while waiting for our room. Great stay!

Just ok...

Tripadvisor 评级 4.0/5

cpgaur Family - 21/06/2018 经 TripAdvisor 认证的评论

Good hotel.. But the breakfast should include more varieties. Also why there should be a Chargeable omelette and few smaller things, when eggs are free. All other Novotel serves the same and they are non-chargeable. Service in breakfast area needs improvement. Overall , I may not repeat this hotel. Waiting lobby small and bar is inappropriately stocked.

The hotel is a disaster.

Tripadvisor 评级 1.0/5

FrankTiel Business - 29/04/2018 经 TripAdvisor 认证的评论

Furniture is broken, the bathroom door can not close. Curtains are half hanging from the ceiling, swimming pool is dirty, pool furniture is damaged. Novotel totally unworthy. Do not understand that Novotel accepts this. Probably just for a franchise fee. Novotel's reputation is seriously damaged by this hotel.

Very enjoyable

Tripadvisor 评级 4.0/5

Haitham N Friends getaway - 23/12/2017 经 TripAdvisor 认证的评论

Very nice and comfy room Good price for what we get. Proper for short stays. Close to downtown and nearby lounges / bars. Professional staff and excellent service. Prices at Bazz'Art are a little too high.

Not Novotel Standard

Tripadvisor 评级 3.0/5

Anthony D Couples - 13/10/2017 经 TripAdvisor 认证的评论

Brusque desk staff, no flexibility whatsoever on holding to the 2 pm check-in time, unclean public washrooms with no tissue or towels, sign on entrance to carpark said "service entrance only" leading to confusion, etc. It was an OK hotel, but not up to the high Novotel standard.

Dear Mr ANTHONY, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, good price, but the rooms could have been better

Tripadvisor 评级 3.0/5

Fernanda K Friends getaway - 18/09/2017 经 TripAdvisor 认证的评论

The hotel had a good location and the public area was nice as well, but the rooms needed refurbishment - the smell was not good at all. The shower and the bathtub needed to be drained and even though we asked for it to be fixed, nothing was done. The staff was not very helpful and friendly at all.

The Worst Novotel I have ever stayed in !

Tripadvisor 评级 1.0/5

preyavart g Friends getaway - 13/09/2017 经 TripAdvisor 认证的评论

I can easily quote that this was the worst Novotel - in terms of cleanliness, customer service, staff response and overall the state of the hotel. I was blatantly given an uncleaned room and had to plead the staff for hours to get a room change, even after they acknowledging that the room I was given was not clean. Have pictures of rooms as proof.

Recommend

Tripadvisor 评级 4.0/5

712mandyc Family - 12/06/2017 经 TripAdvisor 认证的评论

Very good location, within walking distance to main attractions. It's worth to stay. The breakfast was excellent, the hotel staff are nice.we enjoyed our stay and we will definitely come back again in the near future.

refurbischment needed and much better breakfast

Tripadvisor 评级 2.0/5

Borealis01 Business - 27/05/2017 经 TripAdvisor 认证的评论

the worst breakfast and breakfast service in any Accor Group Hotelever, I had 3 of them and it was absolutely the same, the floors are dark and look dirty so the carpet in the room, the pool is good only for the children, adults hardly get into in, no swimimg possibility, the elevators are dark and old. WiFi was OK so the efforts of reception staff to help

No concierge service

Tripadvisor 评级 2.0/5

rogersC6929GH Couples - 12/05/2017 经 TripAdvisor 认证的评论

Very lousy unprofessional reception and concierge service. Did not adequately attend to our requests or needs. They did not have a map of the area , could not advise on sites to visit , did not call a number we requested, the room was not ready at 3:30 PM ...

Mid Range Good Hotel

Tripadvisor 评级 4.0/5

Robert C Family - 23/04/2017 经 TripAdvisor 认证的评论

Accor hotels are on my "Best of" List. This being said, Novotel Marrakech location is excellent for access to the new shopping mall as well as the Old City Medina. Overall I would personally rate this facility as a 4 because it is obviously an older property. The toilet did not work properly all of the time requiring subsequent flushes while waiting for water to fill the reserve.. The dining facility was extremely limited because it was a buffet type of service. We did not see any "Real" restaurant. On our way out of the facility we stopped for breakfast and I decided to purchase many of the Tee Shirts that they had for sale. After choosing approximately eight shirts am argument began between two of the employees. My son guessed that they were arguing about how to divide the commission. They took too long and our car arrived for our trip to the airport so we left without my shirts. This sale would have been approximately $280.00 USD. Otherwise it was a good stay

Amazing Stay in Novotel Hivernage, Marrakech, Morocco

Tripadvisor 评级 5.0/5

YassirNjh Family - 17/04/2017 经 TripAdvisor 认证的评论

Amazing Location in the Historical, Ochre, Beautiful Moroccan City, Marrakech, in few minutes you're in the city center or Al Koutoubia Minaret and Jamaa L'Fna (by feet). The staff is professional and Human, they answer your questions and give you want you want before asking! The management is listening and helpful. The food is amazing, especially the cocktels. It's not like the other Novotels (an X-Men Novotel, Mutant): Spacious room with Balcony, Microwave, Nespresso and a Bath beside the shower and an underground parking. I really loved staying in with my family.

Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value

Tripadvisor 评级 4.0/5

Leonard M Couples - 12/04/2017 经 TripAdvisor 认证的评论

Only stayed one night in the Novotel Hotel. Novotel Suites are in a separate building. Staff were all very pleasant and welcoming. Room was a reasonable size. Hotel is situated between airport and medina. Had dinner in the restaurant/bar and it was enjoyable. Don't think we would stay there for a week but ideal for a short stay.

Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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