马拉喀什瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,459 评论

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马拉喀什瑞享酒店 - Image 1
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Avenue Mohammed Vi Hivernage, 40000 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 位于马拉喀什市中心 L'Hivernage 区

  • 当代环境中的绿洲

  • 3 家餐厅和酒吧

  • 直通马拉喀什会议中心

  • 水疗中心、温水游泳池、瑜伽室和儿童俱乐部

我们的客房

酒店位置

马拉喀什瑞享酒店

Avenue Mohammed Vi Hivernage
40000 马拉喀什
摩洛哥

GPS:31.6244222, -8.0157307

电话
传真 +212 5243-39110

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,459 评论

TripAdvisor 评级  4.6/5  5,249 评论

卓越奖 2024

A lovely Marrakech stay with outstanding hospitality

Tripadvisor 评级 5.0/5

Polina R 经 TripAdvisor 认证的评论

We had a very pleasant stay at Mövenpick Hotel Mansour Eddahbi, and overall the experience was really enjoyable!! The whole vibe of the hotel is lovely - the territory is beautiful, well maintained, calm, and has a very nice atmosphere. Breakfast was a real highlight: a huge variety of options, both traditional Moroccan and European dishes, plus à la carte choices. Everything was fresh and delicious, and we really looked forward to breakfast every morning. As for the downsides, the rooms are a bit outdated and some things felt slightly worn or broken. However, this is clearly reflected in the price, so it didn’t feel like a big issue. One thing to note is that the spa is only accessible if you book a treatment. From the description, I initially thought it was open to all guests, but it wasn’t a problem in the end since there is a pool available for everyone staying at the hotel. What truly makes this hotel special is the staff! The heart of the hotel is definitely its people. I would like to give a big thank you to Ghali and Sovkaika at the front desk (sorry if I spelled the names incorrectly) - they made us feel very welcome and comfortable throughout our stay. A special thanks as well to the manager who delivered a message from my friends on my birthday - such a thoughtful gesture. I also want to mention the cleaning staff, who did an amazing job every day. The room was always very clean and well taken care of. Overall, a very nice stay with great service, lovely atmosphere, and wonderful staff. I would definitely consider coming back. Thank you for the great vacation and memories, Movenpick Hotel Mansour Eddahbi, Marrakech!❤️

Concierge services

Tripadvisor 评级 5.0/5

jaffrey k 经 TripAdvisor 认证的评论

Best hotel. Said was very nice at the concierge. He are not he was very nice and cooperative and very helpful good experience overall

Less than Mediocre

Tripadvisor 评级 1.0/5

jill d 经 TripAdvisor 认证的评论

I stayed here for 9 days for a business trip in October. The photos and reviews online led me to believe it was a fairly upscale property. Indeed the public spaces of the property are well maintained and clean, however, the rooms themselves, the food and beverage and the service overall is beyond lacking. I had a standard balcony room with deeply stained carpet, worn bathroom floors, crusted dirt and crud in every baseboard trim. The "balcony" was almost like an April Fool's joke. It was a high walled 4 foot x 3 foot space with two chairs jammed into it facing each other. No room to even literally step outside and sit in a chair (not that you would want to). The food and beverage across the board was atrocious. Sit down for lunch or dinner at one of the restaurants and you would give up after sitting for 10-15 minutes because no waitstaff were available to take your order. Room service menu was the most limited, unappealing list of hodge-podge foods you could imagine. There was the ubiquitous "hang the breakfast order on the doorknob" tag inside the room but there was no place on the tag to indicate what breakfast you wished to order. (not that the selections for this were appealing). The breakfast buffet was OK though the machine made coffee was atrocious. The housekeeping service was good. The front desk and concierge and valet service was dreadful. Front desk you could spend fully 10 minutes trying to check in or check out. On my checkout the Front Desk were telling me I was not supposed to check out for another 2 days. Meanwhile they had my checkout date correct when I checked in. I kept explaining to them that my home-bound flight was leaving in 2 hours and my flight was always scheduled for today. They kept telling me "No you are supposed to stay here two more days". They literally had 3 front desk people talking to me about this for 10 minutes. Finally I said "Look I am going to the airport. I am not going to miss my flight. You can't hold me captive here". They then checked me out. Concierge could not manage to make restaurant reservations. Numerous times I waited days, checking back in with them and they would say "We have been unable to contact the restaurant we will let you know". Then I would just call the restaurant myself or book the restaurant online and after that happened twice I gave up using the concierge. The "valet" service in front of the hotel consists of a small group of men who just hang out in front of the hotel. They do not call you a taxi, they do not ask you if you need help with packages or bags. They just hang out there. In order to get a taxi you must walk across the street (with no crosswalk and traffic coming from both directions) and talk to taxi men lined up across the street. It was quite depressing staying here for 9 days. Really dreadful. I've shared a few photos to illustrate.

Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We sincerely regret to learn that your experience did not meet your expectations, particularly during an extended business stay of nine days. While we are pleased that you found our public areas and housekeeping service satisfactory, we are truly sorry for the shortcomings you encountered in your room condition, food and beverage offerings, and overall service. Your comments regarding cleanliness details, room layout, balcony size, and maintenance are taken very seriously and have been shared with the relevant departments for immediate review and corrective action. We also deeply regret the difficulties you experienced with our front desk, concierge, and valet services. The situations you described—especially during your checkout—are unacceptable and do not reflect the level of professionalism and efficiency we aim to provide. Please accept our sincere apologies for the frustration and stress this caused, particularly with a flight deadline. Your feedback regarding dining service delays, limited room service options, and breakfast experience has also been noted and will be addressed with our Food & Beverage team to improve both quality and service consistency. We truly appreciate you bringing these matters to our attention, as candid feedback like yours is essential for us to improve. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide a stay that better reflects our intended standards. Sincerely, Guest Relations Team

Unlawful charge and no reply from hotel

Tripadvisor 评级 1.0/5

louisemulholland21 经 TripAdvisor 认证的评论

I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.

Dear Guest, Thank you very much for contacting us, and I am truly sorry for the inconvenience and frustration this situation has caused. We will verify the cancellation details and the charge in question, and we will update you as soon as possible with a resolution. In the meantime, if you wish to provide any additional documents—such as the cancellation confirmation email or screenshots—please feel free to send them to us. For direct follow-up, you can also reach our customer support team at: hanane.bouamar@movenpick.com & abdellatif.elallaf@movenpick.com Once again, we apologise for the delay in response and appreciate your patience and loyalty to Accor. We are committed to resolving this matter promptly. Kind regards, Guest service Movenpick Marrakech

A great stay

Tripadvisor 评级 5.0/5

patricia g 经 TripAdvisor 认证的评论

A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us, even despite the inconvenience of arriving without your luggage. We are glad our proximity to the mall helped make things easier for you. It is also a pleasure to know that you enjoyed our rooftop restaurant, the guided tours arranged by our concierges, the heated pool, and the relaxing leg massage with Argan oil. We will be certain to share your kind words with our teams. We also appreciate your comment regarding the Spanish restaurant not being open for lunch. Your feedback is valuable and will be shared with the concerned department for future improvements. We are truly pleased that you enjoyed your dinner at the Moroccan restaurant, especially the lamb, and that it left such a positive impression. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Guest Relations Team

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其他网络用户评价我们的酒店

  • 965 评论 9.4/10 位置
  • 1,898 评论 7.4/10 房间
  • 5,428 评论 8.8/10 服务
  • 31 评论 3.6/10 上网
  • 1,541 评论 9.4/10 早餐
  • 1,056 评论 9.5/10 运动休闲
  • 894 评论 7.3/10 清洁度

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