马拉喀什瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,478 评论

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马拉喀什瑞享酒店 - Image 1
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Avenue Mohammed Vi Hivernage, 40000 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 位于马拉喀什市中心 L'Hivernage 区

  • 当代环境中的绿洲

  • 3 家餐厅和酒吧

  • 直通马拉喀什会议中心

  • 水疗中心、温水游泳池、瑜伽室和儿童俱乐部

我们的客房

酒店位置

马拉喀什瑞享酒店

Avenue Mohammed Vi Hivernage
40000 马拉喀什
摩洛哥

GPS:31.6244222, -8.0157307

电话
传真 +212 5243-39110

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  2,478 评论

TripAdvisor 评级  4.6/5  5,270 评论

Do not visit if group of females - please be aware - along with unsavoury conditions

Tripadvisor 评级 1.0/5

TravelPair21 经 TripAdvisor 认证的评论

I have reached out to the hotel directly, but the lack of taking this complaint seriously or acknowledging the situation means that a public review is the only way to try to get the situation rectified for any other guests. Due to a family illness and challenging circumstances (including the hotel double profiteering from a room booking and refusing to look into the complain, despite verbal confirmation from their staff it would be addressed) I was unable to travel, and therefore my friends did go ahead. I would like to please flag to groups of women or female travellers to avoid this hotel, as my friends were made to feel uncomfortable a number of times and as a result tried to avoid spending additional time in the hotel. In addition, they advised: • Dirty and unhygienic parts of the room and main areas • Low quality food and refreshments at extortionate prices • Poor level of service all round that they experience in the hotel compared to outside venues in the location Avoid this hotel

Dear Guest, Thank you for your feedback. We are sorry that the experience described did not meet expectations. We wish to clarify that all guests are treated equally and respectfully, regardless of gender, and we do not tolerate any behaviour that would make guests feel uncomfortable. We take comments regarding cleanliness, service, and booking concerns seriously and have reviewed these matters internally. While we regret that this was your perception, our team remains committed to providing a safe, clean, and welcoming environment for all guests. Kind regards, Guest relations team

very posh experience- thanks

Tripadvisor 评级 5.0/5

Jessica S 经 TripAdvisor 认证的评论

The hotel was well situated in Marrakech it was clean the beds were just the right hardness and the sheets were divine The breakfasts were delicious and they had all the foods i like - yogurt, pumpkin seeds , sesame seeds and sunflower seeds and cinnamon and ginger. they also had excellent health drinks i had dinner in the bar one night and the quesadillas were super. they even brought olives initially and divine little deserts . the service was awesome and very helpful. i adored the art and the elegant decor the only area for development include 1 no wash cloth in the bathroom 2 i came 10 min late to taste the chocolate and they said the tasting was done- so sad other than that I would recommend your hotel l

Dear Valued Guest, Thank you very much for taking the time to share such a wonderful and detailed review of your stay with us. We are truly delighted to know that your experience was luxurious and enjoyable, and that you appreciated our hotel’s location, cleanliness, bed comfort, and the quality of our linens. We are also pleased to learn that you enjoyed our breakfast offerings, particularly the variety of healthy options and drinks, as well as your dinner experience at the bar. Your kind compliments regarding the quesadillas, appetizers, and desserts will be proudly shared with our culinary team. We are equally happy that our elegant décor, artwork, and attentive service left a memorable impression. Thank you as well for your constructive feedback. Your comments are highly valued and will be taken into consideration as we continuously strive to enhance our guest experience. It was a pleasure hosting you, and we sincerely appreciate your recommendation of our hotel. We look forward to welcoming you back to Marrakech in the near future for another exceptional stay. Warm regards, Guest Relations Team

Parfait

Tripadvisor 评级 5.0/5

S5277XEmatheusd 经 TripAdvisor 认证的评论

The stay was awesome. Oumaima and fettane were very helpful.

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that your stay was awesome. Your kind words about Oumaima and Fettane are truly appreciated, and we will be sure to share your compliments with them—they will be very happy to know they made a positive impact on your experience. We look forward to welcoming you again soon and providing you with another memorable stay. Warm regards, Guest Relations Team

Our Experience in Movenpick Marrakesh Hotel

Tripadvisor 评级 5.0/5

Iyodusenga P 经 TripAdvisor 认证的评论

Sanaa was an amazing guest relation. She really made us feel at home during our stay. She’s an amazing person and profession.

Dear Guest, Thank you so much for sharing your wonderful experience at Mövenpick Marrakech Hotel. We are delighted to hear that Sanaa made you feel at home during your stay. She is indeed a valued member of our team, and your kind words will surely inspire her and the entire staff. We look forward to welcoming you back soon for another memorable stay! Warm regards, Guest Relations Team

Great pedicure!

Tripadvisor 评级 5.0/5

Kate S 经 TripAdvisor 认证的评论

Wonderful pedicure at the hotel spa! Thank you so much for a relaxing time . The staff was very nice and accommodating I would highly recommend

Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your pedicure and had a relaxing experience at our spa. Our team truly appreciates your recommendation and looks forward to welcoming you back soon for another pampering session. We value the relationship we have with our guests and are always here to make your visits special. Warm regards, Team Guest Relations

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其他网络用户评价我们的酒店

  • 958 评论 9.4/10 位置
  • 1,894 评论 7.4/10 房间
  • 5,463 评论 8.8/10 服务
  • 31 评论 3.7/10 上网
  • 1,569 评论 9.5/10 早餐
  • 1,106 评论 9.5/10 运动休闲
  • 1,078 评论 8.1/10 食物
  • 901 评论 7.3/10 清洁度

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