马拉喀什瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 2,445 评论

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Avenue Mohammed Vi Hivernage, 40000 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 位于马拉喀什市中心 L'Hivernage 区

  • 当代环境中的绿洲

  • 3 家餐厅和酒吧

  • 直通马拉喀什会议中心

  • 水疗中心、温水游泳池、瑜伽室和儿童俱乐部

我们的客房

酒店位置

马拉喀什瑞享酒店

Avenue Mohammed Vi Hivernage
40000 马拉喀什
摩洛哥

GPS:31.6244222, -8.0157307

电话
传真 +212 5243-39110

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  2,445 评论

TripAdvisor 评级  4.6/5  5,245 评论

卓越奖 2024

Less than Mediocre

Tripadvisor 评级 1.0/5

jill d 经 TripAdvisor 认证的评论

I stayed here for 9 days for a business trip in October. The photos and reviews online led me to believe it was a fairly upscale property. Indeed the public spaces of the property are well maintained and clean, however, the rooms themselves, the food and beverage and the service overall is beyond lacking. I had a standard balcony room with deeply stained carpet, worn bathroom floors, crusted dirt and crud in every baseboard trim. The "balcony" was almost like an April Fool's joke. It was a high walled 4 foot x 3 foot space with two chairs jammed into it facing each other. No room to even literally step outside and sit in a chair (not that you would want to). The food and beverage across the board was atrocious. Sit down for lunch or dinner at one of the restaurants and you would give up after sitting for 10-15 minutes because no waitstaff were available to take your order. Room service menu was the most limited, unappealing list of hodge-podge foods you could imagine. There was the ubiquitous "hang the breakfast order on the doorknob" tag inside the room but there was no place on the tag to indicate what breakfast you wished to order. (not that the selections for this were appealing). The breakfast buffet was OK though the machine made coffee was atrocious. The housekeeping service was good. The front desk and concierge and valet service was dreadful. Front desk you could spend fully 10 minutes trying to check in or check out. On my checkout the Front Desk were telling me I was not supposed to check out for another 2 days. Meanwhile they had my checkout date correct when I checked in. I kept explaining to them that my home-bound flight was leaving in 2 hours and my flight was always scheduled for today. They kept telling me "No you are supposed to stay here two more days". They literally had 3 front desk people talking to me about this for 10 minutes. Finally I said "Look I am going to the airport. I am not going to miss my flight. You can't hold me captive here". They then checked me out. Concierge could not manage to make restaurant reservations. Numerous times I waited days, checking back in with them and they would say "We have been unable to contact the restaurant we will let you know". Then I would just call the restaurant myself or book the restaurant online and after that happened twice I gave up using the concierge. The "valet" service in front of the hotel consists of a small group of men who just hang out in front of the hotel. They do not call you a taxi, they do not ask you if you need help with packages or bags. They just hang out there. In order to get a taxi you must walk across the street (with no crosswalk and traffic coming from both directions) and talk to taxi men lined up across the street. It was quite depressing staying here for 9 days. Really dreadful. I've shared a few photos to illustrate.

Dear Guest, Thank you for taking the time to share such a detailed account of your stay. We sincerely regret to learn that your experience did not meet your expectations, particularly during an extended business stay of nine days. While we are pleased that you found our public areas and housekeeping service satisfactory, we are truly sorry for the shortcomings you encountered in your room condition, food and beverage offerings, and overall service. Your comments regarding cleanliness details, room layout, balcony size, and maintenance are taken very seriously and have been shared with the relevant departments for immediate review and corrective action. We also deeply regret the difficulties you experienced with our front desk, concierge, and valet services. The situations you described—especially during your checkout—are unacceptable and do not reflect the level of professionalism and efficiency we aim to provide. Please accept our sincere apologies for the frustration and stress this caused, particularly with a flight deadline. Your feedback regarding dining service delays, limited room service options, and breakfast experience has also been noted and will be addressed with our Food & Beverage team to improve both quality and service consistency. We truly appreciate you bringing these matters to our attention, as candid feedback like yours is essential for us to improve. Should you consider giving us another opportunity in the future, we would welcome the chance to restore your confidence and provide a stay that better reflects our intended standards. Sincerely, Guest Relations Team

Unlawful charge and no reply from hotel

Tripadvisor 评级 1.0/5

louisemulholland21 经 TripAdvisor 认证的评论

I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.

Dear Guest, Thank you very much for contacting us, and I am truly sorry for the inconvenience and frustration this situation has caused. We will verify the cancellation details and the charge in question, and we will update you as soon as possible with a resolution. In the meantime, if you wish to provide any additional documents—such as the cancellation confirmation email or screenshots—please feel free to send them to us. For direct follow-up, you can also reach our customer support team at: hanane.bouamar@movenpick.com & abdellatif.elallaf@movenpick.com Once again, we apologise for the delay in response and appreciate your patience and loyalty to Accor. We are committed to resolving this matter promptly. Kind regards, Guest service Movenpick Marrakech

A great stay

Tripadvisor 评级 5.0/5

patricia g 经 TripAdvisor 认证的评论

A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.

Dear Guest, Thank you very much for sharing your wonderful feedback. We are delighted to hear that you had a great stay with us, even despite the inconvenience of arriving without your luggage. We are glad our proximity to the mall helped make things easier for you. It is also a pleasure to know that you enjoyed our rooftop restaurant, the guided tours arranged by our concierges, the heated pool, and the relaxing leg massage with Argan oil. We will be certain to share your kind words with our teams. We also appreciate your comment regarding the Spanish restaurant not being open for lunch. Your feedback is valuable and will be shared with the concerned department for future improvements. We are truly pleased that you enjoyed your dinner at the Moroccan restaurant, especially the lamb, and that it left such a positive impression. We hope to have the pleasure of welcoming you back for another memorable stay. Warm regards, Guest Relations Team

Great

Tripadvisor 评级 4.0/5

Goodvibes1 经 TripAdvisor 认证的评论

Visit from UK. We enjoyed our 3 night stay but I believe the hotel is not 5*. More like 3 plus. Well, the hotel itself is 5* but our room was not. Arrival: absolutely beautiful and clean entrance/reception area. Grounds are beautiful. Check in was no problem and friendly staff. I took £500 in cash and exchanged this at reception upon check in without any issues. Please don't do what I do. I take credit card all over the world but on this occasion I did not. I preferred to use cash but the hotel placed a £300 hold/deposit on my debit card. I only took my spare savings debit card so had to quickly transfer money across . My fault but make sure your debit card is loaded with extra cash you won't be using for this if you are only bringing cash from the UK and don't want to take Credit card. Anyway, all fine and had assistance with luggage to the room. The room was nice and spacious but a few points: No do not disturb sign to use, no bin in the room except bathroom, separate toilet was very uninviting ( tiles looked dirty and toilet/area just looked old) it's nice to have a comfortable area to do your business in a 5* so this was definitely not, no iron in room even though stated there was, switch sockets were silver and looked dirty this could have been marks from cleaning but should be polished before new customer arrives and finally the shower was large with hot lovely water but again the tiles had splash marks that looked dirty, should be cleaned before new customer. So from experience room was 3*. Tiny balcony with nice view towards pool, used common sense and moved the table in between the two large chairs otherwise you could not move . No issues at all for us but just a point. Breakfast was lovely without complaint. Service: First impressions count! Our first afternoon we sat by the pool near the back for an hour. Lovely weather and like others we fancied a beer or cocktail. Two male waiting staff walked by more than 10 times without saying anything (considering it was service only!) we decided to be our British selves and walked along the pool trying not to look irritated and approached the bar area. We were stopped in our tracks so we simply said can we get a drink we are sitting bottom of pool, husband said no issues we are at bar now and we will just get own drinks. The bartender didn't want to assist and pointed us away to 'another bar' perhaps he thought we were sitting at the pool behind but had he listened he would know that we had simply been sitting 45 minutes without being able to get a drink. Anyway, senior staff came over took order and told us politely our drinks would follow to where we were sat. They did arrive about 15 minutes later but that first impression was not great. Just let us buy our drinks at the bar and apologise offering table service next time but seemed a fuss on. That was the only issue, seems minor but not 5* service. Location: 40 minute lovely walk to the square. M avenue, LE 6 restaurant 10 minutes walk. We never used taxi and walked everywhere( Our preference when travelling) . Check out: I wanted to give a good hour and half as that's just me, this allows time for queuing and a slow check out. No queue 11:45ish and lady receptionist very friendly and asked how trip was, what we had done. Paid tourist tax in cash using left over dirhams so all good. Card hold was cancelled and we did repeat this back and a receipt followed. No issues. As we left the file festival was on so front of hotel was jam packed with Police and taped off, no issues at all and felt completely safe throughout whole trip. The presence of security and Police is nice to see for us.

Dear Guest, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the hotel’s grounds, entrance, and breakfast, as well as the overall comfort of your stay. We also appreciate your constructive observations regarding your room and service. Please accept our sincere apologies for the inconveniences you experienced with the room condition, minor cleanliness issues, balcony setup, and the initial poolside service. Your comments have been shared with the relevant teams to ensure these matters are addressed and improvements are made. It is our hope to have the opportunity to welcome you back and provide a stay that fully reflects the standards you expect from a 5-star property. Warm regards, Guest Relations Manager

Do not stay in this hotel!

Tripadvisor 评级 1.0/5

Ram R 经 TripAdvisor 认证的评论

I booked the deluxe suite which is supposed to be the most luxurious suite. The hotel is beautiful. But the hotel decided to give me the last building in the hotel which my balcony view is a parking lot, a construction site and a street with loud cars and motorcycles passing by. I complained with management they said that, they don't have any other suite available, and MAYBE tomorrow will check if there's any availability for them to change my room with horrible view and loud car noises, Well after this from all the electrical outlets, 1 only works, and one of the outlets messed up my girlfriends Dyson hair blower. On the closet there's no hangers, so how are we supposed to hang the clothes? We tried to order room service, we called lobby 4 times till someone answered and they gave me a number to order room service (with the attitude we really don't care) After 6 attempts finally somebody answer, very hard to order because there is NO MENU believe it or not. In the check out, the receptionist ask us how was our stay I asked him terrible, he just smirked and not said another word. I would not recommend this hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the multiple inconveniences you experienced during your stay, and we sincerely apologize for not meeting your expectations. We regret that your suite’s location, the noise, and the view did not provide the comfort and luxury you expected. We also apologize for the issues with the electrical outlets, lack of hangers, and the difficulties you faced when ordering room service. Please be assured that your comments regarding service attitude and responsiveness have been shared with our team to prevent similar situations in the future. Your feedback is extremely valuable, as it helps us improve our standards and guest experience. We hope you might consider giving us another opportunity to provide the high-quality stay that we aim to offer all our guests. Sincerely, Guest Relations Team

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其他网络用户评价我们的酒店

  • 964 评论 9.4/10 位置
  • 1,905 评论 7.4/10 房间
  • 5,425 评论 8.8/10 服务
  • 31 评论 3.6/10 上网
  • 1,540 评论 9.4/10 早餐
  • 1,051 评论 9.5/10 运动休闲
  • 901 评论 7.4/10 清洁度

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