Sofitel Marrakech Palais Imperial & Spa 5 星

客户意见评级 (ALL 评级) 4.5/5 2,310 评论

保证最优惠房价
Sofitel Marrakech Palais Imperial & Spa - Image 1
Sofitel Marrakech Palais Imperial & Spa - Image 2
Sofitel Marrakech Palais Imperial & Spa - Image 3
Sofitel Marrakech Palais Imperial & Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 马拉喀什, 摩洛哥

描述

酒店其他优惠

  • 客房和套房，可欣赏阿特拉斯山脉、泳池或花园美景

  • 酒店住客可免费使用 So 休闲区，周末和特殊活动期间除外

  • 室外区域：泳池周围环绕着花园、传统庭院和床，还配有泳池管家

  • 设有儿童套房和儿童泳池，为 4 至 12 岁的儿童提供快乐体验。

  • 距离机场 15 分钟路程，距离加马艾夫纳和新城 10 分钟路程

我们的客房

酒店位置

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 马拉喀什
摩洛哥

GPS:31.62175, -8.002805

电话
传真 +212 5244-20505

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,310 评论

TripAdvisor 评级  4.4/5  9,831 评论

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and help

Tripadvisor 评级 5.0/5

Explorer44392108173 经 TripAdvisor 认证的评论

We had a wonderful experience at the l’orangerie restaurant thanks to the hostess Nadia. She welcomed us warmly and helped us choose what to eat with great care and professionalism. She truly made us feel comfortable.

Disappointing for a Sofitel

Tripadvisor 评级 2.0/5

OliversTrips 经 TripAdvisor 认证的评论

Unfortunately a poor experience from start to finish, which was a real shame as the property itself is lovely and in a great location. The check in team at the arrival reception were rude and dismissive, which was obviously noticed by a number of guests who were all talking about it in the reception waiting area. We finally got assigned a room at gone 5pm, but were then disappoint to then discover the room was shabby and tired, with furniture obviously missing and stains on the sofa and carpet. As it was now getting late, and we were only staying a few days, we didn't mention the state of the room but instead headed off to dinner. When we returned we were surprised to find that money had disappear from the bedside table while we were out. The turndown service had come into the room despite the do not disturb sign being on the door. We reported it to reception first thing in the morning, and were told that it would be looked in to. There was no follow up, and when we asked the concierge and the people at reception what was happening about our issue, they said they had not been told about it and so there was nothing they could do. Bar staff in the grounds were equally unhelpful, constantly being pointed from one team to another when we just wanted to get a drink. We usually love our stays at Sofitel, but this one did not live up to the brand. Such a shame.

True 5 star experience

Tripadvisor 评级 5.0/5

Jolu980 经 TripAdvisor 认证的评论

We stayed for 5 nights to celebrate a birthday, and our experience at Sofitel Marrakech Palais Imperial & Spa was absolutely wonderful. The hotel is stunning, with beautifully maintained grounds and exceptionally high cleanliness standards. Our room was spacious, spotless, and very comfortable. The staff were truly outstanding—warm, attentive, and nothing was ever too much trouble. Breakfast was delicious, with friendly and professional service every morning. Special thanks to Setbi Hicham, Raouia Hamamsi Jamal, Kina Hamza, and Ikhder Ayoub for making our stay feel extra special. The location is perfect for couples, just a 15-minute walk to the Medina and around 20 minutes to Gueliz. With plenty of nearby restaurants, bars, and casinos, plus a strong police presence, the whole area felt very safe. Overall, this hotel exceeded all expectations. A luxurious, relaxing, and perfectly located property with outstanding service—We wouldn’t hesitate to return and highly recommend it to anyone visiting Marrakesh.

Dear Guest, Thank you very much for sharing such a wonderful and detailed review following your stay with us. We are truly delighted to read that your birthday celebration at Sofitel Marrakech Palais Impérial & Spa was a memorable one and that your experience reflected a true five-star stay. It is a pleasure to know that you appreciated the beauty of the hotel, the immaculate cleanliness, the comfort of your room, as well as the quality of our breakfast and service. Your kind words regarding the warmth and professionalism of our team are particularly appreciated, and we will be sure to share your compliments with the colleagues you mentioned, who will be very proud to have contributed to making your stay so special. We are also pleased that you enjoyed our location and felt comfortable and safe throughout your visit. Your recommendation means a great deal to us and is the greatest reward for our teams. We very much look forward to welcoming you back for another exceptional stay in Marrakech. Warm regards, Ikram Jarid Director of Operations

Great place

Tripadvisor 评级 5.0/5

535jeffreym 经 TripAdvisor 认证的评论

Oussama Palais darkum perfect hospitality and great place! Good staff good hotel and like staying here everyone is friendly

Dear Mr Jeffrey, Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay and appreciated the hospitality at Palais Darkum, as well as the friendliness of our team. Your positive comments about the hotel and our staff are truly encouraging and will be shared with the team. We look forward to welcoming you back for another pleasant stay at Sofitel Marrakech Palais Imperial & Spa. Warm regards, Ikram Jarid Director of Operations

Luxury in a Magnificent Setting

Tripadvisor 评级 5.0/5

emansouri 经 TripAdvisor 认证的评论

My girlfriend and I spent 2 nights at this hotel in early December 2025. It far exceeded my expectations. We had a suite, with a view of the gardens, that was luxurious and very spacious. The food at the hotel was exceptional. And there were so many friendly staff members who got to know us by name even though we were only there for 2 nights. Particularly impressive were the front staff Mostafa and Ahmed. They were extremely knowledgeable and helpful in helping plan our daily activities for each of the 2 days. It is extremely convenient just a short distance from the airport. The atmosphere of the hotel is very fancy yet welcoming and comfortable at the same time. I found the cost actually below what I'd expect for a property of this quality. I highly recommend this property.

Dear Mr Emansouri, Thank you very much for taking the time to share such a wonderful review following your stay with us. We are truly delighted to read that your experience exceeded your expectations and that you enjoyed the comfort and spaciousness of your suite, the quality of our culinary offerings, and the elegant yet welcoming atmosphere of the hotel. Your kind words about our team are especially appreciated. Mostafa and Ahmed will be thrilled to know that their knowledge, attentiveness, and support in planning your daily activities made a positive impression during your stay. Providing personalized and memorable service, even over a short visit, is something we take great pride in. We are also pleased that you found our location convenient and felt that the experience offered excellent value for the level of quality provided. Thank you once again for your high recommendation. We very much hope to have the pleasure of welcoming you and your girlfriend back to Sofitel Marrakech in the near future. Warm regards, Ikram Jarid Director of Operations

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其他网络用户评价我们的酒店

  • 1,069 评论 9.4/10 位置
  • 1,200 评论 7.7/10 房间
  • 4,602 评论 9.1/10 服务
  • 19 评论 7.6/10 上网
  • 1,128 评论 9.3/10 氛围
  • 980 评论 8.7/10 食物
  • 962 评论 9.6/10 早餐
  • 640 评论 8.6/10 游泳池

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