Novotel Marrakech Hivernage bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 898 ulasan

Novotel Marrakech Hivernage - Image 1
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Deskripsi

Keistimewaan hotel

  • Minibar di setiap kamar

  • Kolam renang luar-ruang yang menawan

  • WiFi gratis

  • Restoran Bazz'Art di hotel

  • Terletak di jantung distrik Hivernage yang trendi

Akomodasi kami

Lokasi hotel

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Moroko

GPS:31.622722, -8.002278

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Room service

BAZZ'ART

Selamat datang di tempat keluarga dan teman berkumpul menikmati waktu dan makanan yang luar biasa. Chef Hamid akan menghadirkan kejutan lewat paduan cerdas hidangan khas yg autentik dan kreatif. Nikmati mentari pagi di luar atau dalam ruangan yg akrab

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.9/5  898 ulasan

Peringkat TripAdvisor  3.5/5  2.054 ulasan

Short honest review

Catatan Tripadvisor 3.0/5

Amber L Ulasan TripAdvisor tersertifikasi

The rooms were clean and the agents were at service. The breakfast was good and the Buffet was varied. At the night u can clearly get a calm sleep, just make sure to close the balcony‘s door and turn on the air conditioning because Marrakesh is really hot! I stayed only one night thats why my review won‘t be rich and full like my previous reviews

Kind staff, good business location …

Catatan Tripadvisor 4.0/5

Littlereddragon Ulasan TripAdvisor tersertifikasi

I think previous reviews are very harsh. I enjoyed my stay very much at the Novotel Hivernage. I was there staying for a conference - it was ideally located and I found the staff very friendly, warm and helpful. The room was large and fine for my needs and the pool area when I got to it on my last fay was delightful. I was staying solo and so it was lovely to be spoken to and made welcome rather than ignored. Yes the decor may be a bit tired but this is the company’s issue to deal with and not the staff’s fault at all. Thank you for everything.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Poorly Designed!

Catatan Tripadvisor 3.0/5

Bashir N Ulasan TripAdvisor tersertifikasi

The good: very nice staff and great location near some fantastic restaurants. Pool area was fantastic. Also, the breakfast was very good and had nice options. The bad: The layout of our hotel room was probably the dumbest I have ever seen in my life. The room itself was not small, but for some reason, the toilet room was smaller than an airplane bathroom. I'm slightly above average in height and I could not comfortably sit in the bathroom. I don't get why the room would be designed like this. In fact, I started to use the lobby bathroom. In addition, the hotel is extremely outdated and things are falling apart. The tile in our room was cracking, the buttons on the elevator were coming off, the carpets looked 20 years old, and so many other issues. Overall, I think the hotel needs a major renovation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Absolutely Filthy

Catatan Tripadvisor 1.0/5

Zoya A Ulasan TripAdvisor tersertifikasi

Absolutely awful and must be avoided at all costs. The service was so poor, the hotel is outdated and needs and revamp. The towels need replacing as they are in a bad way. In the first night they could not find our booking and accommodated us in a ground floor dingy room with filthy carpets. I was adamant it was the staff quarters. The third bed was not made up despite asking the several times. In the end we made the bed ourselves. The following day they moved us to the 4th floor however no apologies and claimed it was the agents fault. Even then they gave us a city view and not the poolside with balcony. The hotel does not live up to a 4* international chain of hotels. It’s pretty embarrassing. They have the sister hotel Sofitel across the road which looks far more appealing.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Great location, but some areas for improvement

Catatan Tripadvisor 4.0/5

savvy_dave Ulasan TripAdvisor tersertifikasi

Having read the negative reviews, I was somewhat nervous about staying at the Novotel. It was February half term holiday, though, and hotel prices were sky high in Marrakesh. In the end we were generally happy with the hotel and it was a comfortable stay. As others have noted, reception staff are not very friendly or welcoming, however all the other staff we met were super nice. The room, whilst somewhat aging, was a good size and had a nice little balcony over looking the pool. The AC didn't seem to cool much, so this could be a big issue in the summer. Bed was comfy, shower was good and the WIFI worked well. Breakfast in the bar area off the lobby was very good, with a nice range of fresh juices, breads pastries and cakes, hot items and Arabic dishes. This was a good start to the day. By hotel standards the bar was quite popular in the evenings (inside and on the terrace). Location is perfect; an easy 20 minute walk to Djemaa El Fna, but yet in the peaceful neighbourhood of Hivernage. Several good bars and restaurants a short walk away. I recommend Le 6 for both French and Moroccan food, in a lively bar type atmosphere.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 390 ulasan 8.8/10 Lokasi
  • 587 ulasan 4.9/10 Kamar
  • 762 ulasan 7.5/10 Pelayanan
  • 11 ulasan 2.3/10 Internet
  • 313 ulasan 5.2/10 Kenyamanan
  • 278 ulasan 7.1/10 Sarapan
  • 227 ulasan 5.2/10 Kebersihan
  • 174 ulasan 4.8/10 Suasana

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