Sofitel Marrakech Palais Imperial & Spa bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.733 ulasan

Jaminan Harga
Terbaik
Sofitel Marrakech Palais Imperial & Spa - Image 1
Sofitel Marrakech Palais Imperial & Spa - Image 2
Sofitel Marrakech Palais Imperial & Spa - Image 3
Sofitel Marrakech Palais Imperial & Spa - Image 4
Rue Harroun Errachid, Quartier de l hivernage, 40000 MARRAKECH, Moroko

Deskripsi

Keistimewaan hotel

  • Kamar tidur dan suite dengan pemandangan Pegunungan Atlas, kolam renang, atau taman

  • Akses gratis So Lounge untuk tamu hotel kecuali akhir pekan/malam khusus

  • Area luar-ruang: Taman, jalanan, dan tempat tidur di sekitar kolam renang, butler kolam renang

  • Suite Anak dan kolam renang anak tersedia sebagai hiburan untuk anak berusia 4-12 tahun.

  • 15 menit dari bandara, 10 menit dari Jemaa El Fna Square, dan kota modern

Akomodasi kami

Lokasi hotel

Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Moroko

GPS:31.62175, -8.002805

Telepon
Fax +212 5244-20505

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  1.733 ulasan

Peringkat TripAdvisor  4.5/5  9.000 ulasan

Excellent food, pleasing atmosphere, gracious staff.

Catatan Tripadvisor 5.0/5

203duncans Couples - Ulasan TripAdvisor tersertifikasi

The atmosphere was pleasing with tasteful traditional live music that was not too loud for conversation. The Food was delicious and reasonably priced. Moroccan and French dishes were offered. The wine was excellent. The wait staff were very gracious. Siham and Ahmed took care to explain the menu in fluent English.

Orangerie Restaurant Marakesh

Catatan Tripadvisor 5.0/5

paul b Ulasan TripAdvisor tersertifikasi

Orangerie Lounge Excellent food and service Staff attentive and friendly. The lounge atmosphere is exquisite with elegant details Siham is a very friendly person who makes you feel very comfortable and welcomed. I would recommend this lounge for great food and.an excellent Moroccan experience

Spa'ctacular

Catatan Tripadvisor 5.0/5

sandra b Ulasan TripAdvisor tersertifikasi

Bouchra did great! It was an amazing massage very relaxing experience. It was verry much needed after a long day one of the best expereinces made. I highlt recommend it and Bouchra helped with it all she knew how to release the tension and made it much more relaxing. 5 stars for bouchra

Disappointing Stay at Sofitel Hotel Marrakesh

Catatan Tripadvisor 2.0/5

Julia S Ulasan TripAdvisor tersertifikasi

I recently stayed in a Junior Suite at the Sofitel Hotel in Marrakesh, and while the property has potential, there are several areas that could be significantly improved. My intention with this review is to highlight some issues that other guests might want to be aware of. • Noise Levels: Unfortunately, the rooms are not soundproofed, and the music from the on-site outdoor club was extremely disruptive. On one night, I couldn’t sleep until after 2:30 a.m. because the music was so loud, even with earplugs in. The club operates until 4 a.m. every night, and the noise really affected our experience. Loud music is also played by the pool during the daytime on the opposite side of the hotel, meaning it’s noisy no matter what side of the hotel you stay on. Guests sensitive to noise may want to consider this. • Food Quality: The restaurants were disappointing, with inconsistent quality and limited options. For example, we tried the Moroccan food by the pool, but the meat was overcooked and lacked flavor. The fries were not what was advertised—just bits of fried potato. For a hotel of this caliber, the dining experience fell short. I was really disappointed that there wasn’t a decent on-site dining option. This became a bigger issue than expected, as the hotel has a policy of no outside food or drink. If you’re planning a relaxing pool day, you won’t have the option of enjoying tasty food. • Inconvenient Access to Information: The hotel uses QR codes for all information and menus, which was frustrating due to the unreliable Wi-Fi. I would have preferred paper copies to avoid constantly using my phone, especially since some menus were mislabeled between English and French. • Housekeeping Issues: Housekeeping service was inconsistent. You need to have a “do not disturb” sign on the door whenever you’re in the room, as staff would enter without knocking, which was intrusive. One day, our room wasn’t cleaned until after 6 p.m., which made it difficult for us to get ready for dinner. The turn-down service also lacked the attention to detail I would expect from a luxury hotel. Additionally, I thought it was cheeky to charge for using the Nespresso machine in the room—other hotels of this standard offer complimentary coffee machine use. • Pool Area: Service by the pool needs improvement. Staff were not attentive, and the advertised number of pools was misleading—there are two main pools, not three. The third pool is reserved for members, but this is not made clear in promotional materials. A buzzer system for poolside service would be helpful, and I also felt the hotel could offer water coolers, as many five-star hotels do. Considering the price, this would be a nice touch. • Staff and Management: There seemed to be a lack of effective management. While there were many staff members, they often appeared disengaged, and several were on their phones. On two occasions, I felt uncomfortable when staff asked me to leave positive reviews with their names included, which didn’t feel appropriate. It appeared management was asking them to do this under the incentive to make career progression within the hotel. If management was more present there would be no need for this. Additionally, when I asked for simple guidance about taxi fares, I received a rude and unhelpful response. • Final Night Experience & Lack of Management Response: The most disappointing moment was on our final night when a restaurant reservation arranged by the hotel wasn’t honored. Despite checking multiple times with the concierge, we arrived at the restaurant to find no reservation had been made, and we were told there was a dress code, which the hotel had misinformed us about. The hotel’s handling of the situation was poor, with a receptionist laughing when we briefly returned to the hotel to change and express our disappointment. It was only after we became upset that they arranged a hotel car to take us back to the restaurant, but this didn’t make up for the stress or the hours of our final evening lost. The restaurant, in contrast, was incredibly professional and made every effort to accommodate us despite the mix-up. Despite multiple requests, I never got to speak to a manager, which made it feel like the hotel didn’t really care about resolving the issue. This lack of responsiveness from management was particularly frustrating and honestly ruined our last night in Marrakesh. While the hotel has some appealing features, including its location, decor and large pool area, these issues greatly impacted my stay. I believe significant improvements in management, service, and attention to detail are urgently needed. Personally for the price I would seriously consider staying elsewhere in Marrakesh.

Great vibes, Highly recommed

Catatan Tripadvisor 5.0/5

musa k Ulasan TripAdvisor tersertifikasi

The atmosphere at [location] was absolutely electric. Yasin's warm hospitality and genuine enthusiasm made our experience unforgettable. His expert recommendations perfectly aligned with our tastes, ensuring we had an amazing time. From the moment we arrived, we felt like VIPs, treated with the utmost care and attention. We can't wait to return and create more memories with Yasin and the incredible team at [location

Cher Invité, Nous vous remercions pour votre retour positif. Nous sommes ravis que vous ayez apprécié notre service. Votre satisfaction est notre priorité. Au plaisir de vous accueillir à nouveau ! Cordialement, Ikram Jarid Directrice des Opérations

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 724 ulasan 9.4/10 Lokasi
  • 824 ulasan 7.9/10 Kamar
  • 2.737 ulasan 9/10 Pelayanan
  • 12 ulasan 7.1/10 Internet
  • 675 ulasan 9.2/10 Suasana
  • 659 ulasan 8.5/10 Makanan
  • 525 ulasan 9.7/10 Sarapan
  • 330 ulasan 7.3/10 Kenyamanan

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