Sofitel London Gatwick 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 8 252

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Opis

O hotelu

  • The ALLSAFE label represents our cleanliness standards

  • All-day dining available from 4 restaurants and 2 bars

  • 11 purpose built meeting rooms catering up to 300 guests

  • Directed connected to Gatwick North Terminal via a 5 minutes covered walkway

  • Classic, Superior and Family Rooms including Club Lounge Access and Runway Views

Nasze pokoje

Lokalizacja hotelu

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH CRAWLEY
United Kingdom

Pozycja GPS:51.161121, -0.176867

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 8 252

Ocena TripAdvisor  4.5/5  Liczba opinii: 12 245

Certyfikat Doskonałości 2024

La Terasse bar experience

Ocena na stronie TripAdvisor 5.0/5

chriscurrie40 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Samim was very attentive and so professional. Always checking to see if we were happy with everything. Went above and beyond. Made our experience that bit better. We are a loyal Sofitel customer who for the first time has experienced the Gatwick Hotel. Thank you we will be staying here again.

Lovely Drink in the Evening

Ocena na stronie TripAdvisor 5.0/5

Josh W Couples - Opinia zatwierdzona w TripAdvisor

Had a lovely drink in La Terrasse this evening before an early flight tomorrow! Samim was incredibly attentive and made the experience really enjoyable for a relaxing drink! Considering this is an airport hotel, the prices weren't bad at all for decent drinks and bar snacks!

Terrible staff

Ocena na stronie TripAdvisor 1.0/5

Kalamonkey123 Opinia zatwierdzona w TripAdvisor

I have just checked into the hotel and do far my experience has been awful. The girl at check in was rude and unwelcoming. She did not smile once. I have just come to the bar and had to get the attention of a member of staff as they just ignored me. I ordered my drink, sat and waited. Then realised the couple beside me who had come after me already had their drinks. When I asked where my drink was he asked me what I wanted even though I had already ordered!!! Staff are incompetent and lazy. Room is average.

Dear Kalamonkey123, Thank you for sharing your feedback. I'm very sorry to hear about your disappointing experience so far. We aim to provide excellent service to all our guests, and it sounds like we fell short of that standard during your stay. I apologize for the rude and unwelcoming attitude at check-in and the lack of attention at the bar. I've taken note of your comments about the staff's behavior and the delay in receiving your drink order. This is not the level of service we strive for, and I will address these issues with our team immediately to prevent this from happening in the future. Regarding your room, I apologize if it does not meet your expectations. If there is anything we can do to make your stay more comfortable, please let us know. Please don't hesitate to contact our Duty Manager in the Front Desk. Thank you for bringing these concerns to our attention. Regards, Guest Relations Team

Great reception service

Ocena na stronie TripAdvisor 5.0/5

Adrian S Opinia zatwierdzona w TripAdvisor

Alessia checked me in and right from the start she was extremely helpful and even remembered I was trying to locate a bag that was delivered to the hotel in advance. She even went to the storage room to check again. She served with a smile and great attitude. She provided good advice to try to help me find my bag.

A great welcome from Akexandra

Ocena na stronie TripAdvisor 5.0/5

Andy R Opinia zatwierdzona w TripAdvisor

Alexandra made our first visit to the Millesine lounge, Sofitel London Gatwick a very pleasant experience. Thank you for going the extra mile Alexandra. Best regsrds - Andy.

Dear Andy, Thank you for taking the time to share your feedback about your visit to the Millesime Lounge at Sofitel London Gatwick. I'm delighted to hear that Alexandra made your first experience at the lounge so pleasant. Your kind words mean a lot to us, and we'll make sure Alexandra receives your praise for her exceptional service. We look forward to welcoming you back soon for another wonderful visit. Regards, Guest Relations Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 862 Liczba opinii 9.3/10 Lokalizacja
  • 7 000 Liczba opinii 8.2/10 Pokój
  • 5 695 Liczba opinii 7.9/10 Obsługa
  • 46 Liczba opinii 6.1/10 Internet
  • 3 984 Liczba opinii 7.8/10 Komfort
  • 1 838 Liczba opinii 8.3/10 Czystość
  • 1 491 Liczba opinii 4.1/10 Dobra oferta cenowa
  • 997 Liczba opinii 7.2/10 Śniadanie

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