Bathroom sink didn't drain (2 other guests had same issue). Door to bathroom broken/not closing. Got stuck in a lift (it broke down), staff refused to advise my children of the issue (I got separated from them taking the lifts), they were left alone wondering around hotel as I had our key. To apologise, they gave us large fruit bowl with rotten fruit in it. Terrible customer care, they simply didn't care. Cleaning lady would just walk in without as much as knocking and some days would leave 5 coffee sachets other days none. Coffee cups are only paper cups. Kids got bitten badly at night in beds. We use Accor across NZ and Australia and never had such bad experience. The only positive was the location. Would not stay again.

Very nice hotel, with very friendly staff.Rooms are in accordance with expectations, clean and well furnished. Breakfast meets the NOVOTEL standardMaybe you should indicate on your website where the garage is located.

The staff are professional and helpful, nice to be recognised in a large hotel. As you would expect in a Mercure the food is very good and the rooms improving. Located close to the Peripherique and bus and metro stations it is easy enough to get Paris traffic permitting!

Spend the night here a couple of times and must say, it's a great hotel in a quite area of Paris (however not far from the city center). Rooms are nice, friendly staff, outside (heated) terrace and a very nice bar. Will certainly go back when visiting Paris again...

Very nice place, staff very helpful, extra services (lugage kept over a weekend) gracefully granted. Breakfast on the expensive side; hopefully the pool will be open in summer. WIFI quality very good/