Bonjour ‘ML, Sawasdee Kha. Thank you very much for sharing your detailed feedback following your recent stay with us. We are truly delighted to know that you had an overall satisfying experience and enjoyed our fantastic breakfast, peaceful adults-only pool area, and convenient access to the beach. It is also very rewarding to hear your kind appreciation of our Heartists, as well as your excellent ratings for arrival, service, and departure experience. Your recognition means a great deal to our entire team. At the same time, we sincerely thank you for your valuable and constructive suggestions regarding waste management and sustainability practices. Please accept our apologies for the inconvenience caused by food scraps left outside guest rooms. Your comments regarding the provision of appropriate bins, waste separation, and towel reuse awareness have been carefully noted and shared with our management team as part of our continuous improvement efforts toward sustainability and guest comfort. We truly appreciate your thoughtful feedback and are grateful for your recommendation. We hope to have the pleasure of welcoming you back again soon for an even more enjoyable and seamless stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MO’, Sawasdee Kha. Thank you very much for your wonderful feedback following your recent stay with us. We are truly delighted to hear that you enjoyed our superb atmosphere, comfortable rooms, and the warm hospitality provided by our team from the very first moment. It is especially rewarding to know that our culinary offerings were a highlight of your experience. Your kind recommendation means a great deal to us and serves as a great motivation for our team to continue delivering memorable dining and service experiences. We sincerely look forward to welcoming you back to Sofitel Krabi Phokeethra Golf & Spa Resort for another exceptional stay in the near future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘FS’, Sawasdee Kha, Thank you very much for your fantastic review. We are truly delighted to know that you enjoyed every aspect of your stay at Sofitel Krabi Phokeethra Golf & Spa Resort, from the rooms and restaurants to the attentive service and our expansive pool. It is wonderful to hear that the organization of the resort, including our traffic controller ensuring safe access to the beach, contributed to a seamless and enjoyable experience. We also greatly appreciate your kind remarks about our team’s courtesy, helpfulness, and attention to detail, as well as the cleanliness throughout the resort. Your recognition of the pool and beach amenities, the pool bar and restaurant, and our online ordering service is very encouraging for our staff, who strive to make every guest experience exceptional. Thank you for recommending us so highly, and for sharing your constructive note on daily linen changes. We will continue to balance comfort with sustainable practices wherever possible. As a valued member of the ALL Accor loyalty programme, your feedback is especially meaningful to us. We look forward to welcoming you back for another dreamlike stay at Sofitel Krabi Phokeethra Golf & Spa Resort. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘DG’, Sawasdee Kha, Thank you very much for sharing your feedback following your stay with us. We are pleased to read that you found our hotel good, with spacious facilities and attentive service from our team. At the same time, we sincerely appreciate your constructive comment regarding the bathroom condition. Please accept our apologies if the facilities did not fully meet your expectations. Your feedback is valuable to us, and it has been shared with the relevant department for further review and improvement planning as part of our ongoing maintenance and enhancement program. We truly thank you for choosing our resort and hope to have the opportunity to welcome you back for an even more comfortable experience in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JS’, Sawasdee Kha Thank you very much for taking the time to share your experience following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you and your family enjoyed your stay with us and appreciated our large swimming pool, water park, kids’ area, themed activities, and overall entertainment program. It is rewarding to hear that our efforts in creating engaging experiences for families made your stay memorable. We also appreciate your comments regarding the room experience. We are pleased that you were satisfied with the renovated double room and understand your feedback about the family room configuration. Your input is valuable as we continuously review our room product for future improvements. It is great to know that you enjoyed the boat trip, picnic arrangement, and golf facilities as well. We truly appreciate your recognition of the organization and value of our services. Thank you again for your recommendation. We look forward to welcoming you and your family back for another Magnifique stay in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'JB', Sawasdee Kha, Thank you very much for taking the time to share your experience following your stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you enjoyed our friendly and helpful team, ample and high-quality breakfast, and the cleanliness of your room. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back for another memorable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'MA', Sawasdee Kha. Thank you very much for sharing your detailed feedback following your stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you found our resort beautiful and our team attentive. Your kind words truly motivate us to continue providing exceptional experiences. We sincerely apologize for the inconveniences you encountered. Please rest assured that your comments regarding the cleanliness of the adults-only pool restrooms, enforcement of sun lounger rules, and the bath towel request have been shared with the respective departments for immediate attention and improvement. Regarding your suggestion for gluten-free breakfast options, we would like to highlight that we do offer chocolate brownies and muffins daily, as well as bread and seed bread upon request. Additionally, our talented culinary team is always happy to adapt other breakfast dishes to accommodate dietary preferences. We truly value your support of our environmental initiatives and your constructive feedback, which helps us maintain the high standards expected at our resort. We hope to have the pleasure of welcoming you back and providing an even more seamless experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KL’, Sawasdee Kha. Thank you very much for taking the time to share your wonderful review following your recent stay with us at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you enjoyed our location, attentive team, and thoughtful touches throughout the hotel. It is especially heartwarming to hear how Jinny and Thalia made your birthday memorable. We will gladly share your kind words with them, as this will be highly motivating for our team. We also appreciate your feedback regarding pool towel changes and will review this to enhance our sustainability efforts. We look forward to welcoming you back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KK’ , Sawasdee Kha. Thank you very much for sharing your wonderful feedback following your nearly two-week stay with us. We are delighted to hear that you enjoyed every day of your visit, and that your Junior Suite, the Club Lounge, our pool, and the natural beach met your expectations. Luke will be thrilled to know you appreciated his Aperol Spritz creations. It is also gratifying to hear that our team members Sky, Rak, Sem, Na, Palmy, and Boy contributed positively to your stay, and that our housekeeping, restaurants, and concierge services enhanced your experience. We truly value your loyalty as an ALL Platinum member and your kind recognition of our efforts. Your comments regarding the payment options and international restaurant opening hours have been noted, and we will continue to explore ways to improve our guest experience. We sincerely hope to welcome you back for another memorable stay at Sofitel Krabi Phokeethra Golf & Spa Resort. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MD’, Sawasdee Kha. Thank you for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are delighted to know that you and your family enjoyed the serene atmosphere, luxurious furnishings, and the specially curated experiences for children at our beautiful resort. It is a true honor to be considered among the top five most beautiful hotels you have visited. Your encouraging words inspire our team to continue delivering exceptional experiences, and we very much look forward to welcoming you and your family back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JS’, Sawasdee Kha. Thank you very much for your loyalty and for taking the time to share your kind feedback following your stay with us. We are delighted to know that you continue to enjoy your visits to Sofitel Hotels and that you found our property beautiful with an excellent pool. It is also wonderful to hear your appreciation for the service and cuisine at our Thai - Indian restaurant, White Lotus. Sao, Pang, Jim, and Deeg will be thrilled to hear your compliments. We also appreciate your honest observation regarding Venezia and will share your feedback with the team to ensure we continuously improve our guest experience. Your loyalty as an ALL Gold member is truly valued and we look forward to welcoming you back for another Magnifique stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘CS’, Sawasdee Kha. Thank you very much for returning to Sofitel Krabi Phokeethra Golf & Spa Resort and for taking the time to share your wonderful review. We are truly delighted to know that you enjoyed our beautiful surroundings and that our Heartists were able to provide the excellent service that made your experience truly memorable. As a valued ALL Diamond member, your loyalty means a great deal to us. Your encouraging words will be shared with our team, who take pride in creating exceptional experiences for our guests. We look forward to welcoming you back to our beautiful resort again for another Magnifique stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HJ’, Sawasdee Kha. Thank you very much for sharing your wonderful feedback following your stay with us at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you enjoyed our peaceful location, beautiful rooms, and the friendliness of our team. It is especially rewarding to know that Hassan, our chauffeur, contributed to making your experience memorable. Your kind words inspire us to continue providing exceptional service and memorable moments for all our guests. We truly appreciate your loyalty as an ALL Classic member and your recommendation of our resort. We look forward to welcoming you again for another relaxing and memorable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘SF’, Sawasdee Kha. Thank you very much for sharing your feedback following your stay with us. We are delighted to hear that you enjoyed many aspects of your visit and rated your overall experience positively. We appreciate your comments regarding breakfast options and the evening noise. Please rest assured that your observations have been shared with our team to help us enhance both our breakfast offerings and room comfort for future stays. Your insights are invaluable in helping us continuously improve our guests’ experiences. It was a pleasure having you and your family at Sofitel Krabi Phokeethra Golf & Spa Resort, and we hope to welcome you back soon for an even more relaxing and enjoyable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘TR’, Sawasdee Kha. Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed a perfect stay with us and appreciated our team’s efforts. Your kind words motivate all of us to continue providing memorable experiences for our guests. We look forward to welcoming you back to Sofitel Krabi Phokeethra Golf & Spa Resort soon. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MO’, Sawasdee Kha. Thank you very much for taking the time to share your feedback following your stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you appreciated the high standard of our hotel, the cleanliness, the breakfast, and our team’s attentive service. Regarding our location, we are purposely situated away from the busy tourist towns to offer our guests a peaceful and relaxing holiday experience. For those wishing to explore the area, we provide a shuttle bus service to Ao Nang twice daily, allowing our guests to enjoy the vibrant town and discover the other side of Krabi. We greatly value your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘SF’, Sawasdee Kha, Thank you very much for taking the time to share your experience at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you enjoyed our beautifully maintained and tastefully decorated hotel complex, and that our team provided you with warm, friendly, and welcoming service. Your kind words will be shared with our entire team, as they take great pride in creating memorable experiences for our guests. We apologize that the late checkout request could not be accommodated during your stay. We understand how convenient this can be for our guests, and we always strive to fulfill such requests whenever possible, depending on room availability and operational requirements. Please be assured that your feedback has been noted, and we will continue working to improve our services in this regard. It was truly a pleasure having you with us, and we hope to welcome you back to Sofitel Krabi Phokeethra Golf & Spa Resort soon, where we look forward to providing an even more seamless and enjoyable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘NS’ , Sawasdee Kha, Thank you for sharing your feedback on your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to read that you appreciated the warm and friendly service from our team, especially our team at the bar and the Heartists in our Club Millésime Lounge. Your kind words will be shared with them as a wonderful source of motivation. We acknowledge your observation regarding our facilities and are pleased to inform you that our ongoing superior rooms renovations are part of our commitment to enhancing our guests’ comfort and experience. We look forward to welcoming you back to enjoy our refreshed facilities in the near future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘GK’, Sawasdee kha, Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Sofitel Krabi Phokeethra Golf & Spa Resort. Please accept our sincere apologies that your experience did not meet expectations. We are sorry for the inconvenience you and your family encountered, particularly regarding the check-in and check-out process, the lack of ALL Gold recognition, and your impression of our sustainability initiatives. Your comments have been shared with the relevant department leaders to thoroughly review and address the service inconsistencies mentioned. At Sofitel Krabi, we strive to provide our guests with a seamless and rewarding stay, especially for our valued ALL Gold members. It is regrettable that we fell short in recognizing your loyalty and delivering the level of hospitality you deserve. Should your travels bring you back to Krabi, we would be most grateful for the opportunity to restore your trust and offer you a much more enjoyable experience. Please feel free to reach out to me directly if I may assist with any future arrangements. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort