Novotel Budapest Danube 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 414 รายการ

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Novotel Budapest Danube - Image 1
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Bem Rakpart 33-34, NTAK: SZ19000074, szálloda, 1027 BUDAPEST, Hungary

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Novotel Budapest Danube located in city center is the best starting point to discover Budapest and Parliament. Above all, our friendly team pays special attention to you to make your stay unique and unforgettable. Enjoy the view during your morning coffee

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Novotel Budapest Danube

Bem Rakpart 33-34, NTAK: SZ19000074, szálloda
1027 BUDAPEST
Hungary

พิกัด:47.508529, 19.039137

โทรศัพท์
แฟกซ์ +36 1 458 4909

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ในสถานที่
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

NOVO2 LOUNGE BAR

NOVO2 lounge bar is a combination of a bar and a restaurant - a perfect place for rest, as well as business and social meetings.

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รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 414 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 2,326 รายการ

Good value for money, but rooms need upgrades

คะแนนจาก Tripadvisor 3.0/5

rduddell11 Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed at here for a weekend visit to the city in December. The hotel staff prior to arrival were helpful and prompt in their responses. On arrival again the staff were helpful and friendly, there was a slight mix up with the room after we’d arranged an upgrade which hadn’t been arranged but, the staff told us they’d sort it and to their credit they did. We upgrade and stayed in an executive room with river view, I would say describing it as “river view” is questionable and in any case it wasn’t a picturesque view of the river. The room was functional and find for what we needed, the room needed some TLC and modernisation, there were stains in the visions of the furniture, the amenities were functional and storage was adequate, the bed was comfortable. The hotel overall was situated in a convenient location for the value, Fishermans Bastion is 20 mins walk, St Stephens Basilica and the central points over the other side is about 30-35 mins. Locally to the hotel there are some restaurants, bars, a shop and most conveniently, the metro station is a 2 min walk which is only 2 stops to the main area around St Stephen’s and the Christmas Markets. Overall, the hotel offered good value for money when factoring in the price paid compared to others locally albeit, the rooms need some improvements

Dear rduddell11, Thank you for taking the time to share your thoughts regarding your recent stay at Novotel Budapest Danube. We appreciate your positive remarks about our staff's helpfulness and the convenient location of the hotel. We sincerely apologize for the inconvenience you experienced with the room upgrade. We understand how important it is to have everything in order upon arrival, and we are glad that our team was able to assist you in resolving the mix-up. Your feedback on the room condition and the view has been noted. We strive to maintain high standards, and your comments about the need for modernization and maintenance will be taken into consideration as we continue to enhance our facilities. We are pleased that you found good value in your stay and enjoyed the comfort of the bed. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Tamás Pintér General Manager

questionable staff

คะแนนจาก Tripadvisor 2.0/5

S765ZIastrida รีวิวที่ได้รับการรับรองจาก TripAdvisor

While the hotel itself was pleasant, our experiences with the reception staff during check-in and check-out were unfortunately very negative. Upon arrival, I presented a written confirmation with a price for a two-night stay with breakfast for three people. However, the receptionist completely disregarded this confirmation and attempted to charge a higher rate. It's concerning to question whether staff members at this hotel communicate effectively with one another. A second issue arose when we informed a receptionist that we would be paying upon checkout and splitting the bill between the three of us. Gabor,(I believe was his name) the receptionist, insisted that we could not split the bill and that only one card could be used, which seemed unusual for a hotel of this size. After discussing it with my friends, we agreed that I would pay the entire amount. Just as I was about to pay, the receptionist abruptly decided to charge the card we had used for the pre-authorisation without our consent. This was a completely unexpected and unacceptable practice. We were quite upset as this was not our agreed-upon arrangement. The receptionist's dismissive laughter in response to our concerns was incredibly unprofessional. It's unclear whether this treatment was due to discrimination, a lack of professionalism, or some other reason. Regardless, we will certainly avoid this hotel in the future. As a regular Accor customer for nearly two decades, I've never encountered such a frustrating and disrespectful experience, nor have I received any apology or explanation from management.

Dear Astrid A, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear about the challenges you encountered with our reception staff during both check-in and check-out, as this is not reflective of the service we strive to provide. I understand the frustration caused by the discrepancy regarding your confirmation and the communication issues surrounding your payment arrangement. We aim to ensure clear communication and consistency among our team members, and your experience indicates that we fell short in this regard. Additionally, I apologize for the manner in which your concerns were handled, which does not align with our commitment to professionalism and courtesy. Please know that your comments have been noted and will be used for further evaluation and improvement of our service standards. We value your loyalty as an Accor customer and hope to regain your trust in the future. Best regards, Tamás Pintér General Manager

Underwhelming & deteriorating

คะแนนจาก Tripadvisor 2.0/5

Ibbee รีวิวที่ได้รับการรับรองจาก TripAdvisor

Regular visitor, yet unfortunately the hotel appears to be deteriorating on each visit, with this particularly being the worst, beginning with unclean room (pics of curtains & a disgusting toilet seat), and also noticing for the first time in this room a distinct lack of water pressure in the shower, (not sure if general complaint, as have noticed other reviewers complain of same, or if related to specific room/s 🤷‍♂️?) The restaurant food quality also appears to be declining, whereas it used to regularly excel, yet dinner definitely underwhelmed on this occasion with a particularly disappointing (& greasy) goulash soup, followed by lacklustre chicken supreme dish (whatever happened to the excellent Chicken Caesar salad offering, now off the menu?) Restaurant may also suffer/be overwhelmed by large groups, as hotel seems to be getting busier re large bus tourist groups, (tourist bus groups 😖 - another negative in itself!)

Dear Ibbee, We appreciate your loyalty as a regular visitor to our hotel and we are truly sorry to hear about your recent disappointing experience. We apologize for the cleanliness issues you encountered in your room and the lack of water pressure in the shower. Your feedback regarding the decline in restaurant food quality is concerning, and we will address this with our team. Rest assured that we take all feedback seriously and will work towards improvements. We hope to have the opportunity to welcome you back in the future to restore your faith in our services. Warm regards, Tamás Pintér General Manager

Just a little bit more

คะแนนจาก Tripadvisor 3.0/5

sheilacE368SV รีวิวที่ได้รับการรับรองจาก TripAdvisor

Location excellent, front desk staff help full, cheerful and knowledgeable. Bar area has no ambiance, would be nice to relax after a long day of being a tourist. Area is too bright, bar staff don't even know what win glass or gin glass to serve up. Some background music would help. Kettle in the room, 2 sachets of coffee, no milk extremely poor show.

Dear Sheila C, Thank you for your feedback. We appreciate your kind words about our location and front desk staff. We have taken note of your comments regarding the bar area ambiance, staff knowledge, and room amenities. Your feedback is valuable to us, and we will address these areas to enhance the overall guest experience. We hope to welcome you back and provide a more enjoyable stay. Best regards, Tamás Pintér General Manager

Good hotel, but with a couple of (solvable) issues.

คะแนนจาก Tripadvisor 3.0/5

willdejager Solo travel - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Every year I spend (business and private) 70 to 80 nights in Accor properties all over the world in several brands (Ibis, Mercure, Novotel, Adagio, Sofitel, ect.) As a Platinum member of their loyalty program, I always get upgraded to the Executive rooms. After two out of five nights in the Novotel Danube this now means a room on the forth floor with a nice view on the river and the parlement. Walkkng distance to the centre on the other side of the river is about 30 minutes. Public transport (tram, bus and Metroline 2) is only five minutes from the hotel. So, the location is good. A mini bar with four drinks a day is included. WiFi is dependable and the room and bathroom are clean. The staff is showing professional courtesy. There are however a couple of points for improvement. The water pressure is very bad, with only a small trickle of water coming from the shower, even with the Eco stand off. The same from the tap above the sink. This sink isn't draining very well. The carpet is worn and should be replaced. There is not really an airconditioning system, but an airflow system that cools down the room, but not under 25 degrees (It is 33 to 36 degrees in Budapest now). Choice at breakfast good be better. If the price would have been mid-range (€50 to €100), I would have given four out of five. But since I pay a top range price of more than €100 a night, I expect the mentioned issues to be addressed. And since I have been reading the same comments from guests in the past, not enough has been done with the feedback until now. In a four star hotel you expect the management to pick up on the known issues and solve them.

Dear willdejager, Thank you for sharing your detailed feedback about your recent stay at Novotel Budapest Danube. We are pleased to hear that you appreciated the convenient location, the view from your room, and the professional service provided by our staff. We sincerely apologize for the issues you encountered with the water pressure, drainage, and room amenities. Your comments regarding the breakfast selection and room conditions have been duly noted for our improvement. Rest assured, we value your loyalty as a Platinum member and your feedback will be shared with the relevant departments. We understand your expectations regarding the price-quality ratio and will strive to address the mentioned concerns promptly. We hope to welcome you back for an enhanced experience in the future. Best regards, Tamás Pintér General Manager

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