Mercure Budapest City Center Hotel 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 1,030 รายการ

Mercure Budapest City Center Hotel - Image 1
Mercure Budapest City Center Hotel - Image 2
Mercure Budapest City Center Hotel - Image 3
Mercure Budapest City Center Hotel - Image 4

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ความพิเศษของโรงแรม

  • Completely renovated hotel with freshly designed rooms, inspired by Budapest

  • Best location in the heart of the city

  • Brand new Winestone restaurant with unique wine selection

  • Complimentary coffee and tea making facility in the room

  • Free wifi access in the entire area of the hotel

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Mercure Budapest City Center Hotel

Vaci utca 20, NTAK: SZ19000376, szálloda
1052 BUDAPEST
Hungary

พิกัด:47.494183, 19.052557

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

WINESTONE CITY CENTER

Winestone City Center pairs accessible, regional-inspired cuisine with a creative selection of Hungarian and international wines, in a vibrant and sophisticated setting.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 1,030 รายการ

เรทติ้งบน TripAdvisor  4.1/5  รีวิว 749 รายการ

Excellent location

คะแนนจาก Tripadvisor 4.0/5

rachel w Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Excellent location. Literally walking distance to everywhere. The docks. The trains and all the restaurants and cafes. So close by. Rooms are small but clean. Breakfast is ok. There is variety but needs upgrading in quality. All staff were helpful and friendly. The major issue here is aircon. The policy they have is wrong. Simply wrong. I was grateful that they sent someone to open our window otherwise I would have asked for a refund. I’m all for energy saving etc. but at the end of the day the Hotel is a business and we are paying customers and you need to stop this no aircon policy. Shame as the hotel location is perfect. We did enjoy our stay.

Dear rachel w, Thank you for choosing our hotel and for taking the time to share your detailed feedback. I am very pleased to hear that you enjoyed our excellent location and found our team helpful and friendly. It is also great to know that the cleanliness of the room and proximity to restaurants, transport, and the docks added to your overall experience. At the same time, I am truly sorry that the room temperature fell below your expectations and caused discomfort during your stay. Your concerns are completely understood. While our current approach is based on seasonal guidelines and sustainability considerations, we recognize that guest comfort is paramount. I am glad our team was able to assist by opening the window to help improve your comfort, and I genuinely appreciate your honesty — your comments will be taken into account as part of our ongoing efforts to elevate the guest experience. Your input on our breakfast selection is also appreciated, as we continuously strive to improve both the variety and overall quality of our offerings. It is encouraging to hear that, despite the issues raised, you still enjoyed your stay overall. Should your travels bring you back to Budapest, it would be a pleasure to welcome you again. Best regards, Róbert Kovács General Manager

ESTAFA!!!! OJO CON LA TARJETA.SCAM!!!! BE CAREFUL WITH THE CARD

คะแนนจาก Tripadvisor 1.0/5

Gloria S รีวิวที่ได้รับการรับรองจาก TripAdvisor

Gloria Sanchez justo ahora en Google 1/5 Vacaciones ❘ Pareja SCAM. THEY CHARGE YOUR CARD WITHOUT AUTHORIZATION. AND THEY DON'T GIVE YOU A REFUND. I repeat. Your hotel charged my card: €125.10 - day 6/5 €16.25 - day 1/5 €83.80 - day 30/4 €24.93 - day 29/4 AMOUNT PAID - €250.08 TOTAL PAID AT YOUR HOTEL ACCOUNTING ON THE INVOICE, the valid amount is €124.03, corresponding to taxes, breakfast, and the bar. Refund - NOT YET MADE - €126.05 (in my favor) ESTAFA. HACEN CARGOS EN LA TARJETA SIN AUTORIZACIÓN. Y NO HACEN LA DEVOLUCIÓN

Dear zoec352, First of all, thank you for choosing our hotel for your stay in Budapest, and for taking the time to share your feedback here as well. We fully recognize how important transparency and accuracy are when it comes to all aspects of a guest’s stay. The situation you described clearly did not meet our standards, and we sincerely regret the inconvenience this may have caused. At the same time, we are glad that you were able to correspond with our team directly and that the matter could be clarified- Should your travels bring you back to Budapest, we would welcome the opportunity to provide a much-improved experience and restore your confidence in our services. Best regards, Róbert Kovács General Manager

very good stay again

คะแนนจาก Tripadvisor 5.0/5

JANIK75 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I am stating in Mercure every visit to Budapest. Location is the main key here. I am still not happy with the Ironing room policy/In other countries there is an iron in rooms in ACCOR. This time we took the junior suite. Amazing room floor 10 Sauna included

Dear JANIK75, Thank you so much for your kind words and for your continued loyalty to our hotel during your visits to Budapest. I am delighted to hear that you had another very good stay and that our central location continues to be a highlight for you. It is also wonderful to know that you enjoyed the Junior Suite and the added amenities it offers — I am glad it made your experience even more special this time around. However, I am sorry to hear that our ironing room policy still felt inconvenient, although we truly appreciate your understanding of the safety-related reasons behind this measure. Looking forward to your next visit, and we will do our best to make it just as enjoyable. Best regards, Róbert Kovács General Manager

Great hotel, great location

คะแนนจาก Tripadvisor 4.0/5

396louisee Solo travel - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is in the centre of the shopping area so the location is great. The hotel is also only a 5 minute walk from a stop for the hop on/hop off bus. Lots of reviews complain that the hotel is very warm. As a person that is always cold, I very much appreciated the room being so warm. I was in room 904 which faced the street but I didn't hear any noise during my two night stay. The staff at the hotel were efficient and professional and the cleaning staff were very friendly. The room I stayed in had a bath tub which was very welcome. However, the bathroom was small and not well lit. The entire room was poorly lit and I found it difficult to find a good space to apply my make up. I used the bathroom mirror but because the bathroom is so small I had nowhere to put my makeup bag. I eventually put a towel in the sink and rested my make up bag there. I know this is quite minor but for me, this is important.

Dear 396louisee, Thank you very much for taking the time to share such detailed and thoughtful feedback following your stay with us. I am delighted to hear that you enjoyed our central location, found your room warm and comfortable, and appreciated the professionalism of our team as well as the friendliness of our housekeeping staff. It is great to know that the street-facing room did not disturb your rest and that having a bathtub added to your comfort. Your remarks regarding the lighting and layout of the bathroom are also highly valued. We strive to create a comfortable and practical environment for all our guests, and your observations are truly helpful. Feedback like yours is important to us and will certainly be taken into consideration when planning future improvements. It was a pleasure to have you as our guest, and we hope to welcome you back on your next visit to Budapest. Best regards, Róbert Kovács General Manager

Great location, friendly staff

คะแนนจาก Tripadvisor 4.0/5

Elaine P รีวิวที่ได้รับการรับรองจาก TripAdvisor

I booked a courtyard view room but unfortunately my room 903 was facing the street so was very noisy. The room was spotlessly clean and super comfy bed. Loved having a bath rather than just a shower. It was so hot in the room, contacted reception who arranged for an engineer to make sure the radiator was turned off. They also bought a form to sign for them to open the window wider, however my window was not able to be opened further. I did ask and received a fan which really helped. The staff were very helpful. Great to have a fridge also which they made sure was empty of mini bar items so I could put a few things in. I did not pay for breakfast (€17) nor used the restaurant. The hotel is in a fantastic location and I enjoyed my stay overall.

Dear 618elainep, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed our central location, appreciated the cleanliness of your room, and found the bed comfortable. It is also lovely to know that the bath and in-room amenities, such as the fridge, added to your comfort. Additionally, I am pleased to read that our staff made a positive impression through their helpfulness—we will certainly share your kind words with them. However, I was sorry to learn about your experience with the room temperature. At the same time, I am glad our team was able to promptly assist by turning off the radiator and providing a fan. Your comments regarding the window and room allocation will be carefully reviewed, as we strive to ensure every guest receives the experience they expect. Should your travels bring you back to Budapest, we would be delighted to welcome you again and ensure an even more enjoyable stay. Kind regards, Róbert Kovács General Manager

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