Sofitel Brisbane Central 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 8,199 أراء

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249 Turbot Street, 4000 BRISBANE, أستراليا

الوصف

خدمات الفندق الإضافية

  • The hotel is above Central Station, with direct access to Brisbane Airport.

  • Award-winning, gourmet restaurant and bars onsite

  • Brisbane's largest fully-integrated conference venue.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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موقع الفندق

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
أستراليا

نظام تحديد المواقع العالمي (GPS):-27.465352, 153.026299

الهاتف
فاكس +61 7 3832 4741

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

Bistro Suzette

Delivering the finest selection of locally-sourced produce for breakfast, lunch and dinner with a passion for service and providing unforgettable moments for our guests, Bistro Suzette offers diners the perfect place to relax, indulge, and celebrate.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  8,199 أراء

تقييم TripAdvisor  4.2/5  5,117 أراء

2024 شهادة تميّز

Very comfortable, classic hotel

ملاحظة Tripadvisor 5.0/5

D S Couples - تقييم TripAdvisor المعتمد

Very comfortable, classic hotel, with everything running smoothly. Fast check in, good room service, great coffee machine, hot bath, spacious and comfortable room with ditto beds. Exactly what we needed for our layover in Brisbane. We took the airport train to central station and were able to walk straight to the hotel; the entrance is linked to the main hall of the train station. (O and for everyone who’s flying internationally out of Brisbane: get there early, because the logistics and capacity at that airport are terrible right now…)

Great and enjoyable stay

ملاحظة Tripadvisor 5.0/5

Boon Choon H تقييم TripAdvisor المعتمد

I had an excellent stay here. The service was grea. The team truly made our stay memorable. We stayed for a couple nights then went down to the Gold Coast for the marathon before returning for another 3 nights. (Honestly, I couldn't wait to get back to Sofitel as there was a marked difference between the hotel we stayed in the Gold Coast and Sofitel Brisbane.) * One member in particular stood out for us - Mew Sukserm. She actually remembered my name when we returned from the Gold Coast, even the room I stayed in. That was impressive! She had helped me arrange to store one of our luggage whilst my wife and I went to the Gold Coast for the weekend. Plus she gave us a great recommendation to dine by the river. * The room was clean, comfortable, and the bed firm. We slept well! * The housekeeping and F & B team were all very polite, friendly and so helpful. ** Finally, the hotel sits on top of Central train station, so transport was so convenient. This is a Good, Well- appointed and comfortable hotel to stay. Thank you Sofitel Brisbane!

A great city centre choice for a top end hotel, Club lounge needs some tweaks

ملاحظة Tripadvisor 4.0/5

stavanger85 تقييم TripAdvisor المعتمد

I always enjoy my stay here. I find the staff very helpful and pleased to see me each time. As an Accor Diamond member I always receive a call in the days before arrival, always get a room upgrade and a nice welcome amenity. I find the rooms clean and comfortable and am able to carry out business work on the large desk. There have been significant changes to the Club Millesime over the last couple of years, including now a recent move downstairs. I found this area quite pleasant and the cold buffet was good, although a few more selections would make this great (such as some crusty bread, stuffed mini capsicums, boiled eggs etc.). With the set up spread out across the length of this new space, with drinks right down the other end out of view, an orientation explanation from staff would be useful when first arriving in the lounge. The staff member Tim in the Club lounge is outstanding in manner, experience and service quality and should be recognised. Like my last review, I suggest the management consider what is on offer for hot canapes in the lounge as this is currently not meeting the standard that is found in good top end hotels with such lounges around Australia and internationally and comes across as somewhat miserly. This time the plate of two canapes included only one hot item, the other a cold mini slider. There is still a rule of one canape plate per guest per night which is also not in keeping with what other such lounges offer. Wouldn't it be easier to just have a small hot buffet of such bites that is replenished throughout the evening? The Club lounge here has lost something, although I am reserving judgement on this new set up for now and hope that some tweaks can be made to elevate this area to compare favourably with similar premium experience lounges elsewhere. Guests booking a Club room pay a good premium for such access and those of us with upper level loyalty status have earnt it through lots of travel bookings with the brand. Even just a little more of the 'luxury' touch with the food selection that should characterise Club Millesime will make a big difference rather than communicate a cost cutting mentality. Overall, as I said, I do like this hotel and will be back soon. The location is outstandingly convenient.

Bonjour, Thank you for your continued loyalty and for sharing such detailed feedback about your recent stays with us. It’s wonderful to hear that you feel well cared for by our team and enjoy the comfort and convenience of our hotel. I will be sure to personally pass on your compliments to Tim, who will be delighted by your recognition. As the person who looks after the Club Millésime, I take your feedback very seriously and truly appreciate the time you’ve taken to share your observations. I will carefully consider everything you’ve mentioned to enhance the Club experience and ensure it meets the premium standard our guests expect. Your suggestions about food variety, presentation, and service flow are very helpful, and we are actively reviewing ways to improve the lounge to offer a more luxurious and comfortable environment. Thank you again for your valuable insights and for choosing to stay with us. We look forward to welcoming you back soon and providing an even better experience. Warm regards, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Deeply Disappointed – Not the Sofitel Standard

ملاحظة Tripadvisor 3.0/5

michlaz21 Friends getaway - تقييم TripAdvisor المعتمد

As a Platinum Accor member who has stayed in Sofitel properties around the world—with two additional guests also loyal to the brand—this experience was truly disappointing and far below the usual standard we’ve come to expect. The hotel lobby is well presented, but unfortunately, that’s where the positives end. The lift and room corridors had an unpleasant smell, reminiscent of capsicum. The rooms are noticeably outdated, with tired furniture that appears to be over 20 years old. The bathroom fittings are worn, and the tapware is tarnished with visible calcium buildup. Worst of all, the shower was in very poor condition—unacceptable for a so-called luxury hotel. Upon arrival, I was shocked to find a half-open complimentary wine bottle in the room. I reported it to reception at check-in, but no action was taken. I had to take the bottle downstairs the following day, at which point it was replaced with an apology. This should have been handled immediately and professionally. Club Sofitel was another major letdown. It’s essentially just a roped-off section of the breakfast area—not worth the additional cost. During canapés, when I asked for a drink, staff simply pointed and told me to help myself. The selection was minimal and underwhelming, even in the afternoon. It lacked the service and atmosphere that Club Sofitel promises. The biggest concern was the overall staff morale. The energy throughout the hotel felt heavy, and staff appeared unhappy and disengaged. Unfortunately, it’s clear this stems from poor middle management—not the frontline workers. I witnessed a manager publicly chastise a waitress in front of guests during breakfast service, demanding she smile while she was focused on safely carrying a tray of coffees. It was humiliating and completely inappropriate. That employee was working hard and did not deserve such treatment, especially in front of guests. On our final night, the fire alarm was activated, forcing a full evacuation. No staff were visible to assist guests, many of whom were struggling to get down the firestairs. There was no communication, no support, and not even an offer of water. It was the guests who supported each other—not the staff. This was incredibly unsafe and not reflective of a 4- or 5-star hotel. Management at this property urgently needs to get their house in order. There is a clear lack of leadership and accountability. Middle managers are demoralising the team and failing to uphold the Sofitel or Accor standard. The frontline staff are doing their best under poor direction, and it shows. This experience has seriously shaken my confidence in the Sofitel brand. As a loyal Accor member, I will be thinking twice before ever staying at this property again. It just felt… wrong.

Bonjour, Thank you for taking the time to share such detailed feedback about your recent stay. I am truly sorry to hear that your experience fell short of the high standards you rightfully expect from Sofitel and Accor. Regarding the fire alarm activation and evacuation, please be assured that the safety and well-being of our guests is our highest priority, and all appropriate fire safety procedures were promptly followed. I sincerely apologise for the inconvenience caused by the alarm and truly regret any distress this situation may have caused you and fellow guests. Your feedback is invaluable, and we will use it to enhance our communication and support during any future emergencies. I also want to apologise for the other issues you highlighted, these matters are very concerning and do not reflect the Sofitel standard. Please know your feedback has been escalated to senior management for immediate review and action. We appreciate your loyalty and the trust you have placed in the Sofitel brand, and I regret that we did not deliver the experience you deserved. Should you wish to discuss your stay further, I would be happy to speak with you directly. Warm regards, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

Well done Sofitel, better than in France!

ملاحظة Tripadvisor 4.0/5

MrandMrsAlexGooch تقييم TripAdvisor المعتمد

Nice central located hotel with easy parking service at 60aus $ day..hotel ambience is a bit soulless ; the pool is about 12m and only gets sun in morning; the gym on top floor is tired and compact; breakfast buffet good but not great, but fresh cocked egg/omelette stall.

Bonjour, Thank you for taking the time to share your experience with us. I’m delighted to hear you enjoyed our central location and parking convenience. I appreciate your honest comments regarding the hotel and your feedback is valuable as we continually strive to enhance the overall guest experience. We hope to welcome you back again soon for another stay. Warm regards, Rhianne Campbell Luxury and Guest Experience Manager Sofitel Brisbane Central

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تقييمات فنادقنا من مستخدمين آخرين

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  • 818 أراء 8.2/10 الإفطار
  • 758 أراء 6.1/10 مستوى النظافة

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جميع فنادقنا في Brisbane

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.