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Grand Mercure Xian on Renmin Square

Nota clientes Avis 4.6/5 1.067 comentários

Hotel aprovado por ALLSAFE

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Quarto 1

Número de pessoas
Idade das crianças

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Como funciona?
Accor Live Limitless

Grátis: torne-se membro

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+ 20 Serviços

Extras do hotel

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • enjoy 600 pax show in our own grand theatre

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Estacionamento
  • Instal. pessoas c/ defic. motora
  • Serviço de babá, sob pedidoServiços a pagar
  • Ar-condicionado
  • Recepção aberta 24 horas por dia
  • Lavagem a seco/serv. passadeira
  • Lojas/shopping
  • Porteiro/Carregador
  • Concierge
Lazer e atividades
  • Piscina interna aquecida (próximo)
  • Sala de ginástica
  • Bem-estarServiços a pagar
  • Serviço de babá, sob pedidoServiços a pagar
Catering
  • Pequeno-almoçoServiços a pagar
  • 1 Restaurante(s)
  • Serviço de quarto
Serviços empresariais
  • 3 Sala(s) de reunião
  • Hotel de convenções
  • Business center c/ assistência

Localização do hotel

Grand Mercure Xian on Renmin Square

319 Dongxin Street
Shaanxi Province
710004 xian
china

Tel: +862987928888

Fax: (+86)29/87928999

Check-in desde as 14h00

Check-out até às 12h00

  • De avião

    Xianyang Intl A 20 km / 12,43 milhas

GPS:34.26627, 108.958068

As nossas opções de alojamento

Escolha Quarto Classic de 21 m² com chuveiro e banheira ou Quarto Superior de 31 m² com chuveiro e banheira em separado A Suite Deluxe com 60 m² possui estúdio separado, quarto, lounges, chuveiro e banheira separados. A Suite Executive com de 80 m² possui estúdio separado, quarto, lounges, chuveiro e banheira separados.

Quarto Normal, 1 cama Queen

  • Número máx. de pessoas: 2
  • Superfície: Desde 21 / 226 sq ft
  • Vistas: Lado do jardim *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Utensílios para chá/café
  • Minibar

Quarto Superior com 2 camas individuais

  • Número máx. de pessoas: 3
  • Superfície: Desde 31 / 334 sq ft
  • Vistas: Lado do jardim *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Utensílios para chá/café
  • Minibar

Quarto Superior, 1 cama de tamanho King

  • Número máx. de pessoas: 3
  • Superfície: Desde 31 / 334 sq ft
  • Vistas: Lado do jardim *

Sujeito a disponibilidade

  • Internet sem fios no quarto
  • Internet de alta velocidade
  • Roupão
  • Utensílios para chá/café
  • Minibar
Quartos

Os nossos restaurantes e bares

57 Cafe

Tipo de cozinha: Outro estilo culinario

O Café 57 possui pequeno-almoço buffet chinês e ocidental

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 3

  • Tamanho máximo: 60

  • Capacidade máxima: 40 pessoas

  • Capacidade máxima para banquetes: 30 pessoas

Descobrir mais

Avaliações dos nossos clientes sobre o
Grand Mercure Xian on Renmin Square

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.6/5

1.067 comentários

tripadvisor

Classificação do TripAdvisor 4.0/5

1.221 comentários

2020 Certificado de Excelência do TripAdvisor
Certificado de excelência 2020

Good hotel that needs to be upgraded anyway

Nota Tripadvisor 3.0/5

Teoh S Family - 21/12/2019 Avaliação com certificação TripAdvisor

It is one of the three hotels in that site. Dim signboard lighting made it kind of vague to identify the hotels . Reception service was good though the staffs' English proficiency could still he improved.

Dear Teoh S, Thank you for providing us with the gift of feedback. We are very sorry that the recent stay didn't meet your expectation, please allow me to express my sincere apologies for it. We have been conducting English training for our FO team and F&B team for several batches, and we will continue and enhance our efforts in it. I've also shared your comment on the signboard lighting with hotel management. Our efforts in striving for excellent guest experience never stop, and we look forward to having the opportunity to better serve you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

excellent

Nota Tripadvisor 5.0/5

Culture39723498052 Friends getaway - 21/04/2019 Avaliação com certificação TripAdvisor

professonal staff always ready to help if necessary. A huge garden site to rest on the evenig and have a talk with friends. A art deco envronnement that is marvellous in furniture. The hotel is inside all accor hotels site, not long from all accomodations (subway, bank, bus, taxi).

Chinese atmosphere

Nota Tripadvisor 5.0/5

18marclo Family - 04/01/2019 Avaliação com certificação TripAdvisor

Very good rooms and a very Chinese clientele in this well located hotelGood breakfastReception was helpful to order taxis for the airport which were on time and at the indicated priceThe history of the hotel is still discernable and it is part of the experience

A quiet place

Nota Tripadvisor 4.0/5

Arthur C Solo travel - 29/11/2018 Avaliação com certificação TripAdvisor

Nice rooms and staying away from traffic noise. Bedding is comfortable. Breakfast is OK needs upgraded. Morning coffee is not up to standard. Internet quality is average and should be at higher speed.

great hotel

Nota Tripadvisor 5.0/5

Cheryl P Couples - 16/11/2018 Avaliação com certificação TripAdvisor

it's to bad we could only stay 1 night. alittle better than the one in Beijing .clean, quiet, good price. loved it. location was close to the city wall. breakfest buffet catered to a variety of nationalities. god food.

excellent hotel

Nota Tripadvisor 5.0/5

Excursion46584221820 Business - 31/10/2018 Avaliação com certificação TripAdvisor

Very satisfied, especially for the service at the reception desk (special compliments to Ms. Lora and Ms. Lola) and for the very high quality of breakfast. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

Great location

Nota Tripadvisor 4.0/5

gigglingone Business - 24/10/2018 Avaliação com certificação TripAdvisor

Very central location, easy walking distance to many sights within the city wall area, and easy to hail a cab to further distances. Many food options nearby and on property. Unfortunately the delicious Brazilian BBQ is no longer there (now replaced with a Japanese restaurant).

Nice hotel with great location

Nota Tripadvisor 4.0/5

mohd_haqimi Couples - 31/01/2018 Avaliação com certificação TripAdvisor

Stayed for two nights. The room seemed big and very good value for your money with nice rooms Location was good, near bell tower and just a short walk to city centre. I could walk every were, very good staff, English was great no problems best location in Xian for me. .

Dear mohd_haqimi, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are very glad to know that you've enjoyed your recent stay with us. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Great rooms.

Nota Tripadvisor 5.0/5

Vagoopy Family - 12/12/2017 Avaliação com certificação TripAdvisor

We here for two nights. We had 2 rooms, one for my husband and myself and the other for our daughter. The bed was the biggest bed I had ever seem. The room was great. There was plenty of room for my husband and myself. The breakfast was great and location was brilliant.

Dear Vagoopy, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you and your family find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. Merry Christmas and Happy New Year, and we look forward to welcoming you and your family again in the near future. Yours sincerely, Rudy Rodas General Manager

Limited Facilities

Nota Tripadvisor 3.0/5

AndyKenn Family - 15/10/2017 Avaliação com certificação TripAdvisor

Rooms are OK, hotel is in a quiet area which is good. It is a bit of a walk to get to the main attraction areas. There was no welcome drink voucher or any mention about it. You have to have a drink in the Sofitel which was very expensive. Would choose somewhere else closer to the main centre next time. Can't quite work out what I'm supposed to get anymore and what type of welcome I should be receiving. The Sofitel at Guangzhou made me feel ultra welcome, provided a small amount of fruit in the room and 2 drinks vouchers without even having to ask. Wish they were all like that (they should be)

Dear AndyKenn, Thank you for providing us with the gift of feedback. We are very sorry for failing to make you feel welcome, especially in the situation that you are our Le Club AccorHotels silver member. Welcome drink voucher is one of the benefits for Le Club AccorHotels silver members and above, and we express our welcome through it. You are absolutely right, we should have provided it without being asked. I've had a talk regarding this case with my team and thank you for pointing out our areas for improvement. It is still our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

Quite hotel in central location

Nota Tripadvisor 5.0/5

139christianes Family - 29/08/2017 Avaliação com certificação TripAdvisor

The hotel is part of a hotel complex sorrounding a nice park. Rooms are quiet although the hotel has a very central location. Staff was excellent and very helpful. Breakfast offered a large variaty of dishes.

Dear 139christianes, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Welcoming and Excellent Stay

Nota Tripadvisor 5.0/5

564swann Couples - 21/06/2017 Avaliação com certificação TripAdvisor

I wish to extend my appreciation especially to the front desk supervisor whom I unfortunately forgotten her name. I checked in on 8 June 2017 at around 11-12 pm and was warmly welcomed by her. She could speak excellent English which was such a relief and a pleasant change. Being a platinum holder, she immediately recognised the status and acknowledged me with the expected platinum treatment. She made my stay at Grand Mercure Xian on Renmin Square a memorable and pleasant one. If Accor continue to have such excellent front desk employees, I am sure it will take your business far. Can you please extend my gratitude and appreciation to her. Regards, Swan Ng

Dear Mrs. Swan, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Your kind comments give us great encouragement and we are truly grateful for it. The staff you mentioned in your review is Ms. Lola Sun. We all feel very motivated to do it even better, and thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager
Nota clientes Avis 4.5/5

Anónimo Famílias - 08/05/2017 Comentários confirmados de ALL

Estadia foi tranquila e muito agradável. As coisas estavam como eu esperava no momento que reservei minha estadia pelo Booking. Um ponto forte e que nos deixou muito satisfeito foi o nível de ingles dos funcionários no front desk. Enfrentamos dificuldade de comunicação em todos os hotéis que fomos na China, mas no Grand Mercure não tivemos esse problema. A comunicação foi muito fácil e os funcionários receptivos.

Great Hotel, Friendly Staff, Excellent Breakfast

Nota Tripadvisor 5.0/5

683ulrichv Couples - 29/04/2017 Avaliação com certificação TripAdvisor

Had an amazing time in Xi'an and the hotel was fantastic. Great room, clean, well maintained, good facilities. The breakfast was outstanding, spoiled for choice from local to international breakfast options. Whilst it is a little off the town centre, it is just an easy, 20 min walk and the daily breakfast alone is worth staying at this hotel. The staff was very friendly and helpful and I would certainly stay here again on our next trip, which we are already planning.

Family Stay

Nota Tripadvisor 5.0/5

Paula U Family - 26/04/2017 Avaliação com certificação TripAdvisor

Lovely clean rooms with large bathroom and comfortable beds. Very good breakfast with plenty of choice - even for a fussy 12 year old. The front desk staff were so friendly and helpful and professional. I would definitely return and would recommend.

holiday distinction.

Nota Tripadvisor 3.0/5

HenryT1559 Friends getaway - 20/04/2017 Avaliação com certificação TripAdvisor

below our expectation.if you are looking for quiet rendezvous then good..But we expect somewhere near shopping centres with different grades of things to buy. The staff is neutral and appear inpatient with our questions..you have to read up to help yourself. breakfast is about 3 star standard.bath tap leaking but i did not complain.

Dear Henry T, Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. I'm sorry that we didn't bring you an enjoyable stay during your recent visit to Xi'an. 5 minutes walk from the hotel there are several shopping malls, but I do pay high attention to your comments on our ambassadors. Would it be possible for me to get some more detailed comments in this aspect so that we could review ourselves? And, would it also be possible for me to get the room number of your recent stay so that we could have a closer look at the bath tap leaking issue you mentioned? Sincerely look forward to your reply. Yours sincerely, Rudy Rodas General Manager

Very good hotel

Nota Tripadvisor 5.0/5

James H Friends getaway - 14/04/2017 Avaliação com certificação TripAdvisor

The hotel is located in a square with very nice surrounds. The gardens are well kept and it is quite pleasant walking around. The service : check in, restaurants, front door are very good. We ate dinner at Churrascho, Brazilian BBQ which was very good. Louis the Chef/Manager is an excellent host and attends to our needs personally. Thank you Louis. All in a very pleasant and enjoyable stay.

Dear James H, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to read your feedback! I've shared your comments with my team, and in particular with Louis, and we all feel very motivated. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Clean, Safe and Convenient

Nota Tripadvisor 4.0/5

Alix A Solo travel - 15/03/2017 Avaliação com certificação TripAdvisor

I stayed here for 2 nights when I was traveling alone to Xi'an. I didn't spend much time in my room, just to sleep. I felt safe and the staff was friendly and spoke a little bit of English. The room was very hot / couldn't control the thermostat, but was able to open windows to let in fresh air and cool the room off. Bathrooms are outdated but clean. One morning, I ordered room service in the morning and it was delivered on time. I ate at the buffet the 2nd morning and it had a lot of variety of food. The location was very convenient - walking distance to the Muslim District and the Bell/Drum Tower.

Dear Alix A, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are glad to know that you find your recent stay enjoyable, your recognition motivates us greatly to do it even better, thank you. At the same time, I'm sorry to know that the room temperature didn't meet your expectation, and we will do our utmost for improvement. We look forward to welcoming you again in the near future. Yours sincerley, Rudy Rodas General Manager

Excellent accommodation

Nota Tripadvisor 4.0/5

Casper1503 Friends getaway - 27/02/2017 Avaliação com certificação TripAdvisor

Location is outside the city centre . Can catch a bus of metro or 30 min walk to the city centre ( drum tower). Hotels were comfortable. Quiet. Can use spa and swimming pool at Sofitel. Not Garden, it snowed on my 2nd day, Turing the garden into a winter wonderland, small waterfall, Chinese rest area, All covered with snow...beautiful

Dear Casper1503, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. The complex of Renmin Square has different beauty in different seasons, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Great option!

Nota Tripadvisor 5.0/5

Tiozao_on_two_wheels Couples - 07/02/2017 Avaliação com certificação TripAdvisor

Good location and the staff is always ready for help you. Superb breakfast and confortable room. There are several malls near to the hotel for having Lunch and dinner. You can easily arrange a taxi for Terracota Warriors.

Dear Tiozao_on_two_wheels, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. Your recognition, especially to our ambassadors, motivates us greatly to do it even better. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

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