Mercure Palermo Centro 4 étoiles

Note Avis clients (Note ALL) 4.2/5 485 avis

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italie

Description

Les plus de l'hôtel

  • WIFI gratuit 60 Mega dans tout l'hôtel

  • Les chiens sont acceptés. La station canine accueille vos amis à 4 pattes ! !

  • Notre petit déjeuner continental est servi tous les jours !

  • Champions League ed Europa League in the Lobby Tv!

  • Bistro agréable servant une cuisine typiquement sicilienne !

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italie

GPS:38.123982, 13.360426

Téléphone
Fax +39 091 611 6822

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Animaux acceptés
  • Navette
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre
A proximité
  • Parking

Bar I'm

Détendez-vous en famille ou entre amis, retrouvez vos collègues au bar de l'hôtel. Vous y découvrirez une grande sélection de boissons délicieuses, des vins siciliens et des bières artisanales.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  485 avis

Note TripAdvisor  3.9/5  2 575 avis

Excellent

Note TripAdvisor 5.0/5

Jig4 Voyage solo - Avis TripAdvisor

Très bonne expérience malgré un gros problème de climatisation beaucoup trop chaude et sûrement sale car nous sommes tombés malades tous les deux, rhumes et angines.

Note Avis clients 3.0/5

Anonyme En couple - Avis confirmés ALL

Dear Guest, Thank you for sharing your experience at our hotel. We are sorry for the inconvenience caused by the air conditioning system. Please note that our system is centralized and operates only for a few hours during the day, as the building is designed to keep the rooms warm even when the system is off. Regarding excursions, we are always available to assist in organizing them, depending on the availability of local guides, which is unfortunately beyond our control. We hope to welcome you again and provide you with an even more enjoyable stay. Best regards, Andrea Stancato Direttore/Manager

En plein centre….

Note Avis clients 4.0/5

Martin N. En couple - Avis confirmés ALL

Dear Martin N., Thank you for sharing your experience at Hotel Mercure Palermo Centro. We are glad that you appreciated the central location and the overall quality of the hotel. However, we are sorry that some aspects of your stay did not meet your expectations, and we sincerely apologize for the inconvenience. Regarding the "privilege" room, we apologize for the oversight regarding the bathrobes and slippers, which should be provided in all rooms of this category, and for the lack of an espresso machine. Our goal is always to ensure maximum comfort, and we will review and improve these aspects to prevent similar situations from occurring. We sincerely apologize for the disturbance caused by the machine noise on your first night and the inadequate soundproofing. We have already taken note of this issue and are working with our team to improve soundproofing in critical areas. We are pleased that your second room was more comfortable, but we regret that you still experienced issues with the bathroom window and noise from the neighboring room's shower. Your feedback is very important to us, and we will use it to enhance our comfort and quality standards. We hope that, despite these inconveniences, you were still able to enjoy your overall experience and that you would consider returning to us in the future. We would be happy to offer you a more comfortable stay without any disruptions. Thank you again for your feedback, which helps us grow and improve. Best regards, Andrea Stancato Direttore/Manager

A améliorer

Note Avis clients 3.0/5

Alain K. En famille - Avis confirmés ALL

Dear Mr K., Thank you for sharing your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations. First, we apologize for the issue with the bathroom door in your room, which had been damaged, and for the soundproofing problems. The peace and comfort of our guests are very important to us, and we regret that the noise from the corridor and street impacted your experience. Regarding the cleanliness of the windows, we apologize if they were not up to the standards we strive for. Our cleaning team will pay more attention to these details to ensure that every area is spotless. We also apologize for the error in the bed assignment: single-bed rooms are always available, and we will take measures to ensure that future requests are properly fulfilled. We are pleased that you appreciated the welcome and service of our staff, as well as the availability of our luggage storage. We will take your comments to heart to improve our service and prevent similar issues in the future. We hope to welcome you back and provide you with a more comfortable stay without any inconveniences. Best regards, Andrea Stancato Direttore/Manager

Bien situé mais chambres surchauffées en décembre avec aucune information de la part de la réception...

Note Avis clients 1.0/5

Michael En famille - Avis confirmés ALL

Dear Guest, Thank you for sharing your experience at our hotel. We are sorry to hear that the temperature in your room was not ideal during your stay. The heating system in our hotel is currently turned off during the day, as the outside temperature has been relatively high and the building naturally retains the accumulated heat. However, we understand that this may not have been sufficient for your comfort, and we apologize for the inconvenience. Our reception team is always available to assist with any requests, including temperature adjustments in the rooms, and we regret that in this instance, the necessary communication was not provided to ensure a more comfortable stay. We also apologize for the lack of satisfaction monitoring during check-out, and we will ensure that all communication opportunities are activated in the future to better address the needs of our guests. We hope you will give us a second chance to demonstrate our commitment to improving every aspect of our service. Kind regards, Andrea Stancato Direttore/Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 102 avis 9/10 Site
  • 1 257 avis 7.3/10 Chambre
  • 1 052 avis 8.7/10 Service
  • 36 avis 5.4/10 Internet
  • 895 avis 8.3/10 Petit déjeuner
  • 773 avis 6.7/10 Confort
  • 444 avis 6.9/10 Propreté
  • 251 avis 6/10 Installations

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.