Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 676 reviews

Best price
guarantee
Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  676 reviews

TripAdvisor Rating  4.0/5  2,495 reviews

Bed and pillows need improvement

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

staff were all great / room with nice/ clean/ but the first room had strange odour !!? we asked to room the exit day. But the exit room had elevator M room noise.

Dear Brent D., Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Not a great stay

Customer review rating 1.0/5

Elaine M. Couples - Confirmed reviews ALL

We are Platinum Accor members and are regular guests at Accor brand hotels. We are typically very happy with the Accor brand, and hence the loyalty. We booked this hotel for location (which was very good), and we were aware that this is a Mecure hotel so not part of their luxury line. We went in with realistic expectations in that regard. Having said that, this hotel was a overall big disappointment and the stay was not as pleasant as we had hoped. The hotel staff was warm, helpful and accomodating, with no complaints about the staff (only reason for not rating as 1). The rest (upkeep, cleaning, noise level, beds, breakfast, and pretty much everything else) was not good. We do not recommend staying here.

Dear Elaine, We sincerely apologize for the disappointment you experienced during your recent stay with us. As Platinum Accor members and loyal guests, your feedback is incredibly valuable to us, and we regret that we did not meet your expectations on this occasion. We appreciate your understanding of the realistic expectations associated with our Mercure brand. However, it is disheartening to learn that various aspects of your stay fell short of the standards we aim to uphold. We are glad to hear that you found our location convenient and that our staff provided warm, helpful, and accommodating service. Your commendation of our team is greatly appreciated. Please be assured that we take your comments seriously and will address the issues raised regarding upkeep, cleaning, noise levels, beds, breakfast, and other areas of concern. We strive to continually improve our services and facilities to ensure that each guest enjoys a comfortable and pleasant stay. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made. Warm regards, Anna Guest Relation - Hotel Mercure Palermo Centro

Well located, Privileged Room good, service professional

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent location, friendly professional staff. Room in new annex clean and spacious. Parking overpriced, not convenient, valet for parking not available on Sunday to retrieve vehicle., or parking closed evenings.

Dear Guest, Thank you for sharing your experience at our hotel. We are delighted to hear that you appreciated the excellent location, the friendly and professional staff, and the cleanliness and spaciousness of the room in the new annex. However, we are sorry to hear that the parking did not fully meet your expectations. We take your feedback regarding the parking cost and the availability of the parking attendant on Sundays seriously. We will do our best to improve this situation and ensure a more convenient and accessible service for our guests. We appreciate your comments and hope to welcome you again in the future to provide you with an even better experience. Sincerely, Andrea Stancato Direttore/Manager

Great location!

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Hotel was clean and pleasant. Staff was very accommodating. We were very close to the markets and shopping.

Dear Mary Ann C., Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel clean and pleasant. It's wonderful to know that our staff was able to accommodate you well during your time here. We're also glad to hear that our location near the markets and shopping areas was convenient for you. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Sincerely, Andrea Stancato Direttore/Manager

Great Location

Customer review rating 5.0/5

Jerry H. U. Couples - Confirmed reviews ALL

Very clean rooms and friendly staff....make sure you check this out before you book another hotel.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 931 reviews 9.2/10 Location
  • 1,101 reviews 7.5/10 Room
  • 940 reviews 9/10 Service
  • 22 reviews 7/10 WiFi
  • 693 reviews 8/10 Breakfast
  • 675 reviews 7.2/10 Comfort
  • 391 reviews 7.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Palermo

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.