Mercure Palermo Centro 4 stars

Hotel is in a good location and has a good price. Check in and out was quick. Room had a good size and was always cleaned (although there is a constant sewage smell coming from the shower drain). Breakfast was ok, could be better, specially in regards to a simple thing - the eggs, instead of using this scrambled eggs dough it would be so much better if the eggs were real. In my opinion that spoils the breakfast experience.

Well located establishment, nice breakfast, ample and comfortable room (with no carpet!), wonderful bathroom. However, we cut short our stay after being robbed in the room. We both were in home office, thus spending most of the day in the room. We left the room shortly on Saturday September 19 and on Sunday September 20. Upon our return, we found the room door open; the safe box was closed (that is, there was no sign that it had been forced), but EUR 5.000 (five thousand euros) had vanished. It is possible that a staff member knows how to open the safe box and he/she waited us to leave to enter the room. Staff directed us to report to the Police. However, we had no evidence that the money (cash) was taken, given that the safe box had not been forced. We asked staff to check the corridor video camera, but they were indifferent to our situation. We returned to Portugal immediately and then cut short our vacation, due to the loss of five thousand euro. We are ABSOLUTELY sure that the cash was in the safe box on Friday September 28. I have been a Accor's guest for many years (Gold and Business cards). It is most regrettable that a Mercure offers so little safety to its Palermo's guests. It is even more regrettable that staff was not helpful at all (on the contrary, they did not seem concerned with our situation).

We really enjoyed our stay. Hotel is located in the heart of city of Palermo. All staff was very nice. Special thanks goes to Vincenza from your breakfast team! She was always smiling, attentive, always made our day since the morning. Thank you very much again! :)

Staff were friendly. The hotel communal areas were spotless, as was the room, which was spacious. Great location to walk to the centre but also to access the ferry. We will be back for sure.

Very positive.

Great room; very spacious;; inefficient air con; very helpful staff; waiter service options at breakfast slow; location good; not easy to park outside; would recommend.

The Hotel is modern, clean and the rooms are big etc. Only thing that urgently should be cleaned are the windows ;), but the bath and room are very clean. But the current covid-19 restrictions are really bad organized, at the Breakfast there is a hugh line cause only one person is serving the main dishes another person serving coffee etc.. With the same manpower there could be much better solutions (as seen in other Accor hotels). Also at the checkin i didn't received a welcome drink voucher (as platinum) and not the welcome gift on the room... Anyway... i would recommend the Hotel for a stay.

The hotel was situated within minutes walking to the main streets bars and restaurants. The breakfast should be avoided at all cost as there were not enough staff to serve customers with their new covid-19 procedure. Tables were not being set for new customers promptly. Some tables were set but had no cutlery. A line is formed to collect few items of breakfast served by one member of staff. Very soon we found ourselves back in the line for something else until we had enough of waiting in the line. Coffee was offered to the same table by 2 members of staff who were rather busy cleaning up tables, replenishing breakfast items or serving other customers. I managed to get his attention to ask for coffee. After a long wait I reminded the member of staff and he acknowledge that he had not forgotten about it. Eventually, the coffee arrived but it was tepid. When I waited In line for my orange juice and when it was my turn, the orange juice bottle was now finished and the person serving said that she would bring it to my table when the new bottle arrives. You have guessed it. My orange juice never arrived. I was also instructed to take cutlery from other tables where customers don't require. This lack of cutlery occurred on two consecutive mornings. The two members of staff simply cannot manage. Guests are now taking longer time waiting in one place for food. The person in front of me was not wearing a mask and was doing a casual morning cough. How come some people are allowed without a mask. If they are unable to keep a face mask why not treat this customers separately from others. This has seriously damaged my trust in Mercure Hotels.

Clean room with new, modern furnitures. Bathroom is also modern and new. Breakfast could have more choices and more products.

More like a 3 * noisy rooms and terrible showers, half of staff nice and courteous the other half rude and unprofessional, fabulous location! I’ve stayed there a couple of times and it will definitely not be a third one

I enjoyed my stay here. The location is a good one, within walking distance of many sights and eateries. The service was excellent, whether at the front desk, for the room, and at the breakfast buffet. The choices at the breakfast buffet were varied and tasty. I also appreciated the hors d'oeuvres that the bar area puts out in the evening. The room rate was very good and the room was comfortable; however, note that the rooms vary in size and my room was slightly smaller than the rooms I've typically had at Mercure hotels. Regardless, I was pleased with my stay.

Although there was a bad mishap about the benefits for accor status, I am happy with their kind and helpful stuff.

It was nice to have a room with a balcony, though I didn't get to spend much daylight time at the hotel. The hotel was typical of the Mercure hotels. Though the room was too warm, and there seemed to be no way to cool it. 12 minutes from the port and 30 minutes from Centrale train station was the reason I chose this particular hotel. The evening restaurant was adequate, but the menu was the same every night which was limiting for choice.

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

This was our first time at the hotel all was good except the AC didn’t work as good as it should have, we are going to stay there one time before heading back to the states let’s see if they can fix it!