Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 581 reviews

Best price
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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
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Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  581 reviews

TripAdvisor Rating  4.0/5  2,550 reviews

city centre location

Customer review rating 5.0/5

Neil Couples - Confirmed reviews ALL

We received a warm welcome and a surprise upgrade. Staff were very pleasant and helpful. Breakfast was excellent.

Skip this hotel and try another one…

TripAdvisor rating 1.0/5

N6150QPemiliam Friends getaway - TripAdvisor review

I am trying to be positive, objective and factual. The hotel is filthy and dirty: It smells and the odors are offensive It’s old and badly maintained Rooms on the first floor look out to garbage that smells and the windows open to some cement and metal pillars A lot of the rooms have windows that open to a stairwell and anyone or better said anything like a rat can come visit you. In general because the hotel offers cheap rates is used by group tours and if you are an independent traveler run away from this hotel It is definitely not 4 stars, i’d say perhaps 2? It is uncomfortable to stay in this hotel. Very much so…

Dear Guest, Thank you for taking the time to share your feedback, and we deeply regret that your experience with us was far from satisfactory. We sincerely apologize for the issues you encountered during your stay and the discomfort you felt. Your comments are invaluable, and I want to personally address each concern raised. We are truly sorry to hear that the cleanliness and condition of the hotel did not meet your expectations. This is certainly not the standard we strive for, and I can assure you that we take your comments very seriously. We will conduct a thorough review of our housekeeping practices and maintenance procedures to address any lapses in cleanliness or maintenance. Regarding the odors you experienced, we apologize for any unpleasant smells you encountered. This is certainly not acceptable, and we will investigate the source of the issue to ensure it is resolved. We also regret that the room you were assigned overlooked an area with unpleasant views and odors. We aim to provide our guests with comfortable and relaxing accommodations, and we understand that this experience was far from that. We will consider improving the ventilation and exploring other ways to make these areas more pleasant for future guests. As for the rooms with windows opening into the stairwell, we understand how unsettling this can be. While we try to provide diverse room options, we are reviewing the security and comfort of these spaces to ensure they meet the standards we promise to our guests. We also regret that you felt the hotel’s price point and clientele did not align with your expectations. We strive to provide good value for money, but we understand that this might not have been the right fit for an independent traveler like yourself. We appreciate your feedback on this, and we will use it to refine the experience we offer to our guests. We are truly sorry that your stay was uncomfortable, and we want to assure you that we are taking immediate steps to address these issues. Your comments will be used as constructive criticism to improve our services and facilities. We hope you will consider giving us another chance in the future, as we are committed to ensuring a much better experience for our guests. Thank you again for your honest feedback. Best regards,

not to expectation level.

Customer review rating 3.0/5

Mr S. S. Business - Confirmed reviews ALL

My stay was short, however being a golden member I must mention the positives and negatives to you hoping you can consider them as constructive criticism. I had arrived after flight delays and was extremely tired, being located to another building was a first not so good impression, never the less the room was amazing in all aspects and the hygiene is exceeded expectations, however the fact is the internet connection did not work at the other building stopped me carrying my business activities. staff at reception were amazing and very polite however the problem was not fixed. the breakfast bar was great and variety was amazing, however a very long queue did not Allowe me to grab my coffee before driving to airport and my morning coffee is extremely important for me.

Dear Guest, Thank you for taking the time to share your detailed feedback with us, and for being a loyal Golden Member. We truly value your input, as it helps us to continually improve the quality of service we provide. I would like to sincerely apologize for the issues you encountered during your stay, and address both the positive and negative points you raised. We are glad to hear that, despite the challenges, you were pleased with the room and the hygiene standards. It's wonderful to know that our team at reception was able to offer you a warm welcome and polite service, even though we were unable to resolve all the issues to your satisfaction during your short stay. Regarding the room location in a separate building, we understand that this was a first for you, and we regret that it left a less than favorable impression. While we try to communicate this information clearly during the booking process, we recognize that the layout of our hotel might not always be immediately obvious to all guests. We will certainly take your feedback into consideration to ensure that this detail is communicated more transparently in the future. The issue with the internet connection in the other building is something we take very seriously, especially given the impact it had on your ability to carry out your business activities. We deeply apologize for the inconvenience this caused. Our team will look into this matter and work on a more reliable solution, particularly in areas where connectivity may be less stable. In regards to breakfast, we are pleased to hear you enjoyed the variety of options, but we sincerely regret that the long queue for coffee caused you to miss your morning routine. We understand how important your coffee is to start the day, especially when traveling, and we are exploring ways to streamline the breakfast service during peak hours to reduce waiting times and ensure guests can get their coffee quickly. We genuinely appreciate your constructive criticism, and I want to assure you that your feedback will be taken into account as we continue to make improvements. We understand that the combination of these inconveniences led to a less-than-ideal experience, and for that, we are truly sorry. We hope that, despite these issues, your overall stay was still enjoyable, and we would love the opportunity to welcome you back in the future, providing a much more seamless experience. Thank you again for sharing your thoughts with us, and we hope to see you again soon. Best regards, Andrea Stancato Direttore / Manager Andrea Stancato Direttore/Manager

DISAPPOINTED

Customer review rating 3.0/5

Ric Solo - Confirmed reviews ALL

ON ARRIVAL I WAS TOLD THAT I HAD BEEN UPGRADED TO A PRESTIGE ROOM, HOWEVER THIS ROOM WAS NOT IN THE MAIN HOTEL BUT IN A NEARBY STREET. I STATED THAT I WISHED TO STAY IN THE MAIN HOTEL WHERE I HAVE ALWAYS STAYED ON PAST TRIPS TO PALERMO. I WAS ALLOCATED ROOM 203, A ROOM WITH NO VIEW BECAUSE OF OPAQUE GLASS WINDOWS WHICH GAVE OUT ON TO THE IRON FIRE ESCAPE STAIRS..

Dear Guest, Thank you for your feedback, and I sincerely apologize for the disappointment you experienced during your stay. I understand how frustrating it must have been to arrive expecting to stay in the main hotel and instead find yourself in a nearby building. We want to clarify that our privilege rooms, which are indeed a higher category, are located in the new block directly across from the main hotel. We strive to provide the best experience for our guests, and I regret that this arrangement did not meet your expectations. I also understand that being placed in Room 203, with opaque windows and no view, was not what you were hoping for. Your comfort and satisfaction are very important to us, and I apologize for any inconvenience this caused. Thank you for your understanding as we work to improve our communication regarding room assignments. We truly appreciate your loyalty and hope to welcome you back in the future for a stay that aligns more closely with your expectations. Andrea Stancato Direttore/Manager

Nice hotel

Customer review rating 3.5/5

Ruth Couples - Confirmed reviews ALL

Helpful staff, good location, nice room with a bath, always a bonus. The only problem was that there was a buzz in the room that we heard at night which didn’t help us sleep.

Dear Guest, Thank you for your kind review! We’re thrilled to hear that you enjoyed your stay, particularly the helpful staff, good location, and your room with a bath. We sincerely apologize for the buzzing noise you experienced at night. We understand how important a quiet environment is for a restful sleep, and we will investigate this issue to ensure it is addressed for future guests. Your feedback is greatly appreciated, and we hope to welcome you back soon for an even more enjoyable stay! Andrea Stancato Direttore/Manager

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Other web-users rate our hotel

  • 1,013 reviews 9.1/10 Location
  • 1,189 reviews 7.4/10 Room
  • 1,003 reviews 8.8/10 Service
  • 26 reviews 6.5/10 WiFi
  • 773 reviews 7.7/10 Breakfast
  • 734 reviews 6.9/10 Comfort
  • 425 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.