Mercure Palermo Centro 4 stars

Hotel is located close to the main attractions of Palermo. Wallet parking is available, which is great (parking and driving in Palermo is challenging). We booked half-bored option - breakfast and dinner were very good. Staff very nice and helpful. Room was clean, but the furniture and floor covering ruined down. Nice big balcony with a city view.

good stay at Mercure in Palermo, Mercure employees always available to my requests. The cost of parking a car there was a bit high, but good enough to be sure.

Strange silent noise in the room (number 611), we didn't even report it to the reception. Cold room not able to heat up with AC...it just didn't work for heating up. Very weak and slow Wi-Fi. The furniture was really outdated nad not in 100% shape. One reception lady was extremely helpful and kind, unfortunately she never had her name on the uniform. The other reception staff members were also nice but that lady was really amazing!!!

It was an exceptional experience staying at this hotel. The hotel is close to everything so its very convenient to visit all the places. The highlight were the staff of this hotel, they were very welcoming and fiendly. They always had smile on their face, nohing is too much for them when asked. They couldn't do enough for you. We had our flight cancelled at the last min and although it was fustrating and upsetting that we were stack there but the staff made us feel happy, we had to spend our christmas in the hotel and the staff provided us with christmas meal. All the staffs were deserves praise. Namely Martina, Valeria, Nadia and Barbara, they were exceptionally outstanding in their customer service. thank you again for your hospitality and we hope to see you again in the future.

Good team, good location

i would actually give Mercure a 5 star but there denial in providing me with iron is what has let me to give three stars. it was really sad that they would not have an iron and iron board! breakfast was 4 on 5 dinner was 3 on 5 also it’s sad that they provide preheated frozen food in there resturant . so the bottom line is if you don’t need an iron for your clothes and you can find an alternative to there restaurant then it is a nice compact place .It’s a good hotel for 1-2 nights . But more than that i would suggest to avoid. Also may be due to covid regulations the AC was not working . also the front desk is nice and responsive.

I was really happy with the choice I made. Hotel is well located, close to shops and all attractions. I was able to park my car in front of the hotel (which was a huge luck) and I did not move the car for two days. Room was really nice, spacious, spotless clean - definitely fantastic value for money. All hotel staff followed strict COVID-19 procedures. Breakfast was served by staff and I was really impressed. All staff (breakfast, bar and reception) were always extremely attentive, professional and always welcomed us with a genuine smile and assistance. I would definitely come back there! Higher standard rooms are nicer and the price difference wasn't big. The only issue I had is the doors which you have to focus to close - I had problems with mine and noticed neighbors left their doors open at least twice in two days - this should be looked into.

Very friendly staff, good breakfast, great beds!

Hotel is in a good location and has a good price. Check in and out was quick. Room had a good size and was always cleaned (although there is a constant sewage smell coming from the shower drain). Breakfast was ok, could be better, specially in regards to a simple thing - the eggs, instead of using this scrambled eggs dough it would be so much better if the eggs were real. In my opinion that spoils the breakfast experience.

Well located establishment, nice breakfast, ample and comfortable room (with no carpet!), wonderful bathroom. However, we cut short our stay after being robbed in the room. We both were in home office, thus spending most of the day in the room. We left the room shortly on Saturday September 19 and on Sunday September 20. Upon our return, we found the room door open; the safe box was closed (that is, there was no sign that it had been forced), but EUR 5.000 (five thousand euros) had vanished. It is possible that a staff member knows how to open the safe box and he/she waited us to leave to enter the room. Staff directed us to report to the Police. However, we had no evidence that the money (cash) was taken, given that the safe box had not been forced. We asked staff to check the corridor video camera, but they were indifferent to our situation. We returned to Portugal immediately and then cut short our vacation, due to the loss of five thousand euro. We are ABSOLUTELY sure that the cash was in the safe box on Friday September 28. I have been a Accor's guest for many years (Gold and Business cards). It is most regrettable that a Mercure offers so little safety to its Palermo's guests. It is even more regrettable that staff was not helpful at all (on the contrary, they did not seem concerned with our situation).

We really enjoyed our stay. Hotel is located in the heart of city of Palermo. All staff was very nice. Special thanks goes to Vincenza from your breakfast team! She was always smiling, attentive, always made our day since the morning. Thank you very much again! :)

Staff were friendly. The hotel communal areas were spotless, as was the room, which was spacious. Great location to walk to the centre but also to access the ferry. We will be back for sure.

Very positive.

Great room; very spacious;; inefficient air con; very helpful staff; waiter service options at breakfast slow; location good; not easy to park outside; would recommend.

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning