Mercure Palermo Centro 4 stars

Customer review rating 4.3/5 1,460 reviews
Mercure Palermo Centro
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+ 21 Services
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Hotel extras

  • Free high-speed WIFI throughout the hotel (minimum guaranteed download speed 60 mbps)

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Advantage 3

  • Fans will never be alone: Serie A and Champions League in all rooms! With the option to dine!

  • Breakfast is included in all rates! Enjoy cannoli and freshly squeezed orange juice

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • FALCONE BORSELLINOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Catering
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Indoor tennis court (Nearby)
  • Beach and water sports
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139
palermo
italy

Tel: +39091324911

Fax: (+39)091/6116822

Contact email

Check-in from 12h00

Check out up to 12h00

  • AMAT :   101 VIA ROMA

  • Tangenziale via regione Sicilian :  

  • By plane

    FALCONE BORSELLINO At 31km / 19.26 miles - Shuttle paying

  • By boat

    PORTO PALERMO At 0.5km / 0.31 miles

GPS :38.123982, 13.360426

Our accommodations

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
Accessible room

Standard Room with one double bed

  • Max. number of persons: 3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with 1 or 2 double beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with 1 Bedroom

  • Max. number of persons: 3
  • Area: From 35
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 35

  • Maximum capacity: 45 people

Find out more

Our guest reviews for
Mercure Palermo Centro

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,460 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,239 reviews

Good for the location, service, and price

Customer review rating 4.3/5

Robert Solo - 13/02/2020 Confirmed reviews ALL

I enjoyed my stay here. The location is a good one, within walking distance of many sights and eateries. The service was excellent, whether at the front desk, for the room, and at the breakfast buffet. The choices at the breakfast buffet were varied and tasty. I also appreciated the hors d'oeuvres that the bar area puts out in the evening. The room rate was very good and the room was comfortable; however, note that the rooms vary in size and my room was slightly smaller than the rooms I've typically had at Mercure hotels. Regardless, I was pleased with my stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

Kind Stuff

Customer review rating 4.3/5

Ho Solo - 31/01/2020 Confirmed reviews ALL

Although there was a bad mishap about the benefits for accor status, I am happy with their kind and helpful stuff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Thanks for the Upgrade!

Customer review rating 4.3/5

Paul Solo - 29/01/2020 Confirmed reviews ALL

It was nice to have a room with a balcony, though I didn't get to spend much daylight time at the hotel. The hotel was typical of the Mercure hotels. Though the room was too warm, and there seemed to be no way to cool it. 12 minutes from the port and 30 minutes from Centrale train station was the reason I chose this particular hotel. The evening restaurant was adequate, but the menu was the same every night which was limiting for choice.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Nice stay

Customer review rating 4.3/5

K. I. Couples - 12/01/2020 Confirmed reviews ALL

Very nice stay but we expected little more

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Nice stay

TripAdvisor rating 4.0/5

jkalok Couples - 12/01/2020 TripAdvisor review

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

Dear Guest, Thank you for taking the time to share your feedback.t. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Good Hotel - Excellent location - Fresh Cannoli siciliani !!!

Customer review rating 4.3/5

Irlind A. I. Couples - 06/01/2020 Confirmed reviews ALL

Hotel's location is great. Very short distance from Politeama and Massimo Theater. The service was excellent. The breakfast was good. The fining room staff always fill the food trays. The food is served clean and Cannolis siciliani are fresh.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

This mercure isn't in level of one Mercure , IBIS maximum

Customer review rating 4.3/5

Pascal Couples - 04/01/2020 Confirmed reviews ALL

Room not equiped Breakfast, it's not 4 stars Restaurant not good

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer,Monsieur Pascal, nos salutations distinguées. Andrea Stancato Direttore/Manager

Average

Customer review rating 4.3/5

Vijay Families - 01/01/2020 Confirmed reviews ALL

We were given a room which was incredibly hot (like sauna). The staff knew this room’s thermostat was not working , yet it was given to us. Upon complaint we were given alternate room. The staff could have avoided this unfortunate incident.

Dear Guest, Thank you for taking the time to share your feedback. I'm sorry for what happened, but how do you know that we already know about the thermostat? Probably the room was hot for the temperature outside. Moreover we provide to change the room so we solve the problem. I think that nobody is perfect but everyone must be given the opportunity to correct his mistakes and probably we do it in this case. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

No comment

Customer review rating 4.3/5

M. A. Friends - 09/12/2019 Confirmed reviews ALL

All was Perfect

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Comfortable stay in city centre hotel.

Customer review rating 4.3/5

John Solo - 06/12/2019 Confirmed reviews ALL

Friendly staff. Comfortable rooms. Pleasant breakfast. Convenient location.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Good stay

Customer review rating 4.3/5

Ciprian Solo - 02/12/2019 Confirmed reviews ALL

Room and amenties very good. Staff helpfull. Breakfast very good. Heating not working. Parking nearby - reasonable. Expensive if compare with room price.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Amazing except valet parking service

Customer review rating 4.3/5

Harper Families - 01/12/2019 Confirmed reviews ALL

Room was clean, large and comfy. Location is great, near to shopping street and old quarter. Breakfast is delicious with a wide variety of food and drink. We came with a car. When we checked out to get the car, it turned out that our car has been mistakenly taken. The car rental agency came with a new car and GPS. But this is definitely room for improvement here.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I want to clarify that the problem with your rental car was not our fault but the rental car company that park the car in the same garage that we use for our guest took the car by mistake, in fact they immediately brought you another replacement car Sincerely, Andrea Stancato Direttore/Manager

Not Ideal, Would Not Stay Again

Customer review rating 4.3/5

Mateo R. Solo - 17/11/2019 Confirmed reviews ALL

A reviewer on TripAdvisor was correct when he wrote, “Nothing seriously wrong with Mercure, but you might find better options more ‘centrale.’” I wish I’d stayed elsewhere. First, the shower is tiny—at an athletic 6 feet, I can barely fit inside. Second, breakfast is unremarkable. I usually eat yogurt, water, and cereal (though they have bread, salami, and cheese as well). Third, no complimentary water was provided upon check-in. (I am a Platinum Accor member but even if I wasn’t, all hotels should provide guests complimentary water upon check-in.) I wish I’d have stayed at ibis Styles instead, but that hotel has an even lower rating on Google. (November 2019)

Dear Mr. R., Thanks for your review, this is the third one you write to us. We have already replied to you on tripavsor and google too. We have already replied that you could have asked for a room change if you didn't like the one assigned, but we didn't receive any complaints or requests during your stay from you even at check-out. You could have taken a bottle of water from the minibar and you would not have been charged and I would like to remind you that a bottle of water from the minibar costs 50 euro cents at Mecure Palermo Centro. You should remember before making so severe judgments, that fortunately are denied by so many positive reviews that we receive every day, that there are people who work hard every day to offer a service to our customers is true sometimes we can make mistakes, but I think that there have not been serious shortcomings against you. I hope you can return to Palermo to have the chance to show you that the Mercure Palermo Centro and its staff are worth much more than a 50-cent bottle of water. Sincerely Andrea Stancato Direttore/Manager
Customer review rating 4.3/5

Mary M. Friends - 08/11/2019 Confirmed reviews ALL

We had asked for a transfer from the airport to hotel and also a english speaking driver To take us to Partanna to look up records of ancestry. Both requests were fulfiled . We had a good stay.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

ordinary

Customer review rating 4.3/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

The bathroom was not very clean on the walls in the shower. The room smelled of smoke and it did not help to ask the reseption to do anything about it. Personal was friendly and nice.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Good location in central Palermo

Customer review rating 4.3/5

Alihan G. Friends - 26/09/2019 Confirmed reviews ALL

Very central location within walking distance to attractions in central Palermo.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Comfortable stay in welcoming hotel.

Customer review rating 4.3/5

Paul R. Friends - 18/09/2019 Confirmed reviews ALL

Stayed 4 nights here as a group of 5 friends (3 rooms). Hotel was clean and comfortable and shower was good. We had dinner at the hotel on our first and last nights and were pleased with the food quality and value for money. There was a good choice at breakfast with hot food, cereals, cakes and pastries, cold meats and cheese. Coffee was good and there were fruit juices and water. Staff were pleasant and helpful, especially Liana. Only our single room had coffee making facilities and that would be our only point for improvement.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Palerme bene

Customer review rating 4.3/5

Denis Solo - 16/09/2019 Confirmed reviews ALL

nice location ........................................................................................... .....................................................................................

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer nos salutations distinguées. Andrea Stancato Direttore/Manager

Good choise

Customer review rating 4.3/5

Anonymous Couples - 14/09/2019 Confirmed reviews ALL

The room was well equipped and large for Italian average. In addition, Wifi was very fast to our surprise! Breakfast was also perfect including the service. Finally, the hotel is very well situated

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

City visit

Customer review rating 4.3/5

John H. Couples - 13/09/2019 Confirmed reviews ALL

Excellent hotel in great position.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager
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