Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 680 reviews

Mercure Palermo Centro - Image 1
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Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  680 reviews

TripAdvisor Rating  4.0/5  2,500 reviews

Tired and run down.

TripAdvisor rating 2.0/5

Ghostwhowalksperth Couples - TripAdvisor review

This a tourist hotel which many tour companies use. The rooms are dated, smell of smoke and are relatively poky in size. The breakfast is totally chaotic . Dozens of people all buying to find a table, a plate of food, drinks just about everything. Packed out by so many tour groups. A hotel to avoid unless you are on a tour and you have no choice.

Great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Great hotel good service

Well located

Customer review rating 4.5/5

Patrick Couples - Confirmed reviews ALL

Very good. One thing to know: the hotel does not have a parking inside the building. They will propose you to park the car in the streets around or, for 25€, they have an agreement with a garage for parking your car outside. For me it went well, but I don’t know how it would have gone with the car renting company, if an accident happened during this transfer.

Hotel relativamente central

Customer review rating 2.5/5

Carlos A. Families - Confirmed reviews ALL

The hotel is located in a central area but a little far from the Duomo area. Although the room is "superior", it has nothing to do with the photos on the Accor website. Towels were placed on the bed (for me to tidy up?), and air conditioning running water was placed with a vase underneath (solution???). Twice, I had to change the second room key because it wouldn't open the door, and it continued like that - I didn't go a third time. Upon arrival, there was a lot of confusion at the reception - as two members were worried about the bills and counting money, one member was checking me in, which got complicated as one of the members (who had just counted the money) started worrying about my car and a future bus arriving and not about a person checking in or helping a customer who uses a crutch. As a gold accor member, I was disappointed to not receive the customary voucher. It seemed that the staff was more interested in rushing through the check-in process than in providing the expected benefits to loyal guests. I would not return to the hotel. Hotel for 3*** and not 4****. The dinner service is simple but nice. The breakfast could be more manageable due to the small area for serving it.

Dear Carlos, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay at our hotel. We are sorry to hear that the location of the hotel did not meet your expectations and that the room did not match the photos on the Accor website. This is certainly not the experience we strive to provide our guests. We will address this with our team to ensure that all room descriptions and photos accurately reflect our offerings. Regarding the towels and the air conditioning issue, we apologize for the inconvenience this caused. This is not the standard of service we aim to deliver, and we have already taken steps to address these issues with our housekeeping and maintenance teams. We deeply regret the confusion you experienced at check-in and the issues with your room key. Our goal is to provide a smooth and welcoming check-in process, and it is clear we fell short in this instance. We have discussed your feedback with our reception team to prevent similar occurrences in the future. As a valued Gold Accor member, you should have received your customary voucher and the attentive service you deserve. We sincerely apologize for this oversight and assure you that this is not indicative of our usual standards. We appreciate your positive remarks about our dinner service and will take your feedback about the breakfast area into consideration for future improvements. Once again, we apologize for the inconveniences you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the excellent service that you deserve. Sincerely, Andrea Stancato Direttore/Manager

Average hotel not a 4****

TripAdvisor rating 3.0/5

Carlos A TripAdvisor review

The hotel is located in a central area but a little far from the Duomo area. Although the room is "superior", it has nothing to do with the photos on the Accor website. Towels were placed on the bed (for me to tidy up?), and air conditioning running water was placed with a vase underneath (solution???). Twice, I had to change the second room key because it wouldn't open the door, and it continued like that - I didn't go a third time. Upon arrival, there was a lot of confusion at the reception - as two members were worried about the bills and counting money, one member was checking me in, which got complicated as one of the members (who had just counted the money) started worrying about my car and a future bus arriving and not about a person checking in or helping a customer who uses a crutch. As a gold accor member, I was disappointed to not receive the customary voucher. It seemed that the staff was more interested in rushing through the check-in process than in providing the expected benefits to loyal guests. I would not return to the hotel. Hotel for 3*** and not 4****. The dinner service is simple but nice. The breakfast could be more manageable due to the small area for serving it.

Dear CarlosaA8737PK, We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. We are deeply sorry that your visit did not meet the expectations set by our standards or the images on the Accor website. It is disappointing to hear that the condition of your room, including the towels and the air conditioning issue, was not satisfactory. We assure you that this is not the norm, and we are taking immediate steps to address these concerns. Your feedback about the room key and the confusion at the reception is particularly concerning, and we will ensure our team is reminded of the importance of providing attentive and efficient service, especially to our loyal Accor Gold members. We also regret that you did not receive the customary voucher. This oversight is not reflective of the service we aim to provide to our valued guests. We are taking measures to prevent this from happening in the future. Your comments about breakfast and dinner services are noted, and we will work on improving the breakfast area to make it more manageable for our guests. We understand your disappointment and are genuinely sorry for the lapses in service you encountered. Your feedback is invaluable to us, and we will use it to improve our offerings and ensure a better experience for all our guests. We hope you might reconsider and give us another chance to provide you with the exceptional service and comfort that you expect and deserve. Sincerely, Andrea Stancato Direttore/Manager

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Other web-users rate our hotel

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  • 702 reviews 7.9/10 Breakfast
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