Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 688 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  688 reviews

TripAdvisor Rating  4.0/5  2,479 reviews

Great Stay

TripAdvisor rating 5.0/5

guice g TripAdvisor review

We were a family of eight staying at the Mercure Hotel for the first time. The rooms were large and very comfortable. The hotel is in a good location for walling the old city. There a number of good restaurants close to the hotel. The breakfast buffet was very good. The service form the staff was excellent. My grand daughter’s birthday was on a Tuesday and Anna (at the front desk) made her a large birthday card with candy. My son and daughter-in-law were over joyed by such an act of kindness. THANK YOU ANNA.

Very average place and old decoration

TripAdvisor rating 3.0/5

TripMember06092015 Solo travel - TripAdvisor review

Very average hotel, mostly due to dated room furnishing especially the closet and carpet. Stepping outside the elevator, I felt like going back in time, perhaps 1970s? Bed was a bit on the hard side. Staff are friendly yet not efficient. Choice of breakfast is average but they have nice cannoli. The location is very central and close to most places. There’s a newly furnished building opposite the main one and it has some rooms there. From the picture on the booking website, I think those are the privilege room, though it has never been mentioned anywhere that it is in a separate building.

Dear Guest, Thank you for sharing your experience at the Hotel Mercure Palermo Centro. I would like to clarify some points you raised in your review. Firstly, I want to specify that the Hotel Mercure Palermo Centro is not from the seventies, but it opened in 2004. I'm sorry if the room furnishings didn't meet your expectations. We constantly strive to maintain standards of comfort and modernity, and we will certainly take into consideration your feedback regarding the need for a refurbishment of the room furnishings. Regarding the location of the privilege rooms, it is clearly stated on the hotel's website that they are located in either the main building or the adjacent newly furnished building. I apologize if this information was not clear during the booking process. We will do our best to improve communication on this matter. We are glad you enjoyed our breakfast, especially the cannoli. Guest feedback is very important to us, and we will take your comments into consideration to further improve the variety and quality of available options. Lastly, I'm sorry if you encountered inefficiencies in the staff service. We constantly strive to ensure a smooth and enjoyable experience for our guests, and we will use your feedback to further improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Best regards,

Good location

Customer review rating 3.5/5

Chris Couples - Confirmed reviews ALL

Not the best of the hotels in the Mercure chain. Good location and large rooms. Breakfast is below average for a four star hotel. Tea, coffee and kettle in the room but no cups are provided. A bit odd. Beware the early 10.30 check out.

Relaxing Stay.

Customer review rating 4.0/5

J. J. Solo - Confirmed reviews ALL

Had a wonderful time staying at the hotel - clean and comfy room, hotel centrally located, and breakfast superb.

Dear J., We're delighted to hear that you had a wonderful time during your stay at our hotel! Providing clean and comfortable rooms, along with a central location, is important to us, and we're glad to know that you enjoyed them. It's also fantastic to hear that you found our breakfast to be superb. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for another great experience warm regards Filippo Gambino Customer service manager

Good Place to Stay

TripAdvisor rating 4.0/5

Q898SOmargaretc TripAdvisor review

Good room and bathroom. Air con did not seem to work but not a problem as it’s February. Unexpected to get a large balcony. Staff all helpful. Breakfast was pretty good too. Would have been good to have more English TV channels. Overall a very good choice.

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Other web-users rate our hotel

  • 890 reviews 9.3/10 Location
  • 1,084 reviews 7.5/10 Room
  • 932 reviews 9.1/10 Service
  • 17 reviews 7.1/10 WiFi
  • 650 reviews 7.5/10 Comfort
  • 645 reviews 8.5/10 Breakfast
  • 382 reviews 7.4/10 Cleanliness

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