Our stay was very good. Just not really expected that room will be in different building its bit not comfortable.

Too noisy to sleep properly, being able to sleep well is probably the most important aspect of any accommodation. Your hotel fails to provide a quiet peaceful environment necessary for a good nights sleep. It’s a big failure on your part.

Friendly and helpful atmosphere among the employees.

I arrived on a Sunday, and the trash/garbage situation all around the hotel was disgusting (obviously a city services issue.) My room was clean and comfortable, other than a noisy toilet. The breakfast was very very good and the snappy staff is constantly replenishing and cleaning. A lovely girl named Anna was posted at the cappuccino/espresso machine and she literally never stopped. She was happy to make you as many as you wanted, and she would deliver them with a smile that extended over her mask. She was fluent in English and Italian and was a joy to see each morning. The hotel is very well located, safe and comfortable, with a nice lobby and lobby bar.

Very well located hotel for travel to important historical sites and within 25 min walking from train station. Room was relatively quiet. Rooms could do with a make over as the furniture was old and the dark colours of furniture and flooring made room feel not so fresh/ airy. Good sunblock / blackout curtains but room still became very hot. TV in room but only 2 English speaking channels available. Room was a double but it had only one chair and one glass in the bathroom!! A double room should have double everything.It gave the impression that it was for single use except that there were double sets of towels in bathroom. The room on the 6th floor had a balcony but no chairs and since there was only one chair in the room we could not make the most of this facility. Front desk did supply us with extra glass and pillows when requested. Paper cups supplied for tea making but we felt these were a safety issue and that porcelain cups should be available. Again they were supplied when requested. Only tea offered. No creamer or coffee but milk was provided when we contacted the front desk.Our main concern was that the room was advertised as having air con but the advertisement did not say that this was not available all year round! Our room was extremely warm/ stuffy at night. Reception told me it was not summer time yet. However for overseas guests like us who come from colder climates it did seem like summer and air conditioning would have made our stay so much more comfortable, especially at night.T If the Air con is only available during certain months this should be stated on all websites that promote this hotel. Breakfast was good . Good selection of Sicilian pastries but the menu was quite repetitive and we would have liked to have experienced some other specialities .Hot scrambled egg, bacon, sausage available.Bigger tea cups would also be welcome.Some fresh fruit also available. Good COVID protection measures evident in restaurant. All Staff were very helpful and professional.

To be honest, rooms needs bit of refreshments (maybe my room was bit old and some others were new), other than, the necessary basics were there. (Although in the rooms, there were no iron table, and no cattle, bottles of water were not free of charge). Location is good, as we didnt want to be in the very noisy city center area, so it was walking distance but in a quieter area, which was really good. The breakfast service was "OK" standards. no more no less (good selection of pastry, if you prefer having sweet breakfast, its good) (I on the other hand wanted to have boiled egg, but only scramble eggs were available). Of course, being in ITaly, good cofee is available, but queue to get in, as there is only couple of machines, and one person trying to serve everyone (which is normal, as they use proper coffee machines)

Hotel was central location close to many sites

Usual Mercure experience. I didn't like the breakfast system though. No problem with the 3 rounds but that you need to queue even for a glass of water is nonsense. It was obvious that the servers were the same annoyed like the guests. This is not good for anybody. I understand it is covid but I was in other Italian hotels as well and there was normal buffet. Also please turn off the beeping of the lift. Our room was next to the lift and the beeping was hearable from the room in the evening.

We were disappointed overall. The front desk staff were consistently unfriendly and the we thought the property needed renovation. Staff in the breakfast room were friendlier.

Instant renovation needed. Traffic and street sounds are really disturbing

i would actually give Mercure a 5 star but there denial in providing me with iron is what has let me to give three stars. it was really sad that they would not have an iron and iron board! breakfast was 4 on 5 dinner was 3 on 5 also it’s sad that they provide preheated frozen food in there resturant . so the bottom line is if you don’t need an iron for your clothes and you can find an alternative to there restaurant then it is a nice compact place .It’s a good hotel for 1-2 nights . But more than that i would suggest to avoid. Also may be due to covid regulations the AC was not working . also the front desk is nice and responsive.

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

This was our first time at the hotel all was good except the AC didn’t work as good as it should have, we are going to stay there one time before heading back to the states let’s see if they can fix it!

Hotel well located, and personnel friendly. Rooms cleans, but air conditioning noisy and mattress sounded every time you moved. They were willing to change rooms but the hotel was full, and had to wait for next day to change it, but we had tours and did'' wanted to waste time.

The address of the hotel is perfect and the service offered by the staff very satisfactory, we can only recommend this hotel and we hope to be back soon, rooms are nice and everything very clean. Palermo is so wonderful and there is so much to see and experience and everything is reachable from this wonderful hotel. Tage Lysgaard