Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 575 reviews

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Mercure Palermo Centro - Image 1
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Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR I AM

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  575 reviews

Customer review rating 4.5/5

Robert C. Couples - Confirmed reviews ALL

Easy and fast Check -in Staff is friendly and helpful , fantastic breakfast with an early start

Customer review rating 2.0/5

Deepak G. Couples - Confirmed reviews ALL

Central location but top rooms in a separate building across the street. Dirty toilet , moldy and dirty shower, coffee machine left with half tank of water from previous guest, basic breakfast- all issues that can be resolved wit a Bit of tlc and attention.

Dear Guest, Thank you for your review and for choosing Mercure Palermo Centro. We truly appreciate your honest feedback. We're glad you found our central location convenient, but we're sorry to hear that your experience fell short in several areas, particularly with the room cleanliness and maintenance. Issues like a dirty toilet, mold in the shower, and a coffee machine not properly cleaned between guests are unacceptable. These are exactly the kind of details we need to address promptly. The fact that the top-floor rooms are in a separate building across the street can also be inconvenient, and we understand how that, combined with the other problems, affected your stay. We have already shared your comments with the housekeeping and maintenance teams. Extra attention is now being given to thorough cleaning protocols, especially in bathrooms and for in-room facilities like the coffee machine. We'll also review the breakfast setup to improve both quality and variety. Your suggestion about a bit more TLC and attention is spot on — that's what we aim to deliver every day. We hope to welcome you back in the future so we can show you the improved experience you deserve. Best regards, Andrea Stancato General manager

Customer review rating 4.5/5

Richard K. Friends - Confirmed reviews ALL

As above.

Customer review rating 4.5/5

Blair R. Friends - Confirmed reviews ALL

Nice place, close to majority of tour pick up dpots

Customer review rating 2.0/5

Bruce I. Business - Confirmed reviews ALL

The room was super hot with no way to cool it down. The shower is very small and the bed leaves a lot to be desired.

Dear Guest Thank you for your feedback. We’re sorry to hear that your room was uncomfortably hot with no effective way to cool it down, that the shower felt too small, and that the bed was not up to your expectations. These are important points, and we appreciate you bringing them to our attention. We have passed your comments to the technical and housekeeping teams. We will check the air conditioning system in that room to ensure it provides adequate cooling, especially during warmer months. The size of the shower is a structural feature of some of our rooms in the annex building, but we understand it can be limiting. We’ll also review the mattress and bedding standards to improve comfort. Your feedback helps us identify areas that need attention. We hope to have the chance to welcome you back in the future and offer you a much better experience. If you’d like to share your room number or dates of stay, we can look into this more specifically. Best regards, Andrea Stancato General Manager

Other web-users rate our hotel

  • 1,146 reviews 8.8/10 Location
  • 1,295 reviews 7/10 Room
  • 1,082 reviews 8.4/10 Service
  • 44 reviews 4.9/10 WiFi
  • 1,030 reviews 8.7/10 Breakfast
  • 744 reviews 6.3/10 Comfort
  • 442 reviews 6.5/10 Cleanliness
  • 274 reviews 4.7/10 Amenities

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