Mercure Palermo Centro 4 stars

Very positive.

Great room; very spacious;; inefficient air con; very helpful staff; waiter service options at breakfast slow; location good; not easy to park outside; would recommend.

The Hotel is modern, clean and the rooms are big etc. Only thing that urgently should be cleaned are the windows ;), but the bath and room are very clean. But the current covid-19 restrictions are really bad organized, at the Breakfast there is a hugh line cause only one person is serving the main dishes another person serving coffee etc.. With the same manpower there could be much better solutions (as seen in other Accor hotels). Also at the checkin i didn't received a welcome drink voucher (as platinum) and not the welcome gift on the room... Anyway... i would recommend the Hotel for a stay.

The hotel was situated within minutes walking to the main streets bars and restaurants. The breakfast should be avoided at all cost as there were not enough staff to serve customers with their new covid-19 procedure. Tables were not being set for new customers promptly. Some tables were set but had no cutlery. A line is formed to collect few items of breakfast served by one member of staff. Very soon we found ourselves back in the line for something else until we had enough of waiting in the line. Coffee was offered to the same table by 2 members of staff who were rather busy cleaning up tables, replenishing breakfast items or serving other customers. I managed to get his attention to ask for coffee. After a long wait I reminded the member of staff and he acknowledge that he had not forgotten about it. Eventually, the coffee arrived but it was tepid. When I waited In line for my orange juice and when it was my turn, the orange juice bottle was now finished and the person serving said that she would bring it to my table when the new bottle arrives. You have guessed it. My orange juice never arrived. I was also instructed to take cutlery from other tables where customers don't require. This lack of cutlery occurred on two consecutive mornings. The two members of staff simply cannot manage. Guests are now taking longer time waiting in one place for food. The person in front of me was not wearing a mask and was doing a casual morning cough. How come some people are allowed without a mask. If they are unable to keep a face mask why not treat this customers separately from others. This has seriously damaged my trust in Mercure Hotels.

Clean room with new, modern furnitures. Bathroom is also modern and new. Breakfast could have more choices and more products.

More like a 3 * noisy rooms and terrible showers, half of staff nice and courteous the other half rude and unprofessional, fabulous location! I’ve stayed there a couple of times and it will definitely not be a third one

I enjoyed my stay here. The location is a good one, within walking distance of many sights and eateries. The service was excellent, whether at the front desk, for the room, and at the breakfast buffet. The choices at the breakfast buffet were varied and tasty. I also appreciated the hors d'oeuvres that the bar area puts out in the evening. The room rate was very good and the room was comfortable; however, note that the rooms vary in size and my room was slightly smaller than the rooms I've typically had at Mercure hotels. Regardless, I was pleased with my stay.

Although there was a bad mishap about the benefits for accor status, I am happy with their kind and helpful stuff.

It was nice to have a room with a balcony, though I didn't get to spend much daylight time at the hotel. The hotel was typical of the Mercure hotels. Though the room was too warm, and there seemed to be no way to cool it. 12 minutes from the port and 30 minutes from Centrale train station was the reason I chose this particular hotel. The evening restaurant was adequate, but the menu was the same every night which was limiting for choice.

Very nice stay but we expected little more

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

Hotel's location is great. Very short distance from Politeama and Massimo Theater. The service was excellent. The breakfast was good. The fining room staff always fill the food trays. The food is served clean and Cannolis siciliani are fresh.

Room not equiped Breakfast, it's not 4 stars Restaurant not good

We were given a room which was incredibly hot (like sauna). The staff knew this room’s thermostat was not working , yet it was given to us. Upon complaint we were given alternate room. The staff could have avoided this unfortunate incident.

All was Perfect