Mercure Palermo Centro 4 stars

It was a nice stay in the hotel, but it was below our expectations as we were waiting more of a 4 star hotel. the quality of the breakfast was poor. the room was very nice but there was a lot of noise in the morning

Hotel's location is great. Very short distance from Politeama and Massimo Theater. The service was excellent. The breakfast was good. The fining room staff always fill the food trays. The food is served clean and Cannolis siciliani are fresh.

Room not equiped Breakfast, it's not 4 stars Restaurant not good

We were given a room which was incredibly hot (like sauna). The staff knew this room’s thermostat was not working , yet it was given to us. Upon complaint we were given alternate room. The staff could have avoided this unfortunate incident.

All was Perfect

Friendly staff. Comfortable rooms. Pleasant breakfast. Convenient location.

Room and amenties very good. Staff helpfull. Breakfast very good. Heating not working. Parking nearby - reasonable. Expensive if compare with room price.

Room was clean, large and comfy. Location is great, near to shopping street and old quarter. Breakfast is delicious with a wide variety of food and drink. We came with a car. When we checked out to get the car, it turned out that our car has been mistakenly taken. The car rental agency came with a new car and GPS. But this is definitely room for improvement here.

A reviewer on TripAdvisor was correct when he wrote, “Nothing seriously wrong with Mercure, but you might find better options more ‘centrale.’” I wish I’d stayed elsewhere. First, the shower is tiny—at an athletic 6 feet, I can barely fit inside. Second, breakfast is unremarkable. I usually eat yogurt, water, and cereal (though they have bread, salami, and cheese as well). Third, no complimentary water was provided upon check-in. (I am a Platinum Accor member but even if I wasn’t, all hotels should provide guests complimentary water upon check-in.) I wish I’d have stayed at ibis Styles instead, but that hotel has an even lower rating on Google. (November 2019)

We had asked for a transfer from the airport to hotel and also a english speaking driver To take us to Partanna to look up records of ancestry. Both requests were fulfiled . We had a good stay.

The bathroom was not very clean on the walls in the shower. The room smelled of smoke and it did not help to ask the reseption to do anything about it. Personal was friendly and nice.

Very central location within walking distance to attractions in central Palermo.

Stayed 4 nights here as a group of 5 friends (3 rooms). Hotel was clean and comfortable and shower was good. We had dinner at the hotel on our first and last nights and were pleased with the food quality and value for money. There was a good choice at breakfast with hot food, cereals, cakes and pastries, cold meats and cheese. Coffee was good and there were fruit juices and water. Staff were pleasant and helpful, especially Liana. Only our single room had coffee making facilities and that would be our only point for improvement.

nice location ........................................................................................... .....................................................................................

The room was well equipped and large for Italian average. In addition, Wifi was very fast to our surprise! Breakfast was also perfect including the service. Finally, the hotel is very well situated