Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 601 reviews

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Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  601 reviews

TripAdvisor Rating  4.0/5  2,554 reviews

well located clean good breakfast

Customer review rating 5.0/5

Jacqueline B. Friends - Confirmed reviews ALL

incredible value for money

staf very friendly and helpful

Customer review rating 4.5/5

Bart Couples - Confirmed reviews ALL

First night the room was to cold we had to call reception twice to get it fixed second night. Elevator bel is so lord it woke me up in the room But these are details. Everything else was good.

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found our staff friendly and helpful, and that everything else during your stay was enjoyable. We apologize for the inconveniences you experienced with the room temperature and the loud elevator bell. We understand how these details can impact your comfort, and we will work to address them to ensure a better experience for future guests. We truly appreciate your understanding and hope to welcome you back soon for an even more comfortable stay. Best Regards, Andrea Stancato Direttore/Manager Hotel Mercure Palermo Centro

Don’t book the annex apartments

TripAdvisor rating 2.0/5

Davekelz Families - TripAdvisor review

We went to the Mercure for a family break for our dads 60th it’s rare we’re all together so was excited about this trip but beware of what they call the annex room it’s streets away and horrible they will move you at a massive surcharge the rooms were ok and clean but the smell in the lifts are terrible like sewage some of the staff were helpful and friendly but some come across rude and unhelpful overall ok but as I said don’t book the annex apartments they are not good

Dear Davekelz, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience in the annex apartments did not meet your expectations and impacted your family trip. Our annex rooms are located in a separate building, and while we strive to ensure they meet the same standards of cleanliness and comfort as the main building, we regret that this was not your perception. The smell in the elevator you mentioned is unacceptable, and we will immediately investigate and address this issue to prevent recurrence. Regarding the surcharge for room changes, we understand your concerns, and we apologize if the explanation provided did not meet your expectations. Our staff is trained to assist with such requests as best as possible while considering room availability and operational constraints. It’s great to hear that you found some of our team members helpful and friendly. Your feedback regarding others will be shared with our team to ensure we consistently provide the warm and accommodating service we are known for. We deeply regret that your special family occasion was marred by these issues and hope you might consider giving us another chance in the future. Please feel free to reach out directly should you decide to stay with us again, so we can ensure a seamless and pleasant experience. Kind regards,

Great location and friendly staff

Customer review rating 5.0/5

Gary M. Couples - Confirmed reviews ALL

Stayed four nights. Room was spacious and very clean. Staff were exceptionally friendly

Dear Gary, Thank you for sharing your fantastic experience with us. We are truly delighted to hear that you enjoyed your stay at our hotel. It's wonderful that you found your room spacious and clean, as we always aim to provide the highest standards of comfort and cleanliness for our guests. We are especially grateful for your kind words about our team. Our staff is dedicated to making each guest feel welcome and cared for, and we are thrilled to know that their friendliness and helpfulness contributed to making your stay even more enjoyable. We sincerely hope to have the pleasure of welcoming you back to Mercure Palermo Centro for another memorable visit. Please don't hesitate to reach out if you need any assistance in planning your next stay with us. Warm regards, Andrea Stancato Direttore/Manager Mercure Palermo Centro Hotel

Well Located ok room

Customer review rating 4.0/5

Michael A. Couples - Confirmed reviews ALL

The Mercure is very well located in Palermo but our room was only average. Breakfast was very good. Not really sure if I would recommend this hotel other than for the location and breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Stancato Direttore/Manager

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Other web-users rate our hotel

  • 1,047 reviews 9.1/10 Location
  • 1,223 reviews 7.5/10 Room
  • 1,046 reviews 8.8/10 Service
  • 32 reviews 5.5/10 WiFi
  • 815 reviews 8/10 Breakfast
  • 750 reviews 7/10 Comfort
  • 435 reviews 7.1/10 Cleanliness
  • 236 reviews 6/10 Amenities

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