Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 753 reviews

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with one double bed

Photo out of - Standard Room with one double bed

Comfortable double room, soundproofed and finely furnished, with air conditioning, anatomic mattresses, safe, minibar, smart TV, WIFI, kettle, courtesy set. On request, room for people with disabilities.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Joinable bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Joinable bed(s)
  • Views: City View
  • Accessible room
See availabilities

Comfortable double room with 2 single beds, finely furnished, soundproofed, with air conditioning, anatomic mattresses, safe, minibar, smart TV, WIFI, kettle, courtesy set.

  • Views:

    City View

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Comfortable superior Room with 1-2 double beds, soundproofed, furnished in perfect Mercure style, air conditioning, anatomic mattresses, safe, minibar, smart TV, WIFI, kettle, courtesy set

  • Views:

    City View

Max. number of persons
4
Area
From 32 m² / 344 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Music TV channels
  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Apartment

Family Annex

Photo out of - Family Annex

On the 8th floor, 90 m from the hotel entrance, in Via Roma, you will find the Family Mercure DEPENDANCE, with all comforts, large bathroom, 50'' LED TV, SKY TV, A/C, WIFI, Nespresso machine, kettle, safe

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Single bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • FALCONE BORSELLINO Additional charge
  • PMO Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 121 rooms
  • 6 rooms for people with reduced mobility
  • One connecting room
  • 121 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Headphones

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Stroller available

Sports and leisure

Private beach

  • Nearby

Snorkelling/Scuba diving center

  • On site

Deep sea fishing/Sea fishing

  • On site

Deep sea fishing/Sea fishing

  • Nearby

Wind surfing facilities

  • Nearby

Scuba diving

  • Nearby

Wind surfing facilities

  • On site

Scuba diving

  • On site

Pedal boat

  • On site

Water-skiing

  • On site

Sailing

  • On site

Water-skiing

  • Nearby

Pedal boat

  • Nearby

Boat excursions

  • On site

Boat excursions

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Private beach

  • On site

Sailing

  • Nearby
  • Near the property
  • Indoor parking
  • Private

  • Parking pricing: 30.00 € 30 EUR Per day

BAR I AM

Photo out of - BAR I AM

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Bar Type
BAR
Capacity
30
Accessibility
Accessible service
Telephone +39 091 324911

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Contactless

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Every day a wide selection of fresh homemade and high quality products. Choose between the classic Italian or American sweet and savory breakfast, for a delicious and varied choice!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  753 reviews

Customer review rating 4.0/5

Gabriele P. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Maria A. S. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Ian D. Solo - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mercure Palermo Centro. We sincerely regret that the two rooms assigned to you did not meet your expectations regarding cleanliness and overall condition. While these were standard rooms equipped with bathrooms that are also accessible for guests with reduced mobility (and therefore suitable for all guests), we fully understand your disappointment with the state in which you found them. We are pleased that our team was able to promptly arrange alternative rooms for you once the issue was raised. Please accept our apologies for the initial inconvenience and for any dismissive impression left by the front-desk interaction. Your comments have been shared with the relevant departments so that we can continue improving the consistency of our room standards and the quality of our guest service. We hope to have the opportunity to welcome you back under better circumstances in the future. Best Regards Andrea Stancato General Manager

Customer review rating 4.5/5

Kheng B. E. T. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Glyn D. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Maria A. S. Friends - Confirmed reviews ALL

First time to stay in this Hotel. Satisfied with my experience. I have informed the front desk the following morning that the trash can in the restroom had a package of feminine napkin. I am past this age so definitely not mine. This is the only reason I did not give the highest score. Hopefully, better checklist for the cleaning staff so it does not happen again.

Customer review rating 3.5/5

Ian D. Solo - Confirmed reviews ALL

We booked two rooms for the stay . Initially both the rooms were disability rooms. One smelt and the other was in a bad shape. When challenged on why both were allocated the response was a coincidence by one dismissive girl at the desk, other desk staff arranged for both rooms to be changed.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mercure Palermo Centro. We sincerely regret that the two rooms assigned to you did not meet your expectations regarding cleanliness and overall condition. While these were standard rooms equipped with bathrooms that are also accessible for guests with reduced mobility (and therefore suitable for all guests), we fully understand your disappointment with the state in which you found them. We are pleased that our team was able to promptly arrange alternative rooms for you once the issue was raised. Please accept our apologies for the initial inconvenience and for any dismissive impression left by the front-desk interaction. Your comments have been shared with the relevant departments so that we can continue improving the consistency of our room standards and the quality of our guest service. We hope to have the opportunity to welcome you back under better circumstances in the future. Best Regards Andrea Stancato General Manager

Customer review rating 4.5/5

Kheng B. E. T. Business - Confirmed reviews ALL

The breakfast variety was good and the food ingredients were fresh. Staff were friendly and helpful! The upgrade was appreciated and the room spacious.

Customer review rating 5.0/5

Glyn D. Friends - Confirmed reviews ALL

We stayed in the hotel with 4 friends, we all were upgraded to new executive rooms which were excellent

Customer review rating 3.5/5

Fergus H. Couples - Confirmed reviews ALL

Clean comfortable hotel I’m not sure if I’d say that it was a friendly hotel but professional , at least

Customer review rating 2.0/5

Aidar K. Couples - Confirmed reviews ALL

Not happy at all. The room I was given has air conditioning system that didn't work properly. Low pressure water in the tap. Rang to reception and told them everything, no reaction. Asked whether I can speak to manager, the answer was only on Monday.

Thank you for sharing your feedback regarding your stay at Mercure Palermo Centro. We are sorry to hear that the air conditioning and water pressure in your room did not function properly, and that our reception team was unable to resolve these issues promptly or arrange a discussion with a manager during your visit. This falls short of the standards we aim to provide, and we apologize for the inconvenience caused. Your comments have been noted and will be reviewed with our team to improve our response and maintenance procedures. We appreciate you bringing this to our attention. Kind Regards Andrea Stancato General Manager

Customer review rating 4.5/5

Selcuk C. Families - Confirmed reviews ALL

We stayed one night on our way to a Southern resort. Hotel is clean, rooms smell good, front desk helpful. Valet parking for our rental car was organized (25 euros). Breakfast continental+eggs+Italian spreads beat expectations!

Customer review rating 2.5/5

Dilya S. Families - Confirmed reviews ALL

The hotel is well located in a quiet area, which made for a peaceful stay. The family room was comfortable and spacious, though the bedding and towels looked worn — the towels in particular were quite thin from over-washing. Breakfast was good, with a nice selection. Unfortunately, the overall impression was badly damaged by an incident at the reception. Staff were initially friendly — I was told I could use the conference room for a work call while my room was being prepared. I settled in there for an important business call that lasted about an hour. At some point, a staff member named Valeria walked in without knocking or any warning. Despite it being obvious that I was on a call (wearing headphones, with an active video call in progress — at that moment I was speaking with the company's president), she insisted I needed to leave the room. I politely explained that it was a work call and would end in 10 minutes, but this didn't stop her — she kept talking while I was still on the call. Her tone and body language were disrespectful, as if I had no right to be there. No apology followed — she simply walked out. This kind of behavior is completely unacceptable, especially considering the room was offered to me by the hotel itself for that purpose. It sharply contrasted with the initially friendly impression and left a bad taste after an otherwise pleasant stay.

Dear Guest, Thank you for your feedback. We are pleased that you appreciated the location, the family room, and the breakfast. We deeply regret the incident involving our staff member and the inconvenience caused during your work call. The behavior described does not reflect our standards of professionalism and courtesy: we have taken internal action on the matter. We also note your comments regarding the bedding and towels, which we are currently improving. We hope to welcome you again and provide an experience that fully meets your expectations. Kind regards, Andrea Stancato General Manager

Customer review rating 1.5/5

Sunil S. Couples - Confirmed reviews ALL

Well located and nice room but reception staff need to be more helpful and do things with a smile rather than acting like they are doing tourist a favour by answering questions

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mercure Palermo Centro. We are pleased to hear that you appreciated the hotel’s location and found your room nice. We sincerely regret that the service at reception did not meet your expectations. A warm welcome and a helpful, smiling attitude are essential to us, and we apologise if our team made you feel otherwise. Your comments have been shared with the reception manager so that we can reinforce the importance of a more attentive and positive approach with every guest. We hope to have the opportunity to welcome you again and to offer you a fully satisfying experience next time. Kind regards, Andrea Stancato General Manager

Customer review rating 4.5/5

Karthick S. Families - Confirmed reviews ALL

It was good value for money and great location to see the city comfortably. Also near to the port.

Customer review rating 5.0/5

James K. Friends - Confirmed reviews ALL

Hotel provides an ideal base to explore nearby attractions & a plentiful supply of restaurants can be found within walking distance.

Customer review rating 4.5/5

Maciej P. Solo - Confirmed reviews ALL

Nice medium level hotel in a good location. Clean and quiet.

Customer review rating 5.0/5

Luisa S. B. Solo - Confirmed reviews ALL

The hotel is superb, very new, well decorated with spacious rooms. Location is great with many restaurants nearby and most touristic places are a few walking minutes away. The staff is very nice and helpful. Breakfast was great. The only downside was that the smat TVs are not connected to the internet. I will definitely stay there again on my next holidays.

Customer review rating 4.0/5

Anthony M. R. Couples - Confirmed reviews ALL

Unfortunately we were put in another building

Customer review rating 4.5/5

Jonathan S. Solo - Confirmed reviews ALL

All was exactly as expected. Hotel was in an excellent location. Staff were helpful and polite. Room was spacious and clean. My only issue was that I was allocated room 101 - IYKYK. Enjoyable stay, would recommend without hesitation.

Customer review rating 5.0/5

Phil I. Families - Confirmed reviews ALL

Our four night stay at the Mercure Palermo Centro made navigating and enjoying Palermo easy. Apart from its location the staff ensured this was an enjoyable stay.

Customer review rating 4.5/5

Lutz D. W. Couples - Confirmed reviews ALL

Great helpful staff, nice spacious room (privileged category) with a comfortable large bed, very clean, quiet, good breakfast and excellent location.

Customer review rating 3.0/5

Neil S. Families - Confirmed reviews ALL

Staff was professional and fantastic. The BLDG and room had significant issues. We lost power 2 of the three nights of our stay. The couch had a large tear in the armrest. The shower was moldy and leaked.

Customer review rating 0.5/5

Jonatan E. H. Families - Confirmed reviews ALL

Found a silverfish in the room, changed room and the refriderator did not work, the AC was very strange and stoped work when the balcony door was open, and the wind kept open the door. We had to change The cards to the room 3 times during our 2 night stay because they did not work.

Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered. These experiences are below our standards, and we have already shared your comments with our teams to resolve them quickly. We hope to have the chance to welcome you back and provide the quality stay you deserve. Best regards, Andrea Stancato General Manager

Other web-users rate our hotel

  • 1,183 reviews 9.1/10 Location
  • 1,326 reviews 7.1/10 Room
  • 1,128 reviews 8.5/10 Service
  • 57 reviews 3.8/10 WiFi
  • 1,042 reviews 9/10 Breakfast
  • 755 reviews 6.7/10 Comfort
  • 449 reviews 6.8/10 Cleanliness
  • 284 reviews 4.9/10 Amenities

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