Mercure Nadi bintang 3

Catatan tamu Avis (Peringkat ALL) 3.9/5 47 ulasan

Jaminan Harga
Terbaik
Mercure Nadi - Image 1
Mercure Nadi - Image 2
Mercure Nadi - Image 3
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Queens Road, Nadi Airport, 0 NADI, Fiji Islands

Deskripsi

Keistimewaan hotel

  • Located on 5acres of tropical gardens

  • Breakfast from 6am

  • Private balconies overlooking the pool or the tropical gardens

Akomodasi kami

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Lokasi hotel

Mercure Nadi

Queens Road, Nadi Airport
0 NADI
Fiji Islands

GPS:-17.777908, 177.432386

Telepon
Fax +679 672 0187

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

ROKETE

Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.

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Peringkat ALL  3.9/5  47 ulasan

Peringkat TripAdvisor  3.2/5  1.061 ulasan

Do not make a reservation directly with Mecure Hotel

Catatan Tripadvisor 1.0/5

Navigator15353579790 Couples - Ulasan TripAdvisor tersertifikasi

Do not phone Mecure Hotel directly to make a reservation. I phoned them on 21st March to make a reservation for 3 nights over the Easter holiday. I was given a quote for a deluxe double room including breakfast. I accepted the quote and was told that the reservation was confirmed and she would email me the confirmation. Great I thought as we have friends visiting from NZ for a 60th birthday and due to Easter being a peak time, the hotel they were all staying (12 of them) were fully booked. After I had put the phone down to the female receptionist I realised I hadn’t asked her name, which I usually do. Last Thursday (2 weeks after making the booking) I realised I hadn’t received the email confirmation, so I phoned them and this time Rosie told me that her reservation system was slow and she would call me back. Four hours later after no call back Rosie tells me that my reservation is not in their system and they are fully booked. I then proceeded to tell her how angry and disappointed I am and how difficult it is going to be for me to get a reservation elsewhere. Rosie then tells me that if I can wait until next Sunday she will sort something out as there will most probably be a cancellation and she will call me on Sunday. Of course today I have not received a call from her, so at 4 pm I called Rosie only to be told that “yes she remembers me and sorry there has not been any cancellation “. I have not stayed at Mecure for many years and if this is the service just to make a reservation then I probably won’t be staying or attempting to stay there again . On a positive, I’m just so glad that I called them and didn’t just take the receptionists word for it that my booking was confirmed and turn up there in two weeks at Easter to find no record of my reservation.

Dear Debbie, Thank you for taking the time to provide us with such detailed feedback regarding your recent experience with our reservations process. Please accept our sincere apologies for the frustration and inconvenience you experienced during your attempts to secure a booking with us. We deeply regret that the level of service you received fell short of both your expectations and our usual standards. We understand how important it is to ensure a seamless and accurate reservation process, especially during peak times such as the Easter holidays. The miscommunication surrounding your booking is unacceptable, and we acknowledge the confusion caused by the lack of confirmation and subsequent delays. Please rest assured that we are taking your comments very seriously and will review our procedures to prevent similar situations from occurring in the future. We appreciate your patience and understanding throughout this matter, and we are truly sorry for the inconvenience it caused. We value your feedback as it helps us to improve, and we hope you will consider giving us another opportunity to provide the high standard of service that Mercure Nadi is known for. Should you decide to reconsider staying with us in the future, please do not hesitate to reach out directly to our Management team for any assistance or special arrangements you may require. We would be delighted to welcome you back under more favorable circumstances. Once again, please accept our most sincere apologies, and thank you for bringing this matter to our attention. Kind Regards Jack Work General Manager Mercure Nadi

Friendly

Catatan Tripadvisor 4.0/5

johnhY4694QH Ulasan TripAdvisor tersertifikasi

A comfortable hotel close to all amenities (supermarket, doctor, chemist, movie theatre, currency exchange and restaurants). The staff are friendly, check-in seamless and the rooms clean and modern. The head chef, Phil, is well trained and his staff efficient. There is a taxi stand on-site and a regular public bus stop out front. The is a convenience shop (expensive) and an ATM on site as well. The photos on the web site are accurate and reflect the character of the hotel.

Dear johnhY4694QH, Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you had a comfortable stay and enjoyed the convenience of our location, with easy access to various amenities. It is great to know that you found our staff friendly, and that your check-in experience was seamless. We are especially pleased to hear that you enjoyed the meals prepared by our talented head chef, Phil, and his efficient team. I will be sure to pass along your compliments to them. We are also glad to hear that our taxi stand, public transport options, and on-site facilities like the convenience shop and ATM added to the convenience of your stay. Thank you for highlighting the accuracy of the photos on our website as well. We are proud of the hotel’s character and glad it met your expectations. We truly appreciate your kind words and we hope to welcome you back for another enjoyable stay in the future. Kind Regards Jack Work General Manager Mercure Nadi

Practical place to explore Nadi

Catatan Tripadvisor 3.0/5

KS0197 Ulasan TripAdvisor tersertifikasi

I stayed at the Mercure in Nadi for a few days while on holiday. At the time of booking it was a very reasonable price compared to other chain hotels. Yes, it is further away from the beaches and coastline but all major tour companies in the area pick up from the hotel. The room was clean but quite bare compared to some other hotels in Fiji. Good for a few nights stay but not much longer.

Dear KS0197, Thank you for choosing Mercure Nadi for your recent stay and for sharing your feedback. We appreciate your recognition of our competitive pricing and convenient location, with easy access to major tour operators. At Mercure Nadi, we strive to provide clean, comfortable, and well-maintained accommodation that offer great value for our guests. While our property may not have the same beachfront setting as some other resorts, we take pride in offering a welcoming environment with excellent transport links to help guests explore all that Fiji has to offer. We understand that expectations can vary, and we appreciate your comments regarding the room setup. Your feedback is invaluable in helping us enhance our services and ensure a pleasant stay experience for all our guests. We hope to welcome you again in the future for another enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi

Handy location to the airport.

Catatan Tripadvisor 3.0/5

Chris M Ulasan TripAdvisor tersertifikasi

Myself and my partner stayed at the Mercure for 2 nights. Upon arrival We found the check in staff friendly and they were very apologetic as the computers were down due to a power outage so they were unable to check us in. This is understandable due to the climatic conditions so we decided to have a drink 🍸 in the bar. The bar staff were friendly and we had a meal as well which was very nice at an affordable price. We finally check into our room with a nice view overlooking the pool area from our balcony. Over all we had no problems. There are a few negative reviews on this site from previous stays by other people. But at the end of the day you pay for what you get. I mean if you are after top quality rooms and amenities then by all means stay at the Sofitel or the Hilton in Denarau, but expect to pay a lot more for this. We found it fitted our needs for a couple of nights, close to the airport at a reasonable price.

Dear 298ChrisM298, Thank you for taking the time to share your experience at Mercure Nadi. We are delighted to hear that you and your partner had an enjoyable stay with us. We appreciate your understanding regarding the temporary check-in delay due to the power outage. Our team always strives to provide excellent service, and we are pleased that our friendly staff made you feel welcome. It is wonderful to know that you enjoyed your time at the bar and found your meal to be both delicious and affordable. We are also glad that you were satisfied with your room and its view of the pool area. Your balanced perspective on value and expectations is truly appreciated, and we are grateful for your recognition of what we aim to offer—comfortable and convenient accommodations at a reasonable price. Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Not so good

Catatan Tripadvisor 3.0/5

pbtraveller2024 Ulasan TripAdvisor tersertifikasi

Very old hotel. All facilities look very dated. The rooms smell of damp. The lock on system of the room door was loose, didn't look very secure. The Breakfast buffet was just basic. Good for just one night stay as it is located in the main town near Airport.

Dear pbtraveller2024, Thank you for sharing your feedback regarding your recent stay with us. We truly value your input as it helps us identify areas for improvement. We are sorry to hear that certain aspects of your stay did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of our facilities, the room lock system, and the smell in your room. Your comments regarding these issues have been shared with our maintenance and housekeeping teams to ensure immediate attention and improvement. In regards to the breakfast buffet, we strive to provide a satisfying start to our guests' day, and we appreciate your feedback. We will review our offerings to see how we can enhance the variety and quality for our guests. On a positive note, we are pleased that our convenient location near the airport and main town suited your needs for a short stay. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay experience. Kind Regards Jack Work General Manager Mercure Nadi

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 408 ulasan 9.5/10 Lokasi
  • 601 ulasan 4.3/10 Kamar
  • 621 ulasan 8.7/10 Pelayanan
  • 48 ulasan 4.1/10 Internet
  • 346 ulasan 8.6/10 Sarapan
  • 240 ulasan 5.3/10 Kebersihan
  • 228 ulasan 3.5/10 Suasana
  • 149 ulasan 8.9/10 Kolam

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