Mercure Nadi 3 étoiles

Dear Koffi G. D. S., We truly appreciate the time you have taken to provide us with favorable feedback on your recent stay. I will share your feedback with our team and I am sure your feedback will serve as an encouragement to all our staff as we strive to continuously improve the stay experience of our guests. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Kind Regards Jack Work General Manager Mercure Nadi

Dear Valerie G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Jack Work General Manager Mercure Nadi

Dear Charlotte B, Thank you for sharing your experience. We sincerely regret to hear about the challenges you faced during your stay. Providing our guests with a comfortable and enjoyable experience is our top priority, and we take all feedback regarding cleanliness and service very seriously. With regards to your concerns about bedbugs, please allow us to clarify our processes: 1. Preventive Measures: Our hotel adheres to rigorous pest control protocols. Regular inspections and treatments are conducted by certified professionals to maintain a safe and hygienic environment. 2. Investigation: Upon receiving your report, our team immediately inspected the rooms in question. We also contacted our pest control partners to conduct a thorough assessment. No evidence of bedbugs was found during these inspections. We understand that the situation caused distress, and we deeply regret any inconvenience you experienced. However, it is important to ensure that all claims are verified to provide fair and accurate resolutions. While we could not validate your specific claims during our review, we assure you that your feedback has been noted and shared with Management to further enhance our processes. Regarding your interaction with our staff, we are sorry if you felt disrespected or not heard. This is not reflective of the standards of service we aim to deliver. We will review this matter internally to ensure all guests are treated with professionalism and courtesy. If you would like to discuss this matter further, please do not hesitate to reach out to us directly. We value all feedback as an opportunity to improve, and we hope to regain your trust in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear GREGORYSTILLES, Thank you for taking the time to tell us about your experience with us. I am truly sorry that your experience did not meet your expectations, please allow me to express my sincere apologies. At Mercure Nadi, we strive to provide a superior stay experience for all our guests, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have raised and prevent any future occurrence. We appreciate you sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Jack Work General Manager Mercure Nadi