Sofitel Queenstown Hotel and Spa 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 727

Gwarancja
najniższej ceny
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, Nowa Zelandia

Opis

O hotelu

  • So Spa i nowoczesna siłownia

  • 3 butikowe sale na spotkania

  • 2 restauracje, 1 bar Wine & Jazz

  • Certyfikat ALLSAFE.

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
Nowa Zelandia

Pozycja GPS:-45.031318, 168.658901

Telefon
Faks +64 3 450 0046

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 727

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 978

Certyfikat Doskonałości 2024

Location is king but experience depends on the room and view

Ocena na stronie TripAdvisor 3.0/5

ZZ Q Opinia zatwierdzona w TripAdvisor

Highlights +The location is ideal for central Queenstown and within walking distance to everything food, shops and attractions. Definitely ideal for wanting to see what Queenstown has to offer. + The bathroom was neat and the spa bath was perfect after a long day of exploring + The Gym was stocked with essentials but we had issues with it being locked/key not working Area for improvement - The toilet has low pressure to flush which seems strange - Our wifi password didn't work after multiple attempts and troubleshooting with reception. We were unable to screen share to the TV which also seems outdated. - The balcony view was of the stairs (many people walking up and down the ramp) and when the lights were on in our room, people could see into our room. Housekeeping opened the curtains with the lights on after we closed it for comfort. It felt like a fish bowl so we felt more comfortable with the curtains closed. - Proper instructions for the air conditioning unit as it's not straightforward For the price of two nights, we felt a few more thoughtful details would have helped to improve our experience.

Woeful breakfast restaurant - unhygienic to the maximum

Ocena na stronie TripAdvisor 1.0/5

gourmetbec Couples - Opinia zatwierdzona w TripAdvisor

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Fabulous Hotel in a Fantastic Location

Ocena na stronie TripAdvisor 5.0/5

Long T Couples - Opinia zatwierdzona w TripAdvisor

Thoroughly enjoyed our stay here, right on the steps leading to the Gondola and so close to fine dining as well as casual eateries, including Feegburger! The hotel facilities are just great, the service excellent.

Bonjour Long T, Thank you for your wonderful review! We’re thrilled to hear that you thoroughly enjoyed your stay and found our location so convenient for exploring the area, including the Gondola and the fantastic dining options nearby. It’s great to know that you appreciated our facilities and received excellent service during your visit – our team works hard to ensure every guest has a fabulous experience. We hope to welcome you back soon for another memorable stay! Kind Regards, Pradnya Lohate Front Office Manager

Location location.

Ocena na stronie TripAdvisor 5.0/5

Paddler_448 Opinia zatwierdzona w TripAdvisor

Thoroughly enjoyed my stay here. Staff were pleasant and welcoming. The room I had been renovated. Room was comfortable and clean. Breakfast was included with the accomodation and did not disappoint. Handy location, numerous eating establishments within walking distance.

Bonjour Paddler_448, Thank you for your wonderful review! We're delighted to hear you enjoyed your stay and appreciated our renovated rooms, welcoming staff, and breakfast offerings. It’s great to know our location worked well for you, with so many dining options nearby. Your kind words inspire us to keep providing exceptional experiences, and we hope to welcome you back soon for another comfortable and memorable stay! Kind Regards, Pradnya Lohate Front Office Manager

Beware of loose communication

Ocena na stronie TripAdvisor 3.0/5

desb211 Rodziny - Opinia zatwierdzona w TripAdvisor

Overall, a nice and comfortable hotel to stay at, in a nice location in QT city. However, experience was somewhat soured at checkout. Upon checkin I was informed that I was eligible to a 20% discount on spa treatments over 1 hour long with my Accor plus membership. Hence, booked a 3 hr package, only to find out at checkout that packages were suddenly not included in this deal - maybe this could be better communicated by staff.

Bonjour desb211, Thank you for sharing your feedback, and we’re delighted to hear you enjoyed your stay and our location. We sincerely apologize for the miscommunication regarding the spa discount. The terms of the offer, including package exclusions, are outlined in the welcome letter provided to members, but we regret any oversight during your spa booking experience. Your comments are invaluable, and we’ll ensure our team is more diligent in clarifying these details moving forward. We hope to have the opportunity to welcome you back and provide a seamless experience. Kind Regards, Pradnya Lohate Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 320 Liczba opinii 9.3/10 Lokalizacja
  • 403 Liczba opinii 7.8/10 Pokój
  • 501 Liczba opinii 9.2/10 Obsługa
  • 8 Liczba opinii 1.6/10 Internet
  • 133 Liczba opinii 8.3/10 Klimat
  • 110 Liczba opinii 8.1/10 Śniadanie
  • 96 Liczba opinii 7.5/10 Czystość
  • 61 Liczba opinii 5.7/10 Dobra oferta cenowa

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Queenstown - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.