Mercure Queenstown Resort 4 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 8 095

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Mercure Queenstown Resort
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O hotelu

  • Niesamowity widok na Jezioro Wakatipu i góry Remarkables

  • Trzy elastyczne sale konferencyjne z naturalnym światłem i niesamowitym widokiem

  • Widok z pokoi: malownicze jezioro lub spokojne góry

  • Sezonowy basen, baseny SPA, sauna, siłownia

  • Hotel przyjazny rodzinom; darmowy parking

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Opiekunka do dziecka na życzenie
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowaniePłatne usługi
  • Pralnia
  • Portier
Rozrywka
  • Zewnętrzny, nieogrzewany basen
  • Centrum fitness
  • Centrum wellness
  • Opiekunka do dziecka na życzenie
  • Sporty wodne i plażowe
  • Jazda na nartach
Gastronomia
  • ŚniadaniePłatne usługi
  • Liczba restauracji: 2
  • Liczba barów: 1
  • Obsługa hotelowa
  • Automaty z przekąskami i napojami
Usługi biznesowe
  • Sale konferencyjne: 3
  • Hotel kongresowy
  • Możliwość kopiowania / wydruku
Informacja

Lokalizacja hotelu

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300 queenstown
nowa zelandia

Tel: +6434426600

Faks: (+64)3/4427354

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

  • SAINSBURY RD :  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :  HIGHWAY 8 QUEENSTOWN

  • Samolotem

    QUEENSTOWN FRANKTON W 20km / 12 mil

  • Samochodem

    HIGHWAY 6 W 15km / 9,38 mil

Pozycja GPS:-45.038529, 168.638685

Nasze pokoje

Wybierz jeden z pokoi standardowych z widokiem na ogród lub jeden z przestronnych pokoi z widokiem na jezioro. Wyposażenie pokoju typu superior jest dostępne w każdym z tych pokoi.

Pokój z 2 podwójnymi łóżkami, widok na ogród

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 24 / 258 sq ft
  • Widoki: Od strony ogrodu, Od strony basenu *

* W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
  • Produkty łazienkowe
  • Bezpośrednia linia telefoniczna

Pokój z łóżkiem king-size, widok na ogród

Dostępne pomieszczenie
  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 24 / 258 sq ft
  • Widoki: Od strony ogrodu, Od strony basenu *

* W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
  • Bezpośrednia linia telefoniczna
  • Szlafrok

Pokój z 2 łóżkami queen-size, widok na jezioro

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 28 / 301 sq ft
  • Widoki: Widok na zatokę, Z widokiem na góry, Od strony jeziora *

* W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
  • Bezpośrednia linia telefoniczna
  • Szlafrok

Pokój z łóżkiem king-size i widokiem na jezioro

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 28 / 301 sq ft
  • Widoki: Widok na zatokę, Z widokiem na góry, Od strony jeziora *

* W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
  • Bezpośrednia linia telefoniczna
  • Szlafrok

Pokój typu superior z 2 łóżkami queen-size, widok na jezioro

  • Maksymalna liczba osób: 4
  • Powierzchnia: Od 28 / 301 sq ft
  • Widoki: Od strony jeziora, Widok na zatokę, Z widokiem na góry *

* W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
  • Bezpośrednia linia telefoniczna
  • Szlafrok

Pokój typu superior z łóżkiem king-size, widok na jezioro

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 28 / 301 sq ft
  • Widoki: Widok na zatokę, Z widokiem na góry, Od strony jeziora *

* W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Zestaw do parzenia kawy/herbaty
  • Bezpośrednia linia telefoniczna
  • Szlafrok
Pokoje

Nasze restauracje i bary

RISES

Rodzaj serwowanej kuchni: Międzynarodowa

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English, American and Asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

Menu (PDF)

SOUTH EATERY

Rodzaj serwowanej kuchni: Regionalna

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Menu (PDF) Menu koktajlowe (PDF)

Kolacja

18:00 - 22:00

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LOUNGE BAR

To idealne na relaks miejsce znajduje się w sercu hotelu. Oferuje piękne widoki, atmosferę górskiego domku, stylowe meble, miejsce z płonącym ogniem, telewizor LCD z programem Sky (wiadomości i sport), przeróżne napoje (kawa i koktajle) i lekkie posiłki.

Menu (PDF)

Lunch

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Kolacja

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Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 3

  • Maks. rozmiar: 129 m²

  • Maks. pojemność: 90 osoby

  • Maks. liczba uczestników bankietu: 70 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Queenstown Resort

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 8 095

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 1 836

2020 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2020

Restaurant and Bar Service

Ocena na stronie TripAdvisor 4.0/5

reitahuakeel2018 07/04/2021 Opinia zatwierdzona w TripAdvisor

Waited for almost an hour and half for our food and drinks, especially the drinks. The draft beer wasn’t served even after 2 reminders). Tables that arrived after us were being served with their drinks already while we are still waiting for ours. However the lady in charge of the restaurant was good and courteous.

Made us feel important guests.

Ocena na stronie TripAdvisor 5.0/5

John S 25/03/2021 Opinia zatwierdzona w TripAdvisor

Welcoming check in and even a reserved car park space. Large room with great views over the lake. Appreciated welcome gift. Enjoyable meals in the restaurant. All in all a wonderful stay at a great hotel with friendly staff. Attention the marketing department: When I am on holiday the last thing I want to be doing is filling out “How did we do?” forms. Even more annoying is to receive reminders every few days. So please send one request once and leave it at that. If I feel that I want to provide feedback I do it after the trip is over.

Dear John S, Thank you for your kind words. Great to hear that you enjoyed your stay with us. I have noted your comments around the survey and we can certainly update your profile accordingly. Please contact us at the hotel to share your details or just email me directly. Look forward to host you again on your next trip to Queenstown. Warm regards, Prasheel

Home from home

Ocena na stronie TripAdvisor 5.0/5

oldbrits 04/03/2021 Opinia zatwierdzona w TripAdvisor

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

Dear oldbrits, Thank you so much for your fantastic review. It is always such a pleasure to hear that the service offered by our team is not unnoticed. Great to hear that you enjoyed our rooms, view of Lake Wakatipu/Remarkables Food and Beverage outlets too. Look forward to host you again in the near future. thanks, Prasheel

Great Family stay in Queenstown

Ocena na stronie TripAdvisor 4.0/5

deantaurima 11/02/2021 Opinia zatwierdzona w TripAdvisor

We had a couple of nights at the Mercure over an extended weekend and were once again impressed with the service we encountered during our stay. I can't say enough about the pleasantness and freindliness of the staff let alone their professionalism. A hotel is just that without it's people and the people make this place great. Great pool and spa area alone with a good kitchen.

Dear deantaurima , Thank you for your fantastic words. As Heartists, a great service is what we all strive for and your experience is a win for us. It is a great time to visit and find out the adventure tourism capital is also a perfect place to visit for families and all age groups. Breath-taking Views, friendly vibe, range of activities & excellent food & beverage offerings; Queenstown has something for everyone! Look forward to host you again in our beautiful Queenstown very soon. Warm regards, Prasheel

Beautiful views from rooms, friendly service

Ocena na stronie TripAdvisor 5.0/5

jimontour99 18/01/2021 Opinia zatwierdzona w TripAdvisor

We stayed 3 nights, super friendly front of house, upgraded to lake view room with beautiful view of remarkables. Room was clean and tidy. Had breakfast too (was ok - perhaps a bit heavy on the greasy stuff but that perhaps reflects my personal preferences!). Parking on site (free). Suggest wine list could have more local wines. Overall was great value for money.

Dear jimontour99, Great to hear that you enjoyed out friendly service at the Mercure Queenstown Resort. I will review your comments about the Breakfast with our Head Chef to ensure we are providing fresh and healthy option for the first meal of the day. We have a selection of Central Otago wines available on the Wine list and will certainly explore if we can add some quality wines without making it a dearer selection as the Central Otago wines do have a premium cost attached to it. Most of our wines are from New Zealand & from the sustainable suppliers that we collaborate with to provide a range of option for our diners. Thanks again and look forward to host you on your next trip to our beautiful Queenstown :) Warm regards, Prasheel

Good service great room

Ocena na stronie TripAdvisor 4.0/5

208munishp 16/01/2021 Opinia zatwierdzona w TripAdvisor

Was a pleasant stay and staff was very caring and helpful. Neat rooms and good breakfast. Good facilities available on-site, food was nice too but found bit expensive for the portion size you get as compared to some restaurants in town. Overall great place to stay and great views

Dear 208munishp, Thanks for your review & glad to hear that you enjoyed your time here with us in Queenstown. Warm regards, Prasheel

Great View over Lake Wakatipu

Ocena na stronie TripAdvisor 4.0/5

GreatstayTravels 12/01/2021 Opinia zatwierdzona w TripAdvisor

Great location up on the hill just a short drive at the end of town with fantastic view over Lake Wakatipu. You can walk into town but a bit of a walk back up the hill to the Hotel. Older hotel but the room was clean. Nice pool area with pool toys for the kids to use and the spa's were emptied and clean daily. Reception staff were friendly and helpful. Negative was the food and service in the main restaurant and bar area was not the best so we only ate in house once - missed opportunity as we stayed here over a week.

Dear GreatstayTravels, Great to hear that you enjoyed your stay with us. The pool area is really a great place to relax during summer. I have also noted your comments about the meals and will share with our Head Chef and Restaurant and Bar Manager so that we can review our current offering. Thanks again and look forward to see you on your next visit. Kind regards, Prasheel

Million Dollar View is the only good thing about this property

Ocena na stronie TripAdvisor 2.0/5

wewakegupta2021 03/01/2021 Opinia zatwierdzona w TripAdvisor

If Accor group needs to maintain its brand image this property needs to be upgraded ASAP like yesterday. Staying there for the first time had booked a suite with balcony from 25th to 28th December 2020 except for the view from the balcony everything else was just below par. The daily breakfast was pretty ordinary, the room decor was terrible & the room cleanliness was just horrible. Suggestion: make this property a Sofitel or SO/, invest money in doing up the rooms nd decor nd Accor can mint money as the views from room are just about the only good thing as of today. Even the reception area looks tried, dejected nd lacks vibrancy. Never going back to stay there.

Dear wewakegupta2021, Thank you for feedback and suggestions. We are sorry to hear that you had cleanliness issues and I am happy to look further into it. Please contact me at the hotel at your earliest convenience. We have been working on an exciting project which involves an overhaul of the property including public areas which has been delayed due to supplier issues plus current situation. Hopefully we will have an exciting product for you to experience on your next trip to Queenstown. Warm regards, Prasheel

Overall

Ocena na stronie TripAdvisor 5.0/5

shahid711 24/12/2020 Opinia zatwierdzona w TripAdvisor

Top facilities at hotel overall. Perfect to stay. Kids really enjoyed swimming, gymnasium and sauna. Coming to hotel has a breath taking view. Staff was highly cooperative and looked after us very well. We will love to stay in future as first choice.

Dear shahid711 , we are pleased to hear that you enjoyed our hotel and the service offered by our friendly team. Warm regards, Prasheel

tevita

Ocena na stronie TripAdvisor 5.0/5

tlupeituu 25/10/2020 Opinia zatwierdzona w TripAdvisor

upon check in we were offered an upgrade for our room. the room was spacious and clean with a comfortable bed and great view of the lake. staff are friendly and helpful, the restaurant makes lovely breakfast. I would highly recommend for family.

Dear tlupeituu, Thank you for your kind words. Hope your stay at Mercure Queenstown helped you have a great time in our beautiful Queenstown. Warm regards, Prasheel

Another look at Queenstown

Ocena na stronie TripAdvisor 4.0/5

LightPacker294021 26/08/2020 Opinia zatwierdzona w TripAdvisor

The hotel made us welcome from the moment we arrived at the front dooor. Booking in was a pleasure and the room clean and comfortable. We enjoyed dinner at the hotel and breakfast "set us up" for the day.

Dear LightPacker294021, Thank you for taking the time to let other readers know about your great experience with us. We are very pleased to hear you enjoyed your self and look forward to seeing you here again soon. Many thanks, Benny Madden Assistant Manager

Stunning views

Ocena na stronie TripAdvisor 5.0/5

oldbrits 09/08/2020 Opinia zatwierdzona w TripAdvisor

First time stay but we will definitely be back. Very clean everywhere and plenty of hand sanitiser around. Staff were very courteous and helpful and we were made to feel genuinely welcome. The views of the snow topped hills and like were spectacular from our very comfortable room and from the breakfast room and from the lounge.

Hi There, Thanks for your review of our hotel and its amazing views! We look forward to seeing you again down here in Queenstown again soon! Kind regards, Benny Madden Assistant Manager

Enjoyable winter stay

Ocena na stronie TripAdvisor 5.0/5

Ziggy229 18/07/2020 Opinia zatwierdzona w TripAdvisor

So nice to be back to enjoy the exceptional views, food and hospitality! We were given a very warm and generous welcome by Prasheel when we arrived the first day after re-opening on 1 July. It was great to see that so many of the familiar friendly staff had been retained during the lockdown. There was a very obvious team spirit that Lisa had fostered amongst staff and it was nice to see this continuing in the way in which Sanjay, Bessy, Nolito, Sunil and others help each other. Looking forward to returning in October.

Dear Ziggy229, Thank you so much for taking the time to leave us a review. It is always a pleasure to have you stay here and I'll be sure to pass on the feedback you have given. We look forward to seeing you again soon. Kind regards, Benny Madden Assistant Manager

Excellent stay at Mercure Queenstown

Ocena na stronie TripAdvisor 5.0/5

BarryN993 01/03/2020 Opinia zatwierdzona w TripAdvisor

Having recently stayed at the Mercure Resort in Queenstown, New Zealand, I would throughly recommend staying at this excellent accomodation property. Staff were very friendly and customer focussed and nothing was an issue from check-in, housekeeping, restaurants and tour desk. I would particularly liked to single out a lady at the front desk, "Ren", who was on duty as I checked in and provided exceptional service and also later helped me with a booking to visit Milford Sound. Every time she was on duty and you walked past the front desk she would greet you with a warm smile and greeting. An exceptionally focussed, friendly and very efficient employee. It was an a great hotel to stay at and would have no hesitation in staying there again when I visited Queenstown.

Dear BarryN993, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to read a guest had an excellent time at our hotel. We truly wish all guests to feel welcome at the hotel and have a wonderful time in Queenstown. Thank you for taking the time to note how friendly the staff were during your stay and for your wonderful comments towards Ren, we too think she is a great asset to the hotel. Kind words like yours help to encourage our team to maintain this high level of service. I will pass on your feedback. It would be our pleasure to welcome you back to the hotel in the near future. Kind Regards Lisa Ireland General Manager

Great Views

Ocena na stronie TripAdvisor 5.0/5

Teena T 01/03/2020 Opinia zatwierdzona w TripAdvisor

Awesome place to stay. Just out of the busy town area but close to all the action. Lovely views of the lake and very comfortable. Staff were really lovely and helpful. Couldn't have asked for a nicer stay. Thank you.

Dear Teena T, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Kind Regards Lisa Ireland General Manager

Disappointing

Ocena na stronie TripAdvisor 3.0/5

s0j04 21/01/2020 Opinia zatwierdzona w TripAdvisor

In a place where the view is everything, our 'garden view room' was just like looking at the overgrown road side with a path to the pool straight past our window. The room it self was OK expect the bathroom was like a hospital room. Toilet too close to the wall, had to sit on it sideways. Towel racks hanging over the top of the toilet. Too far out of town without some form of shuttle service. Too expensive for what it is.

Dear s0j04, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured we are currently looking into further refurbishment and improvements to the hotel in 2020. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Lisa Ireland General Manager

Nice Views

Ocena na stronie TripAdvisor 3.0/5

stevesuttie Couples - 16/01/2020 Opinia zatwierdzona w TripAdvisor

A great location with stunning views. Hotel is a bit dated but room very clean and comfortable. Shame the spa pool wasn’t working fully but still nice to soak in. Maybe the pool needed some sort of heating as it was far to cold. Staff very friendly and helpful. Restaurant menu a bit limited but food was great Overall an enjoyable stay.

Dear stevesuttie, Thank you for taking the time to leave a review as our Guests' feedback is extremely important to us. It was truly our pleasure to take care of you during your stay and we are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. Thank you for highlighting the areas you wish to see improvement from the hotel. The hotel does currently have plans in place for refurbishments and upgrades. We are excited for the direction and believe you will be happy with the changes. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in the near future. Kind regards, Lisa Ireland General Manager

Stunning lakeside views

Ocena na stronie TripAdvisor 5.0/5

Wander09625584553 Friends getaway - 21/12/2019 Opinia zatwierdzona w TripAdvisor

We were pleasantly suprised when upgraded to a lakeside view, would highy recommend paying the extra for the stunning views. Hotel has free parking, a great pool with hot tubs and the restaurant food and views were amazing.

Dear Wander09625584553, Thank you for your review and choosing to stay at the Mercure Queenstown Resort. It was a pleasure to have you stay with is and I am pleased that you enjoyed the complimentary upgrade and stunning views that we had to offer. It would be a pleasure to welcome you back to the hotel in the near future. Kind Regards Lisa Ireland General Manager

Disappointed

Ocena na stronie TripAdvisor 2.0/5

glen812019 Family - 10/12/2019 Opinia zatwierdzona w TripAdvisor

Booked early for one night. Made mistake 2 days before and booked another night, realised I had done mistake tried to cancel extra day I booked the next day but no refund at all. Food is very very average for the prices they expect you to pay. Tv reception was terrible. Staff were polite and nice but seemed very under staffed at meal times. Views are incredible.

Dear glen812019, Thank you for your comments from your recent stay with us at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently working with our chef and food and beverage team to animate and upgrade the breakfast experience. We thank you for providing constructive feedback as it allows us to focus on improvements in line with the expectations and requirements of our guests. The hotel is also excited with further refurbishments and upgrades. Rest assured these refurbishments address the concerns in your review and we encourage you to give us the opportunity to serve you better as we are positive you will enjoy the new features. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Ireland General Manager

Getaway

Ocena na stronie TripAdvisor 5.0/5

Samantha J Couples - 07/12/2019 Opinia zatwierdzona w TripAdvisor

Lovely older style resort. Everything you would want, laundry, gym, restaurant and so friendly staff This resort is at Fernhill and it is a decent walk into Queenstown. The bus stop is half way down a hill. We will be back. Very good bang for your buck.

Dear Samamtha J, Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed your stay in Queenstown and setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Lisa Ireland Ganeral Manager

Najnowsze opinie: 20

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