Sofitel Queenstown Hotel and Spa 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 886 beoordelingen

Beste prijs
garantie
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • Central location in Queenstown’s dining, shopping and adventure district

  • So Spa en moderne fitnessruimte

  • 3 boetiekvergaderruimten

  • 2 restaurants, 1 wijn- en jazzbar

  • Gecertificeerd ALLSAFE

Onze accommodaties

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Hotel locatie

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
Nieuw-Zeeland

Gps:-45.031318, 168.658901

Telefoon
Fax +64 3 450 0046

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

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Meer informatie

ALL beoordeling  4.6/5  886 beoordelingen

TripAdvisor score  4.6/5  2.012 beoordelingen

Certificaat van uitmuntendheid 2025

Old French Charm meets Contemporary

Tripadvisor-waardering 5.0/5

wockinwod Gecertificeerde beoordeling door TripAdvisor

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

A five star hotel this is not

Tripadvisor-waardering 3.0/5

vb43 Gecertificeerde beoordeling door TripAdvisor

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

Cozy hotel a stones throw from ferg burger

Tripadvisor-waardering 5.0/5

436nicholasm Gecertificeerde beoordeling door TripAdvisor

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

Quite expensive for lack of service

Tripadvisor-waardering 2.0/5

LadsDownUnder Gecertificeerde beoordeling door TripAdvisor

Unfortunately this is the lowest rated review of any hotel I have provided based on an underwhelming experience we had at Sofitel Queenstown. It’s disappointing there is not much to say about this hotel and not sure where to start. The arrival - the drive way was overflowing with vehicles and a truck so we stopped where we could expecting a porter to meet us (as we would expect from any other Sofitel property) The porter service was provided by Guest services after we checked in who then moved our car and arranged our bags to be sent to the room. As a Diamond member we were not offered a room upgrade however advised the room we had over looked the lake (2 blocks away) The room - A luxury room booked and unfortunately it is plain and simple. Far from the standard of other hotels under this brand. Usually we walk into a room with excitement and take pictures but nothing to write home about here. The room also had a strange smell which Guest services attended too. The bath plug didn’t work and had broken teeth. Guest services had to come up twice to fix. The gym - Tiny and outdated equipment. On one visit the water cooler was empty and when I informed guest services it took 20 minutes to replenish. Valet parking - Always a wait of 10-20 minutes. One on arrival back to the hotel at 01:00am after a event, we were greeted by the same guest service agent who was on earlier that morning at 07:00am and again the following breakfast shift. It was clear this hotel has a staffing issue which is fine to comprehend however it’s not satisfactory when the hotel is charging $650 a night for a room that would be worth $300 anywhere else. Unfortunately there was never any sign of a hotel manager to discuss these examples with, or did not receive a feeling of welcome here. Club benefits - the staff were fantastic and friendly. All food service came from the kitchen unlike a standard buffet of other Sofitel lounges. Breakfast - the cafe staff were again sensational and remembered our preferences. The food was tasty with À la carte and buffet options available.

Pésima experiencia y decepcionada.. esto no parece sofitel

Tripadvisor-waardering 1.0/5

carolinadgoldin Gecertificeerde beoordeling door TripAdvisor

La peor experiencia de alojamiento. Tenía expectativas altas y lo único bueno fue la ubicación. Las habitaciones eran viejas (me quisieron dar una que estaba como enterrada con vista a un paredón de tierra que casi no se veía el cielo). Los colchones vencidos (viejos) y la “king” eran colchones unidos pero que sentías la unión y la cama se elevaba en ese punto y estaba hundido a los costados.. El desayuno una tristeza total.. no tenía variedad y la calidad de lo que había era mala (agarre un queso y estaba todo duro), las frutas de mala calidad.. todo era malo.. el hotel está muy venido a menos y no tiene vista a nada Las habitaciones ruidosas (se escucha absolutamente todo de la calle).. En fin.. no lo recomiendo en absoluto

Bonjour / Kia Ora Carolina Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at our accommodation. We deeply regret that your expectations were not met, especially regarding the condition of the rooms and the quality of our amenities. Your comments regarding the outdated rooms, mattresses, and breakfast offerings are indeed concerning, and we understand how these issues could have greatly impacted your overall experience. I understand our team was very helpful in offering you a newly refurbished room on a higher floor but was declined as you preferred a King bed in spite of booking a room with two double beds. We appreciate your highlighting the positive aspect of our location and apologize that it was overshadowed by the shortcomings you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this standard during your visit. We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to exceed your expectations in the future. Kind Regards / Ngā mihi, Pradnya Lohate Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 395 beoordelingen 9.5/10 Locatie
  • 486 beoordelingen 7.6/10 Kamer
  • 616 beoordelingen 9.1/10 Service
  • 10 beoordelingen 1.7/10 Wifi
  • 161 beoordelingen 7.3/10 Sfeer
  • 121 beoordelingen 8.3/10 Ontbijt
  • 94 beoordelingen 7.9/10 Netheid
  • 51 beoordelingen 6.2/10 Goede prijs-kwaliteitsverhouding

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Al onze hotels in Queenstown

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.