Sofitel Queenstown Hotel and Spa 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 914 beoordelingen

Beste prijs
garantie
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • Central location in Queenstown’s dining, shopping and adventure district

  • So Spa en moderne fitnessruimte

  • 3 boetiekvergaderruimten

  • 2 restaurants, 1 wijn- en jazzbar

  • Gecertificeerd ALLSAFE

Onze accommodaties

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel locatie

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
Nieuw-Zeeland

Gps:-45.031318, 168.658901

Telefoon
Fax +64 3 450 0046

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.6/5  914 beoordelingen

TripAdvisor score  4.6/5  2.013 beoordelingen

Certificaat van uitmuntendheid 2025

Nice place but terrible service

Tripadvisor-waardering 2.0/5

N3506QXjoep Gecertificeerde beoordeling door TripAdvisor

Beautiful place that is centrally located but service is inexplicably terrible. Our room was hot, in-room thermostat didn’t work and we were told the front desk controlled the temperature and they would cool down the room. Never happened, Room was hot as hell all night. Crazy.

Old French Charm meets Contemporary

Tripadvisor-waardering 5.0/5

wockinwod Gecertificeerde beoordeling door TripAdvisor

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

Bonjour / Kia Ora wockinwod, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed your Junior Suite and the views it offers, as well as the comfort of your bedroom and the spacious bathroom. I’m glad that you were able to enjoy our Club Lounge experience and that Federico made your visit extra special. I will be sure to pass on your kind words to him—it’s always wonderful for the team to know their efforts are appreciated. We also appreciate your honest feedback regarding the air conditioning in your room and the booking hiccup with the hammam. Please rest assured we have shared your comments with the relevant departments to ensure a seamless experience for our future guests. It was a pleasure having you with us, and we hope to welcome you back to Sofitel Queenstown soon for another memorable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

A five star hotel this is not

Tripadvisor-waardering 3.0/5

vb43 Gecertificeerde beoordeling door TripAdvisor

Disappointing stay that fell well short of five-star standards. We stayed at this hotel over the Christmas period, an important holiday time for our family, and unfortunately the experience felt much closer to a three-star hotel than a five-star one. In parts, it was reminiscent of a Fawlty Towers experience rather than the level of service we expected from Sofitel. While the Christmas lunch itself was lovely and well done, many other aspects of the hotel were simply not up to scratch. The property is clearly looking tired, and it was surprising to see it still carrying the Sofitel brand. There was no laundry service available for the entire Christmas period, which is very inconvenient for a luxury hotel. Room service was extremely limited, offering little more than party-style snacks such as spring rolls and croquettes, with no proper meal options available. Our room was sold as a “town view,” with a “Juliet Balcony” and this was misleading. The view consisted of a verge leading up to a road with traffic and a car park — not what one would reasonably expect. And as we were on the ground level, I am not sure how it is a balcony? Breakfast was also underwhelming. While the cooked options were acceptable, the buffet selection was disappointing and lacked both quality and variety. Service issues were particularly concerning. On our first night, we requested an extra blanket and a small duvet. The blanket delivered was dirty, and instead of a duvet we were sent a mattress protector with no cover. When we raised this with the hotel, we were shocked to be told that they had run out of blankets and had no spare duvets available. This is a long way from the service standards expected of a five-star hotel, especially during peak holiday season. Overall, this stay did not reflect the quality, service, or attention to detail associated with Sofitel. With some significant investment and a renewed focus on service, this hotel could improve, but as it stands, it does not justify its five-star rating.

Cozy hotel a stones throw from ferg burger

Tripadvisor-waardering 5.0/5

436nicholasm Gecertificeerde beoordeling door TripAdvisor

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

Pésima experiencia y decepcionada.. esto no parece sofitel

Tripadvisor-waardering 1.0/5

carolinadgoldin Gecertificeerde beoordeling door TripAdvisor

La peor experiencia de alojamiento. Tenía expectativas altas y lo único bueno fue la ubicación. Las habitaciones eran viejas (me quisieron dar una que estaba como enterrada con vista a un paredón de tierra que casi no se veía el cielo). Los colchones vencidos (viejos) y la “king” eran colchones unidos pero que sentías la unión y la cama se elevaba en ese punto y estaba hundido a los costados.. El desayuno una tristeza total.. no tenía variedad y la calidad de lo que había era mala (agarre un queso y estaba todo duro), las frutas de mala calidad.. todo era malo.. el hotel está muy venido a menos y no tiene vista a nada Las habitaciones ruidosas (se escucha absolutamente todo de la calle).. En fin.. no lo recomiendo en absoluto

Bonjour / Kia Ora Carolina Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at our accommodation. We deeply regret that your expectations were not met, especially regarding the condition of the rooms and the quality of our amenities. Your comments regarding the outdated rooms, mattresses, and breakfast offerings are indeed concerning, and we understand how these issues could have greatly impacted your overall experience. I understand our team was very helpful in offering you a newly refurbished room on a higher floor but was declined as you preferred a King bed in spite of booking a room with two double beds. We appreciate your highlighting the positive aspect of our location and apologize that it was overshadowed by the shortcomings you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this standard during your visit. We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to exceed your expectations in the future. Kind Regards / Ngā mihi, Pradnya Lohate Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 407 beoordelingen 9.5/10 Locatie
  • 500 beoordelingen 7.6/10 Kamer
  • 630 beoordelingen 9.2/10 Service
  • 10 beoordelingen 1.7/10 Wifi
  • 124 beoordelingen 8.6/10 Ontbijt
  • 95 beoordelingen 7.7/10 Netheid

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Queenstown