Sofitel Queenstown Hotel and Spa 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 872 beoordelingen

Beste prijs
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Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • So Spa en moderne fitnessruimte

  • 3 boetiekvergaderruimten

  • 2 restaurants, 1 wijn- en jazzbar

  • Gecertificeerd ALLSAFE

Onze accommodaties

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Hotel locatie

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
Nieuw-Zeeland

Gps:-45.031318, 168.658901

Telefoon
Fax +64 3 450 0046

Toegang en transport

Hoteldiensten

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Op het terrein
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

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Meer informatie

ALL beoordeling  4.6/5  872 beoordelingen

TripAdvisor score  4.6/5  1.986 beoordelingen

Certificaat van uitmuntendheid 2024

Perfect Choice

Tripadvisor-waardering 5.0/5

Jane P Gecertificeerde beoordeling door TripAdvisor

We found it difficult to choose a hotel for our 5 night stay in Queenstown and ended up opting for the Sofitel based on the location and having had good experiences at other Sofitel hotels around the world. The location was perfect, with easy walking to everything we wanted. The valet parking was extremely efficient and we never were kept waiting for our vehicle whenever we requested it. The staff at reception and concierge could not have been more helpful or friendly, going out of their way to ensure we were happy and sorting out any problems. We were booked on a flight tour to Milford Sound which was cancelled at the last minute due to weather conditions and even though the tour was booked by ourselves with an outside agency, the lady at reception called them on our behalf to rearrange alternative dates, stepping in without us even asking when she could see we were having problems contacting them. We ate out for breakfast as we did not have it included in our room rate and there are many cafes nearby for something light if you do not fancy eating a full breakfast in the hotel. The bedroom was quite large with a large bathroom - room for a walk-in shower and separate bath. It was spotlessly clean and there were lots of fluffy, white towels provided. In fact the only negative was that our room outlook was of steps on the street and so the netting had to be pulled across at all times to provide any sense of privacy as people were constantly passing our window. We would definitely recommend this hotel, we were very happy with our choice and would happily stay here again.

Disappointed in junior suite for over $500 US per night

Tripadvisor-waardering 3.0/5

idyllwildgirl Soloreis - Gecertificeerde beoordeling door TripAdvisor

This hotel is in an excellent location. The staff was usually warm and helpful. The breakfast was pretty good with many choices and since I had a junior suite it was free with the room. The had a fire issue while I was there in the late afternoon and the staff handled it quite professionally which was reassuring. My room was quite disappointing though. It was a junior suite. The furniture looked old and there were no lamps anywhere (maybe this is a New Zealand thing, that one must put on full overhead light at all times or no light at all) There was no chair in the large bedroom area and there was plenty of room for a chair. In the living room there was one chair with no table next to it (to put my coffee on in the AM) so I asked them to bring one up and they did. There was just a couch that was quite broken in and too soft. There was a round large coffee table in front of the couch. The wifi also did not sync up even after several calls. Eventually it did work. The bathroom was nice. The bed was way too soft, so it was probably an old mattress. This should never happen in an upscale room in an upscale hotel. Did I say it was in a good location? yes, it was a few blocks to the harbor area…that was convenient.

Bonjour idyllwildgirl, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our prime location, warm hospitality, and breakfast offerings. Your recognition of our team’s professionalism during the fire incident truly means a lot to us. We regret that certain aspects of your Junior Suite did not meet your expectations. Our signature MYBED is designed for exceptional softness and plush comfort, which many of our guests appreciate. However, we understand that mattress firmness is a personal preference, and we regret that it was not to your liking. We also appreciate your insights regarding the room furnishings and lighting, and we will certainly review them to enhance the overall guest experience. Additionally, we understand the importance of seamless connectivity, and we’re happy to inform you that we are upgrading our WiFi system this year to further enhance guest comfort. We truly value your feedback and hope to welcome you back for a more seamless stay in the future. Please feel free to reach out to us directly for any special requests to make your next visit even more enjoyable. Kind Regards, Pradnya Lohate Front Office Manager

Great location and hospitality

Tripadvisor-waardering 4.0/5

tigersChristchurch Gecertificeerde beoordeling door TripAdvisor

This hotel is located in a superb central position close to all of the facilities of Queenstown and has the advantage of valet car parking. We enjoyed two nights in a superior room that was immaculately presented with great amenities and a very large comfortable bed. The room was spacious and clean with a very nice bathroom and had nice views towards the gondola. The rooms do not have the best views of Queenstown however as many overlook adjacent premises or car parks. The staff are a mix of international who are very helpful, efficient and professional. The breakfast offering in the Left Bank Bistro was superb. The le Salon Rouge cocktail bar had a fabulous ambience and relaxing vibe. Although we did not dine here the menu was a delight and the dining room of exceptional quality in terms of decor, furnishings and lighting. We had a thoroughly enjoyable two nights stay spoilt only by a real estate auction taking place in a meeting room adjacent to the reception. It was unfortunate that the hotel management were unable to supervise the arrogant and ignorant behaviour associated with this group of agents who commandeered and wandered around the reception and public areas oblivious to hotel patrons and anyone but themselves. It's a pity that the hotel doesn't limit the room hire to 5 star patronage, just like the guests!

Bonjour & Kia Ora tigersChristchurch, Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our central location, valet parking, and the comfort of your superior room. It’s wonderful to know that our team’s hospitality, the breakfast at Left Bank Bistro, and the ambience of Le Salon Rouge added to your experience. We sincerely regret that the atmosphere in the reception area was impacted by the external event. We truly appreciate your perspective and will take your comments into consideration to ensure that all guests continue to have a seamless and enjoyable stay. We hope to welcome you back for another relaxing visit to Queenstown in the future! Kind Regards, Pradnya Lohate Front Office Manager

Excellent location and nice club lounge

Tripadvisor-waardering 5.0/5

SuperShan1 Gecertificeerde beoordeling door TripAdvisor

Rating should be 4 star but I've to give it a 5 as all the staff are very pleasant and helpful. Room is service twice and efficient once you switch on Make the room button. However the cleaning service is poor as we stay 5 nights and never once did the cleaner vacuum the carpet. Avoid staying on level 4 as the air con is not working. We informed them twice and both times they said it was fix but it was not. I gave up. You can park your car here but has to be on valet and charge NZ 50 a day. Is not just the charges but irritating as you have to wait for your car and constantly ensure you don't leave anything in your car when returning else is just troublesome. Why 5 star? Location is excellent, breakfast has make to order eggs and omelet is very good. Gym is 24hrs, machines are old. 2 treadmill but 1 is not working (Sofitel seriously needs to improve the gym equipments). Luckily no one use the gym 5 days I'm there early morning. We paid for the club lounge access which is great as they offer afternoon tea 3-5pm and 5-7pm happy hour. Free snacks in mini bar and non-alcoholic drinks in the fridge that tops up daily. Overall we had a good time here, will be back just ensure we don't get assign to level 4.

Bonjour SuperShan1, Thank you for your thoughtful review and for awarding us 5 stars despite some areas for improvement. We’re delighted that you enjoyed our excellent location, club lounge, and breakfast offerings, and we truly appreciate your kind words about our team. Regarding valet parking, we understand that waiting can be inconvenient. Our valet team strives to provide efficient service, and with a prior notice of 10-15 minutes, we can have your car ready promptly. We appreciate your feedback and will continue refining our process. We’re also happy to share that your feedback has been taken on board, and we are refurbishing our guest rooms this year. Additionally, our public areas, including the gym, will undergo enhancements next year to further elevate our guests' experience. We’re grateful for your support and look forward to welcoming you back. Please feel free to reach out before your next stay so we can ensure you have a seamless and comfortable visit. Kind Regards, Pradnya Lohate Front Office Manager

Pésima experiencia y decepcionada.. esto no parece sofitel

Tripadvisor-waardering 1.0/5

carolinadgoldin Gecertificeerde beoordeling door TripAdvisor

La peor experiencia de alojamiento. Tenía expectativas altas y lo único bueno fue la ubicación. Las habitaciones eran viejas (me quisieron dar una que estaba como enterrada con vista a un paredón de tierra que casi no se veía el cielo). Los colchones vencidos (viejos) y la “king” eran colchones unidos pero que sentías la unión y la cama se elevaba en ese punto y estaba hundido a los costados.. El desayuno una tristeza total.. no tenía variedad y la calidad de lo que había era mala (agarre un queso y estaba todo duro), las frutas de mala calidad.. todo era malo.. el hotel está muy venido a menos y no tiene vista a nada Las habitaciones ruidosas (se escucha absolutamente todo de la calle).. En fin.. no lo recomiendo en absoluto

Bonjour / Kia Ora Carolina Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at our accommodation. We deeply regret that your expectations were not met, especially regarding the condition of the rooms and the quality of our amenities. Your comments regarding the outdated rooms, mattresses, and breakfast offerings are indeed concerning, and we understand how these issues could have greatly impacted your overall experience. I understand our team was very helpful in offering you a newly refurbished room on a higher floor but was declined as you preferred a King bed in spite of booking a room with two double beds. We appreciate your highlighting the positive aspect of our location and apologize that it was overshadowed by the shortcomings you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this standard during your visit. We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to exceed your expectations in the future. Kind Regards / Ngā mihi, Pradnya Lohate Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 364 beoordelingen 9.4/10 Locatie
  • 484 beoordelingen 7.6/10 Kamer
  • 597 beoordelingen 9.2/10 Service
  • 12 beoordelingen 2.1/10 Wifi
  • 215 beoordelingen 6/10 Comfort
  • 164 beoordelingen 7.7/10 Sfeer
  • 132 beoordelingen 8.2/10 Ontbijt
  • 111 beoordelingen 7.7/10 Netheid

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Onze andere etablissementen in de buurt

Al onze hotels in Queenstown

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.