Sofitel Queenstown Hotel and Spa 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.6/5 740 beoordelingen

Beste prijs
garantie
Sofitel Queenstown Hotel and Spa - Image 1
Sofitel Queenstown Hotel and Spa - Image 2
Sofitel Queenstown Hotel and Spa - Image 3
Sofitel Queenstown Hotel and Spa - Image 4
8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • So Spa en moderne fitnessruimte

  • 3 boetiekvergaderruimten

  • 2 restaurants, 1 wijn- en jazzbar

  • Gecertificeerd ALLSAFE

Onze accommodaties

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Hotel locatie

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
Nieuw-Zeeland

Gps:-45.031318, 168.658901

Telefoon
Fax +64 3 450 0046

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice
Dicht bij het hotel
  • Parking

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.6/5  740 beoordelingen

TripAdvisor score  4.5/5  1.981 beoordelingen

Certificaat van uitmuntendheid 2024

Sofitel Queenstown- very convenient and helpful staff

Tripadvisor-waardering 5.0/5

Lili W Gecertificeerde beoordeling door TripAdvisor

We had a nice stay at the Queenstown Sofitel. The location is very convenient and the staff very helpful. We'd like to specifically thank your Concierge Shane. He was extremely helpful and knowledgeable. Every question we asked, he was able to answer. Every recommendation he made was excellent. We even called him while we were out-and-about, for additional info. He is a wonderful asset for your hotel. Would also like to say that your housekeeping staff was also very nice. When they came to clean our room, it was not a convenient time. They happily said they would come back. When they came back, we were busy with something, and they offered to come back again. Thank you! The housekeeping staff was very flexible and considerate. Get Outlook for Android

Great

Tripadvisor-waardering 5.0/5

soph1407 Stellen - Gecertificeerde beoordeling door TripAdvisor

Received wonderful service and were treated so kindly by all of the polite staff. The room was lovely and had the comfiest bed. The location couldn't be any more perfect, and the amenities were fulfilling, with everything you could ever need right there in the building. 

Location is king but experience depends on the room and view

Tripadvisor-waardering 3.0/5

ZZ Q Gecertificeerde beoordeling door TripAdvisor

Highlights +The location is ideal for central Queenstown and within walking distance to everything food, shops and attractions. Definitely ideal for wanting to see what Queenstown has to offer. + The bathroom was neat and the spa bath was perfect after a long day of exploring + The Gym was stocked with essentials but we had issues with it being locked/key not working Area for improvement - The toilet has low pressure to flush which seems strange - Our wifi password didn't work after multiple attempts and troubleshooting with reception. We were unable to screen share to the TV which also seems outdated. - The balcony view was of the stairs (many people walking up and down the ramp) and when the lights were on in our room, people could see into our room. Housekeeping opened the curtains with the lights on after we closed it for comfort. It felt like a fish bowl so we felt more comfortable with the curtains closed. - Proper instructions for the air conditioning unit as it's not straightforward For the price of two nights, we felt a few more thoughtful details would have helped to improve our experience.

Bonjour zzq2024, Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our central location, the convenience of being close to Queenstown's attractions, and the comfort of the spa bath after a day of exploring. It’s also great to know you appreciated the essentials in our gym, though we apologize for the inconvenience with the access key. We sincerely regret the areas where we fell short of your expectations. Your comments about the toilet pressure, Wi-Fi issues, and the air conditioning instructions have been noted, and we will work on addressing these matters promptly. Additionally, we are sorry for the oversight with housekeeping leaving the curtains open and the lack of modern TV functionality. Your suggestion for more thoughtful details is valuable, and we will take this into account as we strive to enhance our guests' experiences. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an improved and memorable stay in the future. Kind Regards, Pradnya Lohate Front Office Manager

Woeful breakfast restaurant - unhygienic to the maximum

Tripadvisor-waardering 1.0/5

gourmetbec Stellen - Gecertificeerde beoordeling door TripAdvisor

It saddens me to have to write this as we have visited this hotel a few times now. However, there are simply no words to describe the unhygienic practices in their breakfast restaurant Leftbank. The restaurant had mostly uncleared and dirty tables when we arrived so there were many to be cleaned up. I witnessed a female server take a soiled napkin off one table, dip it in the used water glass off the same table and then proceed to wipe down the neighbouring soiled table with it. In the span of 20 minutes she cleared three tables in the same manor, all with soiled napkins from other tables including a baby high chair that needed a good clean down. In all our travels I have never seen such disgusting practices. No clean cloth, no sanitisation, just wiping various germs onto a table via a used napkin and resetting it for someone else to eat their breakfast at. Told the duty manager of hotel, he didn’t seem too phased. He could have handled this more appropriately. It’s a Sofitel - I expect better, better training and not to eat off a table full of pathogens from another guest. Ever wonder why you get sick eating out?! Will never stay here again - management is obviously not interested if they allow such poorly trained staff and at NZD $700 a night they should care more. Queenstown is a tourist town, but this is no excuse to have so much disregard for your standards. So disappointed as Accor platinum and diamond members.

Bonjour gourmetbec, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the deeply disappointing experience you encountered during your visit to Leftbank. The incident you described does not reflect the high standards of cleanliness, hygiene, and service we strive to maintain at our hotel. We are incredibly disheartened to hear about the unhygienic practices you observed and the lack of urgency you felt from our team in addressing your concerns. Your observations have been shared with our management and training teams, and we are conducting a thorough review to ensure such incidents are not repeated. Immediate steps are being taken to retrain our staff, reinforce proper hygiene protocols, and enhance supervision in our dining areas. As a valued Accor Platinum and Diamond member, your loyalty and trust mean a great deal to us, and we deeply regret failing to meet your expectations. We understand how this has impacted your perception of us, and we would appreciate the opportunity to regain your trust. Please feel free to reach out to us directly so we can address your concerns further and make amends for your experience. Thank you again for bringing this to our attention, and we hope you will consider giving us another chance in the future. Kind Regards, Pradnya Lohate Front Office Manager

Pésima experiencia y decepcionada.. esto no parece sofitel

Tripadvisor-waardering 1.0/5

carolinadgoldin Gecertificeerde beoordeling door TripAdvisor

La peor experiencia de alojamiento. Tenía expectativas altas y lo único bueno fue la ubicación. Las habitaciones eran viejas (me quisieron dar una que estaba como enterrada con vista a un paredón de tierra que casi no se veía el cielo). Los colchones vencidos (viejos) y la “king” eran colchones unidos pero que sentías la unión y la cama se elevaba en ese punto y estaba hundido a los costados.. El desayuno una tristeza total.. no tenía variedad y la calidad de lo que había era mala (agarre un queso y estaba todo duro), las frutas de mala calidad.. todo era malo.. el hotel está muy venido a menos y no tiene vista a nada Las habitaciones ruidosas (se escucha absolutamente todo de la calle).. En fin.. no lo recomiendo en absoluto

Bonjour / Kia Ora Carolina Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay at our accommodation. We deeply regret that your expectations were not met, especially regarding the condition of the rooms and the quality of our amenities. Your comments regarding the outdated rooms, mattresses, and breakfast offerings are indeed concerning, and we understand how these issues could have greatly impacted your overall experience. I understand our team was very helpful in offering you a newly refurbished room on a higher floor but was declined as you preferred a King bed in spite of booking a room with two double beds. We appreciate your highlighting the positive aspect of our location and apologize that it was overshadowed by the shortcomings you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this standard during your visit. We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to exceed your expectations in the future. Kind Regards / Ngā mihi, Pradnya Lohate Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 325 beoordelingen 9.3/10 Locatie
  • 416 beoordelingen 7.7/10 Kamer
  • 513 beoordelingen 9.2/10 Service
  • 9 beoordelingen 3.1/10 Wifi
  • 137 beoordelingen 7.9/10 Sfeer
  • 114 beoordelingen 8/10 Ontbijt
  • 97 beoordelingen 7.9/10 Netheid
  • 58 beoordelingen 5.9/10 Goede prijs-kwaliteitsverhouding

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Onze andere etablissementen in de buurt

Al onze hotels in Queenstown

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.