Mercure Queenstown Resort 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 1.450 beoordelingen

Beste prijs
garantie
Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • Majestueus uitzicht op Lake Wakatipu en The Remarkables

  • 3 flexibele vergaderruimten met daglicht en een spectaculair uitzicht

  • Kamers met uitzicht - uitzicht op het pittoreske meer of de ontspannende tuin

  • Zwembad in het seizoen, spazwembaden, sauna en fitnessruimte.

Onze accommodaties

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Hotel locatie

Mercure Queenstown Resort

Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
Nieuw-Zeeland

Gps:-45.038529, 168.638685

Telefoon
Fax +64 3 442 7354

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  1.450 beoordelingen

TripAdvisor score  4.0/5  1.932 beoordelingen

Tired, Neglected, and Poorly Run

Tripadvisor-waardering 1.0/5

ShreyasSrinivas Gecertificeerde beoordeling door TripAdvisor

This was a thoroughly disappointing stay and well below what should be expected of a Mercure property. The rooms are tired, dated, and clearly overdue for refurbishment. However, the most unacceptable issue was housekeeping. We were out sightseeing for the entire day and returned at 5:45 pm to find the room had not been cleaned at all. No bed made, no towels replaced, no refresh of any kind. After a long day out, this is not a minor oversight. Basic room servicing is fundamental to any hotel stay, and its absence speaks to very poor operational standards. At this price point and under the Accor brand, this level of service failure is simply not acceptable. Between the worn condition of the rooms and the complete breakdown in housekeeping, this property does not deliver on even basic expectations. I would not stay here again and cannot recommend it to others.

CONVENIENT LOCATION, UNBEATABLE VIEW.

Tripadvisor-waardering 4.0/5

Gary E Gecertificeerde beoordeling door TripAdvisor

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Everything good except .....

Tripadvisor-waardering 3.0/5

MrFlibble4747 Gecertificeerde beoordeling door TripAdvisor

Everything fine until 6am breakfast, Bain Marie food was stone cold I always thought food was cooked and then placed in baine maries to keep it hot but this hotel has a new approach, stick cold food in? Beyond a joke! Have another night to enjoy so will retest breakfast tomorrow and they will get instant feedback!

Dear Mr. Flibble, Thank you for sharing your feedback. We’re very sorry to hear about your experience at breakfast — this is certainly not the standard we aim to deliver. Your comments have been shared with our kitchen team to ensure hot food is consistently served and temperature-checked before service. We appreciate your understanding and hope that your next breakfast experience with us was much improved. Thank you again for bringing this to our attention. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Memorable party at the Mercure.

Tripadvisor-waardering 5.0/5

Chaz M Gecertificeerde beoordeling door TripAdvisor

Thank you to Kay and staff for a truly memorable experience celebrating my wife’s Birthday party in the Manata room at the Mercure Resort Queenstown. The staff were friendly, the food was great and the views of the lake are amazing. Anyone considering a special event party, We would recommend Mercure at Queenstown from our personal experience.

Dear Chaz , Thank you so much for your wonderful feedback! We’re thrilled to hear that your wife’s birthday celebration in the Manata Room was such a memorable experience. Kay and the team will be delighted to know their service and attention helped make your event special. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to Mercure Queenstown Resort again soon — perhaps for your next celebration! Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Mooie locatie, geweldig uitzicht, fijn verblijf!

Avis-klantbeoordeling 4.5/5

Rene Stellen - ALL bevestigde berichten

Gezellig en goed hotel, ruime kamer, prima bed.

Dear Rene, Thank you for choosing Mercure Queenstown Resort! We're delighted you had a wonderful stay and enjoyed our beautiful location, spacious rooms, and comfortable beds. It's fantastic to hear that you found the hotel cosy and welcoming. We truly appreciate your kind words and your recommendation. We hope to welcome you back for another enjoyable stay in the future! Kind regards, Mercure Queenstown Resort reservations agent

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 719 beoordelingen 7.6/10 Locatie
  • 1.489 beoordelingen 7.9/10 Kamer
  • 1.028 beoordelingen 8.3/10 Service
  • 34 beoordelingen 3.7/10 Wifi
  • 384 beoordelingen 5.9/10 Netheid
  • 317 beoordelingen 6.3/10 Ontbijt
  • 283 beoordelingen 6.2/10 Goede prijs-kwaliteitsverhouding

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Onze andere etablissementen in de buurt

Al onze hotels in Queenstown

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.