Mercure Queenstown Resort 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 1.538 beoordelingen

Beste prijs
garantie
Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, Nieuw-Zeeland

Omschrijving

Extras van het hotel

  • Majestueus uitzicht op Lake Wakatipu en The Remarkables

  • 3 flexibele vergaderruimten met daglicht en een spectaculair uitzicht

  • Kamers met uitzicht - uitzicht op het pittoreske meer of de ontspannende tuin

  • Zwembad in het seizoen, spazwembaden, sauna en fitnessruimte.

Onze accommodaties

Boek dit hotel

Hotel locatie

Mercure Queenstown Resort

Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
Nieuw-Zeeland

Gps:-45.038529, 168.638685

Telefoon
Fax +64 3 442 7354

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  1.538 beoordelingen

TripAdvisor score  4.0/5  1.926 beoordelingen

Definitely family-friendly hotel if you want to hear kids screaming in the room next door past midnight

Tripadvisor-waardering 2.0/5

Jussi V Gecertificeerde beoordeling door TripAdvisor

Hi 961jussiv, Thanks for taking the time to leave such a detailed review. I’m very sorry to hear that your stay was disrupted by noise. It’s always disappointing when a guest’s experience is negatively affected, especially due to the actions of other guests. Our team is trained to respond promptly to any complaints, particularly concerning room disturbances or noise during the evening. I do hope you gave us the opportunity to assist at the time, though I couldn’t find any record of a report being made. Your feedback on your dining experience is greatly appreciated and has been shared with the team. I will be following up with our kitchen staff regarding the delay with your room service, as this certainly falls short of the standard we strive to maintain. Please accept my sincere apologies for the inconvenience this caused during your stay. I am glad that you gave us another chance and enjoyed the meal in the restaurant. If you’d like to discuss any of these matters further, I’d be more than happy to speak with you directly. Once again, I’m sorry your visit wasn’t as comfortable as it should have been. We aim for every guest to enjoy a restful night and a positive experience, and I regret that we didn’t deliver that for you on this occasion Kind regards, Marty Lamont General Manager

Hotel in beautiful location with a good breakfast. Excellent service.

Tripadvisor-waardering 5.0/5

0i7 Gecertificeerde beoordeling door TripAdvisor

Good, if you want to pay double of what's due

Tripadvisor-waardering 1.0/5

viniciussL3277CJ Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Hi Vinicius, I am sorry that your stay was impacted by the issues on arrival and departure with your credit card. I understand that your concerns have now been addressed by the team. I am told only one charge was made after having investigated this with Eftpos NZ. Please let me know if you still disagree If you still have any concerns with your stay or your billing, feel free to reach out to myself directly and we can discuss. Thank you for your feedback and my apologies again for any inconvenience. Thanks, Marty Lamont General Manager

Disappointed

Tripadvisor-waardering 2.0/5

Ian J Gecertificeerde beoordeling door TripAdvisor

Dear bopnbell, Thank you for your feedback, I am very sorry to hear that your stay with us didn’t meet your exceptions. Your concerns regarding the mold in the shower have been noted, please rest assured this is not our usual standard. I can see that you stayed in Room 330, which I will personally inspect with our Executive Housekeeper to ensure any issues are addressed promptly. Regarding the shower-over-bath set up, I’ve added preference notes on your profile to ensure we can allocate a room with a standalone shower if you do choose to stay with us again. We appreciate you bringing these issues to our attention, and I hope we have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future. Sincerely, Marty Lamont General Manager Mercure Queenstown Resort

Mooie locatie, geweldig uitzicht, fijn verblijf!

Avis-klantbeoordeling 4.5/5

Rene Stellen - ALL bevestigde berichten

Dear Rene, Thank you for choosing Mercure Queenstown Resort! We're delighted you had a wonderful stay and enjoyed our beautiful location, spacious rooms, and comfortable beds. It's fantastic to hear that you found the hotel cosy and welcoming. We truly appreciate your kind words and your recommendation. We hope to welcome you back for another enjoyable stay in the future! Kind regards, Mercure Queenstown Resort reservations agent

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 682 beoordelingen 7.5/10 Locatie
  • 1.493 beoordelingen 8/10 Kamer
  • 1.062 beoordelingen 8.4/10 Service
  • 19 beoordelingen 4.7/10 Wifi
  • 398 beoordelingen 7/10 Eten
  • 367 beoordelingen 6.6/10 Netheid
  • 329 beoordelingen 6.2/10 Ontbijt
  • 260 beoordelingen 6.1/10 Goede prijs-kwaliteitsverhouding

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Onze andere etablissementen in de buurt

Al onze hotels in Queenstown

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.