ibis Londra Earls Court 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 3.436 görüş

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ibis Londra Earls Court - Image 1
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47 Lillie Road, Earl's Court, SW6 1UD LONDRA, İngiltere

Açıklama

Otel ekstraları

  • Konuklar, ücret karşılığında yeraltı otoparkını kullanabilir

  • Yemek düzeninde 800, amfi düzeninde 1200 konuk kapasiteli, tam donanımlı 18 toplantı odası

  • West Brompton (District Line ve Overground) ve Earls Court istasyonlarına yürüme mesafesi.

  • George & Dragon Pub'da dinlenin ve keyifle yiyip için. Büyük ekran da mevcuttur.

  • Kensington, Chelsea, Harrods, West End, Oxford Street ve Buckingham Sarayı'na kolay erişim

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Otelin konumu

ibis Londra Earls Court

47 Lillie Road, Earl's Court
SW6 1UD LONDRA
İngiltere

GPS:51.486217, -0.199267

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.3/5  3.436 görüş

TripAdvisor Derecesi  4.0/5  54 görüş

Too many things going wrong

Tripadvisor puanı 2.0/5

sharon m Friends getaway - TripAdvisor onaylı yorum

I booked a twin room as I was going with a friend and when I arrived they had ‘upgraded’ our room. You may think that’s lovely but after travelling to the upgraded room with all of our luggage we discovered it had a double bed! So, off I went, back down 9 floors, to explain the problem to reception. After a bit of messing around trying to find a twin room, we were eventually given one on the 8th floor… only to find the bathroom door would not stay closed! Back down again to resolve the problem! By this point I am tired and hungry after my journey there and am counting to 10 in my head… a lot!! While we sat in reception and ate some food a maintenance person fixed the door. The lady at the desk came to tell us it was fixed if we wished to go up. That was the first set of issues. Secondly, the person on reception said that although we hadn’t booked a breakfast we could still get the discounted price in the morning if we changed our minds.. which we did. The gentleman in the restaurant the next morning asked for full price payment and that the receptionist was wrong to say this. At this point I was fed up so just said I would leave it thank you. He then changed his mind and charged the discounted price! Not before a lecture on making sure we know for next time that it wouldn’t get discounted!! Very little in the way of apology from any of the staff and certainly nothing offered in the way of compensation (this isn’t particularly important except for showing how little they cared) for the inconvenience with the rooms. I would probably not bother booking here again.

Dear Sharon, Thank you for your feedback, We are pleased that our maintenance team was responsive and able to quickly fix the bathroom door for you. However, we truly regret that the initial room allocation did not meet your booking needs. It is disappointing to hear that the alternative room still had issues, and for this, we apologize. The comfort and satisfaction of our guests are of utmost importance, and we take it seriously when we fall short of this commitment. Furthermore, we understand your frustration regarding the confusion over the breakfast pricing. It is clear that we need to ensure our communication is consistent and transparent to avoid such misunderstandings in the future. We indeed provide discounted price for breakfast if you book in advance, i.e. the day before. We are sorry that you felt the care from our staff was lacking. Please know that we value all guest feedback as it is crucial for us to continue improving our service standards. We hope to welcome you again in the future. Best wishes, Manish Dulal, Guest Relations Manager

Disappointing stay

Tripadvisor puanı 2.0/5

madmac77 TripAdvisor onaylı yorum

Staff friendly at check-in and stayed in one on the newly renovated Mercure rooms 915. However, sad to see that the rooms are damaged already -walls marked, bottom of the table worn away, nail varnish on bedside table. Bed very comfy. Breakfast ok but not a great cereal selection for children. The bar menu has been updated but seems to have tried to go too upmarket rather than what they had previously good honest pub grub. No hot water and reported to reception but still no hot water on day 2. Reported again on check-out but my concerns were basically dismissed. Stayed here 3 times and had another 2 upcoming trips planned for here in May and June but will stay elsewhere.

Dear Guest, Thank you for taking the time to provide this feedback. We are pleased that you found our staff friendly upon check-in and that the bed provided you with comfort for a good night's sleep. Our team strives to create a welcoming and restful atmosphere, and we're glad these aspects stood out to you. However, we are truly sorry to hear of the issues you encountered with the room condition and the hot water. We aim to maintain immaculate rooms and promptly address any maintenance issues, and it seems we fell short of this commitment during your stay. Additionally, we apologize that our breakfast cereal selection did not meet your or your children's expectations and that the recent updates to our bar menu did not align with your preferences for classic pub fare. We value the feedback on our amenities as it helps us to continually improve our guest experience. Concerning your experience at check-out, it disappoints us to learn that your concerns were not met with the level of care we aspire to provide, and we will ensure this feedback is used constructively. Nonetheless, we are pleased to acknowledge your satisfaction with the comfort of our beds, an essential part of the guest experience. As we strive to provide a restful night's sleep, we're glad to have delivered in this area. We look forward to welcoming you very soon. Best regards, Manish Dulal, Guest Relations Manager

Great location but service needs to be improved

Tripadvisor puanı 3.0/5

RacCay Aileler - TripAdvisor onaylı yorum

Convenient location. Short walk to a good choice of eateries and the metro. Rooms are clean and of decent sizes but the service definitely needs to be improved. We had booked two rooms for 3 nights and early check in for one of the rooms. We got to the hotel at 9.30am (early check in was supposed to be 9am) but was told that the room was not ready until 10am. Went for breakfast and got back at 10.45am but was told that the room was still not ready. We had booked the two rooms in June 2024 and requested for connecting rooms or possibly, rooms that would not be too far away from each other as we are travelling with our three kids (1 teenager and 2 young children). As much as the Reception telling us that they will try to provide rooms on the same floor and near each other, we were rather shocked and disappointed to learn that the second room for my children was located at the extreme end of the hotel. Not only that, the extra bed that we had requested was not set up. When we asked the room service to come help set up the bed, one of the 3 housekeeping staffs swung the door open without knocking and bashed the door my child’s head by accident. We also had to call them again for more towels when only 1 towel was provided for us a party of 3. There was no attention to details. The hotel was hosting some kind of events the weekend we were there and the guests were rowdy and randomly knocking on our doors or slamming their room doors in the middle of the night, disrupting our sleep. Unfortunately, all these little things made our stay rather unpleasant and I hope the hotel pay more attention to the booking requests before the guests arrive in future….

Dear RacCay, Thanks for your review about our hotel. We are delighted that you found our location convenient and appreciated the cleanliness and size of our rooms. However, we deeply regret the issues you encountered with early check-in and room allocation. We strive to honour such requests to the best of our ability, but due to unforeseen circumstances, there can occasionally be delays. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure our quality of service meets our usual high standards. Moreover, we apologize for the oversight with the extra bed setup and the insufficient number of towels provided. Finally, we understand how important a peaceful environment is and we regret that other guests disturbed your stay. Nonetheless, it pleases us to know that you enjoyed the ease of access to local eateries and metro stations from our well-situated hotel. We are hoping to welcome you back in the future. All the best. Manish Dulal, Guest Relations Manager

The Night Staff at this hotel are the kindest in London

Tripadvisor puanı 5.0/5

NMper TripAdvisor onaylı yorum

The Night Staff at this hotel in Reception are one of a Kind in London ! I have been coming for years for Work many times arriving at 12.00 , or leaving at 05.00 hrs and they are the kindest professional and always trying to help..I nornally leave so early that need breakfast take away, never a problem..Yonasb s is the best and also thr gentleman, I think is called John always so lovely.. . THANK YOU

Dear Guest, Thank you for reviewing your recent stay at our hotel. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. We look forward to welcoming you back. Kind regards, Manish Dulal, Guest Relations Manager

See Manish when you check in

Tripadvisor puanı 5.0/5

Aydin Y TripAdvisor onaylı yorum

It was a great stay. Manish from the guest relations department was excellent. He took care of all our queries in a perfect manner. We enjoyed every minute we spent here. The location is also nice because it is so close to West Brompton tube station.

Dear Aydin, Thank you very much for this kind review of your recent stay. We're thrilled that your time at ibis London Earls Court was so memorable. It is wonderful that you found the assistance from our guest relations team to be outstanding, and that our location near West Brompton tube station contributed positively to your stay. Our team strives to provide exceptional service and a convenient base for exploring the city, so it's gratifying to hear that we succeeded during your visit. We look forward to seeing you again soon. Best regards, Davide Lecca, Guest Relations Manager

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