悉尼国际机场诺富特酒店

客户意见评级 (ALL 评级) 4.3/5 3,079 评论

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22 Levey Street, 2205 伍利河, 澳大利亚

描述

酒店其他优惠

  • ALLSAFE certification

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • Parking available, as well as a Sydney Airport Shuttle Bus (paid service)

  • 24 hour reception and Room Service

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酒店位置

悉尼国际机场诺富特酒店

22 Levey Street
2205 伍利河
澳大利亚

GPS:-33.934074, 151.156647

电话
传真 +61 2 9518 2002

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,079 评论

TripAdvisor 评级  4.0/5  2,450 评论

Night before fiji

Tripadvisor 评级 5.0/5

Journey43655731045 经 TripAdvisor 认证的评论

Comfy beds for a good night sleep before early morning flights Very convenient location so close to valet parking and terminal It’s a 2 minute walk to departure terminal. Rooms were quiet and provided a great night sleep. We had a room with a queen and king bed and it was perfect for 2 couples before departing internationally

Thank you for taking the time to share your feedback and for staying with us at Novotel Sydney International Airport. We appreciate your insights regarding the facility. We value your feedback and hope to have the pleasure of welcoming you back in the future Kind Regards Guest Relations Novotel Sydney Airport

Not an enjoyable experiance.

Tripadvisor 评级 2.0/5

Belinda L 经 TripAdvisor 认证的评论

We stayed at the Novotel Sydney Airport in October 2024 as we had an early morning flight the next day. Being an Accor Silver Member I was very disappointed with this hotel and it does not live up to the Novotel standard. Based on my experiance I would have expected it to be more of a Mercure or Mantra rating. When we checked-in we payed via Accor gift card and they were not redeemed correctly. They took the full value of the gift card when there should have been money leftover. This did cause issues when we tried to use the gift card in Fiji 2 days later. I did contact the hotel via email and it was eventually fixed however I did have to follow-up to get an outcome. The room itself looked nice when entering however the bed was extremely hard and you could feel the springs, we needed additional towels and an extra pillow however after attempting to call reception off and on for 20 min I gave up as there was no answer. We did use the food & beverage facilities while at the property. We enjoyed a drink in the bar area and the lady serving was fast and attentive. We then went to the restaurant for dinner. We waited at the entry to be seated for 3-5 min and no one approached us. This was not good as we were traveling with my 80+ year old Grandmother who uses a walker and isn’t able to stand for long periods of time. We then found a seat ourselves and got a menu from the desk and you enter. Eventually someone realised we had sat down and they approached to greet us and order drinks. They asked if we wanted water and we said yes. 15 min later no water and I had to try and get someone’s attention which was very hard. We ordered the share platters. Myself and my husband had the rib-eye which was dry and chewy even though it was ordered medium. We were surprised that ontop of the rib-eye there was onion rings as it was not mentioned on the menu. If we had known that it included onion rings we wouldn’t have ordered as many sides. My Mother & Grandmother had the lamb and it was beautiful. Overall our stay was not a good experience I would not stay at this hotel again.

Thank you for providing this valued feedback to us. I have personally spoken to our team re the importance to acknowledge our valued members but to also ensure that we process our gift cards correctly and I apologize for the inconvenience that this has caused you. We are working on many a project at present to continue to update our product, beds being one of them. With relation to service it is without hesitation that this the heart of our business and we work daily with our teams to provide this and I have raised your feedback to the team on its importance and what we are here for. We do hope that you will return to stay with us and if we can be of further assistance, please contact us at the hotel and we are more than happy to assist. Kind Regards Tim Nott General Manager

Cancelled flight overnight stay

Tripadvisor 评级 5.0/5

Steve M 经 TripAdvisor 认证的评论

Our Qatar Flight was cancelled and as a business class traveler we were put up for the night at this hotel. We were given a food allowance, which seemed sufficient. the hotel was very clean. our room was clean and tidy. We had to wait about an hour for checkin while the hotel verified that Qatar was placing us there. The reception desk was courteous and helpful. There are 2 restaurants at the hotel. we ate at the sit down dining option, food was very good. Very good Americano Coffee.

Thank you for taking the time to share your feedback and for staying with us at Novotel Sydney International Airport. We appreciate your insights regarding the facility. We value your feedback and hope to have the pleasure of welcoming you back in the future Kind Regards Guest Relations Novotel Sydney Airport

Ok for an overnight stay but eat elsewhere

Tripadvisor 评级 3.0/5

jody262016 Couples - 经 TripAdvisor 认证的评论

Check in was slow, to be honest room was ok, bit dated but comfortable. The let down of the hotel is the Marke kitchen and bar restaurant- waited almost 2 hours for our meals then 1 was cold, Staff had forgotten to put the order in which was quite evident when several tables around us that arrived much later than us received meals and were finished eating before ours came out, we enquired several times before the staff came and asked what did you order… the better option would be to go to the rowing club for dinner which is only a short walk.

Good Afternoon Jody Thank you providing us this feedback. We do apologize that we did meet your expectations throughout your stay with us and I apologize for this. Please be assured that we have shared your feedback with our team, and we are making every effort to improve on this. If you would like us to provide any further assistance, please reach out to us at the hotel. Please note that this experience is not the usual high standard that we work to. Kind Regards Guest Relations Novotel Sydney Airport

Give this a very wide birth

Tripadvisor 评级 1.0/5

Craig M 经 TripAdvisor 认证的评论

What a poor example of a hotel, just a bad experience all round, AC didn’t work, room let us in then later wouldn’t 3 times at early hours of the morning, just what you need, tv didn't function.food was very disappointing, but I guess the bit that gets me most is nobody really gives a hoot.

Dear Craig, Thank you for sharing your feedback. We sincerely apologize that your stay fell short of expectations. The issues you faced with the air conditioning, room access, and television, as well as the disappointment in the dining experience, are certainly not reflective of the experience we strive to offer. Please be assured that your comments will be addressed to help improve our services moving forward. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Tim Nott General Manager

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其他网络用户评价我们的酒店

  • 1,412 评论 9.2/10 位置
  • 2,018 评论 6.3/10 房间
  • 1,963 评论 8.6/10 服务
  • 17 评论 9.1/10 上网
  • 813 评论 6.4/10 食物
  • 709 评论 5.9/10 清洁度
  • 419 评论 5.5/10 性价比
  • 372 评论 8.1/10 早餐

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