宜必思悉尼机场酒店 3.5 星

Dear Luo, Thank you for taking the time to tell us about your experience at the ibis Sydney Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every guest therefore your feedback is very important to us. I am sorry if that our pre-authorization policy wasn't clearly explained upon check in. As per the majority of hotels around the world upon arrival a small pre-authorization per room per night is required to be held upon your credit card to cover any incidental charges you may occur whilst staying with us. Upon departure an automatic alert is sent to your bank notifying them to release the funds back into your account, however with some major Australian banks the release of funds can take up to 10 working days in which the transaction will stay showing as pending up until it is released. In circumstance of debit cards or international credit cards the pre-authorization release can take up to 21 working days after the departure date. AgainI do apologize if this wasn't clearly explained. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalie Bussenschutt General Manager Ibis Sydney Airport

Dear Lihua, Thank you! We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalie Bussenschutt General Manager Ibis Sydney Airport

Dear Ms. C., Thank you! We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warm regards, Natalie Bussenschutt General Manager Ibis Sydney Airport

Dear He Jielian, Thank you! We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Bussenschutt General Manager Ibis Sydney Airport

Dear Chunlan, Thank you! We very much appreciate your comments regarding your stay at the ibis Sydney Airport. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Bussenschutt General Manager Ibis Sydney Airport

尊敬的 wenxiang w.： 我们非常感谢您对在宜必思悉尼机场的逗留的意见。 总是很高兴收到积极的反馈。我将与我们的团队分享您的意见。 再次感谢您分享您的经验，我们希望您的下一次访问将如前所述一样愉快。 此致 托马斯·兰利 前台经理