Novotel Paris 13 Porte d'Italie

My husband and I stayed here for our 10th wedding anniversary. Upon reading the reviews here, I was dreading it. So much so, I spent nearly 2 hours on the phone to Jet2 trying to change my hotel; I’m glad I couldn’t! The a/c was working as normal throughout the hotel, and in our room. The room itself was very clean and tidy, and was made up to a good standard each day with fresh towels as needed, commensurate with the standard I would expect from a 4* hotel. There was even a lovely gesture in the room for our anniversary. The room had a fridge which kept our bottles of water nice and cold for the next day. The WIFI was excellent; we watched a full film one night on our iPad (Netflix) as we were tired and it did not buffer once. I was also concerned about noise from the reviews I had read. We stayed in the front of the hotel, overlooking the road, and we couldn’t hear anything (they had secondary glazing). At home, we live in a very rural location, so we’re very noise sensitive. The other guests were also very quiet, and there was no noise in the corridor. The area was great. It was only 5 minutes walk to a train/tram/bus, and lots of places to eat nearby. We never once felt uncomfortable, or that this was an unsafe area. The staff in the hotel were very helpful, and welcoming, and took their time in helping with directions and suggestions. Perhaps the hotel has had its struggles in the past, and I’m the first to complain when something isn’t right or up to standard, but I genuinely couldn’t find fault in this hotel. Thank you for a lovely stay.

We stayed in this hotel for tree nights when the 1. refrigeraytor did not work, 2. The bed was broken and the sheets were dirty 3. room service was worst. 4. poor customer service and unpleasant staff And Also not cheap pours. The worst experience of Paris hotels. We will never choose this hotel again.

This hotel.is the worst hotel I've ever been. Mold on the shower. No air conditioning, super dirty like never been vacuum. Windows won't open. Do not stay here. The front desk act like nothing wrong. If read reviews the AC is been broken for more than 6 months. Very disappointing.

Staying at the Hotel. Was booked through Europamundo tours. 1. No aircon working in entire hotel. It is 40 degrees in Paris. No aircon in room. Opened windows however the noise is terrible. Don't know how can they operate in such inhuman conditions. 2. fridge not working in room. When complained to front desk, they mentioned that the technician would come next day. Still waiting. 3. Bad location. The area seems to be rough. Was concerned when walking out of hotel. Overall worst experience of a Novotel. Travellers please do your homework before booking this.

Never written a review before but need to warn others. Before arriving to the hotel we had an email informing us that the air con wasn't working and a fan would be supplied in the room. Although from reading other reviews it seems the air con hasn't worked since March. The weather was very hot all weekend and the fan provided did next to nothing. We were given a handle to open the window, however the hotel is located right in front of a busy ring road with constant traffic. I didn't have 1 decent nights sleep because of this. One particular morning I was woken up by a car crash on the road outside at 5am. The beds/pillows not comfortable at all. Room was clean however stains all over the carpet and walls, certainly not 4 star standard. First morning we were up at 6 to go to disney for the day. Breakfast started at 0630, when we went down for breakfast only half of it was put out and we had to leave for the bus whilst they were still setting at 0700. The 2nd morning we were there I realised that €35 had gone missing out of our suitcase. It wasn't on display so clearly someone's had to look for it. My partner complained to reception who said they would make management aware and they would get in touch - however we've had no update regarding this. This wasn't even mentioned when checking out- at which point I just wanted to get out of there so didn't raise it again. Still waiting to hear back... Another evening we tried to access the WiFi and it was saying wrong login, I called down to reception and the staff member said 'call back in 5 minutes I'm very busy down here'. She then rang back to our room and abruptly asked 'what is the problem?' When I asked about WiFi she was very condescending and rudely told me we had to go down to get the new code. The bar was very expensive €10 for 2 coca colas, we paid less than this on the Champs-Elyeese. The pictures show views of the Eifel Tower, however this is blocked by a high rise building. There is a fridge in the room which may as well be a microwave as it felt like everything came out warmer. Which wasn't helpful at all considering how hot it got in the room. Luckily we spent most of our time out of the room, however our trip was tainted because of the shoddy experience at this hotel. Whenever we interacted with staff they were rude and made it seem like we were an inconvenience to them. Not once did we get a positive response.