Novotel Paris 13 Porte d'Italie

Great hotel, cheap, clean, food & staff OK. South of Paris, little trek to get into the centre, just a metro ride away. Great find for the price, could not want any more. Bar was shut by 11.00 pm so could not get a drink on return to hotel. Breakfast serving shut at 9.30 am, both of these a little early.

We checked in and 1 hr later room service came into the room without made known. My husband told them this is not acceptable however front desk accused this is guest fault for not hanging the do not disturb door hanger. I was asking for hair dryer and night shift front desk mentioned that you have to come down to collect. Minibar is empty , no bottled water available. We went down to get cola and they cant sell to us because front desk is not able to find the bottle opener . For this amount of money per night you can really get better rooms and service elsewhere. You certainly have to go through this and ruin your day. Really disappointed with service coming from Novotel.

Stayed for two nights - hotel is 5 minute walk from Metro making it very easy to get into heart of Paris Hotel was very quiet - rooms facing road have incredible double glazing and this blocked majority of traffic noise with exception of emergency services. Rooms themselves are quiet and well separated from corridor - we were opposite lift and barely heard anything all night May not be true of other rooms, and maybe not an issue for most, but because of bathroom door being frosted glass, it did mean that when someone was in bathroom in the night/morning, the bedroom did get lit up significantly. As toilet was separate this disturbance was kept to minimum. Breakfast was good but quite expensive if not booked in advance - car parking is available but again will cost extra so check.

My husband and I stayed here for our 10th wedding anniversary. Upon reading the reviews here, I was dreading it. So much so, I spent nearly 2 hours on the phone to Jet2 trying to change my hotel; I’m glad I couldn’t! The a/c was working as normal throughout the hotel, and in our room. The room itself was very clean and tidy, and was made up to a good standard each day with fresh towels as needed, commensurate with the standard I would expect from a 4* hotel. There was even a lovely gesture in the room for our anniversary. The room had a fridge which kept our bottles of water nice and cold for the next day. The WIFI was excellent; we watched a full film one night on our iPad (Netflix) as we were tired and it did not buffer once. I was also concerned about noise from the reviews I had read. We stayed in the front of the hotel, overlooking the road, and we couldn’t hear anything (they had secondary glazing). At home, we live in a very rural location, so we’re very noise sensitive. The other guests were also very quiet, and there was no noise in the corridor. The area was great. It was only 5 minutes walk to a train/tram/bus, and lots of places to eat nearby. We never once felt uncomfortable, or that this was an unsafe area. The staff in the hotel were very helpful, and welcoming, and took their time in helping with directions and suggestions. Perhaps the hotel has had its struggles in the past, and I’m the first to complain when something isn’t right or up to standard, but I genuinely couldn’t find fault in this hotel. Thank you for a lovely stay.

We stayed in this hotel for tree nights when the 1. refrigeraytor did not work, 2. The bed was broken and the sheets were dirty 3. room service was worst. 4. poor customer service and unpleasant staff And Also not cheap pours. The worst experience of Paris hotels. We will never choose this hotel again.