Novotel Barcelona City 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 989

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Hiszpania

Opis

O hotelu

  • Basen i 19 barów na dachu z niesamowitymi widokami na Barcelonę

  • Pokoje rodzinne (darmowy pobyt dla 2 dzieci)

  • Prywatny parking przy hotelu

  • Hotel zaprasza Gości ze zwierzętami. Twoje zwierzęta to również nasi przyjaciele.

  • 5 minut pieszo do stacji metra Glòries, dobre połączenia

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Lokalizacja hotelu

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Hiszpania

Pozycja GPS:41.404259, 2.191266

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANT COCINA DE MERCADO

W naszych potrawach wykorzystujemy lokalnie pozyskane produkty z targu. Świeże i sezonowe składniki tworzą autentyczne doznania kulinarne, w których tradycja i innowacja łączą się, aby zapewnić wyjątkowe doznania smakowe.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 989

Ocena TripAdvisor  4.1/5  Liczba opinii: 5 004

Dreadful

Ocena na stronie TripAdvisor 1.0/5

Cathy W Opinia zatwierdzona w TripAdvisor

I booked this hotel in August 2024. I booked a room which should be, according to the description, "Fully equipped, 258 sq. ft. rooms. Queen-size bed, sofa, WiFi, minibar, 55" smart TV, wood floor, free coffee and tea. The perfect choice for work or leisure. Maximum 2 guests." No sofa, very stark room, no decorations. Mini bar was empty. Some tea and coffee, no milk. No view, just the wall of another building. The bathroom was for disabled use, so rails on the toilet and a walk in shower. How anyone under 6 feet tall could reach the rather pathetic shower I don't know, so for disabled people that would prove very difficult. There was only one toilet roll, which had maybe half the number of sheets of a new roll. The pillows on the bed were old and folded over. When I complained, I was told that the hotel was fully booked and that nothing could be done unless I swapped with my sister who was also staying in this hotel. The breakfast area was understaffed and absolute chaos. I cleared and wiped our table as there was no one else to help. No milk for tea or cereal. Slow coffee machine which made for long queues and a toaster that provided nothing other than warm bread. This was my husbands 60th birthday, we had been on a cruise which finished in Barcelona and this stay took the shine of what was a lovely few days at sea. Ivan on reception was nice and did send a small cheesecake to our room as a birthday present. Unfortunately, this did not make up for or disappointment.

Dear Cathryn Willock, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially during such a special occasion as your husband’s birthday. We apologize for the inconveniences you experienced with your room. While we have recently renewed the bedding across our rooms just two months ago, we fully understand that comfort is subjective and can vary from one guest to another. Regarding the minibar, we would like to clarify that in our standard rooms, a complimentary bottle of water is provided upon arrival. We are sorry that this was missing during your stay, and we will ensure our housekeeping team is more vigilant moving forward. We also regret that you were not informed in advance about the bathroom being an accessible (PMR) facility. We understand that this may not have been suitable for your needs, and we are reviewing our room assignment procedures to avoid similar situations in the future. As for breakfast, we are aware of the challenges during peak times and are already taking steps to reinforce our team and improve the performance of our coffee and toaster machines. We’re pleased to hear that Ivan at reception was able to offer a small gesture for your husband’s birthday. However, we understand that this was not enough to make up for the overall disappointment. We truly hope to have the opportunity to welcome you again under better circumstances. Please don’t hesitate to contact us directly should you choose to return to Barcelona we would be happy to ensure a more enjoyable experience. Novotel Barcelona City

Probably OK for leisure but not for business.

Ocena na stronie TripAdvisor 2.0/5

tr7v8 Opinia zatwierdzona w TripAdvisor

Booked here against my better judgement as my colleagues had already booked and it made it cheaper for the taxis. I've never regarded anything Novotel as a particularly good choice for business & this visit confirmed it. The Taxi from the airport was expensive, Barcelona traffic is horrendous, not helped by the many traffic lights & pedestrian crossings. Big delays at check in, if you only have two stations manned and staff doing other tasks then as a good manager you'd open more. No not here! I then get informed the electricity is being turned off from 00:00 to 04:00 great when you're on the 18th floor! When I get to check in firstly they want payment for the first night, I normally pay when checking out. Secondly they didn't have my ACCOR loyalty details, saying my travel agent hadn't sent it across. What's more zero help on finding it, no looking it up. The room was OK. All the team complained about the showers. Very poor pressure & you had to run around to get wet! I only ate in one day, food was OK, not very accommodating as I am gluten free. I never did see any gluten free items at breakfast. The night before check out 2nd April I checked my bill for express check out in the morning. The lady who checked me out was fantastic. The next morning I dropped my card off, they promised that the bill would be mailed to me and then left. Needless to say when it became time to do my expenses I had received no final bill. That required a phone call as the ACCOR app doesn't do invoices! When the bill did come in, it had been split into 3 parts. The first night, the remaining 2 nights & the meal. All came in as 3 separate charges to my American Express card. This is one of the things I say about being a non-business hotel!

Dear guest, Thank you for your detailed feedback. We deeply regret that your stay did not meet your expectations, especially for a business trip. We apologize for the delays during check-in, the inconvenience with the electricity outage, and the issues with your ACCOR loyalty details. We will take immediate action to address these concerns and improve our service, particularly for business travelers. Additionally, we understand your frustration with the gluten-free options and shower pressure, and we’ll work on improving both areas. We truly appreciate your comments and hope that despite this experience, you’ll consider staying with us again in the future for a better experience. Novotel Barcelona City

Ocena klientów 5.0/5

Jarek Pary - Opinie potwierdzone ALL

przyjemny, czysty, świetnie zlokalizowani i bardzo uprzejma obsługa!

Thank you so much for your kind words! We\'re delighted to hear that you enjoyed our location, cleanliness, and especially the service from our team. It was a pleasure having you with us, and we hope to welcome you back again very soon! Novotel Barcelona City

Новотель Барселона Сити

Ocena na stronie TripAdvisor 3.0/5

Talant2007 Solo travel - Opinia zatwierdzona w TripAdvisor

Четвёртый раз останавливаюсь в этом отеле и хочу сказать, что впечатление испортилось из-за непрофессиональной работы сотрудников на стойке регистрации. У меня платиновый уровень в системе Аккор, а мне не сделали апргрейд, не считая вида на город!!!

Estimado cliente, Gracias por tomarse el tiempo de compartir su experiencia. Nos complace saber que ha elegido nuestro hotel en varias ocasiones, lo cual es un verdadero honor para nosotros. Lamentamos sinceramente que esta vez su estancia no haya estado a la altura de sus expectativas, especialmente en lo que respecta al servicio del personal de recepción. Le pedimos disculpas por no haber actualizado su nivel Platino en el sistema Accor y por no haberle ofrecido la vista de la ciudad, algo que entendemos es una de las ventajas que espera recibir como miembro de alto nivel. Este tipo de situaciones no reflejan los estándares de servicio que nos esforzamos por ofrecer y, por ello, tomaremos las medidas necesarias para asegurarnos de que no se repitan en el futuro. Valoramos mucho su lealtad y nos gustaría tener la oportunidad de ofrecerle una experiencia mucho más satisfactoria en su próxima visita. Gracias de nuevo por sus comentarios, que son esenciales para seguir mejorando. Novotel Barcelona City

Fantastic

Ocena na stronie TripAdvisor 5.0/5

stantonstyle Couples - Opinia zatwierdzona w TripAdvisor

Overall service in this hotel is excellent. Clean room and comfortable bed. Breakfast is great quality and loads of choices. Special thanks to Edmond, Roger & Lisseth for amazing breakfast service with a smile. The elevators go up and down very well. Wink wink.

Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us. It’s great to know that you enjoyed the clean room, comfortable bed, and the variety of choices at breakfast. We will be sure to pass along your special thanks to Edmond, Roger, and Lisseth—they will be delighted to hear your kind words! We truly appreciate your feedback and look forward to welcoming you back soon for another great stay. Novotel Barcelona City

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 749 Liczba opinii 9.5/10 Lokalizacja
  • 2 132 Liczba opinii 6.7/10 Pokój
  • 2 392 Liczba opinii 8.5/10 Obsługa
  • 61 Liczba opinii 4.6/10 Internet
  • 1 229 Liczba opinii 8.9/10 Śniadanie
  • 731 Liczba opinii 7.3/10 Czystość
  • 678 Liczba opinii 8.4/10 Jedzenie
  • 216 Liczba opinii 8.7/10 Napoje

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Zasady systemu wewnętrznego

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.